Openphone Webhooks

generated: '2026-07-20'
method: searched
source: >-
  https://www.quo.com/docs/mdx/api-reference/webhooks/ +
  https://www.quo.com/docs/mdx/beta/webhooks-overview + changelog
spec_type: Webhooks
note: >-
  OpenPhone/Quo does not publish an AsyncAPI document. It exposes webhook
  subscriptions managed through the REST API. A legacy per-type webhook system
  and a newer unified beta webhook API (POST /webhooks, up to 50 webhooks per
  workspace) coexist. Events are delivered as JSON POSTs to a subscriber URL.
management_operations:
- listWebhooks_v1
- getWebhookById_v1
- deleteWebhookById_v1
- createMessageWebhook_v1
- createCallWebhook_v1
- createCallSummaryWebhook_v1
- createCallTranscriptWebhook_v1
delivery:
  transport: https-post
  content_type: application/json
event_types:
- name: message.received
  when: An inbound message was received.
- name: message.delivered
  when: An outbound message was delivered.
- name: message.failed
  when: An outbound message failed to send.
- name: message.undelivered
  when: An outbound message was not delivered.
- name: call.completed
  when: A call ended; includes final status and duration.
- name: call.ringing
  when: A call started ringing (incoming or outgoing).
- name: call.answered
  when: A call connected (also fires when an outgoing call reaches voicemail).
- name: call.forwarded
  when: An incoming call was forwarded; includes forwardedFrom and forwardedTo.
- name: call.missed
  when: An incoming call ended without being answered.
- name: call.voicemail.completed
  when: A voicemail finished processing.
- name: call.recording.completed
  when: A call recording finished processing.
- name: call.summary.completed
  when: An AI call summary finished (business/scale plans).
- name: call.transcript.completed
  when: An AI call transcript finished (business/scale plans).
- name: call.menu.selected
  when: A caller selected a phone-menu (IVR) option.
- name: contact.updated
  when: A contact was created or updated.
- name: contact.deleted
  when: A contact was deleted.
docs:
  legacy: https://www.quo.com/docs/mdx/api-reference/webhooks/lists-all-webhooks
  beta_overview: https://www.quo.com/docs/mdx/beta/webhooks-overview
  event_payloads: https://www.quo.com/docs/mdx/beta/webhooks-event-payloads