Paymentsense Connect Events

generated: '2026-07-24'
method: searched
source: >-
  https://docs.connect.paymentsense.cloud/websockets/getting-started;
  https://docs.connect.paymentsense.cloud/websockets/api;
  https://docs.connect.paymentsense.cloud/rest/changelog
spec_type: Webhooks
note: >-
  Paymentsense publishes NO downloadable AsyncAPI document for the Connect WebSockets
  interface (only reference docs). This file captures the real event/notification surface
  as a Webhooks catalog — not a fabricated AsyncAPI. The WebSockets API is an event-driven
  JSON-RPC2 alternative to polling the REST API. The same notification states are also
  surfaced when polling REST transactions/reports.
transport:
  protocol: WebSocket (JSON-RPC2)
  url_pattern: >-
    wss://<account-name>.connect.paymentsense.cloud/<integration-type>?token=<api-key>&api-version=<connect-version>&software-house-id=<software-house-id>&installer-id=<installer-id>
  integration_types: [pac, pat]
  keepalive: Connect periodically pings the EPoS over the connection to confirm liveness.
  auth: API key supplied in the connection URI (per customer site).
events:
  - name: ATTEMPTING_CANCEL
    context: pac transaction
    meaning: A cancellation request is being attempted on an in-flight transaction.
  - name: CANCELLING
    context: pac transaction
    meaning: The transaction is in the process of being cancelled.
  - name: UNABLE_TO_CANCEL
    context: pac transaction
    meaning: The transaction could not be cancelled (already progressed too far).
  - name: REPLACE_PAPER
    context: pac terminal
    meaning: The terminal is out of receipt paper and needs a refill.
  - name: ENTER_CASHBACK
    context: pac transaction
    meaning: Cardholder is being prompted to enter a cashback amount.
  - name: REPORT_FINISHED
    context: report
    meaning: A requested report has finished generating; stop polling.
notes:
  - PAT connections may issue a final-pos-receipt-request.
  - Notification states also appear on REST transaction/report responses when polling.