Zoho

Zoho Ticket Tag API

The TicketTag API from Zoho — 9 operation(s) for tickettag.

GitHub OpenAPI

Operations 9

GET /api/v1/tickets/{ticketId}/tags List tags in a ticket #
POST /api/v1/tickets/{ticketId}/dissociateTag Dissociate Ticket Tags #
GET /api/v1/recentTicketTags List recent tags #
POST /api/v1/recentTicketTags/{tagId} Update recent tags #
PATCH /api/v1/tags/{currentTagId}/replace Replace the specified tags #
GET /api/v1/ticketTags List tickets tags #
POST /api/v1/tickets/{ticketId}/associateTag Associate Ticket Tags #
GET /api/v1/tags/search Search tags #
GET /api/v1/tags/{tagId}/tickets List tickets by tag #

Documentation

📖
Documentation
https://www.zoho.com/crm/developer/docs/api/
📖
APIReference
https://www.zoho.com/crm/developer/docs/api/v8/
📖
GettingStarted
https://www.zoho.com/crm/developer/docs/
📖
Documentation
https://desk.zoho.com/DeskAPIDocument
📖
Documentation
https://www.zoho.com/analytics/api/v2/introduction.html
📖
APIReference
https://www.zoho.com/analytics/api/v2/
📖
Documentation
https://www.bigin.com/developer/docs/apis/v2/

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/zoho/refs/heads/main/openapi/zoho-tickettag-api-openapi.yml

Code Examples

💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-Sample-apps-iOS
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-android
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-flutter
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-reactnative
💻
CodeExamples
https://github.com/zoho/Zoho-Desk-ASAP-Mobile-SDK-API-Samples
💻
CodeExamples
https://github.com/zoho/analytics-codestudio

Other Resources

🔗
SDKs
https://packagist.org/packages/zohocrm/php-sdk-8.0
🔗
SDKs
https://pypi.org/project/zohocrmsdk8-0/
🔗
SDKs
https://www.nuget.org/packages/ZOHOCRMSDK-8.0/
🔗
SDKs
https://github.com/zoho/zohocrm-java-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/nodejs-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/typescript-sdk-8.0
🔗
SDKs
https://rubygems.org/gems/ZOHOCRMSDK8_0
🔗
SDKs
https://github.com/zoho/zohocrm-javascript-sdk-8.0
🔗
SDKs
https://github.com/zoho/zohocrm-scala-sdk-8.0
🔗
SDKs
https://cocoapods.org/pods/ZCRMiOS
🔗
DeveloperPortal
https://www.zoho.com/desk/developers/
🔗
SDKs
https://github.com/zoho/ZohoDeskPortalSDK
🔗
SDKs
https://github.com/zoho/react-native-zohodesk-portal-sdk
🔗
SDKs
https://github.com/zoho/zdesk-asap-flutter
🔗
SDKs
https://github.com/zoho/cordova-plugin-zohodesk-portal
🔗
Tools
https://github.com/zoho/analytics-mcp-server
🔗
Integrations
https://github.com/zoho/analytics-dataiku-import-plugin
🔗
Integrations
https://github.com/zoho/analytics-dataiku-export-plugin
🔗
DeveloperPortal
https://www.bigin.com/developer-center.html

