Zoho Email Templates API

openapi: 3.2.0
info:
  title: Helpcenter Email Templates API
  version: 1.0.0
tags:
- name: EmailTemplates
paths:
  /api/v1/templates:
    get:
      tags:
      - EmailTemplates
      summary: Listing Templates
      description: List all Templates
      operationId: getTemplates
      parameters:
      - name: searchStr
        in: query
        description: 'String to search for templates by name. The string must contain at least one character. Three search methods are supported: 1) string* - Searches for templates whose name start with the string, 2) *string* - Searches for templates whose name contain the string, 3) string - Searches for templates whose name is an exact match for the string'
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: 'String to search for templates by name. The string must contain at least one character. Three search methods are supported: 1) string* - Searches for templates whose name start with the string, 2) *string* - Searches for templates whose name contain the string, 3) string - Searches for templates whose name is an exact match for the string'
          maxLength: 100
          minLength: 0
      - $ref: '#/components/parameters/departmentId'
      - $ref: '#/components/parameters/module'
      - name: limit
        in: query
        description: number of templates to be retrieved Range 1-50, @DEFAULT 50@
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int32
          description: number of templates to be retrieved Range 1-50, @DEFAULT 50@
          pattern: ([0-9]+)
      - name: from
        in: query
        description: from index, @DEFAULT 1@
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int32
          description: from index, @DEFAULT 1@
          pattern: ([0-9]+)
      - name: folderId
        in: query
        description: the corresponding folder to be fetched
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int64
          description: the corresponding folder to be fetched
          pattern: ([0-9]+)
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/templateListResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
    post:
      tags:
      - EmailTemplates
      summary: 'Add Template '
      description: 'Add a new Template '
      operationId: addTemplate
      parameters:
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/templatejson'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '201':
          $ref: '#/components/responses/templateAttachmentResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.CREATE
      x-audience:
      - external-public
  /api/v1/templates/{emailTemplateId}/cloneAttachments:
    post:
      tags:
      - EmailTemplates
      summary: Cloning a Email Template Attachments
      description: 'Cloning an exisiting Template''s attachments '
      operationId: cloneTemplateAttachments
      parameters:
      - $ref: '#/components/parameters/emailTemplateId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/cloneTemplateAttachmentsResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.CREATE
      x-audience:
      - external-public
  /api/v1/templates/placeHolders:
    get:
      tags:
      - EmailTemplates
      summary: 'Fetching placeholders '
      description: List the placeholders supported in emailTemplates
      operationId: getPlaceHolders
      parameters:
      - $ref: '#/components/parameters/departmentId'
      - $ref: '#/components/parameters/module'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/placeHolderListResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
  /api/v1/templates/{emailTemplateId}:
    get:
      tags:
      - EmailTemplates
      summary: View Template
      description: View a particular Template
      operationId: getTemplate
      parameters:
      - $ref: '#/components/parameters/emailTemplateId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/templateAttachmentResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
    put:
      tags:
      - EmailTemplates
      summary: 'Update Template '
      description: 'Update an existing Template '
      operationId: updateTemplate
      parameters:
      - $ref: '#/components/parameters/emailTemplateId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/updateTemplate_templatejson'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '200':
          $ref: '#/components/responses/templateAttachmentResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.UPDATE
      x-audience:
      - external-public
    delete:
      tags:
      - EmailTemplates
      summary: 'Delete Template '
      description: 'Delete a Template '
      operationId: deleteTemplate
      parameters:
      - $ref: '#/components/parameters/emailTemplateId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.DELETE
      x-audience:
      - external-public
  /api/v1/templates/{emailTemplateId}/render:
    post:
      tags:
      - EmailTemplates
      summary: 'Rendering a Template '
      description: 'Render an exisiting Template into reply '
      operationId: applyTemplate
      parameters:
      - name: entityId
        in: query
        required: true
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
      - $ref: '#/components/parameters/emailTemplateId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/templateRenderAPIPayload'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/applyTemplateResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
components:
  requestBodies:
    updateTemplate_templatejson:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              templateName:
                type:
                - string
                - 'null'
                maxLength: 250
