Codametrix Status Incidents

{"page":{"id":"93g3jjmkfprd","name":"CodaMetrix","url":"https://status.codametrix.com","time_zone":"America/New_York","updated_at":"2026-08-02T14:59:36.991-04:00"},"incidents":[{"id":"ypr5f65wbzrw","name":"Important Notice: Scheduled System Update","status":"resolved","created_at":"2026-06-29T18:00:48.076-04:00","updated_at":"2026-06-29T18:00:48.139-04:00","monitoring_at":null,"resolved_at":"2026-06-29T18:00:48.129-04:00","impact":"none","shortlink":"https://stspg.io/2n50v949t1w5","started_at":"2026-06-29T18:00:48.064-04:00","page_id":"93g3jjmkfprd","incident_updates":[{"id":"1sbhl8nzwp3p","status":"resolved","body":"Dear CodaMetrix User,\n\nWe are writing to let you know about an upcoming maintenance update to the CodaMetrix platform. During this update, we will be performing a system refresh that may briefly affect your ability to view data within the application.\n\nScheduled Maintenance Window\nDate \u0026 Time: June 29th, 2026 at 6:30pm EST\nHere's what you can expect: After the update, the application may seem to work normally, but data may not load on the screen. In most cases, you will automatically be prompted to log back in, which will resolve the issue immediately.\n\nIf you are not automatically prompted to log back in and your data is still not showing, please follow these simple steps:\n\n1. Log out and log back in. Click your name or account icon in the left hand column of the application and select \"Log Out.\" Then sign back in with your usual username and password.\n\n2. Clear your browser cache. If logging out and back in doesn't resolve the issue, you may need to clear your browser's temporary files (called a \"cache\"). If you are unsure of how to do this, please follow the below instructions:\n- Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac).\n- Choose “Cached images and files,” then click Clear data.\n- Close and reopen your browser, then log in. (Your bookmarks and passwords are not affected)\n\n3. Try an Incognito / Private window. Alternatively, open a new \"Incognito\" window (in Chrome) or \"Private\" window (in Firefox or Edge) and log in from there. If you are unsure of how to do this, please follow the below instructions:\n- Chrome or Edge: press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac).\n- Safari: press Cmd+Shift+N, or click File → “New Private Window.”\n- Go to CodaMetrix in the new window and log in.\nWe apologize for any inconvenience this may cause and appreciate your patience as we work to keep the platform running smoothly.\n\nNeed Help?\nIf you've followed the steps above and are still experiencing issues, our support team is here to help. Please email us at support@codametrix.com and we'll get you taken care of as quickly as possible.\n\nThank you for being a valued CodaMetrix customer.\nThe CodaMetrix Team","incident_id":"ypr5f65wbzrw","created_at":"2026-06-29T18:00:48.129-04:00","updated_at":"2026-06-29T18:00:48.129-04:00","display_at":"2026-06-29T18:00:48.129-04:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"operational"},{"code":"c7ddhzc8g0yn","name":"CMX-Automate - Analytics Dashboards","old_status":"operational","new_status":"operational"},{"code":"h58vrf2tn36g","name":"CMX-Amplify - CMX-Amplify","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pg7c1ssg6zpr","name":"CMX Automate","status":"operational","created_at":"2021-03-31T09:55:01.657-04:00","updated_at":"2026-07-18T16:00:07.568-04:00","position":1,"description":null,"showcase":true,"start_date":"2021-03-30","group_id":"nnwklq0zfgxj","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false},{"id":"h58vrf2tn36g","name":"CMX-Amplify","status":"operational","created_at":"2023-06-26T18:54:11.823-04:00","updated_at":"2026-07-15T21:00:07.407-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-06-26","group_id":"x9r0fqpt6f8g","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false},{"id":"c7ddhzc8g0yn","name":"Analytics Dashboards","status":"operational","created_at":"2022-11-03T20:17:47.252-04:00","updated_at":"2026-05-08T16:54:24.107-04:00","position":2,"description":null,"showcase":false,"start_date":"2022-11-03","group_id":"nnwklq0zfgxj","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"83dyq5fyccv9","name":"Codametrix