Zoho

Zoho IM Channel API

The IM_Channel API from Zoho — 2 operation(s) for im_channel.

GitHub OpenAPI

Operations 2

GET /api/v1/im/channels/{id} Get a Channel #
GET /api/v1/im/channels List Channels #

Documentation

📖
Documentation
https://www.zoho.com/crm/developer/docs/api/
📖
APIReference
https://www.zoho.com/crm/developer/docs/api/v8/
📖
GettingStarted
https://www.zoho.com/crm/developer/docs/
📖
Documentation
https://desk.zoho.com/DeskAPIDocument
📖
Documentation
https://www.zoho.com/analytics/api/v2/introduction.html
📖
APIReference
https://www.zoho.com/analytics/api/v2/
📖
Documentation
https://www.bigin.com/developer/docs/apis/v2/

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/zoho/refs/heads/main/openapi/zoho-im-channel-api-openapi.yml

Code Examples

💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-Sample-apps-iOS
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-android
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-flutter
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-reactnative
💻
CodeExamples
https://github.com/zoho/Zoho-Desk-ASAP-Mobile-SDK-API-Samples
💻
CodeExamples
https://github.com/zoho/analytics-codestudio

Other Resources

🔗
SDKs
https://packagist.org/packages/zohocrm/php-sdk-8.0
🔗
SDKs
https://pypi.org/project/zohocrmsdk8-0/
🔗
SDKs
https://www.nuget.org/packages/ZOHOCRMSDK-8.0/
🔗
SDKs
https://github.com/zoho/zohocrm-java-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/nodejs-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/typescript-sdk-8.0
🔗
SDKs
https://rubygems.org/gems/ZOHOCRMSDK8_0
🔗
SDKs
https://github.com/zoho/zohocrm-javascript-sdk-8.0
🔗
SDKs
https://github.com/zoho/zohocrm-scala-sdk-8.0
🔗
SDKs
https://cocoapods.org/pods/ZCRMiOS
🔗
DeveloperPortal
https://www.zoho.com/desk/developers/
🔗
SDKs
https://github.com/zoho/ZohoDeskPortalSDK
🔗
SDKs
https://github.com/zoho/react-native-zohodesk-portal-sdk
🔗
SDKs
https://github.com/zoho/zdesk-asap-flutter
🔗
SDKs
https://github.com/zoho/cordova-plugin-zohodesk-portal
🔗
Tools
https://github.com/zoho/analytics-mcp-server
🔗
Integrations
https://github.com/zoho/analytics-dataiku-import-plugin
🔗
Integrations
https://github.com/zoho/analytics-dataiku-export-plugin
🔗
DeveloperPortal
https://www.bigin.com/developer-center.html

