Zoho

Zoho Skill API

The Skill API from Zoho — 9 operation(s) for skill.

GitHub OpenAPI
Business capability
Customer Inquiry Management BC-430.10

Operations 12

GET /api/v1/skills List all skills #
POST /api/v1/skills Create skill #
POST /api/v1/skills/order Reorder Skills in a Department #
POST /api/v1/tickets/{ticketId}/executeSkillbasedAssignment Execute Skill Based Assignment #
GET /api/v1/skills/{skillId} Get details of a skill #
DELETE /api/v1/skills/{skillId} Delete skill #
PATCH /api/v1/skills/{skillId} Update skill #
GET /api/v1/skills/criteriaFields Get Criteria Fields for Skill in a Department #
POST /api/v1/agents/{agentId}/mapSkills Map Skills in a Department with an Agent #
POST /api/v1/tickets/{ticketId}/recalculateSkills Recalculate Skills for a ticket #
GET /api/v1/skills/{skillId}/relatedRules List associated automation rules of the skill #
GET /api/v1/agents/{agentId}/skills Get Skills of an Agent #

Documentation

📖
Documentation
https://www.zoho.com/crm/developer/docs/api/
📖
APIReference
https://www.zoho.com/crm/developer/docs/api/v8/
📖
GettingStarted
https://www.zoho.com/crm/developer/docs/
📖
Documentation
https://desk.zoho.com/DeskAPIDocument
📖
Documentation
https://www.zoho.com/analytics/api/v2/introduction.html
📖
APIReference
https://www.zoho.com/analytics/api/v2/
📖
Documentation
https://www.bigin.com/developer/docs/apis/v2/

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/zoho/refs/heads/main/openapi/zoho-skill-api-openapi.yml

Code Examples

💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-Sample-apps-iOS
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-android
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-flutter
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-reactnative
💻
CodeExamples
https://github.com/zoho/Zoho-Desk-ASAP-Mobile-SDK-API-Samples
💻
CodeExamples
https://github.com/zoho/analytics-codestudio

Other Resources

🔗
SDKs
https://packagist.org/packages/zohocrm/php-sdk-8.0
🔗
SDKs
https://pypi.org/project/zohocrmsdk8-0/
🔗
SDKs
https://www.nuget.org/packages/ZOHOCRMSDK-8.0/
🔗
SDKs
https://github.com/zoho/zohocrm-java-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/nodejs-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/typescript-sdk-8.0
🔗
SDKs
https://rubygems.org/gems/ZOHOCRMSDK8_0
🔗
SDKs
https://github.com/zoho/zohocrm-javascript-sdk-8.0
🔗
SDKs
https://github.com/zoho/zohocrm-scala-sdk-8.0
🔗
SDKs
https://cocoapods.org/pods/ZCRMiOS
🔗
DeveloperPortal
https://www.zoho.com/desk/developers/
🔗
SDKs
https://github.com/zoho/ZohoDeskPortalSDK
🔗
SDKs
https://github.com/zoho/react-native-zohodesk-portal-sdk
🔗
SDKs
https://github.com/zoho/zdesk-asap-flutter
🔗
SDKs
https://github.com/zoho/cordova-plugin-zohodesk-portal
🔗
Tools
https://github.com/zoho/analytics-mcp-server
🔗
Integrations
https://github.com/zoho/analytics-dataiku-import-plugin
🔗
Integrations
https://github.com/zoho/analytics-dataiku-export-plugin
🔗
DeveloperPortal
https://www.bigin.com/developer-center.html