System Maintenance","status":"resolved","created_at":"2026-06-26T19:05:39.023-04:00","updated_at":"2026-06-28T08:12:29.740-04:00","monitoring_at":null,"resolved_at":"2026-06-28T08:12:29.725-04:00","impact":"none","shortlink":"https://stspg.io/m4c6c2d1t1tr","started_at":"2026-06-26T19:05:39.009-04:00","page_id":"93g3jjmkfprd","incident_updates":[{"id":"0fm83jzscmxd","status":"resolved","body":"This incident has been resolved.","incident_id":"83dyq5fyccv9","created_at":"2026-06-28T08:12:29.725-04:00","updated_at":"2026-06-28T08:12:29.725-04:00","display_at":"2026-06-28T08:12:29.725-04:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"operational"},{"code":"c7ddhzc8g0yn","name":"CMX-Automate - Analytics Dashboards","old_status":"operational","new_status":"operational"},{"code":"h58vrf2tn36g","name":"CMX-Amplify - CMX-Amplify","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"8j4t0qmt5h5k","status":"investigating","body":"“We are performing routine system maintenance between 7 pm EST on Friday, June 26th through 4 pm EST on Saturday, June 27th. You may experience minor delays in case processing during this time.\n\nPlease contact support@codametrix.com if you have any questions or concerns.\n\nAll updates will be communicated via Statuspage.”","incident_id":"83dyq5fyccv9","created_at":"2026-06-26T19:05:39.076-04:00","updated_at":"2026-06-26T19:05:39.076-04:00","display_at":"2026-06-26T19:05:39.076-04:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"operational"},{"code":"c7ddhzc8g0yn","name":"CMX-Automate - Analytics Dashboards","old_status":"operational","new_status":"operational"},{"code":"h58vrf2tn36g","name":"CMX-Amplify - CMX-Amplify","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pg7c1ssg6zpr","name":"CMX Automate","status":"operational","created_at":"2021-03-31T09:55:01.657-04:00","updated_at":"2026-07-18T16:00:07.568-04:00","position":1,"description":null,"showcase":true,"start_date":"2021-03-30","group_id":"nnwklq0zfgxj","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false},{"id":"h58vrf2tn36g","name":"CMX-Amplify","status":"operational","created_at":"2023-06-26T18:54:11.823-04:00","updated_at":"2026-07-15T21:00:07.407-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-06-26","group_id":"x9r0fqpt6f8g","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false},{"id":"c7ddhzc8g0yn","name":"Analytics Dashboards","status":"operational","created_at":"2022-11-03T20:17:47.252-04:00","updated_at":"2026-05-08T16:54:24.107-04:00","position":2,"description":null,"showcase":false,"start_date":"2022-11-03","group_id":"nnwklq0zfgxj","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"q7gd3y91r8sd","name":"Dashboard delay","status":"resolved","created_at":"2026-05-08T10:49:55.000-04:00","updated_at":"2026-05-08T16:54:24.153-04:00","monitoring_at":"2026-05-08T15:54:54.117-04:00","resolved_at":"2026-05-08T16:54:24.137-04:00","impact":"minor","shortlink":"https://stspg.io/z44sdjdjx25f","started_at":"2026-05-08T10:49:55.000-04:00","page_id":"93g3jjmkfprd","incident_updates":[{"id":"7ty6qyvxmmqs","status":"resolved","body":"This incident has been resolved.","incident_id":"q7gd3y91r8sd","created_at":"2026-05-08T16:54:24.137-04:00","updated_at":"2026-05-08T16:54:24.137-04:00","display_at":"2026-05-08T16:54:24.137-04:00","affected_components":[{"code":"c7ddhzc8g0yn","name":"CMX-Automate - Analytics Dashboards","old_status":"degraded_performance","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"17b54ygb1k1x","status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","incident_id":"q7gd3y91r8sd","created_at":"2026-05-08T15:54:54.117-04:00","updated_at":"2026-05-08T15:54:54.117-04:00","display_at":"2026-05-08T15:54:54.117-04:00","affected_components":[{"code":"c7ddhzc8g0yn","name":"CMX-Automate - Analytics Dashboards","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":false,"custom_tweet":null,"tweet_id":null},{"id":"gnvhp9hydhcb","status":"identified","body":"We have identified a service interruption that occurred at approximately 10:00 PM ET last night. This has resulted in a synchronization delay between our primary data systems and the Insights Dashboard.