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OpenAPI Specification

zoho-im-channel-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Helpcenter IM Channel API
  version: 1.0.0
tags:
- name: IM_Channel
paths:
  /api/v1/im/channels/{id}:
    get:
      tags:
      - IM_Channel
      summary: Get a Channel
      description: This API fetches details of an channel.
      operationId: getIMChannel
      parameters:
      - name: include
        in: query
        description: Additional information related to the channel. Allowed values are @preference@, @creator@
        required: false
        style: simple
        explode: true
        schema:
          type:
          - 'null'
          - array
          description: Additional information related to the channel. Allowed values are @preference@, @creator@
          items:
            type:
            - string
            - 'null'
            enum:
            - preference
            - creator
            maxLength: 100
            minLength: 0
          maxItems: 2
          uniqueItems: true
      - $ref: '#/components/parameters/id'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
        '200':
          $ref: '#/components/responses/getIMChannel'
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '400':
          $ref: ./Common.json#/components/responses/badRequestErrorResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.basic.READ
        - Desk.InstantMessages.READ
      x-audience:
      - external-public
  /api/v1/im/channels:
    get:
      tags:
      - IM_Channel
      summary: List Channels
      description: This API lists all channels
      operationId: getIMChannelsList
      parameters:
      - name: include
        in: query
        description: Additional information related to the channels.If passed in the param, then these values will be appended in the channel response. Allowed values are @preference@,@creator@,@meta@,@configParams@
        required: false
        style: simple
        explode: true
        schema:
          type:
          - 'null'
          - array
          description: Additional information related to the channels.If passed in the param, then these values will be appended in the channel response. Allowed values are @preference@,@creator@,@meta@,@configParams@
          items:
            type:
            - string
            - 'null'
            enum:
            - preference
            - creator
            maxLength: 100
            minLength: 0
          maxItems: 2
          uniqueItems: true
      - name: departmentId
        in: query
        description: Department Id for which channels to be fetched
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int64
          description: Department Id for which channels to be fetched
          pattern: ([0-9]+)
      - $ref: '#/components/parameters/integrationServiceId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '200':
          $ref: '#/components/responses/getIMChannelsList'
      security:
      - iam-oauth2-schema:
        - Desk.basic.READ
        - Desk.InstantMessages.READ
      x-audience:
      - external-public
components:
  responses:
    getIMChannelsList:
      description: getIMChannelsList template definitions
      content:
        application/json:
          schema:
            allOf:
            - type: object
              properties:
                data:
                  type: array
                  items:
                    type: object
                    properties:
                      creator:
                        type:
                        - 'null'
                        - object
                        additionalProperties: false
                        maxProperties: 13
                        minProperties: 13
                        properties:
                          lastName:
                            type:
                            - string
                            - 'null'
                            maxLength: 50
                            minLength: 0
                          agent:
                            type:
                            - boolean
                            - 'null'
                          displayName:
                            type:
                            - string
                            - 'null'
                            maxLength: 200
                            minLength: 0
                            pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
                          externalId:
                            type:
                            - string
                            - 'null'
                            maxLength: 100
                            minLength: 0
                          emailId:
                            type:
                            - string
                            - 'null'
                            maxLength: 100
                            minLength: 0
                            pattern: ^[a-zA-Z0-9\_]([a-zA-Z0-9\_\+\-\.\'&]*)@(?=.{4,256}$)(([a-zA-Z0-9]+)(([\-\_]*[a-zA-Z0-9])*)[\.])+[a-zA-Z]{2,22}$
                          type:
                            type:
                            - string
                            - 'null'
                            enum:
                            - END_USER
                            - AGENT
                            - TEAM
                            - TICKET
                            - ACTIVITY
                            maxLength: 100
                            minLength: 0
                          zuid:
                            type:
                            - string
                            - 'null'
                            - integer
                            format: int32
                            pattern: ([0-9]+)
                          photoURL:
                            type:
                            - string
                            - 'null'
                            maxLength: 200
                            minLength: 0
                            pattern: (^(ht|f)tp(s?)\://[-.\w]*(/?)([a-zA-Z0-9\-\.\?\,\:\'/\\+=&%\$#_@]*)?$)
                          firstName:
                            type:
                            - string
                            - 'null'
                            maxLength: 50
                            minLength: 0
                          name:
                            type:
                            - string
                            - 'null'
                            maxLength: 100
                            minLength: 0
                          roleName:
                            type:
                            - string
                            - 'null'
                            maxLength: 100
                            minLength: 0
                          id:
                            type:
                            - string
                            - 'null'
                            - integer
                            format: int64
                            pattern: ([0-9]+)
                          email:
                            type:
                            - string
                            - 'null'
                            maxLength: 100
                            minLength: 0
                            pattern: ^[a-zA-Z0-9\_]([a-zA-Z0-9\_\+\-\.\'&]*)@(?=.{4,256}$)(([a-zA-Z0-9]+)(([\-\_]*[a-zA-Z0-9])*)[\.])+[a-zA-Z]{2,22}$
                        required:
                        - agent
