AsyncAPI channel · Aircall
· Aircall Webhooks
/aircall/webhook
Single subscriber endpoint that receives every Aircall webhook event the subscription is registered for. The top-level `event` field on the JSON body identifies the event class. Aircall sends one event per HTTP POST.
Channel address
/aircall/webhook
Operations
publish
receiveAircallWebhook
Receive an Aircall webhook event
Messages
call.created
A new call has been initiated (inbound or outbound).
Content-Type:
call.ringing_on_agent
The call is ringing on an agent's phone.
Content-Type:
call.agent_declined
An agent declined the incoming call.
Content-Type:
call.answered
The call has been answered.
Content-Type:
call.transferred
The call was transferred between Aircall users.
Content-Type:
call.external_transferred
The call was transferred to an external phone number.
Content-Type:
call.unsuccessful_transfer
A transfer attempt did not complete successfully.
Content-Type:
call.hungup
One party hung up the call.
Content-Type:
call.ended
The call session has fully ended.
Content-Type:
call.voicemail_left
A voicemail was recorded for the call.
Content-Type:
call.commented
A note/comment was added to the call.
Content-Type:
call.tagged
A tag was applied to the call.
Content-Type:
call.untagged
A tag was removed from the call.
Content-Type:
call.assigned
The call was assigned to a user.
Content-Type:
call.archived
The call was archived / marked as resolved.
Content-Type:
call.hold
The call was placed on hold.
Content-Type:
call.unhold
The call was resumed from hold.
Content-Type:
call.ivr_option_selected
The caller selected an option in an IVR menu.
Content-Type:
call.comm_assets_generated
Recording / voicemail asset links are available for the call.
Content-Type:
contact.created
A new contact was added to the shared address book.
Content-Type:
contact.updated
A contact's information was modified.
Content-Type:
contact.deleted
A contact was removed from the shared address book.
Content-Type:
number.created
A new phone number was added to the workspace.
Content-Type:
number.deleted
A phone number was removed from the workspace.
Content-Type:
number.opened
The number's status switched to open. Deprecated for Smartflows-enabled lines.
Content-Type:
number.closed
The number's status switched to closed. Deprecated for Smartflows-enabled lines.
Content-Type:
user.created
A new Aircall user was provisioned.
Content-Type:
user.deleted
An Aircall user was deprovisioned.
Content-Type:
user.connected
The user came online.
Content-Type:
user.disconnected
The user went offline.
Content-Type:
user.opened
The user opened the Aircall phone app.
Content-Type:
user.closed
The user closed the Aircall phone app.
Content-Type:
user.wut_start
Wrap-up time began for the user.
Content-Type:
user.wut_end
Wrap-up time ended for the user.
Content-Type:
user.created.v2
V2 variant of user.created. Excludes the `numbers` array present in V1.
Content-Type:
user.deleted.v2
V2 variant of user.deleted.
Content-Type:
user.connected.v2
V2 variant of user.connected.
Content-Type:
user.disconnected.v2
V2 variant of user.disconnected.
Content-Type:
user.opened.v2
V2 variant of user.opened.
Content-Type:
user.closed.v2
V2 variant of user.closed.
Content-Type:
user.wut_start.v2
V2 variant of user.wut_start. Includes `last_call_id` when available.
Content-Type:
user.wut_end.v2
V2 variant of user.wut_end. Includes `last_call_id` when available.
Content-Type:
team.created
A new team was created.
Content-Type:
team.destroyed
A team was deleted.
Content-Type:
message.sent
A message was sent from an Aircall number (SMS, MMS or WhatsApp).
Content-Type:
message.received
A message was received on an Aircall number.
Content-Type:
message.status_updated
A message's delivery status changed.
Content-Type:
group_message.sent
A group message was sent from an Aircall number.
Content-Type:
group_message.received
A group message was received on an Aircall number.
Content-Type:
group_message.status_updated
A group message's delivery status changed.
Content-Type:
integration.deleted
A third-party integration was disconnected from the workspace.
Content-Type:
sentiment.created
Sentiment analysis was generated for a call.
Content-Type:
summary.created
A summary was generated for a call.
Content-Type:
topics.created
Key topics were identified for a call.
Content-Type:
transcription.created
A transcription was generated for a call.
Content-Type:
action_item.created
An action item was extracted from a call.
Content-Type:
playbook_result.created
A playbook evaluation result was created for a call.
Content-Type:
playbook_result.updated
A playbook evaluation result was updated for a call.
Content-Type:
realtime_transcription.utterances_received
Real-time utterances streamed during an active call.
Content-Type:
custom_summary.result_created
A custom summary result was created for a call.
Content-Type:
custom_summary.result_updated
A custom summary result was updated for a call.
Content-Type:
call_evaluation.created
A call evaluation was created.
Content-Type:
call_evaluation.updated
A call evaluation was updated.
Content-Type:
ai_voice_agent.started
An AI Voice Agent call was initiated.
Content-Type:
ai_voice_agent.ended
An AI Voice Agent call completed.
Content-Type:
ai_voice_agent.escalated
An AI Voice Agent call was escalated to a human agent.
Content-Type:
ai_voice_agent.summary
Intake-question answers / summary delivered by the AI Voice Agent.
Content-Type:
analytics.report_created
An analytics export job completed successfully.
Content-Type:
analytics.report_failed
An analytics export job failed.
Content-Type:
About AsyncAPI
The AsyncAPI specification describes event-driven APIs the way OpenAPI describes request/response APIs. A channel is the named pipe — a webhook URL, a Kafka topic, a WebSocket route, an MQTT subject — that producers and consumers publish or subscribe to. Each channel carries one or more messages with structured payloads, and an operation declares whether a given party sends or receives on that channel.
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