Virgin Atlantic Orderchangenotif Webhooks

generated: '2026-07-28'
method: searched
source: >-
  https://ndc.virginatlantic.com/docs/orderchangenotif,
  https://ndc.virginatlantic.com/docs/orderchangenotif/rq,
  https://ndc.virginatlantic.com/docs/orderchangenotif/samples,
  https://ndc.virginatlantic.com/capability/ndc-roadmap
spec_type: Webhooks
asyncapi_published: false
description: >-
  Virgin Atlantic operates one asynchronous, airline-initiated push surface: the IATA NDC 21.3
  OrderChangeNotif message. The airline POSTs an OrderChangeNotifRQ to a seller-registered endpoint
  when an order changes without the seller asking - schedule changes, cancellations and IROP
  (irregular operations). It is a real subscribe-and-receive webhook contract with a registration
  process, not merely a documented message. No AsyncAPI document is published for it, and none was
  authored here; this file captures the published event surface verbatim.
direction: airline-to-seller (inbound to the partner)
transport:
  protocol: HTTPS POST to a seller-supplied endpoint
  payload: IATA NDC 21.3 OrderChangeNotifRQ XML
  soap_action: required at registration (the registration form asks for a SOAP Action)
  response: 'none - the documentation states "Response: N/A"; the message is fire-and-forget from the seller''s perspective'
  schema: schemas/IATA_OrderChangeNotifRQ.xsd
subscription:
  required: true
  verbatim: >-
    "The seller or aggregator must support receiving and processing OrderChangeNotifRQ messages
    asynchronously by subscribing to the service."
  how: >-
    Submit an OCN registration application through VS NDC Connect. The documentation links to
    "[Link to OCN Registration]" - a placeholder in the published page rather than a live URL at
    probe time.
  registration_fields:
    - API details - username and key, specific to the environment
    - IATA number / Aggregator ID
    - Endpoint URL (the seller's receiving endpoint)
    - SOAP Action
    - API login credentials - UserID and Password
  authentication_note: >-
    Inbound calls are authenticated with the seller's own supplied credentials; Virgin Atlantic
    publishes no signature header, HMAC scheme or replay-protection contract for the callback.
events:
  - name: OrderChangeNotif
    message: OrderChangeNotifRQ
    docs: https://ndc.virginatlantic.com/docs/orderchangenotif
    reference: https://ndc.virginatlantic.com/docs/orderchangenotif/rq
    samples: examples/orderchangenotif/
    trigger: >-
      An involuntary change happens to an order due to a schedule change, cancellation or IROP
      (irregular operations).
    preconditions:
      - Order created in VS NDC by the authorised agent
      - An involuntary change occurs on that order
      - The seller or aggregator has subscribed and can receive the message asynchronously
    payload_elements:
      - name: ChangeGroup
        description: Describes the type of change (e.g. schedule change, cancellation), the reason, and the time
      - name: CurrentOrder
        description: The updated order data - order ID, flight segments, passengers and services
      - name: ChangeTypeCode
        description: In scope on the request
      - name: ReasonCode
        description: In scope on the request
    out_of_scope: [Follow-up action]
    error_responses_published: false
coverage:
  events_documented: 1
  events_with_schema: 1
  events_with_samples: 2
roadmap:
  - item: OrderChangeNotification - Phase 2
    status: Selected for Development (Q2 2026)
    note: >-
      "This release will provide notifications for voluntary changes made within the NDC channel" -
      extending the surface beyond involuntary/IROP changes. Live and PreLive dates are TBC.
    source: https://ndc.virginatlantic.com/capability/ndc-roadmap
  - item: Involuntary Change
    status: Future Delivery
    source: https://ndc.virginatlantic.com/capability/ndc-roadmap
not_published:
  - An AsyncAPI (or any machine-readable event) document
  - The OCN registration URL (the docs carry a placeholder link)
  - Retry, backoff or delivery-guarantee semantics
  - Callback signing / verification scheme
  - Event catalog beyond the single OrderChangeNotif message