Zendesk Escalation to Jira with Slack Follow-up Reminder

arazzo: 1.0.1
info:
  title: Zendesk Escalation to Jira with Slack Follow-up Reminder
  summary: Open a Zendesk ticket, create a Jira issue, then set a Slack reminder.
  description: >-
    A cross-provider ITSM workflow that captures an escalated Zendesk ticket,
    opens a Jira issue for engineering, and sets a Slack reminder so an owner
    follows up on the issue within the SLA window. Demonstrates orchestrating a
    support desk, an issue tracker, and a team messaging provider's reminder
    capability in a single Arazzo workflow.
  version: 1.0.0
sourceDescriptions:
  - name: zendeskTickets
    url: https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/zendesk-tickets-api-openapi.yml
    type: openapi
  - name: jiraApi
    url: https://raw.githubusercontent.com/api-evangelist/jira/refs/heads/main/openapi/jira-issues-api-openapi.yml
    type: openapi
  - name: slackReminders
    url: https://raw.githubusercontent.com/api-evangelist/slack/refs/heads/main/openapi/slack-add-api-openapi.yml
    type: openapi
workflows:
  - workflowId: escalation-jira-reminder
    summary: Create a ticket, open a Jira issue, then set a Slack reminder.
    description: >-
      Creates a Zendesk ticket, opens a Jira issue referencing it, and sets a
      Slack reminder to follow up before the SLA deadline.
    inputs:
      type: object
      properties:
        subject:
          type: string
        description:
          type: string
        requesterEmail:
          type: string
        jiraProjectKey:
          type: string
        reminderTime:
          type: string
    steps:
      - stepId: create-ticket
        description: Create an escalated Zendesk ticket.
        operationId: $sourceDescriptions.zendeskTickets.CreateTicket
        requestBody:
          contentType: application/json
          payload:
            ticket:
              subject: $inputs.subject
              priority: urgent
              comment:
                body: $inputs.description
              requester:
                email: $inputs.requesterEmail
        successCriteria:
          - condition: $statusCode == 201
        outputs:
          ticketId: $response.body#/ticket/id
          ticketSubject: $response.body#/ticket/subject
      - stepId: create-issue
        description: Open a Jira issue for the escalated ticket.
        operationId: $sourceDescriptions.jiraApi.createIssue
        requestBody:
          contentType: application/json
          payload:
            fields:
              project:
                key: $inputs.jiraProjectKey
              summary: $steps.create-ticket.outputs.ticketSubject
              description: $inputs.description
              issuetype:
                name: Bug
        successCriteria:
          - condition: $statusCode == 201
        outputs:
          issueKey: $response.body#/key
      - stepId: set-reminder
        description: Set a Slack reminder to follow up on the issue.
        operationId: $sourceDescriptions.slackReminders.postRemindersAdd
        requestBody:
          contentType: application/x-www-form-urlencoded
          payload:
            text: Follow up on the escalated support ticket and linked Jira issue.
            time: $inputs.reminderTime
        successCriteria:
          - condition: $statusCode == 200
        outputs:
          reminderId: $response.body#/reminder/id
    outputs:
      ticketId: $steps.create-ticket.outputs.ticketId
      issueKey: $steps.create-issue.outputs.issueKey
      reminderId: $steps.set-reminder.outputs.reminderId