                minLength: 0
                pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
              subject:
                type:
                - string
                - 'null'
                maxLength: 1000
                minLength: 0
              recordType:
                type:
                - string
                - 'null'
                enum:
                - tickets
                - tasks
                - contacts
                - accounts
                - products
                - calls
                - events
                maxLength: 100
                minLength: 0
              departmentId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              replyTo:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: ^[a-zA-Z0-9\_]([a-zA-Z0-9\_\+\-\.\'&]*)@(?=.{4,256}$)(([a-zA-Z0-9]+)(([\-\_]*[a-zA-Z0-9])*)[\.])+[a-zA-Z]{2,22}$
              attachmentIds:
                $ref: ./EmailTemplates.json#/components/schemas/attachmentIds
              body:
                type:
                - string
                - 'null'
                maxLength: 64000
                minLength: 0
              fromId:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: (^((.*?)((<)*?[a-zA-Z0-9]([\w\-.+]*)@([\w\-.]*)(\.[a-zA-Z]{2,22}(.[a-zA-Z]{2}){0,2})(>)*?(\s)*((,|;)\s*)?))+|^$)
              contentType:
                type:
                - string
                - 'null'
                enum:
                - plaintext
                - richtext
                maxLength: 100
                minLength: 0
              folderId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
          examples:
            Valid requestBody Definitions:
              value:
                templateName: new Template
                subject: My New Template
                recordType: tickets
    templatejson:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              templateName:
                type:
                - string
                - 'null'
                maxLength: 250
                minLength: 0
                pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
              subject:
                type:
                - string
                - 'null'
                maxLength: 1000
                minLength: 0
              recordType:
                type:
                - string
                - 'null'
                enum:
                - tickets
                - tasks
                - contacts
                - accounts
                - products
                - calls
                - events
                maxLength: 100
                minLength: 0
              departmentId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              replyTo:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: ^[a-zA-Z0-9\_]([a-zA-Z0-9\_\+\-\.\'&]*)@(?=.{4,256}$)(([a-zA-Z0-9]+)(([\-\_]*[a-zA-Z0-9])*)[\.])+[a-zA-Z]{2,22}$
              attachmentIds:
                $ref: ./EmailTemplates.json#/components/schemas/attachmentIds
              body:
                type:
                - string
                - 'null'
                maxLength: 64000
                minLength: 0
              fromId:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: (^((.*?)((<)*?[a-zA-Z0-9]([\w\-.+]*)@([\w\-.]*)(\.[a-zA-Z]{2,22}(.[a-zA-Z]{2}){0,2})(>)*?(\s)*((,|;)\s*)?))+|^$)
              contentType:
                type:
                - string
                - 'null'
                enum:
                - plaintext
                - richtext
                maxLength: 100
                minLength: 0
              folderId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
            required:
            - contentType
            - departmentId
            - folderId
            - fromId
            - recordType
            - subject
            - templateName
          examples:
            Valid requestBody Definitions:
              value:
                templateName: new Template
                subject: My Template Subject
                recordType: tickets
                departmentId: '4000000007039'
                attachmentIds:
                - 1892000000132047
                body: '<table align="center" border="0" cellpadding="0" cellspacing="0" style="margin: 0px; background: rgb(242, 242, 242);" width="100%"><tbody><tr><td style="padding: 30.0px 20.0px;" valign="top"><table cellpadding="0" cellspacing="0" style="margin: 0.0px auto;" width="90%"><tbody><tr><td valign="top" style="border: 1.0px solid rgb(218, 218, 218); background-color: #ffffff; padding: 30px;"><div style="font-family: lucida grande, lucida sans, lucida sans unicode, arial, helvetica, verdana, sans-serif; font-size: 14px; line-height: 24px; font-weight: normal; color: rgb(34, 34, 34);">Dear ${Cases.Contact Name},<br> <br>Your ticket has been created with the ticket ID  ${Cases.Request Id} and subject  "${Cases.Subject}"<br> <br>Someone from our customer service team will review it and respond shortly.<br> <br>Regards,<br>${Organization.Organization Name} Support Team.<br><br>${Cases.CUSTOMER_PORTAL_BUTTON}</div> </td> </tr> <tr> <td style="padding-top: 5.0px;" valign="top">  </td> </tr> </tbody> </table> </td> </tr> </tbody> </table>'
                fromId: support@@zylker.com
                contentType: richtext
                folderId: '4000000007021'
    templateRenderAPIPayload:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              source:
                type:
                - string
                - 'null'
                enum:
                - TICKET_REPLY
                - SLA
                - AUTOMATION_ALERTS
