Zoho

Zoho Helpcenter API

The Helpcenter API from Zoho — 3 operation(s) for helpcenter.

GitHub OpenAPI

Operations 3

POST /api/v1/helpCenters/{helpcenterId}/sitemaps Update Helpcenter sitemaps #
GET /api/v1/helpCenters List help centers #
GET /api/v1/helpCenters/{helpcenterId} Get details of help center #

Documentation

📖
Documentation
https://www.zoho.com/crm/developer/docs/api/
📖
APIReference
https://www.zoho.com/crm/developer/docs/api/v8/
📖
GettingStarted
https://www.zoho.com/crm/developer/docs/
📖
Documentation
https://desk.zoho.com/DeskAPIDocument
📖
Documentation
https://www.zoho.com/analytics/api/v2/introduction.html
📖
APIReference
https://www.zoho.com/analytics/api/v2/
📖
Documentation
https://www.bigin.com/developer/docs/apis/v2/

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/zoho/refs/heads/main/openapi/zoho-helpcenter-api-openapi.yml

Code Examples

💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-Sample-apps-iOS
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-android
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-flutter
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-reactnative
💻
CodeExamples
https://github.com/zoho/Zoho-Desk-ASAP-Mobile-SDK-API-Samples
💻
CodeExamples
https://github.com/zoho/analytics-codestudio

Other Resources

🔗
SDKs
https://packagist.org/packages/zohocrm/php-sdk-8.0
🔗
SDKs
https://pypi.org/project/zohocrmsdk8-0/
🔗
SDKs
https://www.nuget.org/packages/ZOHOCRMSDK-8.0/
🔗
SDKs
https://github.com/zoho/zohocrm-java-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/nodejs-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/typescript-sdk-8.0
🔗
SDKs
https://rubygems.org/gems/ZOHOCRMSDK8_0
🔗
SDKs
https://github.com/zoho/zohocrm-javascript-sdk-8.0
🔗
SDKs
https://github.com/zoho/zohocrm-scala-sdk-8.0
🔗
SDKs
https://cocoapods.org/pods/ZCRMiOS
🔗
DeveloperPortal
https://www.zoho.com/desk/developers/
🔗
SDKs
https://github.com/zoho/ZohoDeskPortalSDK
🔗
SDKs
https://github.com/zoho/react-native-zohodesk-portal-sdk
🔗
SDKs
https://github.com/zoho/zdesk-asap-flutter
🔗
SDKs
https://github.com/zoho/cordova-plugin-zohodesk-portal
🔗
Tools
https://github.com/zoho/analytics-mcp-server
🔗
Integrations
https://github.com/zoho/analytics-dataiku-import-plugin
🔗
Integrations
https://github.com/zoho/analytics-dataiku-export-plugin
🔗
DeveloperPortal
https://www.bigin.com/developer-center.html