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OpenAPI Specification

zoho-skill-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Helpcenter Skill API
  version: 1.0.0
tags:
- name: Skill
paths:
  /api/v1/skills:
    get:
      tags:
      - Skill
      summary: List all skills
      description: This API lists all skills in a department
      operationId: getSkills
      parameters:
      - name: searchString
        in: query
        description: Search string, Used to filter skills by name starting with this string
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Search string, Used to filter skills by name starting with this string
          maxLength: 100
          minLength: 0
          pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
      - name: skillTypeId
        in: query
        description: Skill Type Id, to Filter Skills by SkillType
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int64
          description: Skill Type Id, to Filter Skills by SkillType
          pattern: ([0-9]+)
      - name: skillIds
        in: query
        description: The IDs of the skills to list separated by commas. You can pass upto 50 IDs.
        required: false
        style: simple
        explode: true
        schema:
          type:
          - 'null'
          - array
          description: The IDs of the skills to list separated by commas. You can pass upto 50 IDs.
          items:
            type:
            - string
            - 'null'
            - integer
            format: int64
            pattern: ([0-9]+)
          uniqueItems: false
      - $ref: '#/components/parameters/departmentId'
      - $ref: '#/components/parameters/limit'
      - $ref: '#/components/parameters/from'
      - name: status
        in: query
        description: Active inactive filter for Skills. Values allowed are @ACTIVE@ and @INACTIVE@
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Active inactive filter for Skills. Values allowed are @ACTIVE@ and @INACTIVE@
          enum:
          - ACTIVE
          - INACTIVE
          maxLength: 100
          minLength: 0
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
        '200':
          $ref: '#/components/responses/skillsListViewResponse'
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '401':
          $ref: ./Common.json#/components/responses/unauthorizedErrorResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
    post:
      tags:
      - Skill
      summary: Create skill
      description: This API Creates a skill
      operationId: createSkill
      parameters:
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/addSkillJson'
      responses:
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
        '201':
          $ref: '#/components/responses/skillSingleResponseJson'
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '401':
          $ref: ./Common.json#/components/responses/unauthorizedErrorResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.CREATE
      x-audience:
      - external-public
  /api/v1/skills/order:
    post:
      tags:
      - Skill
      summary: Reorder Skills in a Department
      description: This API lists reorders Skills in a Department
      operationId: reorderSkills
      parameters:
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/reorderskilljson'
      responses:
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '401':
          $ref: ./Common.json#/components/responses/unauthorizedErrorResponse
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.UPDATE
      x-audience:
      - external-public
  /api/v1/tickets/{ticketId}/executeSkillbasedAssignment:
    post:
      tags:
      - Skill
      summary: Execute Skill Based Assignment
      description: This API assigns tickets to agents according to their designated skills and routing preferences.
      operationId: executeSkillbasedAssignment
      parameters:
      - $ref: '#/components/parameters/ticketId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/skillBasedAssignmentResponse'
        '401':
          $ref: ./Common.json#/components/responses/unauthorizedErrorResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.tickets.UPDATE
      x-audience:
      - external-public
  /api/v1/skills/{skillId}:
    get:
      tags:
      - Skill
      summary: Get details of a skill
      description: This API Gets the details of a skill
      operationId: getSkill
      parameters:
      - $ref: '#/components/parameters/skillId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/skillSingleResponseJson'
        '401':
          $ref: ./Common.json#/components/responses/unauthorizedErrorResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
    delete:
      tags:
      - Skill
      summary: Delete skill
      description: This API deletes a skill from your help desk portal
      operationId: deleteSkill
      parameters:
      - $ref: '#/components/parameters/skillId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '401':
          $ref: ./Common.json#/components/responses/unauthorizedErrorResponse
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.DELETE
      x-audience:
      - external-public
    patch:
      tags:
      - Skill
      summary: Update skill
      description: This API Updates a skill
      operationId: updateSkill
      parameters:
      - $ref: '#/components/parameters/skillId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/updateSkillJsonInputWithoutCriteria'
      responses:
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
        '200':
          $ref: '#/components/responses/skillSingleResponseJson'
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '401':
          $ref: ./Common.json#/components/responses/unauthorizedErrorResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.UPDATE
      x-audience:
      - external-public
  /api/v1/skills/criteriaFields:
    get:
      tags:
      - Skill
      summary: Get Criteria Fields for Skill in a Department
      description: This API returns list of fields supported in criteria for Skills by module
      operationId: getCriteriaFieldsForSkills
      parameters:
      - $ref: '#/components/parameters/departmentId'
      - name: module
        in: query
        description: Module, Allowed values are @tickets@,@contacts@ and @accounts@