                - NOTIFICATIONS
                maxLength: 100
                minLength: 0
          examples:
            Valid requestBody Definitions:
              value:
                source: TICKET_REPLY
  parameters:
    departmentId:
      name: departmentId
      in: query
      description: the corresponding department to be fetched
      required: true
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        description: the corresponding department to be fetched
        pattern: ([0-9]+)
    emailTemplateId:
      name: emailTemplateId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    module:
      name: module
      in: query
      description: The name of the module
      required: true
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        description: The name of the module
        enum:
        - tickets
        - tasks
        - contacts
        - accounts
        - products
        - solutions
        - calls
        - events
        maxLength: 100
        minLength: 0
  responses:
    cloneTemplateAttachmentsResponse:
      description: cloneTemplateAttachmentsResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              data:
                $ref: ./EmailTemplates.json#/components/schemas/cloneTemplateAttachmentsArr
            required:
            - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - size: '10247'
                  name: mortytwo.jpeg
                  parentAttachmentId: '1000000211013'
                  href: https://support.zoho.com/api/v1/uploads/1000000212005/content
                  clonedAttachmentId: '1000000212005'
                - size: '11682'
                  name: 12img.png
                  parentAttachmentId: '1000000211015'
                  href: https://support.zoho.com/api/v1/uploads/1000000212007/content
                  clonedAttachmentId: '1000000212007'
    placeHolderListResponse:
      description: placeHolderListResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              data:
                $ref: ./EmailTemplates.json#/components/schemas/placeHolderList
            required:
            - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - supportedPlaceHolders:
                  - i18nFieldLabel: Priority
                    fieldLabel: Priority
                    placeHolder: ${Cases.Priority}
                  - i18nFieldLabel: Ticket Owner
                    fieldLabel: Case Owner
                    placeHolder: ${Cases.Case Owner}
                  - i18nFieldLabel: Status
                    fieldLabel: Status
                    placeHolder: ${Cases.Status}
                  - i18nFieldLabel: Contact Name
                    fieldLabel: Contact Name
                    placeHolder: ${Cases.Contact Name}
                  - i18nFieldLabel: Subject
                    fieldLabel: Subject
                    placeHolder: ${Cases.Subject}
                  - i18nFieldLabel: Product Name
                    fieldLabel: Product Name
                    placeHolder: ${Cases.Product Name}
                  - i18nFieldLabel: Product Name
                    fieldLabel: Product Name
                    placeHolder: ${Cases.Product Name}
                  - i18nFieldLabel: Resolution
                    fieldLabel: Resolution
                    placeHolder: ${Cases.Resolution}
                  i18nModule: Tickets
                  module: Cases
                - supportedPlaceHolders:
                  - i18nFieldLabel: First Name
                    fieldLabel: First Name
                    placeHolder: ${User.First Name}
                  - i18nFieldLabel: Last Name
                    fieldLabel: Last Name
                    placeHolder: ${User.Last Name}
                  - i18nFieldLabel: Mobile
                    fieldLabel: Mobile
                    placeHolder: ${User.Mobile}
                  i18nModule: Agent
                  module: User
                - supportedPlaceHolders:
                  - i18nFieldLabel: Organization Name
                    fieldLabel: Organization Name
                    placeHolder: ${Organization.Organization Name}
                  - i18nFieldLabel: Organization Logo
                    fieldLabel: Organization Logo
                    placeHolder: ${Organization.Organization Logo}
                  - i18nFieldLabel: City
                    fieldLabel: City
                    placeHolder: ${Organization.City}
                  i18nModule: Organization
                  module: Organization
    applyTemplateResponse:
      description: applyTemplateResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              attachments:
                $ref: ./EmailTemplates.json#/components/schemas/attachmentsResponse
              subject:
                type:
                - string
                - 'null'
                maxLength: 1000
                minLength: 0
              body:
                type:
                - string
                - 'null'
                maxLength: 64000
                minLength: 0
            required:
            - attachments
            - body
            - subject
          examples:
            Valid responses Definitions:
              value:
                attachments:
                - size: '8842'
                  name: ricktwo.jpeg
                  id: '4000000132047'
                subject: My support Template
                body: lakshmansupport1lakshmanvignesh<a target="_blank" href="https://support.zoho.com/support/lakshmansupport1/ShowHomePage.do#Cases/dv/51123033fe97b2f8922ba57825f2f328">MEOW Ticket</a> newuser+1105/30/2016 09:57 AMI am containing a content
    templateListResponse:
