Zinc Com Webhooks

generated: '2026-10-24'
method: searched
generator: extract-docs-artifacts.py (local)
source: https://www.zinc.com/blog/shipment-tracking-api
sources:
- https://www.zinc.com/blog/shipment-tracking-api
- https://www.zinc.com/blog/webhooks
- https://www.zinc.com/docs/v2/api-reference/introduction/webhooks
- https://www.zinc.com/docs/v2/api-reference/webhooks/get-webhook-endpoint
description: Zinc provides webhooks for order, return, case, and wallet events. Events are delivered via HTTP POST to a configured URL. Each delivery
  includes an HMAC signature in the X-Webhook-Signature header that can be verified using the webhook_secret returned by the Get Webhook Endpoint
  endpoint.
events:
- event: order.started
  description: Order has been created and queued for processing.
- event: order.placed
  description: Order was successfully placed with the retailer.
- event: order.failed
  description: Order failed after all retry attempts were exhausted.
- event: order.tracking_received
  description: Tracking number(s) were received from the retailer.
- event: order.shipped
  description: The first package on the order started moving through the carrier network.
- event: order.estimated_delivery_updated
  description: The retailer revised the order’s estimated delivery date (Amazon Business orders).
- event: order.available_for_pickup
  description: A package is waiting at a carrier facility for the recipient to collect.
- event: order.delivered
  description: All packages on the order have been delivered.
- event: order.cancelled
  description: Retailer cancelled the order after placement.
- event: return.created
  description: A return was filed against an order.
- event: return.label_uploaded
  description: A printable mail-back label is ready for the return.
- event: return.approved
  description: A return was approved.
- event: return.denied
  description: A return was denied.
- event: return.credited
  description: A return was resolved by crediting the customer’s wallet.
- event: case.created
  description: A support case was opened on an order.
- event: case.message_created
  description: Zinc support posted a message on a case.
- event: case.status_changed
  description: A case changed status.
- event: case.credited
  description: Wallet credit was issued from a case.
- event: wallet.auto_topup.succeeded
  description: An automatic wallet top‑up charged the card.
- event: wallet.auto_topup.failed
  description: An automatic wallet top‑up could not charge the card.
- event: wallet.auto_topup.disabled
  description: Auto top‑up was switched off after repeated failures.
delivery:
  signature: HMAC
  content_type: application/json
note: Retry behavior is not described in the documentation; therefore it is not captured.
docs: https://www.zinc.com/blog/shipment-tracking-api