TM Forum · Example Payload

Tmf621 Trouble Ticket Trouble Ticket Example

Description of the description

TelcoTelecommunicationsBSSOSSOpen APIsStandards

Tmf621 Trouble Ticket Trouble Ticket Example is an example object payload from TM Forum, with 18 top-level fields. It illustrates the shape of data this provider's APIs accept or return.

Top-level fields

namedescriptionseverityticketTypeattachmentcreationDaterequestedResolutionDateexpectedResolutionDateresolutionDateexternalIdentifierlastUpdatenotepriorityrelatedEntityrelatedPartystatusChangeDatestatusChangeReasonstatusChangeHistory

Example Payload

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{
  "name": "Example Name",
  "description": "Description of the description",
  "severity": "sample-severity",
  "ticketType": "standard",
  "attachment": [
    "sample-attachment_item"
  ],
  "creationDate": "2025-03-15T14:30:00Z",
  "requestedResolutionDate": "2025-03-15T14:30:00Z",
  "expectedResolutionDate": "2025-03-15T14:30:00Z",
  "resolutionDate": "2025-03-15T14:30:00Z",
  "externalIdentifier": [
    "ID-9942"
  ],
  "lastUpdate": "2025-03-15T14:30:00Z",
  "note": [
    "sample-note_item"
  ],
  "priority": "sample-priority",
  "relatedEntity": [
    "sample-relatedEntity_item"
  ],
  "relatedParty": [
    "sample-relatedParty_item"
  ],
  "statusChangeDate": "2025-03-15T14:30:00Z",
  "statusChangeReason": "pending",
  "statusChangeHistory": [
    "inactive"
  ]
}