ServiceM8 · FinOps Profile

Servicem8 Finops

FinOps view of ServiceM8 spend. ServiceM8 is billed as a monthly SaaS subscription priced on the number of jobs activated per month, with unlimited users on every plan. The REST API carries no separate metered fee - API access is included with the subscription and governed by rate limits rather than usage billing. The variable cost drivers layered on the base subscription are (1) job volume above the plan allowance, (2) SMS messages sent via the Messaging API beyond the included credit pack, and (3) upgrading tiers to unlock features such as Forms, Asset Management, Job Costing, and Knowledge.

Servicem8 Finops is the FinOps profile for ServiceM8 on the APIs.io network, aligned with the FinOps Foundation Framework.

It defines 4 billable meters, billed in AUD, on a monthly cycle, and pricing category subscription.

The profile maps 8 FOCUS columns for cost-allocation reporting.

Tagged areas include Field Service, Job Management, Trades, FinOps, and Cost Management.

Category: Field Service Management Software Pricing: Subscription Billing: Monthly FOCUS v1.3
Field ServiceJob ManagementTradesFinOpsCost ManagementFOCUS

Framework Alignment

Framework
FinOps Foundation Framework
Data Spec
FOCUS v1.3

Charge Categories

PurchaseUsageAdjustment

FOCUS Columns

BillingCurrency
AUD
ChargeCategory
Purchase
InvoiceIssuerName
ServiceM8
PricingCategory
Subscription
ProviderName
ServiceM8
PublisherName
ServiceM8
ServiceCategory
Field Service Management Software
ServiceName
ServiceM8

Meters

subscription_tier
Unit: subscription
Monthly plan fee (Starter, Growing, Premium, Premium Plus) determined by the monthly job allowance and feature set.
jobs_activated
Unit: jobs
Jobs activated per month; drives which plan tier is required and any overage above the allowance.
sms_messages
Unit: messages
SMS messages sent via the Messaging API; consume the plan's SMS credits and incur charges beyond the pack.
api_requests
Unit: requests
REST API requests. Not billed, but bounded by rate limits (180/min, 20,000/day per app per account).

Sources