        required: true
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Module, Allowed values are @tickets@,@contacts@ and @accounts@
          enum:
          - tickets
          - contacts
          - accounts
          maxLength: 100
          minLength: 0
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: ./Common.json#/components/responses/emptyResponse
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '401':
          $ref: ./Common.json#/components/responses/unauthorizedErrorResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
  /api/v1/agents/{agentId}/mapSkills:
    post:
      tags:
      - Skill
      summary: Map Skills in a Department with an Agent
      description: This API modifies skills mapped for an agent in a department
      operationId: mapSkillsWithAgent
      parameters:
      - $ref: '#/components/parameters/agentId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/entitySkillMappingJson'
      responses:
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
        '200':
          $ref: '#/components/responses/agentSkillMappingResponseMultiple'
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '401':
          $ref: ./Common.json#/components/responses/unauthorizedErrorResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.tickets.UPDATE
      x-audience:
      - external-public
  /api/v1/tickets/{ticketId}/recalculateSkills:
    post:
      tags:
      - Skill
      summary: Recalculate Skills for a ticket
      description: This API removes existing skills and reapplies the required ones based on the ticket's current circumstances.
      operationId: recalculateAndStampSkillForTicket
      parameters:
      - $ref: '#/components/parameters/ticketId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/recalculateAndStampSkillJSON'
        '401':
          $ref: ./Common.json#/components/responses/unauthorizedErrorResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.tickets.UPDATE
      x-audience:
      - external-public
  /api/v1/skills/{skillId}/relatedRules:
    get:
      tags:
      - Skill
      summary: List associated automation rules of the skill
      description: This API lists a particular number of automation rules that include a skill,based on the limit specified
      operationId: getRelatedRulesForSkill
      parameters:
      - $ref: '#/components/parameters/limit'
      - $ref: '#/components/parameters/from'
      - $ref: '#/components/parameters/skillId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/relatedRuleListArray'
        '401':
          $ref: ./Common.json#/components/responses/unauthorizedErrorResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
  /api/v1/agents/{agentId}/skills:
    get:
      tags:
      - Skill
      summary: Get Skills of an Agent
      description: 'Returns skills mapped with an agent by department '
      operationId: getSkillsOfAgent
      parameters:
      - name: departmentIds
        in: query
        description: list of Department Ids separated by commas,Maximum @10@ department ids allowed
        required: true
        style: simple
        explode: true
        schema:
          type:
          - 'null'
          - array
          description: list of Department Ids separated by commas,Maximum @10@ department ids allowed
          items:
            type:
            - string
            - 'null'
            - integer
            format: int64
            pattern: ([0-9]+)
          maxItems: 10
          minItems: 1
          uniqueItems: true
      - $ref: '#/components/parameters/agentId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
        '200':
          $ref: '#/components/responses/agentSkillMappingResponseMultiple'
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '401':
          $ref: ./Common.json#/components/responses/unauthorizedErrorResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.tickets.READ
      x-audience:
      - external-public
components:
  requestBodies:
    entitySkillMappingJson:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              skillIds:
                type:
                - 'null'
                - array
                items:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                maxItems: 30
                minItems: 0
                uniqueItems: true
              departmentId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
            required:
            - departmentId
            - skillIds
          examples:
            Valid requestBody Definitions:
              value:
                skillIds:
                - '1000000173047'
                - '1000000173121'
                - '1000000173029'
                departmentId: '1000000013248'
    reorderskilljson:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              skillIds:
                type:
                - 'null'
                - array
                items:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                maxItems: 200
                minItems: 2
                uniqueItems: true
              departmentId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
            required:
            - departmentId
            - skillIds
          examples:
            Valid requestBody Definitions:
              value:
                skillIds:
                - '1000000173121'
                - '1000000173029'
                - '1000000173047'
                - '1000000173097'
                - '1000000173145'
                departmentId: '1000000013248'
    updateSkillJsonInputWithoutCriteria:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              skillTypeId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              agentIds:
                type:
                - 'null'
                - array
                items:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                uniqueItems: false
              name:
                type:
                - string
                - 'null'
                maxLength: 50
                minLength: 1
                pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
              description:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: '[0-9a-zA-Z_\-\.\$@\?\,\:\''\/\!\P{InBasicLatin}\s]*'
              status:
                type:
                - string
