Ease · Example Payload
Ease Status Incidents
InsuranceUnited StatesEmployee BenefitsBenefits AdministrationGroup BenefitsHealth InsuranceInsurtechBrokerEnrollmentEDIPayrollHuman ResourcesMarketplaceStatus
Ease Status Incidents is an example object payload from Ease, with 2 top-level fields. It illustrates the shape of data this provider's APIs accept or return.
Top-level fields
pageincidents
Example Payload
{
"page": {
"id": "13zw4w6v89nk",
"name": "Ease",
"url": "https://status.ease.com",
"time_zone": "America/Los_Angeles",
"updated_at": "2026-07-25T07:33:56.074-07:00"
},
"incidents": [
{
"id": "c0qf61tpvylb",
"name": "Service Disruption Notice due to AWS Outage \u2013 October 19-20, 2025",
"status": "resolved",
"created_at": "2025-10-20T00:00:00.000-07:00",
"updated_at": "2025-11-17T09:48:22.128-08:00",
"monitoring_at": null,
"resolved_at": "2025-10-20T00:00:00.000-07:00",
"impact": "none",
"shortlink": "https://stspg.io/jw44j6lppsg9",
"started_at": "2025-11-17T09:48:22.061-08:00",
"page_id": "13zw4w6v89nk",
"incident_updates": [
{
"id": "wxcvp6wdwywk",
"status": "resolved",
"body": "We experienced service disruptions between 11:48 PM PDT on October 19 and 2:20 PM PDT on October 20 due to a significant AWS outage in the Northern Virginia (US-EAST-1) region. Our services have now fully recovered following AWS's resolution of the underlying infrastructure issues. We apologize for any inconvenience this may have caused. For complete details about the AWS incident, please refer to AWS's official post-incident report https://aws.amazon.com/message/101925/",
"incident_id": "c0qf61tpvylb",
"created_at": "2025-11-17T09:48:22.117-08:00",
"updated_at": "2025-11-17T09:48:22.117-08:00",
"display_at": "2025-10-20T00:00:00.000-07:00",
"affected_components": null,
"deliver_notifications": false,
"custom_tweet": null,
"tweet_id": null
}
],
"components": [],
"reminder_intervals": null
},
{
"id": "h3xwlrpf7lsc",
"name": "Issues with Sending Emails",
"status": "resolved",
"created_at": "2025-04-23T15:00:29.983-07:00",
"updated_at": "2025-04-23T18:17:16.861-07:00",
"monitoring_at": null,
"resolved_at": "2025-04-23T18:17:16.846-07:00",
"impact": "major",
"shortlink": "https://stspg.io/9dwjzmtkm6y6",
"started_at": "2025-04-23T15:00:29.977-07:00",
"page_id": "13zw4w6v89nk",
"incident_updates": [
{
"id": "940p02pyjvb3",
"status": "resolved",
"body": "This incident has been resolved.",
"incident_id": "h3xwlrpf7lsc",
"created_at": "2025-04-23T18:17:16.846-07:00",
"updated_at": "2025-04-23T18:17:16.846-07:00",
"display_at": "2025-04-23T18:17:16.846-07:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "partial_outage",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
},
{
"id": "kl7fw5rr0qdt",
"status": "investigating",
"body": "We are investigating an issue affecting email sending. Due to an outage at the partner service, emails are being accepted and queued for delivery but may be delayed.",
"incident_id": "h3xwlrpf7lsc",
"created_at": "2025-04-23T15:00:30.087-07:00",
"updated_at": "2025-04-23T15:00:30.087-07:00",
"display_at": "2025-04-23T15:00:30.087-07:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "partial_outage"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
}
],
"components": [
{
"id": "r4l5bcbs7h8g",
"name": "Web Application",
"status": "operational",
"created_at": "2021-11-29T10:19:08.845-08:00",
"updated_at": "2026-04-24T15:23:54.000-07:00",
"position": 1,
"description": null,
"showcase": true,
"start_date": "2021-11-28",
"group_id": null,
"page_id": "13zw4w6v89nk",
"group": false,
"only_show_if_degraded": false
}
],
"reminder_intervals": null
},
{
"id": "dp9x1mx4tlzq",
"name": "Email Delivery Issues",
"status": "resolved",
"created_at": "2024-09-23T07:30:03.765-07:00",
"updated_at": "2024-09-23T12:13:48.235-07:00",
"monitoring_at": "2024-09-23T08:48:30.611-07:00",
"resolved_at": "2024-09-23T12:13:48.215-07:00",
"impact": "none",
"shortlink": "https://stspg.io/fjh02cy3cqy2",
"started_at": "2024-09-23T07:30:03.759-07:00",
"page_id": "13zw4w6v89nk",
"incident_updates": [
{
"id": "vmx6gntylt9x",
"status": "resolved",
