Zoho Ticket Time Entry API

openapi: 3.2.0
info:
  title: Helpcenter Ticket Time Entry API
  version: 1.0.0
tags:
- name: TicketTimeEntry
paths:
  /api/v1/tickets/{ticketId}/timeEntry/{timeEntryId}:
    get:
      tags:
      - TicketTimeEntry
      summary: Get Ticket Time Entry
      description: This API fetches a time entry recorded for a ticket.
      operationId: getTicketTimeEntry
      parameters:
      - name: include
        in: query
        description: Secondary information related to the time entry. Value supported is @owner@.
        required: false
        style: form
        explode: true
        schema:
          type: string
          description: Secondary information related to the time entry. Value supported is @owner@.
          enum:
          - owner
      - $ref: '#/components/parameters/timeEntryId'
      - $ref: '#/components/parameters/ticketId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/ticketTimeEntryResponse'
      security:
      - iam-oauth2-schema:
        - Desk.tickets.READ
      x-audience:
      - external-public
    delete:
      tags:
      - TicketTimeEntry
      summary: Delete Ticket Time Entry
      description: This API deletes a time entry recorded for a ticket
      operationId: deleteTicketTimeEntry
      parameters:
      - $ref: '#/components/parameters/timeEntryId'
      - $ref: '#/components/parameters/ticketId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '200':
          $ref: ./Common.json#/components/responses/emptyResponse
      security:
      - iam-oauth2-schema:
        - Desk.tickets.UPDATE
      x-audience:
      - external-public
  /api/v1/tickets/{caseId}/timeEntry:
    get:
      tags:
      - TicketTimeEntry
      summary: List Ticket Time Entries
      description: This API lists the time entries associated with a ticket.
      operationId: getTicketTimeEntries
      parameters:
      - name: include
        in: query
        description: Secondary information related to the time entry. Value supported is @owner@.
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Secondary information related to the time entry. Value supported is @owner@.
          enum:
          - owner
      - $ref: '#/components/parameters/module'
      - name: createdTimeRange
        in: query
        description: Key that filters time entries created in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, createdTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z.
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Key that filters time entries created in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, createdTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z.
          maxLength: 100
          minLength: 0
          pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z)),(((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))|null
      - name: limit
        in: query
        description: Number of time entries to fetch
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int32
          description: Number of time entries to fetch
          pattern: ([0-9]+)
      - $ref: '#/components/parameters/billStatus'
      - name: orderBy
        in: query
        description: Key that sorts the time entries in ascending or descending order, based on the @executedTime@ attribute. Values allowed are @ASC@ (default) and @DESC@.
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Key that sorts the time entries in ascending or descending order, based on the @executedTime@ attribute. Values allowed are @ASC@ (default) and @DESC@.
          enum:
          - ASC
          - DESC
      - name: from
        in: query
        description: Index number, starting from which the time entries must be fetched
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int32
          description: Index number, starting from which the time entries must be fetched
          pattern: ([0-9]+)
      - name: modifiedTimeRange
        in: query
        description: Key that filters time entries whose details were modified in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, modifiedTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z.
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Key that filters time entries whose details were modified in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, modifiedTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z.
          maxLength: 100
          minLength: 0
          pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z)),(((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))|null
      - name: caseId
        in: path
        required: true
        style: simple
        explode: false
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '200':
          $ref: '#/components/responses/listTicketTimeEntries'
      security:
      - iam-oauth2-schema:
        - Desk.tickets.READ
      x-audience:
      - external-public
  /api/v1/tickets/{ticketId}/timeEntry/{teId}:
    put:
      tags:
      - TicketTimeEntry
      summary: Update Ticket Time Entry
      description: This API updates an existing ticket time entry
      operationId: updateTicketTimeEntry
      parameters:
      - name: teId
        in: path
        required: true
        style: simple
        explode: false
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
      - $ref: '#/components/parameters/ticketId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/timeEntryJson'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '200':
          $ref: '#/components/responses/ticketTimeEntryResponse'
      security:
      - iam-oauth2-schema:
        - Desk.tickets.UPDATE
      x-audience:
      - external-public
  /api/v1/tickets/{ticketId}/timeEntrySummation:
    get:
      tags:
      - TicketTimeEntry
      summary: Get summation of Ticket Time Entries
      description: This API fetches the sum of time entries associated with a ticket.