                        - displayName
                        - email
                        - emailId
                        - externalId
                        - firstName
                        - id
                        - lastName
                        - name
                        - photoURL
                        - roleName
                        - type
                        - zuid
                      preference:
                        type:
                        - 'null'
                        - object
                        additionalProperties: false
                        maxProperties: 8
                        minProperties: 8
                        properties:
                          updatedBy:
                            type:
                            - string
                            - 'null'
                            - integer
                            format: int64
                            pattern: ([0-9]+)
                          businessHourEnabled:
                            type:
                            - boolean
                            - 'null'
                          businessHourId:
                            type:
                            - string
                            - 'null'
                            - integer
                            format: int64
                            pattern: ([0-9]+)
                          allHandlingAgents:
                            type:
                            - 'null'
                            - array
                            items:
                              type:
                              - string
                              - 'null'
                              - integer
                              format: int64
                              pattern: ([0-9]+)
                            uniqueItems: false
                          autoTicketConvertInterval:
                            type:
                            - string
                            - 'null'
                            maxLength: 100
                            minLength: 0
                            pattern: '[0-9]+'
                          autoTicketConvert:
                            type:
                            - boolean
                            - 'null'
                          assignmentRuleEnabled:
                            type:
                            - boolean
                            - 'null'
                          updater:
                            type:
                            - 'null'
                            - object
                            additionalProperties: false
                            maxProperties: 13
                            minProperties: 13
                            properties:
                              lastName:
                                type:
                                - string
                                - 'null'
                                maxLength: 50
                                minLength: 0
                              agent:
                                type:
                                - boolean
                                - 'null'
                              displayName:
                                type:
                                - string
                                - 'null'
                                maxLength: 200
                                minLength: 0
                                pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
                              externalId:
                                type:
                                - string
                                - 'null'
                                maxLength: 100
                                minLength: 0
                              emailId:
                                type:
                                - string
                                - 'null'
                                maxLength: 100
                                minLength: 0
                                pattern: ^[a-zA-Z0-9\_]([a-zA-Z0-9\_\+\-\.\'&]*)@(?=.{4,256}$)(([a-zA-Z0-9]+)(([\-\_]*[a-zA-Z0-9])*)[\.])+[a-zA-Z]{2,22}$
                              type:
                                type:
                                - string
                                - 'null'
                                enum:
                                - END_USER
                                - AGENT
                                - TEAM
                                - TICKET
                                - ACTIVITY
                                maxLength: 100
                                minLength: 0
                              zuid:
                                type:
                                - string
                                - 'null'
                                - integer
                                format: int32
                                pattern: ([0-9]+)
                              photoURL:
                                type:
                                - string
                                - 'null'
                                maxLength: 200
                                minLength: 0
                                pattern: (^(ht|f)tp(s?)\://[-.\w]*(/?)([a-zA-Z0-9\-\.\?\,\:\'/\\+=&%\$#_@]*)?$)
                              firstName:
                                type:
                                - string
                                - 'null'
                                maxLength: 50
                                minLength: 0
                              name:
                                type:
                                - string
                                - 'null'
                                maxLength: 100
                                minLength: 0
                              roleName:
                                type:
                                - string
                                - 'null'
                                maxLength: 100
                                minLength: 0
                              id:
                                type:
                                - string
                                - 'null'
                                - integer
                                format: int64
                                pattern: ([0-9]+)
                              email:
                                type:
                                - string
                                - 'null'
                                maxLength: 100
                                minLength: 0
                                pattern: ^[a-zA-Z0-9\_]([a-zA-Z0-9\_\+\-\.\'&]*)@(?=.{4,256}$)(([a-zA-Z0-9]+)(([\-\_]*[a-zA-Z0-9])*)[\.])+[a-zA-Z]{2,22}$
                            required:
                            - agent
                            - displayName
                            - email
                            - emailId
                            - externalId
                            - firstName
                            - id
                            - lastName
                            - name
                            - photoURL
                            - roleName
                            - type
                            - zuid
                        required:
                        - allHandlingAgents
                        - assignmentRuleEnabled
                        - autoTicketConvert
                        - autoTicketConvertInterval