\n\nImpact: Our core services remain fully operational; however, we are experiencing a delay in how that data is visualized. While your background processes and data collection are functioning normally, you will notice missing or incomplete historical dashboard data and a lag in updates to your Insights Dashboard.\n\nMost accounts will see data refresh automatically as we resolve the lag. If your specific environment requires any manual reconciliation or further investigation, our support team will contact you directly.","incident_id":"q7gd3y91r8sd","created_at":"2026-05-08T10:49:55.936-04:00","updated_at":"2026-05-08T10:52:07.433-04:00","display_at":"2026-05-08T10:49:55.000-04:00","affected_components":[{"code":"c7ddhzc8g0yn","name":"CMX-Automate - Analytics Dashboards","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"c7ddhzc8g0yn","name":"Analytics Dashboards","status":"operational","created_at":"2022-11-03T20:17:47.252-04:00","updated_at":"2026-05-08T16:54:24.107-04:00","position":2,"description":null,"showcase":false,"start_date":"2022-11-03","group_id":"nnwklq0zfgxj","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"cs543f0n71p9","name":"AWS Downtime Recovery","status":"resolved","created_at":"2025-10-20T11:36:21.340-04:00","updated_at":"2025-10-20T19:05:09.967-04:00","monitoring_at":null,"resolved_at":"2025-10-20T19:05:09.950-04:00","impact":"none","shortlink":"https://stspg.io/84dml8grp3jq","started_at":"2025-10-20T11:36:21.326-04:00","page_id":"93g3jjmkfprd","incident_updates":[{"id":"gb2bw537wrr2","status":"resolved","body":"Codametrix has been monitoring all day and dashboards are now displaying correctly. All other services in Codametrix are working as expected. We are declaring the application functional, but as always and questions or problems, please contact support@codametrix.com.","incident_id":"cs543f0n71p9","created_at":"2025-10-20T19:05:09.950-04:00","updated_at":"2025-10-20T19:05:09.950-04:00","display_at":"2025-10-20T19:05:09.950-04:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"operational"},{"code":"h58vrf2tn36g","name":"CMX-Amplify - CMX-Amplify","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"d6svkltzjdgc","status":"investigating","body":"At approximately 3 am this morning Amazon Web Services, our internet service provider suffered an outage. Our software has recovered with minor impact to processing standard cases for automation, coding, and sending to human coders. There are ongoing issues with our Data Lake environment resulting in dashboards not reporting data accurately. We are continuing to investigate and will update as we restore functionality.","incident_id":"cs543f0n71p9","created_at":"2025-10-20T11:36:21.400-04:00","updated_at":"2025-10-20T11:36:21.400-04:00","display_at":"2025-10-20T11:36:21.400-04:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"operational"},{"code":"h58vrf2tn36g","name":"CMX-Amplify - CMX-Amplify","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pg7c1ssg6zpr","name":"CMX Automate","status":"operational","created_at":"2021-03-31T09:55:01.657-04:00","updated_at":"2026-07-18T16:00:07.568-04:00","position":1,"description":null,"showcase":true,"start_date":"2021-03-30","group_id":"nnwklq0zfgxj","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false},{"id":"h58vrf2tn36g","name":"CMX-Amplify","status":"operational","created_at":"2023-06-26T18:54:11.823-04:00","updated_at":"2026-07-15T21:00:07.407-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-06-26","group_id":"x9r0fqpt6f8g","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"p0j3b8jhg5vp","name":"(Corrected) CMX-Amplify Unable to Submit Cases","status":"resolved","created_at":"2025-09-19T00:16:39.913-04:00","updated_at":"2025-09-19T10:08:15.243-04:00","monitoring_at":null,"resolved_at":"2025-09-19T10:08:15.224-04:00","impact":"critical","shortlink":"https://stspg.io/9wnhb4mm614m","started_at":"2025-09-19T00:16:39.905-04:00","page_id":"93g3jjmkfprd","incident_updates":[{"id":"5r6s9p80dp3k","status":"resolved","body":"The