Chat Thing · AsyncAPI Specification

Chatthing Ai Webhooks

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AsyncAPI Specification

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generated: '2026-11-04'
method: searched
generator: extract-docs-artifacts.py (local)
source: https://chatthing.ai/docs/developers/webhooks.md
sources:
- https://chatthing.ai/docs/developers/webhooks.md
- https://chatthing.ai/docs/developers/webhooks
- https://chatthing.ai/docs/power-ups/send-email.md
description: Chat Thing webhooks allow bots to send events such as conversation lifecycle changes and data‑source sync results, and also accept
  incoming sync‑trigger calls.
events:
- event: sync.trigger
  description: Your system calls the webhook's URL to start a sync on one data source.
- event: sync.success
  description: A data source finishes syncing.
- event: sync.failure
  description: A data source fails to sync.
- event: conversation.started
  description: A new conversation starts with the bot.
- event: conversation.escalated
  description: A user asks to speak to a person through the Talk to a human power‑up.
- event: conversation.claimed
  description: A team member takes over a conversation.
- event: conversation.released
  description: A team member hands a conversation back to the bot.
delivery:
  auth: Outgoing webhooks include a Hook secret that is used to sign each request; Incoming webhooks embed the secret in the URL (no separate
    header).
  signature: Requests are signed with the Hook secret (see Verify requests).
note: 'Test webhook requests include the header `X-ChatThing-Test: true` but this is not part of normal delivery security.'
docs: https://chatthing.ai/docs/developers/webhooks.md

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