"body": "This incident has been resolved.",
"incident_id": "dp9x1mx4tlzq",
"created_at": "2024-09-23T12:13:48.215-07:00",
"updated_at": "2024-09-23T12:13:48.215-07:00",
"display_at": "2024-09-23T12:13:48.215-07:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
},
{
"id": "qgxdvv8r925s",
"status": "monitoring",
"body": "A fix has been implemented and we are monitoring the results.",
"incident_id": "dp9x1mx4tlzq",
"created_at": "2024-09-23T08:48:30.611-07:00",
"updated_at": "2024-09-23T08:48:30.611-07:00",
"display_at": "2024-09-23T08:48:30.611-07:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
},
{
"id": "fmq7s91g004b",
"status": "investigating",
"body": "We are aware of an issue where Ease is sending the 2FA authentication emails to Outlook but these emails are getting quarantined. We are working to resolve this issue.",
"incident_id": "dp9x1mx4tlzq",
"created_at": "2024-09-23T07:30:03.825-07:00",
"updated_at": "2024-09-23T07:30:03.825-07:00",
"display_at": "2024-09-23T07:30:03.825-07:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
}
],
"components": [
{
"id": "r4l5bcbs7h8g",
"name": "Web Application",
"status": "operational",
"created_at": "2021-11-29T10:19:08.845-08:00",
"updated_at": "2026-04-24T15:23:54.000-07:00",
"position": 1,
"description": null,
"showcase": true,
"start_date": "2021-11-28",
"group_id": null,
"page_id": "13zw4w6v89nk",
"group": false,
"only_show_if_degraded": false
}
],
"reminder_intervals": null
},
{
"id": "gj8qddz0hfn8",
"name": "Ease Production Forms Incident",
"status": "resolved",
"created_at": "2024-08-20T09:39:11.717-07:00",
"updated_at": "2024-08-20T10:21:40.478-07:00",
"monitoring_at": null,
"resolved_at": "2024-08-20T10:21:40.463-07:00",
"impact": "none",
"shortlink": "https://stspg.io/9nf8f95pcbsh",
"started_at": "2024-08-20T09:39:11.711-07:00",
"page_id": "13zw4w6v89nk",
"incident_updates": [
{
"id": "nj2c5k8lgbbn",
"status": "resolved",
"body": "This incident has been resolved.",
"incident_id": "gj8qddz0hfn8",
"created_at": "2024-08-20T10:21:40.463-07:00",
"updated_at": "2024-08-20T10:21:40.463-07:00",
"display_at": "2024-08-20T10:21:40.463-07:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
},
{
"id": "yw6wlqh4v4mg",
"status": "identified",
"body": "The issue has been identified and a fix is being implemented.",
"incident_id": "gj8qddz0hfn8",
"created_at": "2024-08-20T10:17:35.453-07:00",
"updated_at": "2024-08-20T10:17:35.453-07:00",
"display_at": "2024-08-20T10:17:35.453-07:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
},
{
"id": "x3pvnj157kh7",
"status": "investigating",
"body": "We are investigating an issue with users being able to view forms within the Ease Forms Library.",
"incident_id": "gj8qddz0hfn8",
"created_at": "2024-08-20T09:39:11.764-07:00",
"updated_at": "2024-08-20T09:39:11.764-07:00",
"display_at": "2024-08-20T09:39:11.764-07:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
}
],
"components": [
{
"id": "r4l5bcbs7h8g",
"name": "Web Application",
"status": "operational",
"created_at": "2021-11-29T10:19:08.845-08:00",
"updated_at": "2026-04-24T15:23:54.000-07:00",
"position": 1,
"description": null,
"showcase": true,
"start_date": "2021-11-28",
"group_id": null,
"page_id": "13zw4w6v89nk",
"group": false,
"only_show_if_degraded": false
}
],
"reminder_intervals": null
},
{
"id": "c6p3hwllwl7t",
"name": "Elevated Error Rate for Nayya Integration",
"status": "resolved",
"created_at": "2024-04-30T09:07:14.934-07:00",
"updated_at": "2024-05-01T15:02:44.755-07:00",
"monitoring_at": "2024-05-01T09:44:29.470-07:00",
"resolved_at": "2024-05-01T15:02:44.739-07:00",
"impact": "none",
"shortlink": "https://stspg.io/ktgxr1n4xcjd",
"started_at": "2024-04-30T09:07:14.929-07:00",
"page_id": "13zw4w6v89nk",
"incident_updates": [
{
"id": "jq3mh96lgll9",
"status": "resolved",
"body": "This incident has been resolved.",
"incident_id": "c6p3hwllwl7t",
"created_at": "2024-05-01T15:02:44.739-07:00",
"updated_at": "2024-05-01T15:02:44.739-07:00",
"display_at": "2024-05-01T15:02:44.739-07:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
},
{