issue with the claims edit service has been resolved.","incident_id":"p0j3b8jhg5vp","created_at":"2025-09-19T10:08:15.224-04:00","updated_at":"2025-09-19T10:08:15.224-04:00","display_at":"2025-09-19T10:08:15.224-04:00","affected_components":[{"code":"h58vrf2tn36g","name":"CMX-Amplify - CMX-Amplify","old_status":"major_outage","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"53l8pyt99ybs","status":"identified","body":"CodaMetrix is currently experiencing an incident stemming from our claims edit service that is preventing cases from being submitted. There is no risk of data loss or corruption, however customers may experience an increasing backlog in the volume of manual cases that are unable to be submitted. \n\nWe have identified the issue and are investigating a solution. More information will be provided as it becomes available.","incident_id":"p0j3b8jhg5vp","created_at":"2025-09-19T00:16:39.959-04:00","updated_at":"2025-09-19T00:16:39.959-04:00","display_at":"2025-09-19T00:16:39.959-04:00","affected_components":[{"code":"h58vrf2tn36g","name":"CMX-Amplify - CMX-Amplify","old_status":"major_outage","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"h58vrf2tn36g","name":"CMX-Amplify","status":"operational","created_at":"2023-06-26T18:54:11.823-04:00","updated_at":"2026-07-15T21:00:07.407-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-06-26","group_id":"x9r0fqpt6f8g","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"kddjsf9wbr11","name":"Errors occurring when submitting cases in CMX Automate","status":"resolved","created_at":"2025-09-06T06:36:41.796-04:00","updated_at":"2025-09-06T11:36:48.750-04:00","monitoring_at":null,"resolved_at":"2025-09-06T11:36:48.735-04:00","impact":"critical","shortlink":"https://stspg.io/1mgfh54rtg75","started_at":"2025-09-06T06:36:41.789-04:00","page_id":"93g3jjmkfprd","incident_updates":[{"id":"zx3y0nj9bxl1","status":"resolved","body":"Codametrix is operational but monitoring the situation. We will resolve this incident for now but continue to monitor through the weekend. If there are any questions, please email support@codametrix.com or if the situation calles for immediate assistance over the weekend please escalate a a ticket to critical in the salesforce portal.","incident_id":"kddjsf9wbr11","created_at":"2025-09-06T11:36:48.735-04:00","updated_at":"2025-09-06T11:36:48.735-04:00","display_at":"2025-09-06T11:36:48.735-04:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"major_outage","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"tlf9353nz0ng","status":"identified","body":"CodaMetrix is currently experiencing an incident stemming from our claims edit service that is preventing cases from being submitted. There is no risk of data loss or corruption, however customers may experience an increasing backlog in the volume of manual cases that are unable to be submitted. \n\nWe have identified the issue and are investigating a solution. More information will be provided as it becomes available.","incident_id":"kddjsf9wbr11","created_at":"2025-09-06T06:36:41.874-04:00","updated_at":"2025-09-06T06:36:41.874-04:00","display_at":"2025-09-06T06:36:41.874-04:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pg7c1ssg6zpr","name":"CMX Automate","status":"operational","created_at":"2021-03-31T09:55:01.657-04:00","updated_at":"2026-07-18T16:00:07.568-04:00","position":1,"description":null,"showcase":true,"start_date":"2021-03-30","group_id":"nnwklq0zfgxj","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"xw8wnqkd5pxz","name":"Codametrix Analytics Dashboards are not Displaying","status":"resolved","created_at":"2025-07-16T21:38:29.699-04:00","updated_at":"2025-07-17T12:14:33.240-04:00","monitoring_at":"2025-07-17T07:53:45.547-04:00","resolved_at":"2025-07-17T12:14:33.222-04:00","impact":"minor","shortlink":"https://stspg.io/pczgfhnng1x5","started_at":"2025-07-16T21:38:29.691-04:00","page_id":"93g3jjmkfprd","incident_updates":[{"id":"pt2jlw8bspl6","status":"resolved","body":"Codametrix dashboards are working as expected. Our Monitoring phase has concluded, and our vendor has closed the incident on their side as well.