Gainsight Cc Webhooks

generated: '2026-09-17'
method: searched
source: >-
  https://developer-portal.gainsight.com/docs/api/operations/community/subscribeWebhook.md
  and llms/gainsight-cc-llms.txt
provider: Gainsight
providerId: gainsight
type: webhooks
asyncapi_published: false
asyncapi_note: >-
  Gainsight publishes no AsyncAPI document on any host probed
  (/asyncapi.yaml, /asyncapi.json and an event-catalog page were all absent).
  The event surface below is a webhook subscription API documented in the
  Gainsight CC REST reference, captured as a webhook catalog rather than
  fabricated into an AsyncAPI.

description: >-
  Gainsight Customer Communities exposes webhook subscription management as four
  REST operations on the community API. A consumer registers its own URL against
  a named event; Gainsight then POSTs to it. The event names themselves are
  configured in the Control environment and are not enumerated in the public
  reference, so this catalog records the subscription mechanics that are
  published and stops there.

surface:
  product: Gainsight CC (Customer Communities)
  base_url: https://api2-eu-west-1.insided.com
  base_url_regions:
    - https://api2-eu-west-1.insided.com
    - https://api2-us-west-2.insided.com
  auth: OAuth 2.0 client credentials (see scopes/gainsight-scopes.yml)
  docs: https://developer-portal.gainsight.com/docs/api.md

operations:
  - operationId: subscribeWebhook
    summary: Subscribe a URL to a webhook event
    docs: https://developer-portal.gainsight.com/docs/api/operations/community/subscribeWebhook.md
  - operationId: unsubscribeUrlFromWebhook
    summary: Unsubscribe a URL from a webhook event
    docs: https://developer-portal.gainsight.com/docs/api/operations/community/unsubscribeUrlFromWebhook.md
  - operationId: unsubscribeAllUrlsFromWebhook
    summary: Unsubscribe all URLs from a webhook event
    docs: https://developer-portal.gainsight.com/docs/api/operations/community/unsubscribeAllUrlsFromWebhook.md
  - operationId: listEventWebhookSubscriptions
    summary: List webhook subscriptions for a given event
    docs: https://developer-portal.gainsight.com/docs/api/operations/community/listEventWebhookSubscriptions.md

events:
  enumerated: false
  note: >-
    The four operations take an event identifier, but the public reference does
    not publish the list of valid event names — they are listed in the customer's
    own Control environment. Not guessed here.

delivery:
  signing: undocumented
  retry_policy: undocumented
  note: >-
    No payload signature scheme, replay window or retry schedule is published.
    A consumer cannot verify a Gainsight CC webhook came from Gainsight using
    anything in the public documentation.

other_event_surfaces:
  - product: Gainsight PX
    kind: event ingestion (inbound), not delivery
    note: >-
      PX exposes event READ and WRITE endpoints — custom events, page-view,
      session, identify, form-submit, feature-match, segment-match, email and
      engagement-view events — in openapi/gainsight-px-rest-api-openapi.yml.
      These are polled or pushed by the caller; PX publishes no outbound webhook
      or streaming subscription in its contract.
    spec: ../openapi/gainsight-px-rest-api-openapi.yml
  - product: Gainsight CS
    kind: outbound rules-engine actions
    note: >-
      Gainsight CS can call out from the Rules Engine and Journey Orchestrator,
      but no developer-facing webhook subscription API or event catalog is
      published for it.