"id": "hkblrtnn7ds6",
"status": "monitoring",
"body": "A fix has been implemented and we are monitoring the results.",
"incident_id": "c6p3hwllwl7t",
"created_at": "2024-05-01T09:44:29.470-07:00",
"updated_at": "2024-05-01T09:44:29.470-07:00",
"display_at": "2024-05-01T09:44:29.470-07:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
},
{
"id": "vhvgzw48kc4p",
"status": "investigating",
"body": "We are currently experiencing technical difficulties with the employee benefits guide provided via our Nayya integration. We are actively working on the issue and will post an update once we have more information.",
"incident_id": "c6p3hwllwl7t",
"created_at": "2024-04-30T09:07:14.976-07:00",
"updated_at": "2024-04-30T09:07:14.976-07:00",
"display_at": "2024-04-30T09:07:14.976-07:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
}
],
"components": [
{
"id": "r4l5bcbs7h8g",
"name": "Web Application",
"status": "operational",
"created_at": "2021-11-29T10:19:08.845-08:00",
"updated_at": "2026-04-24T15:23:54.000-07:00",
"position": 1,
"description": null,
"showcase": true,
"start_date": "2021-11-28",
"group_id": null,
"page_id": "13zw4w6v89nk",
"group": false,
"only_show_if_degraded": false
}
],
"reminder_intervals": null
},
{
"id": "3n6c7ps9vr7j",
"name": "Support Phone System Outage",
"status": "resolved",
"created_at": "2024-04-22T08:19:20.473-07:00",
"updated_at": "2024-04-22T10:31:33.322-07:00",
"monitoring_at": null,
"resolved_at": "2024-04-22T10:31:33.307-07:00",
"impact": "major",
"shortlink": "https://stspg.io/133j5qnsvzv9",
"started_at": "2024-04-22T08:19:20.468-07:00",
"page_id": "13zw4w6v89nk",
"incident_updates": [
{
"id": "b3fb7pkczm58",
"status": "resolved",
"body": "This incident has been resolved.",
"incident_id": "3n6c7ps9vr7j",
"created_at": "2024-04-22T10:31:33.307-07:00",
"updated_at": "2024-04-22T10:31:33.307-07:00",
"display_at": "2024-04-22T10:31:33.307-07:00",
"affected_components": [
{
"code": "bt6sd5dm56bq",
"name": "Support",
"old_status": "partial_outage",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
},
{
"id": "kqzfyxb9yvpy",
"status": "investigating",
"body": "Our phone system is experiencing a temporary outage, impacting our ability to receive calls. During this time, we encourage you to utilize our web form within the Ease Support icon or via help.ease.com to submit any inquiries or tickets to our support team. We apologize for any inconvenience and appreciate your understanding as we collaborate with our phone provider to resolve this issue.",
"incident_id": "3n6c7ps9vr7j",
"created_at": "2024-04-22T08:19:20.545-07:00",
"updated_at": "2024-04-22T08:19:20.545-07:00",
"display_at": "2024-04-22T08:19:20.545-07:00",
"affected_components": [
{
"code": "bt6sd5dm56bq",
"name": "Support",
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"new_status": "partial_outage"
}
],
"deliver_notifications": true,
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}
],
"components": [
{
"id": "bt6sd5dm56bq",
"name": "Support",
"status": "operational",
"created_at": "2022-03-22T09:31:35.131-07:00",
"updated_at": "2024-04-22T10:31:33.278-07:00",
"position": 3,
"description": "Support ticketing and helpdesk via email or phone.",
"showcase": false,
"start_date": "2022-03-22",
"group_id": null,
"page_id": "13zw4w6v89nk",
"group": false,
"only_show_if_degraded": false
}
],
"reminder_intervals": null
},
{
"id": "b0g5nz4jkf8g",
"name": "Background Jobs Processing Performance Degradation",
"status": "resolved",
"created_at": "2023-12-29T05:46:36.674-08:00",
"updated_at": "2024-02-03T23:13:29.301-08:00",
"monitoring_at": "2023-12-29T07:26:21.774-08:00",
"resolved_at": "2024-01-03T23:15:35.000-08:00",
"impact": "none",
"shortlink": "https://stspg.io/0bwn46zl68d4",
"started_at": "2023-12-29T05:46:36.669-08:00",
"page_id": "13zw4w6v89nk",
"incident_updates": [
{
"id": "mws0w5qy9vzr",
"status": "resolved",
"body": "Planned maintenance is complete.",
"incident_id": "b0g5nz4jkf8g",
"created_at": "2023-12-30T08:50:35.996-08:00",
"updated_at": "2024-02-03T23:13:29.286-08:00",
