Ultimateai Ai Agents Webhooks

generated: '2026-07-21'
method: searched
source: https://developer.zendesk.com/api-reference/ai-agents/introduction/
type: Webhooks
notes: >-
  No published AsyncAPI document was found for Ultimate.ai or its successor product.
  The Zendesk AI Agents platform (formerly Ultimate.ai, Advanced add-on) documents a real
  webhook surface: the platform delivers bot events as POST requests to a CRM-configured
  endpoint. Captured here as a webhook catalog; do not treat as an AsyncAPI spec.
webhooks:
- name: AI Agents Chat Webhook
  docs: https://developer.zendesk.com/api-reference/ai-agents/chat/chat-webhook/
  delivery: POST to a configurable endpoint on your application (example path /converse-webhook)
  response: respond 200 OK; isTeamOnline requires a synchronous JSON boolean isOnline
  common_fields: [botId, data.eventType, data.platformConversationId]
  events:
  - name: sendMessage
    description: Bot sends a message to the visitor (text, buttons, or carousel formats)
  - name: escalate
    description: Bot requests escalation to a human agent
  - name: isTeamOnline
    description: Bot checks if a team or agent is available
- name: AI Agents Ticket Webhook
  docs: https://developer.zendesk.com/api-reference/ai-agents/ticket/ticket-webhook/
- name: AI Agents Widget Escalation Webhook
  docs: https://developer.zendesk.com/api-reference/ai-agents/widget-escalation/widget-escalation-webhook/