Conviva Alerts Webhooks

generated: '2026-08-01'
method: searched
source: https://docs.conviva.ai/vsi-pages/basics/settings/setting-webhook-notifications-1474897/
sources:
- https://docs.conviva.ai/vsi-pages/basics/settings/setting-webhook-notifications-1474897/
- https://docs.conviva.ai/eco/setting-webhook-notifications-1474897/
spec_type: none
asyncapi: false
asyncapi_note: >-
  Conviva publishes NO AsyncAPI document. It does operate a real outbound event surface — alert
  webhooks — so the surface is captured here as a Webhooks catalog rather than fabricating a
  spec. Probes for /asyncapi.yaml, /asyncapi.json and an event catalog on docs.conviva.ai,
  api.conviva.com and the Conviva GitHub org all missed.

webhooks:
  supported: true
  direction: outbound (Conviva -> customer endpoint)
  transport: HTTPS POST
  content_type: application/json
  configured_by: Pulse admins only (Settings -> Notification Channels -> Webhooks)
  destination_requirement: The destination URL must accept HTTP POST and return an HTTP 2xx status.
  products: [VSI (video), DPI/ECO]

  authentication:
    modes:
    - basic (username / password)
    - token
    - custom header
    optional: true
    storage: Credentials are encrypted at rest in Conviva's system.
    signature: null
    signature_note: No HMAC payload signature or shared-secret signing scheme is documented — receivers
      cannot cryptographically verify origin, only authenticate outbound with credentials Conviva
      presents.

  delivery:
    retries: 5 attempts
    schedule:
    - attempt: 1
      delay: immediate
    - attempt: 2
      delay: 10s after failure
    - attempt: 3
      delay: 15s after failure
    - attempt: 4
      delay: 90s after failure
    - attempt: 5
      delay: 180s after failure
    stop_condition: Retries continue until an HTTP 2xx response is received or the final attempt is
      exhausted.
    latency: '"There may be a potential delay of up to 6 to 10 minutes between issue occurrence and
      webhook notifications."'
    ordering: not documented
    deduplication: not documented

  events:
  - name: AI Alert
    description: Automatically detected anomaly in streaming/app performance, raised by Conviva's AI
      alerting.
    envelope_field: alert_source
    envelope_value: AI Alert
    payload_fields:
    - name: source
      value: Conviva
      note: fixed value
    - name: version
      format: Major.Minor.Revision
      current: 1.0.0
    - name: alert_source
    - name: event_id
      note: unique alert identifier
    - name: account_name
    - name: metric_name
      example: Rebuffering Ratio
    - name: root_cause
    - name: cumulative_impacted_unique_devices
    - name: alert_time
    - name: severity
      values: [info, warning, critical]
    - name: diagnostic_report_url
    - name: custom_fields
      note: user-defined key-value pairs
  - name: Manual Alert
    description: Administrator-configured metric threshold violation.
    payload_fields:
    - name: alert_id
    - name: event_id
    - name: alert_name
    - name: priority
      values: [P1, P2, P3]
    - name: filter_name
    - name: filter_id
    - name: metric_name
    - name: condition
      example: 9.4 < 3345.0
    - name: sample_size
    - name: custom_fields

  destinations:
  - name: Generic webhook URL
    note: Any REST endpoint accepting HTTP POST.
  - name: Slack
    note: Via the Slack Webhook Builder / workflow.
    docs: https://docs.conviva.ai/vsi-pages/basics/settings/slack-integration/
  - name: Google Chat
    docs: https://docs.conviva.ai/vsi-pages/ea-features/google-chat-notification/
  - name: PagerDuty
    docs: https://docs.conviva.ai/vsi-pages/basics/settings/pagerduty-integration-guide-1475270/
  - name: Ticketing systems
    note: JIRA cited as an example destination.
  - name: Datadog
    docs: https://docs.conviva.ai/vsi-pages/basics/settings/datadog-integration-guide/
  - name: BigPanda
    docs: https://docs.conviva.ai/vsi-pages/basics/settings/bigpanda-integration-guide/

  testing:
    note: The webhook configuration UI requires a test validation before the channel can be activated.

  other_notification_channels:
  - Email subscriptions (AI Alert email, executive SPI email, daily emails)
  - Salesforce Service Cloud application

streaming_data_feeds:
  name: Conviva Connect
  description: >-
    Batch/streaming session-summary data feeds — an event surface, but delivered as files/tables to
    a customer sink rather than as a subscribable message broker, so it is not AsyncAPI-shaped.
  docs: https://docs.conviva.ai/api/ssd/conviva-connect/eco-connect/
  feeds:
  - session-feed
  - event-feed
  - flow-feed
  - ad-feed
  - dpi-event-feed
  - dpi-flow-feed
  summaries:
  - content-summary
  - content-summary-parquet
  - ad-summary
  - eco-summary
  - viewer-summary
  - identity-summary
  sinks: [AWS S3, Google Cloud Storage, Snowflake, BigQuery, SFTP]

gaps:
- No AsyncAPI document for the alert webhook surface.
- No HMAC/JWS payload signing — receivers cannot verify webhook authenticity.
- No JSON Schema published for either alert payload.
- No documented event catalog endpoint or replay/backfill API for missed deliveries.

x-evidence:
  fetched: '2026-08-01'
  http_status: 200