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OpenAPI Specification

zoho-tickettag-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Helpcenter Ticket Tag API
  version: 1.0.0
tags:
- name: TicketTag
paths:
  /api/v1/tickets/{ticketId}/tags:
    get:
      tags:
      - TicketTag
      summary: List tags in a ticket
      description: This API lists tags associated with a ticket.
      operationId: getTicketTags
      parameters:
      - $ref: '#/components/parameters/ticketId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/getTagsByTicketResponse'
      security:
      - iam-oauth2-schema:
        - Desk.tickets.READ
      x-audience:
      - external-public
  /api/v1/tickets/{ticketId}/dissociateTag:
    post:
      tags:
      - TicketTag
      summary: Dissociate Ticket Tags
      description: This API removes a single tag or multiple tags from a ticket.
      operationId: dissociateTicketTags
      parameters:
      - $ref: '#/components/parameters/ticketId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/tagArray'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '200':
          $ref: ./Common.json#/components/responses/emptyResponse
      security:
      - iam-oauth2-schema:
        - Desk.tickets.CREATE
      x-audience:
      - external-public
  /api/v1/recentTicketTags:
    get:
      tags:
      - TicketTag
      summary: List recent tags
      description: This API lists the five most recent tags associated with tickets.
      operationId: getRecentTags
      parameters:
      - $ref: '#/components/parameters/departmentId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/getTicketTagResponse'
      security:
      - iam-oauth2-schema:
        - Desk.tickets.READ
      x-audience:
      - external-public
  /api/v1/recentTicketTags/{tagId}:
    post:
      tags:
      - TicketTag
      summary: Update recent tags
      description: This API adds a tag to the list of recently viewed tags. tag_id is a mandatory parameter in the API request.
      operationId: updateRecentTags
      parameters:
      - $ref: '#/components/parameters/tagId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: ./Common.json#/components/responses/emptyResponse
      security:
      - iam-oauth2-schema:
        - Desk.tickets.CREATE
      x-audience:
      - external-public
  /api/v1/tags/{currentTagId}/replace:
    patch:
      tags:
      - TicketTag
      summary: Replace the specified tags
      description: This API replaces a tag to the specified tag. tag_id is a mandatory parameter in the API request.
      operationId: replaceTag
      parameters:
      - name: currentTagId
        in: path
        required: true
        style: simple
        explode: false
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/replaceTag'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.tickets.UPDATE
      x-audience:
      - external-public
  /api/v1/ticketTags:
    get:
      tags:
      - TicketTag
      summary: List tickets tags
      description: This API lists the ticket tags added in your help desk portal.�
      operationId: getTicketsTags
      parameters:
      - $ref: '#/components/parameters/departmentId'
      - $ref: '#/components/parameters/limit'
      - $ref: '#/components/parameters/from'
      - name: sortBy
        in: query
        description: 'Key that sorts tags by a specific attribute: createdTime or count. The default sorting order is descending.'
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: 'Key that sorts tags by a specific attribute: createdTime or count. The default sorting order is descending.'
          enum:
          - createdTime
          - count
          maxLength: 100
          minLength: 0
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/getTicketTagResponse'
      security:
      - iam-oauth2-schema:
        - Desk.tickets.READ
      x-audience:
      - external-public
  /api/v1/tickets/{ticketId}/associateTag:
    post:
      tags:
      - TicketTag
      summary: Associate Ticket Tags
      description: This API adds a single tag or multiple tags to a ticket.
      operationId: associateTicketTags
      parameters:
      - $ref: '#/components/parameters/ticketId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/associateTags_tagArray'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '200':
          $ref: '#/components/responses/commonTagResponse'
      security:
      - iam-oauth2-schema:
        - Desk.tickets.CREATE
      x-audience:
      - external-public
  /api/v1/tags/search:
    get:
      tags:
      - TicketTag
      summary: Search tags
      description: This API searches for tags added in your help desk portal.
      operationId: getTags
      parameters:
      - name: searchVal
        in: query
        description: Search keyword related to the tag.
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Search keyword related to the tag.
          maxLength: 100
          minLength: 0
          pattern: '[a-z0-9\_\-\+\%\P{InBasicLatin}\s]+'
      - $ref: '#/components/parameters/departmentId'
      - $ref: '#/components/parameters/limit'
      - $ref: '#/components/parameters/from'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/commonTagResponse'
      security:
      - iam-oauth2-schema:
        - Desk.tickets.READ
      x-audience:
      - external-public
  /api/v1/tags/{tagId}/tickets:
    get:
      tags:
      - TicketTag
      summary: List tickets by tag
      description: This API lists tickets containing the tag specified.
      operationId: getTicketsByTag
      parameters:
      - name: include
        in: query
        description: 'Additional information related to the tickets. Values allowed are: @contacts@, @products@, @departments@, @team@, @isRead@ and @assignee@. You can pass multiple values by separating them with commas.'
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: 'Additional information related to the tickets. Values allowed are: @contacts@, @products@, @departments@, @team@, @isRead@ and @assignee@. You can pass multiple values by separating them with commas.'
          enum:
          - contacts
          - isRead
          - products
          - assignee
          maxLength: 100
          minLength: 0
      - $ref: '#/components/parameters/limit'
      - $ref: '#/components/parameters/from'
      - name: sortBy
        in: query
        description: 'Key that sorts the tickets by a specific attribute: @dueDate@, @recentThread@, @createdTime@, or @ticketNumber@. The default sorting order is ascending. A - prefix denotes a descending order of sorting.'
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: 'Key that sorts the tickets by a specific attribute: @dueDate@, @recentThread@, @createdTime@, or @ticketNumber@. The default sorting order is ascending. A - prefix denotes a descending order of sorting.'
          enum:
          - createdTime
          - modifiedTime
          maxLength: 100
          minLength: 0
      - $ref: '#/components/parameters/tagId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '200':
          $ref: '#/components/responses/ticketListViewArray'
      security:
      - iam-oauth2-schema:
        - Desk.tickets.READ
      x-audience:
      - external-public
components:
  parameters:
    limit:
      name: limit
      in: query
      description: Number of tags to fetch
      required: false
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int32
        description: Number of tags to fetch
        pattern: ([0-9]+)
    departmentId:
      name: departmentId
      in: query
      description: ID of the department from which the tags must be fetched
      required: true
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        description: ID of the department from which the tags must be fetched
        pattern: ([0-9]+)
    ticketId:
      name: ticketId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    tagId:
      name: tagId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    from:
      name: from
      in: query
      description: Index number, starting from which the tags must be fetched
      required: false
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int32
        description: Index number, starting from which the tags must be fetched
        pattern: ([0-9]+)
  requestBodies:
    associateTags_tagArray:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              tags:
                type:
                - 'null'
                - array
                items:
                  type:
                  - string
                  - 'null'
                  maxLength: 100
                  minLength: 0
                  pattern: ^(?!^null$)[a-zA-Z0-9\_\.\-\+\%\P{InBasicLatin}\s]{3,}$
                uniqueItems: false
            required:
            - tags
          examples:
            Valid requestBody Definitions:
              value:
                tags:
                - sample
                - ticket
                - tag
    tagArray:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              tags:
                type:
                - 'null'
                - array
                items:
                  type:
                  - string
                  - 'null'
                  maxLength: 100
                  minLength: 0
                  pattern: ^(?!^null$)[a-zA-Z0-9\_\.\-\+\%\P{InBasicLatin}\s]{3,}$
                uniqueItems: false
            required:
            - tags
          examples:
            Valid requestBody Definitions:
              value:
                tags:
                - sample
                - ticket
                - tag
    replaceTag:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              id:
                type:
                - string
                - 'null'
                - integer
                format: int64
                description: Tag ID of the Replacing Tag
                pattern: ([0-9]+)
            required:
            - id
          examples:
            Valid requestBody Definitions:
              value:
                id: '12312312312'
  schemas:
    tagJson:
      type:
      - 'null'
      - object
      additionalProperties: false
      properties:
        name:
          type:
          - string
          - 'null'
          maxLength: 100
          minLength: 0
          pattern: ^(?!^null$)[a-zA-Z0-9\_\.\-\+\%\P{InBasicLatin}\s]{3,}$
        tagType:
          type:
          - string
          - 'null'
          enum:
          - SYSTEM
          - MANUAL
          maxLength: 100
          minLength: 0
        id:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
      required:
      - id
      - name
      - tagType
    getTicketTagData:
      type:
      - 'null'
      - array
      items:
        $ref: '#/components/schemas/getTicketTagJson'
    ticketData:
      type:
      - 'null'
      - array
      items:
        $ref: ./Ticket.json#/components/schemas/ticketTags
    data:
      type:
      - 'null'
      - array
      items:
        $ref: '#/components/schemas/tagJson'
    getTicketTagJson:
      type:
      - 'null'
      - object
      additionalProperties: false
      properties:
        ticketCount:
          type:
          - string
          - 'null'
          - integer
          format: int32
          pattern: ([0-9]+)
        name:
          type:
          - string
          - 'null'
          maxLength: 100
          minLength: 0
          pattern: ^(?!^null$)[a-zA-Z0-9\_\.\-\+\%\P{InBasicLatin}\s]{3,}$
        tagType:
          type:
          - string
          - 'null'
          enum:
          - SYSTEM
          - MANUAL
          - null
          maxLength: 100
          minLength: 0
        id:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
      required:
      - id
      - name
      - tagType
      - ticketCount
  responses:
    commonTagResponse:
      description: commonTagResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              data:
                $ref: '#/components/schemas/data'
            required:
            - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - name: sample
                  tagType: MANUAL
                  id: 123234324
                - name: sample
                  tagType: SYSTEM
                  id: 123234324
    getTicketTagResponse:
      description: getTicketTagResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              data:
                $ref: '#/components/schemas/getTicketTagData'
            required:
            - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - ticketCount: '10'
                  name: sample
                  tagType: MANUAL
                  id: '12312312312'
                - ticketCount: '0'
                  name: sample
                  tagType: MANUAL
                  id: '12312312312'
    getTagsByTicketResponse:
      description: getTagsByTicketResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              tags:
                $ref: '#/components/schemas/data'
            required:
            - tags
          examples:
            Valid responses Definitions:
              value:
                tags:
                - name: sample
                  tagType: MANUAL
                  id: 123234324
                - name: sample
                  tagType: MANUAL
                  id: 123234324
    ticketListViewArray:
      description: ticketListViewArray template definitions
      content:
        application/json:
          schema:
            allOf:
            - type: object
              properties:
                data:
                  type: array
                  items:
                    type: object
                    properties:
                      product:
                        type:
                        - 'null'
                        - object
                        additionalProperties: false
                        maxProperties: 2
                        minProperties: 2
                        properties:
                          id:
                            type:
                            - string
                            - 'null'
                            - integer
                            format: int64
                            pattern: ([0-9]+)
                          productName:
                            type:
                            - string
                            - 'null'
                            maxLength: 200
                            minLength: 0
                        required:
                        - id
                        - productName
                      contact:
                        type:
                        - 'null'
                        - object
                        additionalProperties: false
                        maxProperties: 8
                        minProperties: 8
                        properties:
                          lastName:
                            type:
                            - string
                            - 'null'
                            maxLength: 200
                            minLength: 0
                          firstName:
                            type:
                            - string
                            - 'null'
                            maxLength: 40
                            minLength: 0
                          phone:
                            type:
                            - string
                            - 'null'
                            maxLength: 50
                            minLength: 0
                            pattern: '[0-9a-zA-Z_\+\-\.\(\)\$@\?\,\:\''\/\!\P{InBasicLatin}\s]+'
                          mobile:
                            type:
                            - string
                            - 'null'
                            maxLength: 50
                            minLength: 0
                            pattern: '[0-9a-zA-Z_\+\-\.\(\)\$@\?\,\:\''\/\!\P{InBasicLatin}\s]+'
                          id:
                            type:
                            - string
                            - 'null'
                            - integer
                            format: int64
                            pattern: ([0-9]+)
                          type:
                            type:
                            - string
                            - 'null'
                            x-dynamic-enum: true
                          email:
                            type:
                            - string
                            - 'null'
                            maxLength: 255
                            minLength: 0
                            pattern: ^[a-zA-Z0-9\_]([a-zA-Z0-9\_\+\-\.\'\&\~]*)@(?=.{4,256}$)(([a-zA-Z0-9]+)(([\-\_]*[a-zA-Z0-9])*)[\.])+[a-zA-Z]{2,22}$
                          account:
                            type:
                            - 'null'
                            - object
                            additionalProperties: false
                            maxProperties: 3
                            minProperties: 3
                            properties:
                              website:
                                type:
                                - string
                                - 'null'
                                maxLength: 120
                                minLength: 0
                              accountName:
                                type:
                                - string
                                - 'null'
                                maxLength: 200
                                minLength: 0
                              id:
                                type:
                                - string
                                - 'null'
                                - integer
                                format: int64
                                pattern: ([0-9]+)
                            required:
                            - accountName
                            - id
                            - website
                        required:
                        - account
                        - email
                        - firstName
                        - id
                        - lastName
                        - mobile
                        - phone
                        - type
                      isRead:
                        type:
                        - boolean
                        - 'null'
                      assignee:
                        type:
                        - 'null'
                        - object
                        additionalProperties: false
                        maxProperties: 5
                        minProperties: 5
                        properties:
                          firstName:
                            type:
                            - string
                            - 'null'
                            maxLength: 50
                            minLength: 0
                          photoURL:
                            type:
                            - string
                            - 'null'
                            maxLength: 200
                            minLength: 0
                            pattern: (^(ht|f)tp(s?)\://[-.\w]*(/?)([a-zA-Z0-9\-\.\?\,\:\'/\\+=&%\$#_@]*)?$)
                          lastName:
                            type:
                            - string
                            - 'null'
                            maxLength: 50
                            minLength: 0
                          id:
                            type:
                            - string
                            - 'null'
                            - integer
                            format: int64
                            pattern: ([0-9]+)
                          email:
                            type:
                            - string
                            - 'null'
                            maxLength: 100
                            minLength: 0
                            pattern: ^[a-zA-Z0-9\_]([a-zA-Z0-9\_\+\-\.\'&]*)@(?=.{4,256}$)(([a-zA-Z0-9]+)(([\-\_]*[a-zA-Z0-9])*)[\.])+[a-zA-Z]{2,22}$
                        required:
                        - email
                        - firstName
                        - id
                        - lastName
                        - photoURL
                      team:
                        type:
                        - 'null'
                        - object
