Veradial Webhooks

generated: '2026-09-23'
method: searched
source:
- https://veradial.com/help/webhooks-make-n8n
- https://veradial.com/help/zapier-integration-api
api: VeraDial Zapier Integration API
summary: VeraDial emits receptionist events through two delivery contracts - REST Hooks subscribed by the native
  Zapier app (POST /hooks), and custom signed HTTPS webhooks configured in the dashboard for Make, n8n or your own
  service (Vera Plus).
delivery:
  transport: https-post
  content_type: application/json
  semantics: at-least-once
  dedup_field: id
  signature:
    algorithm: HMAC-SHA256
    header: X-VeraDial-Signature
    format: t=<unix-seconds>,v1=<hex digest> over "<timestamp>.<raw request body>"
    secret_prefix: whsec_
    applies_to: custom webhooks only; Zapier REST Hook deliveries are not HMAC-signed
  retries: Custom webhooks retry failures with backoff and stop after six total attempts; an endpoint is automatically
    paused after fifteen consecutive failed deliveries.
  gone: A 410 Gone from a Zapier target deactivates the subscription without retry.
  envelope_fields: [id, type, version, kind, source, occurredAt, account, line, data]
  envelope_type: receptionist.event.recorded
  envelope_version: 1
events:
- name: call.screened
  description: Vera screened a call.
  data: [callId, caller, reason, organization, callbackNumber, urgency, requestedAction, summary]
- name: voicemail.received
  description: A voicemail was received.
  data: [voicemailId, callId, caller, durationSeconds, transcriptionStatus]
- name: sms.reply_sent
  description: Vera sent an AI text reply.
  data: [draftId, conversationKey, customer, mode, body]
- name: appointment.booked
  description: An appointment was booked/confirmed.
  data: [appointmentBookingId, callId, caller, callbackNumber, reason, startAt, endAt]