Sendsonar Com Webhooks

generated: '2026-10-25'
method: searched
generator: extract-docs-artifacts.py (local)
source: https://docs.sendsonar.com/docs/webhooks.md
sources:
- https://docs.sendsonar.com/docs/webhooks.md
- https://docs.sendsonar.com/reference/custom-webhooks.md
- https://docs.sendsonar.com/reference/get-webhook.md
- https://docs.sendsonar.com/reference/create-webhook.md
description: Sonar outbound webhooks
events:
- event: new_assigned_message
  description: Triggers webhook when a message comes from an assigned customer.
- event: new_unassigned_message
  description: Triggers webhook when a message comes from an unassigned customer.
- event: outbound_message
  description: Triggers webhook when a user sends a message to a customer.
- event: customer_subscribed
  description: Triggers webhook when a customer gets subscribed.
- event: customer_unsubscribed
  description: Triggers webhook when a customer gets unsubscribed.
- event: user_assignment
  description: Triggers webhook when a customer is assigned to a user.
- event: customer_created
  description: Triggers webhook when a new customer record is created.
- event: tag_added_to_message
  description: Triggers webhook when a user adds a tag to a message.
- event: tag_removed_from_message
  description: Triggers webhook when a user removes a tag from a message.
- event: customer_double_opted_in
  description: Triggers webhook when a customer sends a message that matches the opt‑in keyword configured in the Double Opt‑In settings.
- event: customer_state_changed
  description: 'Triggers webhook on several events which change the state of the customer record: close, unassign, assign, create, unsubscribe,
    subscribe, and snooze.'
delivery:
  retries: maximum of 4 times
  content_type: application/json
note: Retries are scheduled at 10 secs, 30 secs, 3 mins, and 30 mins. A unique identifier (uuid) is included for each webhook.
docs: https://docs.sendsonar.com/docs/webhooks.md