Zoho

Zoho KB Section API

The KBSection API from Zoho — 2 operation(s) for kbsection.

GitHub OpenAPI

Operations 3

POST /api/v1/kbSections Create a KB section #
GET /api/v1/kbSections/{sectionId} Get a KB section #
PATCH /api/v1/kbSections/{sectionId} Update a KB section #

Documentation

📖
Documentation
https://www.zoho.com/crm/developer/docs/api/
📖
APIReference
https://www.zoho.com/crm/developer/docs/api/v8/
📖
GettingStarted
https://www.zoho.com/crm/developer/docs/
📖
Documentation
https://desk.zoho.com/DeskAPIDocument
📖
Documentation
https://www.zoho.com/analytics/api/v2/introduction.html
📖
APIReference
https://www.zoho.com/analytics/api/v2/
📖
Documentation
https://www.bigin.com/developer/docs/apis/v2/

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/zoho/refs/heads/main/openapi/zoho-kbsection-api-openapi.yml

Code Examples

💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-Sample-apps-iOS
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-android
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-flutter
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-reactnative
💻
CodeExamples
https://github.com/zoho/Zoho-Desk-ASAP-Mobile-SDK-API-Samples
💻
CodeExamples
https://github.com/zoho/analytics-codestudio

Other Resources

🔗
SDKs
https://packagist.org/packages/zohocrm/php-sdk-8.0
🔗
SDKs
https://pypi.org/project/zohocrmsdk8-0/
🔗
SDKs
https://www.nuget.org/packages/ZOHOCRMSDK-8.0/
🔗
SDKs
https://github.com/zoho/zohocrm-java-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/nodejs-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/typescript-sdk-8.0
🔗
SDKs
https://rubygems.org/gems/ZOHOCRMSDK8_0
🔗
SDKs
https://github.com/zoho/zohocrm-javascript-sdk-8.0
🔗
SDKs
https://github.com/zoho/zohocrm-scala-sdk-8.0
🔗
SDKs
https://cocoapods.org/pods/ZCRMiOS
🔗
DeveloperPortal
https://www.zoho.com/desk/developers/
🔗
SDKs
https://github.com/zoho/ZohoDeskPortalSDK
🔗
SDKs
https://github.com/zoho/react-native-zohodesk-portal-sdk
🔗
SDKs
https://github.com/zoho/zdesk-asap-flutter
🔗
SDKs
https://github.com/zoho/cordova-plugin-zohodesk-portal
🔗
Tools
https://github.com/zoho/analytics-mcp-server
🔗
Integrations
https://github.com/zoho/analytics-dataiku-import-plugin
🔗
Integrations
https://github.com/zoho/analytics-dataiku-export-plugin
🔗
DeveloperPortal
https://www.bigin.com/developer-center.html