\n\nIf there are any further problems noticed with the dashboard or any of our components, please contact support@codametrix.com","incident_id":"xw8wnqkd5pxz","created_at":"2025-07-17T12:14:33.222-04:00","updated_at":"2025-07-17T12:14:33.222-04:00","display_at":"2025-07-17T12:14:33.222-04:00","affected_components":[{"code":"c7ddhzc8g0yn","name":"CMX-Automate - Analytics Dashboards","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"cj6yc2n8kx7x","status":"monitoring","body":"Good morning,\n\nDashboards are viewable in the Codametrix application and our vendor has declared the situation resolved on their end as well. We will monitor through the morning and then close this out.","incident_id":"xw8wnqkd5pxz","created_at":"2025-07-17T07:53:45.547-04:00","updated_at":"2025-07-17T07:53:45.547-04:00","display_at":"2025-07-17T07:53:45.547-04:00","affected_components":[{"code":"c7ddhzc8g0yn","name":"CMX-Automate - Analytics Dashboards","old_status":"major_outage","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"p3x9fsd47ss2","status":"investigating","body":"We are continuing to investigate this issue.","incident_id":"xw8wnqkd5pxz","created_at":"2025-07-16T21:38:53.851-04:00","updated_at":"2025-07-16T21:38:53.851-04:00","display_at":"2025-07-16T21:38:53.851-04:00","affected_components":[{"code":"c7ddhzc8g0yn","name":"CMX-Automate - Analytics Dashboards","old_status":"operational","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"jhxz9gd42wrz","status":"investigating","body":"Good evening,\n\nCodametrix analytics dashboards are not displaying for all customers, instead prompting a login page when a user clicks on the \"Insights\" button. Our engineers are working with the vendor to fix the issue and we will update as more information becomes available.","incident_id":"xw8wnqkd5pxz","created_at":"2025-07-16T21:38:29.751-04:00","updated_at":"2025-07-16T21:38:29.751-04:00","display_at":"2025-07-16T21:38:29.751-04:00","affected_components":[{"code":"c7ddhzc8g0yn","name":"CMX-Automate - Analytics Dashboards","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"c7ddhzc8g0yn","name":"Analytics Dashboards","status":"operational","created_at":"2022-11-03T20:17:47.252-04:00","updated_at":"2026-05-08T16:54:24.107-04:00","position":2,"description":null,"showcase":false,"start_date":"2022-11-03","group_id":"nnwklq0zfgxj","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"n1xgss5kmy9j","name":"CodaMetrix Automate Software Upgrade to version 4.21 and Amplify Upgrade to version 2.20","status":"resolved","created_at":"2024-02-07T21:17:21.272-05:00","updated_at":"2025-02-24T11:19:47.117-05:00","monitoring_at":null,"resolved_at":"2024-02-07T21:18:01.814-05:00","impact":"none","shortlink":"https://stspg.io/7w6jdn698t0l","started_at":"2024-02-07T21:17:21.263-05:00","page_id":"93g3jjmkfprd","incident_updates":[{"id":"bznvgqbvtvbh","status":"resolved","body":"This incident has been resolved.","incident_id":"n1xgss5kmy9j","created_at":"2024-02-07T21:18:01.814-05:00","updated_at":"2024-02-07T21:18:01.814-05:00","display_at":"2024-02-07T21:18:01.814-05:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"99w44wk64z4p","status":"investigating","body":"CodaMetrix will be upgrading Automate tomorrow evening to version 4.21 and Amplify to 2.20. This will be a rolling upgrade and the application should remain up throughout. There may be some latency in message delivery that will be managed.","incident_id":"n1xgss5kmy9j","created_at":"2024-02-07T21:17:21.317-05:00","updated_at":"2024-02-07T21:17:21.317-05:00","display_at":"2024-02-07T21:17:21.317-05:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pg7c1ssg6zpr","name":"CMX Automate","status":"operational","created_at":"2021-03-31T09:55:01.657-04:00","updated_at":"2026-07-18T16:00:07.568-04:00","position":1,"description":null,"showcase":true,"start_date":"2021-03-30","group_id":"nnwklq0zfgxj","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"7jnrrd327vb0","name":"CMX Automate Dashboard Reporting Data is Slightly Incorrect for November - There is no effect on Billing Operations","status":"resolved","created_at":"2023-12-05T15:08:31.189-05:00","updated_at":"2025-02-24T11:19:47.171-05:00","monitoring_at":null,"resolved_at":"2023-12-14T19:55:20.618-05:00","impact":"minor","shortlink":"https://stspg.io/g62npzvyww70","started_at":"2023-12-05T15:08:31.182-05:00","page_id":"93g3jjmkfprd","incident_updates":[{"id":"wsdzfgqcjv39","status":"resolved","body":"This issue has been resolved. The dashboard and our application databases are in sync and a fix has been deployed to production to avert problems like this in the future.","incident_id":"7jnrrd327vb0","created_at":"2023-12-14T19:55:20.618-05:00","updated_at":"2023-12-14T19:55:20.618-05:00","display_at":"2023-12-14T19:55:20.618-05:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"1nzhk9gvls4g","status":"identified","body":"During an internal process to reconcile the dashboard and invoicing, an issue was discovered where a number of cases were showing in a state of \"In Progress\". After a thorough investigation, we have determined that these cases are marked correctly in the CodaMetrix application database and are processing correctly through the system but creating an issue where the dashboard is out of sync.\n\nWe are resolving the issue prior to completing November invoicing so there are no reconciliation issues.  We will send out a notification when the fix is fully tested and the issue is resolved, which we expect very soon.","incident_id":"7jnrrd327vb0","created_at":"2023-12-05T15:08:31.223-05:00","updated_at":"2023-12-05T15:08:31.223-05:00","display_at":"2023-12-05T15:08:31.223-05:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pg7c1ssg6zpr","name":"CMX Automate","status":"operational","created_at":"2021-03-31T09:55:01.657-04:00","updated_at":"2026-07-18T16:00:07.568-04:00","position":1,"description":null,"showcase":true,"start_date":"2021-03-30","group_id":"nnwklq0zfgxj","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"r76hs9g9h435","name":"Lower Than Normal Automation Rates Affecting Radiology Customers","status":"postmortem","created_at":"2023-11-15T10:49:08.801-05:00","updated_at":"2025-02-24T11:19:47.226-05:00","monitoring_at":null,"resolved_at":"2023-11-17T12:41:17.573-05:00","impact":"minor","shortlink":"https://stspg.io/yv0gl6k6z20r","started_at":"2023-11-15T10:49:08.794-05:00","page_id":"93g3jjmkfprd","incident_updates":[{"id":"clv1bsjt2pwb","status":"postmortem","body":"Earlier this week claims edit requests were failing to authenticate due to capacity problems at our vendor. This resulted in a higher number of manual cases. They have since added a second instance to handle the greater volume. We are monitoring the situation, but there have not been any additional volume related problems in 48 hours since the additional capacity was added.","incident_id":"r76hs9g9h435","created_at":"2023-11-17T15:20:54.770-05:00","updated_at":"2023-11-17T15:25:04.897-05:00","display_at":null,"affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"32b2q1l4fldx","status":"resolved","body":"Our claims edit vendor has increased the number of nodes listening for our automation volume. We have been running smoothly for a couple of evenings now. We will of course monitor, but I am downgrading this incident for now to resolved.","incident_id":"r76hs9g9h435","created_at":"2023-11-17T12:41:17.573-05:00","updated_at":"2023-11-17T12:41:17.573-05:00","display_at":"2023-11-17T12:41:17.573-05:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"5fjtzx97p8tg","status":"investigating","body":"We are continuing to investigate this issue.","incident_id":"r76hs9g9h435","created_at":"2023-11-17T12:39:30.229-05:00","updated_at":"2023-11-17T12:39:30.229-05:00","display_at":"2023-11-17T12:39:30.229-05:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"y5v8wx6fcm64","status":"investigating","body":"We are continuing to investigate this issue.","incident_id":"r76hs9g9h435","created_at":"2023-11-15T10:54:59.322-05:00","updated_at":"2023-11-15T10:54:59.322-05:00","display_at":"2023-11-15T10:54:59.322-05:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":false,"custom_tweet":null,"tweet_id":null},{"id":"7r16hvv8j4bm","status":"investigating","body":"My