      operationId: getSummationOfTimeEntryForTicket
      parameters:
      - $ref: '#/components/parameters/module'
      - $ref: '#/components/parameters/billStatus'
      - $ref: '#/components/parameters/ticketId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/getSummationOfTimeEntryForTicketResponse'
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.tickets.READ
      x-audience:
      - external-public
  /api/v1/tickets/{ticketId}/timeEntry:
    post:
      tags:
      - TicketTimeEntry
      summary: Add Ticket Time Entry
      description: This API adds a time entry in your help desk
      operationId: createTicketTimeEntry
      parameters:
      - $ref: '#/components/parameters/ticketId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/addTicketTimeEntry_timeEntryJson'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '200':
          $ref: '#/components/responses/ticketTimeEntryResponse'
      security:
      - iam-oauth2-schema:
        - Desk.tickets.UPDATE
      x-audience:
      - external-public
  /api/v1/tickets/{ticketId}/timeEntryByBillingType:
    get:
      tags:
      - TicketTimeEntry
      summary: Get Ticket Time Entries by Billing Type
      description: This API fetches time entries for a ticket created after recently modified time of the given billing type from your help desk
      operationId: getTicketTimeEntriesByBillingType
      parameters:
      - name: include
        in: query
        description: 'Allowed value is : @owner@ '
        required: true
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: 'Allowed value is : @owner@ '
          enum:
          - owner
      - name: billingType
        in: query
        description: Allowed values are @FIXED_COST_FOR_TICKETS@ @FIXED_COST_FOR_AGENTS@ @SPECIFIC_COST_PER_AGENT@ @SPECIFIC_COST_PER_PROFILE@
        required: true
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Allowed values are @FIXED_COST_FOR_TICKETS@ @FIXED_COST_FOR_AGENTS@ @SPECIFIC_COST_PER_AGENT@ @SPECIFIC_COST_PER_PROFILE@
          enum:
          - FIXED_COST_FOR_TICKETS
          - FIXED_COST_FOR_AGENTS
          - SPECIFIC_COST_PER_PROFILE
          - SPECIFIC_COST_PER_AGENT
          maxLength: 100
          minLength: 0
      - $ref: '#/components/parameters/ticketId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '200':
          $ref: '#/components/responses/listTicketTimeEntries'
      security:
      - iam-oauth2-schema:
        - Desk.tickets.READ
      x-audience:
      - external-public
components:
  responses:
    ticketTimeEntryResponse:
      description: ticketTimeEntryResponse template definitions
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ticketTimeEntryResponse'
          examples:
            Valid responses Definitions:
              value:
                secondsSpent: '21'
                parent:
                  ticketNumber: '1004'
                  subject: Ticket subject
                  id: '4000000031007'
                  type: TICKETS
                cf:
                  cf_timeentryname: time2
                executedTime: 1466627400000
                fixedCost: null
                departmentId: '4000000008694'
                minutesSpent: '23'
                creatorId: '4000000008692'
                agentCostPerHour: '3.0'
                description: Time Entry description
                hoursSpent: '3'
                ownerId: '4000000008692'
                isBillable: true
                mode: MANUAL
                isTrashed: 'false'
                billingType: FIXED_COST_FOR_TICKETS
                createdTime: 1466488320828
                invoiceId: '4000000008688123'
                id: '4000000045001'
                requestChargeType: Customer Service
                additionalCost: '10.0'
                totalCost: '20.17'
    getSummationOfTimeEntryForTicketResponse:
      description: getSummationOfTimeEntryForTicketResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              totalMins:
                type:
                - string
                - 'null'
                - integer
                format: int32
                pattern: ([0-9]+)
              totalHours:
                type:
                - string
                - 'null'
                - integer
                format: int32
                pattern: ([0-9]+)
              totalCosts:
                type:
                - string
                - 'null'
                - integer
                format: int32
                pattern: ([0-9]+)
              totalSeconds:
                type:
                - string
                - 'null'
                - integer
                format: int32
                pattern: ([0-9]+)
            required:
            - totalCosts
            - totalHours
            - totalMins
            - totalSeconds
          examples:
            Valid responses Definitions:
              value:
                totalMins: 5
                totalHours: 12
                totalCosts: 1000
                totalSeconds: 24
    listTicketTimeEntries:
      description: listTicketTimeEntries template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              data:
                $ref: ./TicketTimeEntry.json#/components/schemas/ticketTimeEntryData
            required:
            - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - owner:
                    firstName: Eswer
                    lastName: KM
                    photoURL: https://contacts.zoho.com/file?t=user&ID=4851669
                    name: Eswer KM
                    id: '4000000008688129'
                  secondsSpent: '0'
                  parent:
                    ticketNumber: '1004'
                    subject: Ticket subject
                    id: '4000000031007'
                    type: TICKETS
                  cf: {}
                  executedTime: null
                  fixedCost: null
                  departmentId: '4000000008694'
                  minutesSpent: '0'
                  agentCostPerHour: null
                  description: null
                  hoursSpent: '0'
                  ownerId: '15000000009148'
                  isBillable: true
                  mode: MANUAL
                  isTrashed: 'false'
                  createdBy: '15000000009148'
                  billingType: FIXED_COST_FOR_TICKETS
                  createdTime: 1515609917000
                  invoiceId: '4000000008688123'
                  id: '15000000031007'
                  requestChargeType: Customer Service
                  additionalCost: null
                  totalCost: '0.0'
                - owner:
                    firstName: Eswer
                    lastName: KM
                    photoURL: https://contacts.zoho.com/file?t=user&ID=4851669
                    name: Eswer KM
                    id: '4000000008688129'
                  secondsSpent: '0'
                  parent:
                    ticketNumber: '1004'
                    subject: Ticket subject
                    id: '4000000031007'
                    type: TICKETS
                  cf: {}
                  executedTime: 1513793360000
                  departmentId: '4000000008694'
                  fixedCost: null
                  minutesSpent: '0'
                  agentCostPerHour: null
                  description: Dummy#2
                  hoursSpent: '1'
                  ownerId: '15000000009148'
                  isBillable: true
                  mode: MANUAL
                  isTrashed: 'false'
                  createdBy: '15000000009148'
                  billingType: FIXED_COST_FOR_TICKETS
                  createdTime: 1515597647000
                  invoiceId: '4000000008688123'
                  id: '15000000029314'
                  requestChargeType: Upgrade Request
                  additionalCost: null
                  totalCost: '0.0'
  requestBodies:
    timeEntryJson:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              secondsSpent:
                type:
                - string
                - 'null'
                - integer
                format: int32
                description: Number of seconds in the time entry.
                pattern: ([0-9]+)
              cf:
                type:
                - 'null'
                - object
                additionalProperties: false
                patternProperties:
                  ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+:
                    type:
                    - string
                    - 'null'
                    maxLength: 100
                    minLength: 0
                    pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
              executedTime:
                type:
                - string
                - 'null'
                description: Time when work related to the time entry was started.
                maxLength: 100
                minLength: 0
                pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
              customFields:
                type:
                - 'null'
                - object
                additionalProperties: false
                patternProperties:
                  ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+:
                    type:
                    - string
                    - 'null'
                    maxLength: 100
                    minLength: 0
                    pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
              minutesSpent:
                type:
                - string
                - 'null'
                - integer
                format: int32
                description: Number of minutes in the time entry.
                pattern: ([0-9]+)
              agentCostPerHour:
                type:
                - string
                - 'null'
                description: Per hour cost of an agent.
                maxLength: 100
                minLength: 0
                pattern: ([0-9]{1,13}(\.[0-9]*)?)
              description:
                type:
                - string
                - 'null'
                description: Description of the time entry
                maxLength: 100
                minLength: 0
              hoursSpent:
                type:
                - string
                - 'null'
                - integer
                format: int32
                description: Number of hours in the time entry.