                - 'null'
                enum:
                - ACTIVE
                - INACTIVE
                maxLength: 100
                minLength: 0
          examples:
            Valid requestBody Definitions:
              value:
                name: Malayalam
                description: Malayali
    addSkillJson:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              skillTypeId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              agentIds:
                type:
                - 'null'
                - array
                items:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                uniqueItems: false
              criteria:
                type:
                - 'null'
                - object
                additionalProperties: false
              name:
                type:
                - string
                - 'null'
                maxLength: 50
                minLength: 1
                pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
              description:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: '[0-9a-zA-Z_\-\.\$@\?\,\:\''\/\!\P{InBasicLatin}\s]*'
              status:
                type:
                - string
                - 'null'
                enum:
                - ACTIVE
                - INACTIVE
                maxLength: 100
                minLength: 0
            required:
            - criteria
            - name
            - skillTypeId
            - status
          examples:
            Valid requestBody Definitions:
              value:
                skillTypeId: '1000000173001'
                criteria:
                  fieldConditions:
                  - condition: is
                    fieldName: Subject
                    fieldModule: tickets
                    value:
                    - India
                  - condition: is
                    fieldName: Phone
                    fieldModule: tickets
                    value:
                    - '987532114'
                  pattern: (1or2)
                name: India
                description: Country is India
                status: ACTIVE
  parameters:
    limit:
      name: limit
      in: query
      description: Number of skill to list, @allowed minimum value 1, maximum value 100,default is 100@
      required: false
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int32
        description: Number of skill to list, @allowed minimum value 1, maximum value 100,default is 100@
        minimum: 1
        pattern: ([0-9]+)
    departmentId:
      name: departmentId
      in: query
      description: Department Id
      required: true
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        description: Department Id
        pattern: ([0-9]+)
    agentId:
      name: agentId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    ticketId:
      name: ticketId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    skillId:
      name: skillId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    from:
      name: from
      in: query
      description: Index number, starting from which the skills must be listed
      required: false
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int32
        description: Index number, starting from which the skills must be listed
        pattern: ([0-9]+)
  responses:
    agentSkillMappingResponseMultiple:
      description: agentSkillMappingResponseMultiple template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              data:
                $ref: ./Skill.json#/components/schemas/agentSkillMappingResponseArr
            required:
            - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - associatedSkills:
                  - skillName: French
                    skillId: '1000000005432'
                    skillTypeId: '1000000019013'
                  - skillName: Blueprint
                    skillId: '10000000036323'
                    skillTypeId: '1000000019025'
                  - skillName: Reports
                    skillId: '10000000036323'
                    skillTypeId: '1000000019025'
                  departmentId: '10000000030987'
                - associatedSkills:
                  - skillName: Workflow
                    skillId: '1000000005432'
                    skillTypeId: '1000000019089'
                  - skillName: English
                    skillId: '10000000036323'
                    skillTypeId: '100000001342'
                  departmentId: '10000000038722'
                - associatedSkills:
                  - skillName: Malayalam
                    skillId: '1000000059234'
                    skillTypeId: '100000001421'
                  - skillName: Tamil
                    skillId: '1000000003967'
                    skillTypeId: '100000001423'
                  departmentId: '10000000030294'
    relatedRuleListArray:
      description: relatedRuleListArray template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              data:
                $ref: ./Skill.json#/components/schemas/relatedRulesData
            required:
            - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - ruleType: SUPERVISE
                  ruleName: TBA1
                  ruleId: '6000000019012'
                - ruleType: SLA
                  ruleName: Priority-based SLAs
                  ruleId: '6000000013508'
                - ruleType: SLA
                  ruleName: Bronze SLAs
                  ruleId: '6000000013514'
                - ruleType: BLUEPRINT
                  ruleName: Default Blueprint
                  ruleId: '6000000016083'
                - ruleType: BLUEPRINT
                  ruleName: BH BP
                  ruleId: '6000000018143'
                - ruleType: BLUEPRINT
                  ruleName: Third Bp
                  ruleId: '6000000023018'
    recalculateAndStampSkillJSON:
      description: recalculateAndStampSkillJSON template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              modifiedTime:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
              skillsInfo:
                $ref: ./Skill.json#/components/schemas/skillsArray
              modifiedBy:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              id:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