apologies, but once again, an incident has been identified for CMX-Automate that is causing lower than normal automation rates for our radiology customers. This happened last night at 8:00 p.m. EST on a single but large prediction batch causing overall daily automation to drop and triggering alerts. We have escalated to our claims edit vendor and will update as data becomes available.","incident_id":"r76hs9g9h435","created_at":"2023-11-15T10:49:08.836-05:00","updated_at":"2023-11-15T10:49:08.836-05:00","display_at":"2023-11-15T10:49:08.836-05:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pg7c1ssg6zpr","name":"CMX Automate","status":"operational","created_at":"2021-03-31T09:55:01.657-04:00","updated_at":"2026-07-18T16:00:07.568-04:00","position":1,"description":null,"showcase":true,"start_date":"2021-03-30","group_id":"nnwklq0zfgxj","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"x0k8nywp3s6m","name":"Lower than normal automation rates","status":"resolved","created_at":"2023-11-09T08:33:28.204-05:00","updated_at":"2025-02-24T11:19:47.283-05:00","monitoring_at":null,"resolved_at":"2023-11-10T08:40:11.351-05:00","impact":"minor","shortlink":"https://stspg.io/rm5zx9hbqcsw","started_at":"2023-11-09T08:33:28.196-05:00","page_id":"93g3jjmkfprd","incident_updates":[{"id":"98z9n5l5sydj","status":"resolved","body":"36 hours ago Codametrix was sending out a higher than expected number of cases directly to coder due to claims/cci edit failures. This was due to a capacity problem on our claims edit vendor which has since been resolved. We of course continue to monitor the situation, but over the past 24 hours the system has been running smoothly, so we are declaring the situation resolved. We will also continue to work on ways in our own code to prevent or mitigate capacity problems such as this in the future.\n\nThank you for your patience.","incident_id":"x0k8nywp3s6m","created_at":"2023-11-10T08:40:11.351-05:00","updated_at":"2023-11-10T08:40:11.351-05:00","display_at":"2023-11-10T08:40:11.351-05:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"8n6jmf1r9y56","status":"investigating","body":"An incident has been identified for CMX-Automate which is causing lower than normal automation rates, affecting our radiology customers. Our engineers have identified a potential cause to the issue and are working towards a solution. There is no data loss or corruption, however you may see a rise in your manual queue volume. We will update as soon as we have more information.","incident_id":"x0k8nywp3s6m","created_at":"2023-11-09T08:33:28.281-05:00","updated_at":"2023-11-09T08:33:28.281-05:00","display_at":"2023-11-09T08:33:28.281-05:00","affected_components":[{"code":"pg7c1ssg6zpr","name":"CMX-Automate - CMX Automate","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pg7c1ssg6zpr","name":"CMX Automate","status":"operational","created_at":"2021-03-31T09:55:01.657-04:00","updated_at":"2026-07-18T16:00:07.568-04:00","position":1,"description":null,"showcase":true,"start_date":"2021-03-30","group_id":"nnwklq0zfgxj","page_id":"93g3jjmkfprd","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"258x30zmwgtm","name":"CMX-Automate - Continued Low Automation Rates","status":"postmortem","created_at":"2023-10-31T09:21:23.675-04:00","updated_at":"2025-02-24T11:19:47.338-05:00","monitoring_at":"2023-10-31T18:04:23.932-04:00","resolved_at":"2023-11-01T16:51:37.257-04:00","impact":"minor","shortlink":"https://stspg.io/svsw19zjm1ch","started_at":"2023-10-31T09:21:23.668-04:00","page_id":"93g3jjmkfprd","incident_updates":[{"id":"qh2l0txcrxpw","status":"postmortem","body":"On October 26, Codametrix deployed code to call a new API from our cloud based claims editor vendor. The way our software is designed, after a case has been deemed high enough confidence to automate, a claims edit and cci edit check are executed before sending the case to billing. If the check fails or the claims edit software does not respond, th

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