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OpenAPI Specification

zoho-helpcenter-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Helpcenter API
  version: 1.0.0
tags:
- name: Helpcenter
paths:
  /api/v1/helpCenters/{helpcenterId}/sitemaps:
    post:
      tags:
      - Helpcenter
      summary: Update Helpcenter sitemaps
      description: This API will generate sitemaps for the given Helpcenter
      operationId: createSiteMaps
      parameters:
      - $ref: '#/components/parameters/helpcenterId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '500':
          $ref: ./Common.json#/components/responses/internalErrorResponse
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.UPDATE
      x-audience:
      - external-public
  /api/v1/helpCenters:
    get:
      tags:
      - Helpcenter
      summary: List help centers
      description: This API lists the help centers configured in your Zoho Desk portal.
      operationId: getAllHelpCenters
      parameters:
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/helpcenterListViewResponse'
        '500':
          $ref: ./Common.json#/components/responses/internalErrorResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.basic.READ
        - Desk.settings.READ
      x-audience:
      - external-public
  /api/v1/helpCenters/{helpcenterId}:
    get:
      tags:
      - Helpcenter
      summary: Get details of help center
      description: This API fetches the details of a particular help center.
      operationId: getHelpCenter
      parameters:
      - $ref: '#/components/parameters/helpcenterId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/helpcenterDetailResponse'
        '500':
          $ref: ./Common.json#/components/responses/internalErrorResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
        '404':
          $ref: ./Common.json#/components/responses/urlNotFoundErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.basic.READ
        - Desk.settings.READ
      x-audience:
      - external-public
components:
  responses:
    helpcenterListViewResponse:
      description: helpcenterListViewResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              data:
                $ref: ./Helpcenter.json#/components/schemas/data
            required:
            - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - isDefault: true
                  name: Zoho Cares
                  id: '24073000002579275'
                  departmentIds:
                  - '24073000000102043'
                  isMultilingualEnabled: true
                  helpCenterLocales:
                  - name: ZohoCorp Portal
                    locale: en
                    type: DEFAULT
                    status: ACCESIBLE_IN_HELPCENTER
                  primaryLocale: en
                  logoUrl: https://static.zohocdn.com/desk/app/images/portalLogo.de847024ebc0131731a3.png
                  url: https://help.zoho.com/portal/
                  status: ACTIVE
    helpcenterDetailResponse:
      description: helpcenterDetailResponse template definitions
      content:
        application/json:
          schema:
            additionalProperties: false
            allOf:
            - $ref: ./Helpcenter.json#/components/schemas/helpcenterDefaultResponse
            - type:
              - 'null'
              - object
              properties:
                translateMode:
                  type:
                  - string
                  - 'null'
                  enum:
                  - MANUAL
                  - AUTO
                  maxLength: 100
                  minLength: 0
                siteMapUpdatedTime:
                  type:
                  - string
                  - 'null'
                  maxLength: 100
                  minLength: 0
                  pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
                domains:
                  $ref: ./Helpcenter.json#/components/schemas/helpcenterDomainsList
                favIconUrl:
                  type:
                  - string
                  - 'null'
                  maxLength: 200
                  minLength: 0
                  pattern: (^(ht|f)tp(s?)\://[-.\w]*(/?)([a-zA-Z0-9\-\.\?\,\:\'/\\+=&%\$#_@]*)?$)
                logoLinkBackUrl:
                  type:
                  - string
                  - 'null'
                  maxLength: 200
                  minLength: 0
                  pattern: ((^(ht|f)tp(s?)\://[-.\w]*(/?)([a-zA-Z0-9\-\.\?\,\:\'/\\+=&%\$#_@]*)?$)|[*]|^$)
                autoTranslateSettings:
                  $ref: ./HelpcenterAutoTranslateSetting.json#/components/schemas/autoTranslateSettingsList
                activeThemeId:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
              required:
              - activeThemeId
              - autoTranslateSettings
              - domains
              - favIconUrl
              - logoLinkBackUrl
              - siteMapUpdatedTime
              - translateMode
          examples:
            Valid responses Definitions:
              value:
                translateMode: AUTO
                domains:
                - name: partners.zoho.com
                  type: PRIMARY
                logoLinkBackUrl: https://zoho.com/desk
                departmentIds:
                - '24073000002579221'
                isMultilingualEnabled: true
                logoUrl: https://desk.zoho.com/api/v1/helpCenter/24073000002579275/logo/24073000002572232?orgId=2389290
                url: https://partners.zoho.com/portal/
                locales:
                - en
                isDefault: false
                siteMapUpdatedTime: 1577350089000
                name: Zoho Cares
                favIconUrl: https://desk.zoho.com/api/v1/helpCenter/24073000002579275/favIcon/2407300000257912?orgId=2389290
                id: '24073000002579275'
                helpCenterLocales:
                - name: Zoho Cares
                  locale: en
                  type: DEFAULT
                  status: ACCESIBLE_IN_HELPCENTER
                primaryLocale: en
                autoTranslateSettings:
                - languages:
                  - ar
                  - cs
                  - de
                  installationId: '24073000002579275'
                  uuId: 50c9bb96b17694d63cd0f03eadbe4ae5
                  status: ACTIVE
                status: ACTIVE
  parameters:
    helpcenterId:
      name: helpcenterId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
  securitySchemes:
    iam-oauth2-schema:
      $ref: ./Common.json#/components/securitySchemes/iam-oauth2-schema
x-entity: Helpcenter