"display_at": "2024-01-03T23:15:35.000-08:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
},
{
"id": "wpr8tpyq9y4k",
"status": "monitoring",
"body": "A fix has been implemented and we are monitoring the results.",
"incident_id": "b0g5nz4jkf8g",
"created_at": "2023-12-29T07:26:21.774-08:00",
"updated_at": "2023-12-29T07:26:21.774-08:00",
"display_at": "2023-12-29T07:26:21.774-08:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
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}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
},
{
"id": "yrq2m2c1fdbj",
"status": "investigating",
"body": "We're experiencing performance issues with background jobs processing. Tasks like email sending, forms generation and changes processing may be delayed until we are fully recovered.",
"incident_id": "b0g5nz4jkf8g",
"created_at": "2023-12-29T05:46:36.713-08:00",
"updated_at": "2023-12-29T05:46:36.713-08:00",
"display_at": "2023-12-29T05:46:36.713-08:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "operational"
}
],
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}
],
"components": [
{
"id": "r4l5bcbs7h8g",
"name": "Web Application",
"status": "operational",
"created_at": "2021-11-29T10:19:08.845-08:00",
"updated_at": "2026-04-24T15:23:54.000-07:00",
"position": 1,
"description": null,
"showcase": true,
"start_date": "2021-11-28",
"group_id": null,
"page_id": "13zw4w6v89nk",
"group": false,
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}
],
"reminder_intervals": null
},
{
"id": "3yrjwswfgj2q",
"name": "Background Jobs Processing Performance Degradation",
"status": "resolved",
"created_at": "2023-11-28T10:14:28.000-08:00",
"updated_at": "2023-11-28T13:33:39.182-08:00",
"monitoring_at": "2023-11-28T11:09:10.129-08:00",
"resolved_at": "2023-11-28T13:33:39.162-08:00",
"impact": "none",
"shortlink": "https://stspg.io/w671m62p63dt",
"started_at": "2023-11-28T10:14:28.000-08:00",
"page_id": "13zw4w6v89nk",
"incident_updates": [
{
"id": "2jtgbd4l7js3",
"status": "resolved",
"body": "This incident has been resolved.",
"incident_id": "3yrjwswfgj2q",
"created_at": "2023-11-28T13:33:39.162-08:00",
"updated_at": "2023-11-28T13:33:39.162-08:00",
"display_at": "2023-11-28T13:33:39.162-08:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
},
{
"id": "rs9xhqth7fjp",
"status": "monitoring",
"body": "All systems are operating normally now and we'll continue to monitor.",
"incident_id": "3yrjwswfgj2q",
"created_at": "2023-11-28T11:09:10.129-08:00",
"updated_at": "2023-11-28T11:09:10.129-08:00",
"display_at": "2023-11-28T11:09:10.129-08:00",
"affected_components": [
{
"code": "r4l5bcbs7h8g",
"name": "Web Application",
"old_status": "operational",
"new_status": "operational"
}
],
"deliver_notifications": true,
"custom_tweet": null,
"tweet_id": null
},
{
"id": "3k72c3gjwjqc",
"status": "identified",
"body": "We've identified the root cause and are working on the resolution.",
"incident_id": "3yrjwswfgj2q",
"created_at": "2023-11-28T10:43:28.453-08:00",
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{
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},
{
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"body": "We're experiencing performance issues with background jobs processing. Tasks like email sending, forms generation and changes processing may be delayed until we are fully recovered.",
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{
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{
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"updated_at": "2026-04-24T15:23:54.000-07:00",
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{
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{
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{
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"body": "Our SMS delivery vendor is reporting issues and as a result 2-factor authentication code delivery may be impacted.",
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# --- truncated at 32 KB (87 KB total) ---
# Full source: https://raw.githubusercontent.com/api-evangelist/ease/refs/heads/main/examples/ease-status-incidents.json