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OpenAPI Specification

zoho-kbsection-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Helpcenter KB Section API
  version: 1.0.0
tags:
- name: KBSection
paths:
  /api/v1/kbSections:
    post:
      tags:
      - KBSection
      summary: Create a KB section
      description: This API creates a section in your helpdesk
      operationId: addKBSection
      parameters:
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/createCategoryJson'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '200':
          $ref: '#/components/responses/sectionResponse'
      security:
      - iam-oauth2-schema:
        - Desk.articles.CREATE
      x-audience:
      - external-public
  /api/v1/kbSections/{sectionId}:
    get:
      tags:
      - KBSection
      summary: Get a KB section
      description: This API fetches a section in your helpdesk
      operationId: getKBSection
      parameters:
      - $ref: '#/components/parameters/sectionId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/sectionResponse'
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.articles.READ
      x-audience:
      - external-public
    patch:
      tags:
      - KBSection
      summary: Update a KB section
      description: This API updates a section in your helpdesk
      operationId: updateKBSection
      parameters:
      - $ref: '#/components/parameters/sectionId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/commonCategoryJson'
      responses:
        '200':
          $ref: '#/components/responses/sectionResponse'
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.articles.UPDATE
      x-audience:
      - external-public
components:
  responses:
    sectionResponse:
      description: sectionResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              modifiedTime:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
              isFollowing:
                type:
                - boolean
                - 'null'
              visibility:
                type:
                - string
                - 'null'
                enum:
                - ALL_USERS
                - AGENTS
                - GROUP_USERS
                - PRIVATE_IP
                - NONE
                maxLength: 100
                minLength: 0
              description:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: '[0-9a-zA-Z_\-\.\$@\?\,\:\''\/\!\P{InBasicLatin}\s]*'
              groups:
                $ref: ./KbCategory.json#/components/schemas/groupJsonArr
              logoUrl:
                type:
                - string
                - 'null'
                maxLength: 255
                minLength: 0
                pattern: (^(ht|f)tp(s?)\://[-.\w]*(/?)([a-zA-Z0-9\-\.\?\,\:\'/\\+=&%\$#_@]*)?$)
              rootCategoryId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              isTrashed:
                type:
                - boolean
                - 'null'
              createdBy:
                $ref: ./ArticleTranslation.json#/components/schemas/modifiedBy
              translations:
                $ref: ./KBRootCategory.json#/components/schemas/rootTranslationResponseJsonArr
              name:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
              createdTime:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
              modifiedBy:
                $ref: ./ArticleTranslation.json#/components/schemas/modifiedBy
              parentCategoryId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              ipAddresses:
                type:
                - 'null'
                - array
                items:
                  type:
                  - string
                  - 'null'
                  maxLength: 100
                  minLength: 0
                  pattern: ^((?:(?:(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)|\*)\.){3}(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)|\*)(\/(?:[012]?[0-9]|3[012]))?)|\*)$
                uniqueItems: false
              id:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              order:
                type:
                - string
                - 'null'
                - integer
                format: int32
                pattern: ([0-9]+)
              status:
                type:
                - string
                - 'null'
                enum:
                - SHOW_IN_HELPCENTER
                - HIDE_IN_HELPCENTER
                maxLength: 100
                minLength: 0
            required:
            - createdBy
            - createdTime
            - description
            - groups
            - id
            - ipAddresses
            - isFollowing
            - isTrashed
            - logoUrl
            - modifiedBy
            - modifiedTime
            - name
            - order
            - parentCategoryId
            - rootCategoryId
            - status
            - translations
            - visibility
          examples:
            Valid responses Definitions:
              value:
                modifiedTime: 1578359714000
                isFollowing: true
                visibility: ALL_USERS
                description: Section 1 description
                groups: []
                logoUrl: https://desk.zoho.com/support/App/build/fonts/certificate.svg
                rootCategoryId: '5000000066427'
                isTrashed: false
                createdBy:
                  photoURL: null
                  name: Zylker
                  id: '5000000015867'
                  status: ACTIVE
                  zuid: '343224'
                translations:
                - modifiedTime: 1578359714000
                  createdBy:
                    photoURL: null
                    name: Zylker
                    id: '5000000015867'
                    status: ACTIVE
                    zuid: '343224'
                  name: For Agents
                  description: Section 1 description
                  createdTime: 1578359714000
                  modifiedBy:
                    photoURL: null
                    name: Zylker
                    id: '5000000015867'
                    status: ACTIVE
                    zuid: '343224'
                  id: '5000000341019'
                  permalink: for-agents
                  locale: en
                  categoryId: '5000000341017'
                name: For Agents
                createdTime: 1578359714000
                parentCategoryId: '5000000340014'
                modifiedBy:
                  photoURL: null
                  name: Zylker
                  id: '5000000015867'
                  status: ACTIVE
                  zuid: '343224'
                id: '5000000341017'
                status: SHOW_IN_HELPCENTER
                order: '2'
  requestBodies:
    commonCategoryJson:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              visibility:
                type:
                - string
                - 'null'
                description: 'Visibility of the section. Values allowed are !@AGENTS@!, !@GROUP_USERS@!, !@ALL_USERS@!,!@PRIVATE_IP@!,!@NONE@! '
                enum:
                - ALL_USERS
                - AGENTS
                - GROUP_USERS
                - PRIVATE_IP
                - NONE
                maxLength: 100
                minLength: 0
              translations:
                $ref: ./KBSection.json#/components/schemas/addSectionTranslationJsonArray
              groupIds:
                type:
                - 'null'
                - array
                items:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                uniqueItems: false
              name:
                type:
                - string
                - 'null'
                description: Section Name
                maxLength: 100
                minLength: 0
              ipAddresses:
                type:
                - 'null'
                - array
                items:
                  type:
                  - string
                  - 'null'
                  maxLength: 100
                  minLength: 0
                  pattern: ^((?:(?:(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)|\*)\.){3}(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)|\*)(/(?:[012]?[0-9]|3[012]))?)|\*)$
                uniqueItems: false
              status:
                type:
                - string
                - 'null'
                description: Status of the section
                enum:
                - SHOW_IN_HELPCENTER
                - HIDE_IN_HELPCENTER
                maxLength: 100
                minLength: 0
          examples:
            Valid requestBody Definitions:
              value:
                articlePermission: REGISTEREDUSERS
                translations:
                - name: section name updated
                  locale: pl-pl
                status: HIDE_IN_HELPCENTER
    createCategoryJson:
      content:
        application/json:
          schema:
            additionalProperties: false
            allOf:
            - $ref: ./KBSection.json#/components/schemas/commonCategoryJson
            - type:
              - 'null'
              - object
              properties:
                parentCategoryId:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  description: Parent id (either section or rootCategoryId) below which we need to create a section
                  pattern: ([0-9]+)
            - type: object
              required:
              - groupIds
              - ipAddresses
              - name
              - parentCategoryId
              - status
              - translations
              - visibility
          examples:
            Valid requestBody Definitions:
              value:
                articlePermission: ALL
                translations:
                - name: For Agents
                  description: Section 1 description
                  locale: en-us
                  permalink: for-agents
                name: For Agents
                description: Section 1 description
                parentCategoryId: 5000000340014
                logoId: '10'
                status: SHOW_IN_HELPCENTER
  parameters:
    sectionId:
      name: sectionId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
  securitySchemes:
    iam-oauth2-schema:
      $ref: ./Common.json#/components/securitySchemes/iam-oauth2-schema
x-entity: Helpcenter