                pattern: ([0-9]+)
              ownerId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                description: ID of the user associated with the time entry
                pattern: ([0-9]+)
              isBillable:
                type:
                - boolean
                - 'null'
                description: Billing Preference
              billingType:
                type:
                - string
                - 'null'
                description: Billing type configured in the time tracking. Possible values are @FIXED_COST_FOR_TICKETS@ @FIXED_COST_FOR_AGENTS@ @SPECIFIC_COST_PER_AGENT@ and @SPECIFIC_COST_PER_PROFILE@
                enum:
                - FIXED_COST_FOR_TICKETS
                - FIXED_COST_FOR_AGENTS
                - SPECIFIC_COST_PER_PROFILE
                - SPECIFIC_COST_PER_AGENT
                maxLength: 100
                minLength: 0
              requestChargeType:
                type:
                - string
                - 'null'
                description: Type of request in the ticket. Values supported are Customer Service, Upgrade Request, Product Consultation, and Support and Maintenance.
                enum:
                - Customer Service
                - Upgrade Request
                - Product Consultation
                - Support and Maintenance
                maxLength: 100
                minLength: 0
              additionalCost:
                type:
                - string
                - 'null'
                description: Additional cost incurred
                maxLength: 100
                minLength: 0
                pattern: ([0-9]{1,13}(\.[0-9]*)?)
          examples:
            Valid requestBody Definitions:
              value:
                description: Time Entry description
                requestChargeType: Customer Service
    addTicketTimeEntry_timeEntryJson:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              secondsSpent:
                type:
                - string
                - 'null'
                - integer
                format: int32
                description: Number of seconds in the time entry.
                pattern: ([0-9]+)
              cf:
                type:
                - 'null'
                - object
                additionalProperties: false
                patternProperties:
                  ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+:
                    type:
                    - string
                    - 'null'
                    maxLength: 100
                    minLength: 0
                    pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
              executedTime:
                type:
                - string
                - 'null'
                description: Time when work related to the time entry was started.
                maxLength: 100
                minLength: 0
                pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
              customFields:
                type:
                - 'null'
                - object
                additionalProperties: false
                patternProperties:
                  ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+:
                    type:
                    - string
                    - 'null'
                    maxLength: 100
                    minLength: 0
                    pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
              minutesSpent:
                type:
                - string
                - 'null'
                - integer
                format: int32
                description: Number of minutes in the time entry.
                pattern: ([0-9]+)
              agentCostPerHour:
                type:
                - string
                - 'null'
                description: Per hour cost of an agent.
                maxLength: 100
                minLength: 0
                pattern: ([0-9]{1,13}(\.[0-9]*)?)
              description:
                type:
                - string
                - 'null'
                description: Description of the time entry
                maxLength: 100
                minLength: 0
              hoursSpent:
                type:
                - string
                - 'null'
                - integer
                format: int32
                description: Number of hours in the time entry.
                pattern: ([0-9]+)
              ownerId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                description: ID of the user associated with the time entry
                pattern: ([0-9]+)
              isBillable:
                type:
                - boolean
                - 'null'
                description: Billing Preference
              billingType:
                type:
                - string
                - 'null'
                description: Billing type configured in the time tracking. Possible values are @FIXED_COST_FOR_TICKETS@ @FIXED_COST_FOR_AGENTS@ @SPECIFIC_COST_PER_AGENT@ and @SPECIFIC_COST_PER_PROFILE@
                enum:
                - FIXED_COST_FOR_TICKETS
                - FIXED_COST_FOR_AGENTS
                - SPECIFIC_COST_PER_PROFILE
                - SPECIFIC_COST_PER_AGENT
                maxLength: 100
                minLength: 0
              requestChargeType:
                type:
                - string
                - 'null'
                description: Type of request in the ticket. Values supported are Customer Service, Upgrade Request, Product Consultation, and Support and Maintenance.
                enum:
                - Customer Service
                - Upgrade Request
                - Product Consultation
                - Support and Maintenance
                maxLength: 100
                minLength: 0
              additionalCost:
                type:
                - string
                - 'null'
                description: Additional cost incurred
                maxLength: 100
                minLength: 0
                pattern: ([0-9]{1,13}(\.[0-9]*)?)