            required:
            - id
            - modifiedBy
            - modifiedTime
            - skillsInfo
          examples:
            Valid responses Definitions:
              value:
                modifiedTime: 1595576193000
                skillsInfo:
                - weightage: '10'
                  skillName: Middle East
                  skillId: '1000000174138'
                  skillTypeId: '1000000173007'
                  mappingType: SYSTEM
                  skillTypeName: Region
                - weightage: '9'
                  skillName: Asia
                  skillId: '1000000174140'
                  skillTypeId: '1000000173007'
                  mappingType: SYSTEM
                  skillTypeName: Region
                modifiedBy: '1000000032001'
                id: '1000000170017'
    skillsListViewResponse:
      description: skillsListViewResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              data:
                $ref: ./Skill.json#/components/schemas/skillsResponseArr
            required:
            - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - modifiedTime: 1595508282574
                  agentIds: []
                  skillType:
                    skillTypeId: '1000000173001'
                    skillTypeName: Country
                  orderId: '1'
                  criteria:
                    fieldConditions:
                    - displayValue:
                      - India
                      condition: is
                      fieldName: Subject
                      fieldModule: tickets
                      value:
                      - India
                    - displayValue:
                      - '987532114'
                      condition: is
                      fieldName: Phone
                      fieldModule: tickets
                      value:
                      - '987532114'
                    pattern: (1or2)
                  departmentId: '1000000013248'
                  description: Country is India
                  skillTypeId: '1000000173001'
                  createdBy: '1000000000059'
                  name: India
                  createdTime: 1595508282574
                  modifiedBy: '1000000000059'
                  id: '1000000173029'
                  status: ACTIVE
                - modifiedTime: 1595509392994
                  agentIds:
                  - '1000000000059'
                  skillType:
                    skillTypeId: '1000000173001'
                    skillTypeName: Country
                  orderId: '2'
                  criteria:
                    fieldConditions:
                    - displayValue:
                      - Russia
                      condition: is
                      fieldName: Subject
                      fieldModule: tickets
                      value:
                      - Russia
                    - displayValue:
                      - '987532114'
                      condition: is
                      fieldName: Phone
                      fieldModule: tickets
                      value:
                      - '987532114'
                    pattern: (1or2)
                  departmentId: '1000000013248'
                  description: Country is Russia
                  skillTypeId: '1000000173001'
                  createdBy: '1000000000059'
                  name: Russia
                  createdTime: 1595509392994
                  modifiedBy: '1000000000059'
                  id: '1000000173047'
                  status: ACTIVE
                - modifiedTime: 1595509671838
                  agentIds:
                  - '1000000000059'
                  skillType:
                    skillTypeId: '1000000173013'
                    skillTypeName: Language
                  orderId: '3'
                  criteria:
                    fieldConditions:
                    - displayValue:
                      - English
                      condition: contains
                      fieldName: Subject
                      fieldModule: tickets
                      value:
                      - English
                    pattern: '1'
                  departmentId: '1000000013248'
                  description: Language is English
                  skillTypeId: '1000000173013'
                  createdBy: '1000000000059'
                  name: English
                  createdTime: 1595509671838
                  modifiedBy: '1000000000059'
                  id: '1000000173097'
                  status: ACTIVE
                - modifiedTime: 1595509696891
                  agentIds:
                  - '1000000000059'
                  skillType:
                    skillTypeId: '1000000173013'
                    skillTypeName: Language
                  orderId: '4'
                  criteria:
                    fieldConditions:
                    - displayValue:
                      - Tamil
                      condition: contains
                      fieldName: Subject
                      fieldModule: tickets
                      value:
                      - Tamil
                    pattern: '1'
                  departmentId: '1000000013248'
                  description: Language is Tamil
                  skillTypeId: '1000000173013'
                  createdBy: '1000000000059'
                  name: Tamil
                  createdTime: 1595509696891
                  modifiedBy: '1000000000059'
                  id: '1000000173121'
                  status: INACTIVE
                - modifiedTime: 1595509716093
                  agentIds:
                  - '1000000000059'
                  skillType:
                    skillTypeId: '1000000173013'
                    skillTypeName: Language
                  orderId: '5'
                  criteria:
                    fieldConditions:
                    - displayValue:
                      - Malayalam
                      condition: contains
                      fieldName: Subject
                      fieldModule: tickets
                      value:
                      - Malayala

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# Full source: https://raw.githubusercontent.com/api-evangelist/zoho/refs/heads/main/openapi/zoho-skill-api-openapi.yml