Plain · FinOps Profile

Plain Support Finops

FinOps view of Plain spend. Plain bills a per-seat subscription per plan (Foundation, Horizon, Frontier) with a bundled monthly credit allowance that AI features and workflows draw down. The GraphQL API is included with every plan and is not separately metered, so API-driven automation reduces the per-seat headcount needed rather than adding usage charges - the main cost levers are seat count, plan tier, and credit consumption.

Plain Support Finops is the FinOps profile for Plain on the APIs.io network, aligned with the FinOps Foundation Framework.

It defines 4 billable meters, billed in USD, on a monthly cycle, and pricing category subscription-based.

The profile maps 8 FOCUS columns for cost-allocation reporting.

Tagged areas include Customer Support, Help Desk, GraphQL, API First, and FinOps.

Category: Customer Support and Engagement Pricing: Subscription-Based Billing: Monthly FOCUS v1.3
Customer SupportHelp DeskGraphQLAPI FirstFinOpsCost ManagementFOCUS

Framework Alignment

Framework
FinOps Foundation Framework
Data Spec
FOCUS v1.3

Charge Categories

UsagePurchaseAdjustment

FOCUS Columns

BillingCurrency
USD
ChargeCategory
Purchase
InvoiceIssuerName
Plain
PricingCategory
Subscription-Based
ProviderName
Plain
PublisherName
Plain
ServiceCategory
Customer Support and Engagement
ServiceName
Plain

Meters

seats
Unit: seats
Billable seats (agents / users) per plan, billed per seat per month.
plan_subscription
Unit: subscriptions
Base plan subscription (e.g. Horizon base includes 3 seats).
credits
Unit: credits
Monthly credits consumed by AI features (Ari agent, AI workflows, suggested responses).
additional_seats
Unit: seats
Seats beyond a plan's bundled allotment, billed per additional seat.

Sources