            required:
            - executedTime
          examples:
            Valid requestBody Definitions:
              value:
                secondsSpent: '21'
                cf:
                  cf_timeentryname: time2
                executedTime: 1466627400000
                minutesSpent: '23'
                agentCostPerHour: '3.0'
                description: Time Entry description
                hoursSpent: '3'
                invoiceId: '4000000008688123'
                ownerId: '4000000008692'
                requestChargeType: Customer Service
                additionalCost: '10.0'
                totalCost: '20.17'
  parameters:
    timeEntryId:
      name: timeEntryId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    ticketId:
      name: ticketId
      in: path
      description: ID of the ticket
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        description: ID of the ticket
        pattern: ([0-9]+)
    module:
      name: module
      in: query
      description: Module from which the time entries must be fetched. Values allowed are @tickets@ and @tasks@.
      required: false
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        description: Module from which the time entries must be fetched. Values allowed are @tickets@ and @tasks@.
        enum:
        - tickets
        - tasks
        maxLength: 100
        minLength: 0
    billStatus:
      name: billStatus
      in: query
      description: 'Key that filters time entries, based on their billing status: @nonBillable@ , @billable@ or @billed@'
      required: false
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        description: 'Key that filters time entries, based on their billing status: @nonBillable@ , @billable@ or @billed@'
        enum:
        - nonBillable
        - billable
        - billed
        maxLength: 100
        minLength: 0
  schemas:
    owner:
      type: object
      properties:
        firstName:
          type:
          - string
          - 'null'
          maxLength: 50
          minLength: 0
        lastName:
          type:
          - string
          - 'null'
          maxLength: 50
          minLength: 0
        photoURL:
          type:
          - string
          - 'null'
          maxLength: 100
          minLength: 0
          pattern: (^(ht|f)tp(s?)\://[-.\w]*(/?)([a-zA-Z0-9\-\.\?\,\:\'/\\+=&%\$#_@]*)?$)
        id:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
        name:
          type:
          - string
          - 'null'
          maxLength: 100
          minLength: 0
      required:
      - firstName
      - id
      - lastName
      - name
      - photoURL
    ticketTimeEntryResponse:
      type:
      - 'null'
      - object
      additionalProperties: false
      properties:
        parent:
          type:
          - 'null'
          - object
          additionalProperties: false
          maxProperties: 4
          minProperties: 4
          properties:
            ticketNumber:
              type:
              - string
              - 'null'
              - integer
              format: int32
              pattern: ([0-9]+)
            subject:
              type:
              - string
              - 'null'
              maxLength: 100
              minLength: 0
            id:
              type:
              - string
              - 'null'
              - integer
              format: int64
              pattern: ([0-9]+)
            type:
              type:
              - string
              - 'null'
              maxLength: 100
              minLength: 0
          required:
          - id
          - subject
          - ticketNumber
          - type
        executedTime:
          type:
          - string
          - 'null'
          maxLength: 100
          minLength: 0
          pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
        customFields:
          type:
          - 'null'
          - object
          additionalProperties: false
          patternProperties:
            ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+:
              type:
              - string
              - 'null'
              maxLength: 100
              minLength: 0
              pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
        departmentId:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
        agentCostPerHour:
          type:
          - string
          - 'null'
          maxLength: 100
          minLength: 0
          pattern: ([0-9]{1,13}(\.[0-9]*)?)
        description:
          type:
          - string
          - 'null'
          maxLength: 100
          minLength: 0
        ownerId:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
        mode:
          type:
          - string
          - 'null'
          enum:
          - MANUAL
          - AUTO
          maxLength: 100
          minLength: 0
        isTrashed:
          type:
          - boolean
          - 'null'
        requestId:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
        createdTime:
          type:
          - string
          - 'null'
          maxLength: 100
          minLength: 0
          pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
        id:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
        requestChargeType:
          type:
          - string
          - 'null'
          enum:
          - Customer Service
          - Upgrade Request
          - Product Consultation
          - Support and Maintenance
          maxLength: 100
          minLength: 0
        layoutDetails:
          type:
          - 'null'
          - object
       

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# Full source: https://raw.githubusercontent.com/api-evangelist/zoho/refs/heads/main/openapi/zoho-tickettimeentry-api-openapi.yml