Gladly · JSON Structure

Gladly Answer Structure

Structural documentation for the Gladly Answer entity — knowledge-base articles that power Sidekick AI responses, agent suggestions, and the public Help Center.

Type: object Properties: 0

Customer ServiceCXContact CenterAI Customer ServiceConversationsSidekick AIHeroVoiceChatSMSEmailHelp CenterWebhookKnowledge Base

Gladly Answer Structure is a JSON Structure definition published by Gladly.

Meta-schema:

JSON Structure

{
  "title": "Gladly Answer Structure",
  "description": "Structural documentation for the Gladly Answer entity — knowledge-base articles that power Sidekick AI responses, agent suggestions, and the public Help Center.",
  "type": "object",
  "fields": [
    {"name": "id", "type": "string", "required": true},
    {"name": "name", "type": "string", "required": false},
    {"name": "summary", "type": "string", "required": false, "description": "One-paragraph summary used by Sidekick AI."},
    {"name": "bodyHtml", "type": "string", "required": false},
    {"name": "audienceIds", "type": "array<string>", "required": false},
    {"name": "topicIds", "type": "array<string>", "required": false},
    {"name": "isPublic", "type": "boolean", "required": false},
    {"name": "languageCode", "type": "string", "required": false, "description": "BCP-47 (e.g. en-US)."},
    {"name": "createdAt", "type": "string", "format": "date-time", "required": false},
    {"name": "modifiedAt", "type": "string", "format": "date-time", "required": false}
  ]
}

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