Erzycall Com Webhooks

generated: '2026-11-07'
method: searched
generator: extract-docs-artifacts.py (local)
source: https://app.erzycall.com/docs/webhooks
sources:
- https://app.erzycall.com/docs/webhooks
- https://app.erzycall.com/docs/api-reference/webhook-endpoints
description: ErzyCall sends POST requests with a JSON body to registered webhook URLs. Each delivery is signed with HMAC‑SHA256 using the endpoint's
  secret and the signature is provided in the X-Webhook-Signature header. If the endpoint returns a non‑2xx status or times out, ErzyCall retries
  up to 3 times with exponential backoff (≈10 s, 60 s, 300 s) and disables the endpoint after 10 consecutive failures.
events:
- event: call.started
  description: An outbound call was initiated
- event: call.ended
  description: 'A call completed (status: "ended")'
- event: call.failed
  description: 'A call ended on a provider or pipeline error (status: "error")'
- event: call.scheduled
  description: A call was scheduled for later
- event: call.cancelled
  description: A scheduled call was cancelled
- event: contact.created
  description: A new contact was created
- event: contact.updated
  description: A contact was modified
- event: contact.deleted
  description: A contact was deleted
delivery:
  signature: HMAC-SHA256
  retries: up to 3 times with exponential backoff (≈10s, 60s, 300s)
  content_type: application/json
note: Every call fires exactly one of call.ended or call.failed when it finishes, never both.
docs: https://app.erzycall.com/docs/webhooks