                        additionalProperties: false
                        maxProperties: 3
                        minProperties: 3
                        properties:
                          name:
                            type:
                            - string
                            - 'null'
                            maxLength: 50
                            minLength: 1
                            pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
                          id:
                            type:
                            - string
                            - 'null'
                            - integer
                            format: int64
                            pattern: ([0-9]+)
                          logoUrl:
                            type:
                            - string
                            - 'null'
                            maxLength: 200
                            minLength: 0
                            pattern: (^(ht|f)tp(s?)\://[-.\w]*(/?)([a-zA-Z0-9\-\.\?\,\:\'/\\+=&%\$#_@]*)?$)
                        required:
                        - id
                        - logoUrl
                        - name
                      department:
                        type:
                        - 'null'
                        - object
                        additionalProperties: false
                        maxProperties: 2
                        minProperties: 2
                        properties:
                          name:
                            type:
                            - string
                            - 'null'
                            maxLength: 200
                            minLength: 0
                            pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
                          id:
                            type:
                            - string
                            - 'null'
                            - integer
                            format: int64
                            pattern: ([0-9]+)
                        required:
                        - id
                        - name
            - type:
              - 'null'
              - object
              additionalProperties: false
              properties:
                data:
                  $ref: '#/components/schemas/ticketData'
              required:
              - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - ticketNumber: '101'
                  statusType: Open
                  subject: Real Time analysis Requirement
                  dueDate: 1466525776000
                  departmentId: '1892000000006907'
                  channel: Email
                  isRead: true
                  language: English
                  closedTime: null
                  contact:
                    lastName: Carol
                    firstName: Lucas
                    phone: 1 888 900 9646
                    mobile: '8838109870'
                    id: '1892000000042032'
                    isSpam: false
                    type: paid
                    email: carol@zylker.com
                    account:
                      website: www.desk.com
                      accountName: desk Account
                      id: '1892000000975382'
                  createdTime: 1383564067000
                  id: '1892000000042034'
                  department:
                    name: dasdasdasd
                    id: '1892000000006907'
                  email: carol@zylker.com
                  customerResponseTime: 1383564067912
                  productId: null
                  contactId: '1892000000042032'
                  threadCount: '121'
                  team:
                    name: kjsdfjks
                    id: '8920000000069071'
                    logoUrl: https://desk.zoho.com/api/v1/teams/8920000000069071/logo?orgId=11278831
                  priority: High
                  assigneeId: '1892000000056007'
                  commentCount: '1'
                  accountId: '189200000005345'
                  phone: null
                  webUrl: https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38
                  teamId: '8920000000069071'
                  assignee:
                    firstName: dasca
                    lastName: vins
                    photoURL: https://desk.zoho.com/api/v1/agents/1892000000056007/photo?orgId=298902
                    id: '1892000000056007'
                    email: jack@zylker.com
                  isSpam: false
                  status: Open
                - ticketNumber: '169'
                  statusType: Open
                  subject: Hi. There is a sudden delay in the processing of the orders. Check this with high priority
                  dueDate: null
                  departmentId: '1892000000006907'
                  channel: Facebook
                  isRead: true
                  closedTime: null
                  contact:
                    lastName: Richard
                    firstName: Lucas
                    phone: 1 888 900 9646
                    mobile: '8838109870'
                    id: '1892000000093203'
                    isSpam: false
                    type: paid
                    email: richard@zylker.com
                    account:
                      website: www.desk.com
                      accountName: desk Account
                      id: '1892000000975382'
                  createdTime: 1394098493000
                  id: '1892000000093205'
                  department:
                    name: dasdasdasd
                    id: '1892000000006907'
                  email: carol@zylker.com
                  customerResponseTime: 1394524289618
                  productId: null
                  contactId: '1892000000093203'
                  threadCount: '43'
                  team:
                    name: kjsdfjks
                    id: '8920000000069071'
                    logoUrl: https://desk.zoho.com/api/v1/teams/8920000000069071/logo?orgId=11278831
                  priority: null
                  assigneeId: '1892000000042001'
                  commentCount: '0'
                  phone: null
                  webUrl: https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38
                  teamId: '8920000000069071'
                  assignee:
                    firstName: dasca
                    lastName: vins
                    photoURL: https://desk.zoho.com/api/v1/agents/1892000000042001/photo?orgId=298902
                    id: '1892000000042001'
                    email: jack@zylker.com
                  isSpam: false
                  status: Open
  securitySchemes:
    iam-oauth2-schema:
      $ref: ./Common.json#/components/securitySchemes/iam-oauth2-schema
x-entity: Helpcenter