                        - businessHourEnabled
                        - businessHourId
                        - updatedBy
                        - updater
            - type:
              - 'null'
              - object
              additionalProperties: false
              properties:
                data:
                  $ref: ./IM_Channel.json#/components/schemas/listOfIMChannels
              required:
              - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - defaultBotId: '-1'
                  code: SANDBOX
                  accountName: '+13312040199'
                  integrationServiceType: WHATSAPP
                  appName: Sandbox
                  departmentId: '186543000000006907'
                  universalLink: https://wa.me/13312040199
                  isActive: true
                  isAuthorizationPending: false
                  photoURL: https://desk.zoho.com/api/v1/channels/sandbox/photo?orgId=78412359
                  isSubscribed: true
                  isDeleted: false
                  isStorageEnabled: false
                  createdBy: '78412824'
                  isOwner: true
                  name: Sandbox
                  createdTime: 1693818836000
                  id: '3942000000045001'
                  authenticationURL: null
                  isSandBox: true
                - defaultBotId: '-1'
                  code: TEST_SOFTWARE_4_3
                  accountName: Test Software 4
                  integrationServiceType: FACEBOOKMESSENGER
                  appName: Test Software 4
                  departmentId: '186543000000393040'
                  universalLink: https://m.me/168123406390163
                  isActive: true
                  isAuthorizationPending: false
                  photoURL: https://desk.zoho.com/api/v1/channels/test_software_4_3/photo?orgId=78412359
                  isSubscribed: true
                  isDeleted: false
                  isStorageEnabled: false
                  createdBy: '78412824'
                  isOwner: true
                  name: Test Software 4
                  createdTime: 1707287312000
                  id: '3942000000943035'
                  authenticationURL: null
                  isSandBox: false
                - defaultBotId: '-1'
                  code: TEST_DEP
                  accountName: ZImAbhiTestBot
                  integrationServiceType: TELEGRAM
                  appName: Test DEP
                  departmentId: '186543000000393040'
                  universalLink: https://t.me/ZImAbhiTestBot
                  isActive: true
                  isAuthorizationPending: false
                  photoURL: https://desk.zoho.com/api/v1/channels/test_dep/photo?orgId=78412359
                  isSubscribed: true
                  isDeleted: false
                  isStorageEnabled: false
                  createdBy: '76837521'
                  isOwner: true
                  name: Test DEP
                  createdTime: 1705378636000
                  id: '3942000000735961'
                  authenticationURL: null
                  isSandBox: false
    getIMChannel:
      description: getIMChannel template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              defaultBotId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              code:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
              accountName:
                type:
                - string
                - 'null'
                maxLength: 500
                minLength: 0
                pattern: '[0-9a-zA-Z_\-\&\.\$\@\^\(\)\{\}\~\=\-\|\*\+\?\[\]\,\:\''\/\!\P{InBasicLatin}\s]+'
              integrationServiceType:
                type:
                - string
                - 'null'
                enum:
                - TELEGRAM
                - TWILIO
                - IM_TALK
                - LINE
                - WECHAT
                - WHATSAPP
                - FACEBOOKMESSENGER
                maxLength: 100
                minLength: 0
              appName:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
              departmentId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              universalLink:
                type:
                - string
                - 'null'
                maxLength: 65535
                minLength: 0
                pattern: (^(ht|f)tp(s?)\://[-.\w]*(/?)([a-zA-Z0-9\-\.\?\,\:\'/\\+=&%\$#_@]*)?$)
              isActive:
                type:
                - boolean
                - 'null'
              isAuthorizationPending:
                type:
                - boolean
                - 'null'
              photoURL:
                type:
                - string
                - 'null'
                maxLength: 65535
                minLength: 0
                pattern: (^(ht|f)tp(s?)\://[-.\w]*(/?)([a-zA-Z0-9\-\.\?\,\:\'/\\+=&%\$#_@]*)?$)
              isSubscribed:
                type:
                - boolean
                - 'null'
              configParams:
                $ref: ./IM_Channel.json#/components/schemas/listOfConfigParams
              isDeleted:
                type:
                - boolean
                - 'null'
              createdBy:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: '[0-9]+'
              isOwner:
                type:
                - boolean
                - 'null'
              isStorageEnabled:
                type:
                - boolean
                - 'null'
              conversationCount:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: '[0-9]+'
              meta:
                $ref: ./IM_Channel.json#/components/schemas/listOfChannelMeta
              name:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
              createdTime:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
              authenticationURL:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: (^(ht|f)tp(s?)\://[-.\w]*(/?)([a-zA-Z0-9\-\.\?\,\:\'/\\+=&%\$#_@]*)?$)
              id:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              isSandBox:
                type:
                - boolean
                - 'null'
            required:
            - accountName
            - appName
            - authenticationURL
            - code
            - configParams
            - conversationCount
            - createdBy
            - createdTime
            - defaultBotId
            - departmentId
            - id
            - integrationServiceType
            - isActive
            - isAuthorizationPending
            - isDeleted
            - isOwner
            - isSandBox
            - isStorageEnabled
            - isSubscribed
            - meta
            - name
            - photoURL
            - universalLink
          examples:
            Valid responses Definitions:
              value: null
  parameters:
    id:
      name: id
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    integrationServiceId:
      name: integrationServiceId
      in: query
      description: Channel ID to filter
      required: true
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        description: Channel ID to filter
        enum:
        - TELEGRAM
        - TWILIO
        - IM_TALK
        - LINE
        - WECHAT
        - WHATSAPP
        - FACEBOOKMESSENGER
        maxLength: 100
        minLength: 0
  securitySchemes:
    iam-oauth2-schema:
      $ref: ./Common.json#/components/securitySchemes/iam-oauth2-schema
x-entity: Helpcenter