HubSpot · JSON Structure

Hubspot Conversations Message Structure

Represents a message within a conversation thread.

Type: object Properties: 13 Required: 3

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Message is a JSON Structure definition published by HubSpot, describing 13 properties, of which 3 are required. It conforms to the https://json-structure.org/draft/2020-12/schema meta-schema.

Properties

id type text richText direction channelId channelAccountId senders recipients status createdAt truncationStatus attachments

Meta-schema: https://json-structure.org/draft/2020-12/schema

JSON Structure

{
  "type": "object",
  "description": "Represents a message within a conversation thread.",
  "name": "Message",
  "properties": {
    "id": {
      "type": "string",
      "description": "Unique identifier for the message"
    },
    "type": {
      "type": "string",
      "description": "Type of message",
      "enum": [
        "MESSAGE",
        "COMMENT",
        "WELCOME_MESSAGE"
      ]
    },
    "text": {
      "type": "string",
      "description": "Plain text content of the message"
    },
    "richText": {
      "type": "string",
      "description": "Rich text (HTML) content of the message"
    },
    "direction": {
      "type": "string",
      "description": "Direction of the message (incoming or outgoing)",
      "enum": [
        "INCOMING",
        "OUTGOING"
      ]
    },
    "channelId": {
      "type": "string",
      "description": "ID of the communication channel"
    },
    "channelAccountId": {
      "type": "string",
      "description": "ID of the channel account"
    },
    "senders": {
      "type": "array",
      "description": "List of message senders",
      "items": {
        "type": "object",
        "description": "Represents a participant in a conversation (visitor, agent, or bot).",
        "properties": {
          "id": {
            "type": "string",
            "description": "Unique identifier for the actor"
          },
          "actorId": {
            "type": "string",
            "description": "Actor ID reference"
          },
          "name": {
            "type": "string",
            "description": "Display name of the actor"
          },
          "email": {
            "type": "email",
            "description": "Email address of the actor"
          },
          "type": {
            "type": "string",
            "description": "Type of actor (e.g., VISITOR, AGENT, BOT)"
          }
        },
        "required": [
          "id"
        ]
      }
    },
    "recipients": {
      "type": "array",
      "description": "List of message recipients",
      "items": {
        "type": "object",
        "description": "Represents a participant in a conversation (visitor, agent, or bot).",
        "properties": {
          "id": {
            "type": "string",
            "description": "Unique identifier for the actor"
          },
          "actorId": {
            "type": "string",
            "description": "Actor ID reference"
          },
          "name": {
            "type": "string",
            "description": "Display name of the actor"
          },
          "email": {
            "type": "email",
            "description": "Email address of the actor"
          },
          "type": {
            "type": "string",
            "description": "Type of actor (e.g., VISITOR, AGENT, BOT)"
          }
        },
        "required": [
          "id"
        ]
      }
    },
    "status": {
      "type": "object",
      "description": "Delivery status information for a message",
      "properties": {
        "statusType": {
          "type": "string",
          "description": "Current delivery status type",
          "enum": [
            "SENT",
            "DELIVERED",
            "READ",
            "FAILED"
          ]
        }
      }
    },
    "createdAt": {
      "type": "datetime",
      "description": "ISO 8601 timestamp when the message was created"
    },
    "truncationStatus": {
      "type": "string",
      "description": "Whether the message was truncated"
    },
    "attachments": {
      "type": "array",
      "description": "Message attachments",
      "items": {
        "type": "object",
        "description": "Represents a file attachment on a message.",
        "properties": {
          "id": {
            "type": "string",
            "description": "Unique identifier for the attachment"
          },
          "type": {
            "type": "string",
            "description": "MIME type of the attachment"
          },
          "url": {
            "type": "uri",
            "description": "URL to access the attachment"
          },
          "filename": {
            "type": "string",
            "description": "Original filename"
          },
          "size": {
            "type": "integer",
            "description": "File size in bytes"
          }
        }
      }
    }
  },
  "required": [
    "id",
    "type",
    "createdAt"
  ],
  "$schema": "https://json-structure.org/draft/2020-12/schema"
}

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