Call2Me App Webhooks

generated: '2026-11-03'
method: searched
generator: extract-docs-artifacts.py (local)
source: https://call2me.app/guides/webhooks/
sources:
- https://call2me.app/guides/webhooks/
- https://call2me.app/docs/notifications/
- https://call2me.app/docs/webhooks/
- https://call2me.app/blog/webhook-signature-verification/
description: Call2Me provides two webhook delivery paths – per‑agent call events and tenant‑level account events.
events:
- event: call_started
  description: Agent joined the call; use to mark the call live in your CRM.
- event: call_ended
  description: Call finished for any reason; log duration and usage, then fetch the call via GET /v1/calls.
- event: call_analyzed
  description: Post‑call analysis is ready; store the summary and extracted fields.
- event: call_transferred
  description: Agent handed the caller to a human number; update queue state.
- event: agent_transferred
  description: Call moved to another AI agent; correlate the two call records.
- event: external_transfer
  description: Call pushed to an external SIP destination.
- event: transfer_failed
  description: A transfer was attempted and the target did not pick up.
- event: transfer_call_ended
  description: The transferred leg ended.
- event: function_called
  description: The agent invoked one of your custom functions; log tool usage.
- event: post_call_action
  description: A post‑call action webhook with a flat payload, unsigned and one‑attempt.
- event: voice_session.ended
  description: A headless/AI voice session finished; delivered via the tenant‑level signed webhook.
- event: wallet.low_balance
  description: Your balance dropped below the threshold (default $5); delivered at most once per day.
delivery:
  signature: 'X-Call2Me-Signature: sha256=<hex HMAC‑SHA256 of the raw body>'
  retries: 'Agent webhooks: none (one POST, 10 s timeout, no retry). Account‑level webhooks: three attempts with 1 s, 2 s and 4 s pauses.'
docs: https://call2me.app/guides/webhooks/