Gladly · JSON Structure

Gladly Task Structure

Structural documentation for the Gladly Task entity — discrete work items assignable to agents or inboxes.

Type: object Properties: 0
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Gladly Task Structure is a JSON Structure definition published by Gladly.

Meta-schema:

JSON Structure

Raw ↑ 
{
  "title": "Gladly Task Structure",
  "description": "Structural documentation for the Gladly Task entity — discrete work items assignable to agents or inboxes.",
  "type": "object",
  "fields": [
    {"name": "id", "type": "string", "required": true},
    {"name": "customerId", "type": "string", "required": false},
    {"name": "conversationId", "type": "string", "required": false},
    {"name": "name", "type": "string", "required": false},
    {"name": "description", "type": "string", "required": false},
    {"name": "status", "type": "enum<OPEN|CLOSED>", "required": false},
    {"name": "dueAt", "type": "string", "format": "date-time", "required": false},
    {"name": "assignee.agentId", "type": "string", "required": false},
    {"name": "assignee.inboxId", "type": "string", "required": false},
    {"name": "comments", "type": "array<object>", "required": false},
    {"name": "createdAt", "type": "string", "format": "date-time", "required": false},
    {"name": "modifiedAt", "type": "string", "format": "date-time", "required": false},
    {"name": "closedAt", "type": "string", "format": "date-time", "required": false}
  ]
}