Conduent Knowledge Connection Webhooks

specification: API Commons Webhooks
specificationVersion: '0.1'
generated: '2026-09-19'
method: searched
source: https://help.knowledgeconnection.conduent.info/help/admin/integrations/webhooks
provider: Conduent
providerId: conduent
name: Conduent Knowledge Connection — Webhook Catalog
description: >-
  Conduent Knowledge Connection (marketed to learners as "Learner Community") is the one Conduent
  product with a publicly readable event surface. Its help site is an anonymous, unauthenticated host
  whose pages carry "Powered by Knowledge Connection(TM) - Copyright (C) Conduent, Inc. -
  www.conduent.com", which is how ownership was established. The events below are transcribed from
  the product's own dated release history; the help site publishes no AsyncAPI document, no payload
  schema and no signing/retry documentation, so nothing beyond event names, their trigger semantics
  and the release that shipped each one is recorded here. NO AsyncAPI is emitted for this provider:
  authoring one would fabricate channels, payloads and bindings the provider has never published.
ownership:
  note: >-
    help.knowledgeconnection.conduent.info is served from conduent.info, a Conduent-controlled
    domain, and every page footer names Conduent, Inc. as copyright holder with www.conduent.com as
    the company site. Knowledge Connection is also described as a Conduent product in the
    first-party brochure at downloads.conduent.com (HTTP 200).
  evidence:
    - url: https://help.knowledgeconnection.conduent.info/help/admin/integrations/webhooks
      status: 200
    - url: https://downloads.conduent.com/content/usa/en/brochure/knowledge-connection.pdf
      status: 200
asyncapi_published: false
delivery:
  style: HTTP callback to a subscriber-supplied URL, configured per portal in the Admin Dashboard
  configured_in: Admin Dashboard > Social > Webhooks
  third_party_management: >-
    Webhooks created through the Zapier integration appear in a separate "Managed By Third Party"
    table and cannot be edited from within Learner Community.
  signing: not documented publicly
  retries: not documented publicly
  payload_schema: not documented publicly
events:
  - name: Enrollment Failed
    shipped: Sprint 76 (2015-07-27)
  - name: Enrollment Completed
    shipped: Sprint 76 (2015-07-27)
  - name: Enrollment Incomplete/Not Started and Idle for X Days
    shipped: Sprint 76 (2015-07-27)
    note: >-
      Later extended (as the "Account Idle Webhook") with an explicit Idle Time option, and again to
      cover learners who have never logged in.
  - name: Learning Activity Failed
    shipped: Sprint 76 (2015-07-27)
  - name: Learning Activity Completed
    shipped: Sprint 76 (2015-07-27)
  - name: Learning Activity Incomplete/Not Started and Idle for X Days
    shipped: Sprint 76 (2015-07-27)
  - name: Learner Updated
    shipped: Sprint 84 (2016-11-02)
    trigger: Fires whenever a learner record is updated within Learner Community.
  - name: Assessment Submitted
    trigger: Fires when an assessment attempt is submitted.
    note: Release date not stated on the page; recorded without one rather than guessed.
related_interfaces:
  - name: Partner Request Launch URL API
    type: REST (undocumented publicly)
    shipped: Sprint 141 (2022-06-12)
    description: >-
      A client's partner may be granted permission to call a "Request Launch URL" API to obtain a
      launch URL for a specific Subscription and Product, then redirect their user to it. Completion
      is reported back to both the client's and the partner's systems in near-real-time. Permission
      is granted per contract; no public reference, base URL or specification is published.
  - name: TinCan / xAPI Learning Record Store endpoint
    type: xAPI (consumed, not served)
    description: >-
      Administrators configure an LRS Endpoint so a TinCan (xAPI) learning activity communicates
      directly with the customer's own Learning Record Store. Knowledge Connection is the xAPI
      client here, not the provider of the endpoint.
  - name: LTI Tool Provider integration
    type: IMS LTI (v1 and v2)
    description: >-
      Learning activities and lesson resources can embed LTI resources; administrators manage LTI
      Tool Providers from the admin dashboard. LTI 1.x/2.0 is a domain standard for the education
      market; see conformance/conduent-conformance.yml.
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com