      description: templateListResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - array
            items:
              $ref: ./EmailTemplates.json#/components/schemas/templateResponse
          examples:
            Valid responses Definitions:
              value:
              - folder:
                  folderName: Agent Notifications
                  folderId: '4000000007021'
                replyToAddr: null
                templateName: Notify contact when a comment is added
                recordType: tickets
                subject: '[##${Cases.Request Id}##] ${Cases.Recent Comment By} has commented to your ticket'
                departmentId: '4000000007043'
                templateId: '4000000007111'
                body: '<table align="center" border="0" cellpadding="0" cellspacing="0" style="margin: 0px; background: rgb(242, 242, 242);" width="100%"><tbody><tr><td style="padding: 30.0px 20.0px;" valign="top"><table cellpadding="0" cellspacing="0" style="margin: 0.0px auto;" width="90%"><tbody><tr><td valign="top" style="border: 1.0px solid rgb(218, 218, 218); background-color: #ffffff; padding: 30px;"><div style="font-family: lucida grande, lucida sans, lucida sans unicode, arial, helvetica, verdana, sans-serif; font-size: 14px; line-height: 24px; font-weight: normal; color: rgb(34, 34, 34);">Dear ${Cases.Contact Name},<br> <br>${Cases.Recent Comment By} has left the following comment on your ticket, #${Cases.Request Id} ${Cases.Subject}.<br> <br>${Cases.Recent Comment}<br> <br>Regards,<br>${Organization.Organization Name} Support Team.<br><br>${Cases.CUSTOMER_PORTAL_BUTTON}</div> </td> </tr> <tr> <td style="padding-top: 5.0px;" valign="top">  </td> </tr> </tbody> </table> </td> </tr> </tbody> </table>'
                category: DEFAULT_TEMPLATE
                fromId: null
                contentType: richtext
                folderId: '4000000007021'
              - folder:
                  folderName: Agent Notifications
                  folderId: '4000000007021'
                replyToAddr: null
                templateName: Notify contact when a comment is edited
                recordType: tickets
                subject: '[##${Cases.Request Id}##] ${Cases.Recent Comment By} has updated comment in your ticket'
                departmentId: '4000000007043'
                templateId: '4000000007113'
                body: '<table align="center" border="0" cellpadding="0" cellspacing="0" style="margin: 0px; background: rgb(242, 242, 242);" width="100%"><tbody><tr><td style="padding: 30.0px 20.0px;" valign="top"><table cellpadding="0" cellspacing="0" style="margin: 0.0px auto;" width="90%"><tbody><tr><td valign="top" style="border: 1.0px solid rgb(218, 218, 218); background-color: #ffffff; padding: 30px;"><div style="font-family: lucida grande, lucida sans, lucida sans unicode, arial, helvetica, verdana, sans-serif; font-size: 14px; line-height: 24px; font-weight: normal; color: rgb(34, 34, 34);">Dear ${Cases.Contact Name},<br> <br>${Cases.Recent Comment By} has updated the following comment in your ticket, #${Cases.Request Id} ${Cases.Subject}.<br> <br>${Cases.Recent Comment}<br> <br>Regards,<br>${Organization.Organization Name} Support Team.<br><br>${Cases.CUSTOMER_PORTAL_BUTTON}</div> </td> </tr> <tr> <td style="padding-top: 5.0px;" valign="top">  </td> </tr> </tbody> </table> </td> </tr> </tbody> </table>'
                category: DEFAULT_TEMPLATE
                fromId: null
                contentType: richtext
                folderId: '4000000007021'
              - folder:
                  folderName: Agent Notifications
                  folderId: '4000000007021'
                replyToAddr: null
                templateName: Notify contact when a comment is deleted
                recordType: tickets
                subject: '[##${Cases.Request Id}##] ${Cases.Recent Comment By} has deleted comment in your ticket'
                departmentId: '4000000007043'
                templateId: '4000000007115'
                body: '<table align="center" border="0" cellpadding="0" cellspacing="0" style="margin: 0px; background: rgb(242, 242, 242);" width="100%"><tbody><tr><td style="padding: 30.0px 20.0px;" valign="top"><table cellpadding="0" cellspacing="0" style="margin: 0.0px auto;" width="90%"><tbody><tr><td valign="top" style="border: 1.0px solid rgb(218, 218, 218); background-color: #ffffff; padding: 30px;"><div style="font-family: lucida grande, lucida sans, lucida sans unicode, arial, helvetica, verdana, sans-serif; font-size: 14px; line-height: 24px; font-weight: normal; color: rgb(34, 34, 34);">Dear ${Cases.Contact Name},<br> <br>${Cases.Recent Comment By} has deleted the following comment in your ticket, #${Cases.Request Id} ${Cases.Subject}.<br> <br>${Cases.Recent Comment}<br> <br>Regards,<br>${Organization.Organization Name} Support Team.<br><br>${Cases.CUSTOMER_PORTAL_BUTTON}</div> </td> </tr> <tr> <td style="padding-top: 5.0px;" valign="top">  </td> </tr> </tbody> </table> </td> </tr> </tbody> </table>'
                category: DEFAULT_TEMPLATE
                fromId: null
                contentType: richtext
                folderId: '4000000007021'
              - folder:
                  folderName: Agent Notifications
                  folderId: '4000000007021'
                replyToAddr: null
                templateName: Notify agent when a comment is deleted
                recordType: tickets
                subject: '[##${Cases.Request Id}##] ${Cases.Recent Comment By} has deleted a comment in the ticket'
                departmentId: '4000000007043'
                templateId: '4000000007135'
                body: '<table align="center" border="0" cellpadding="0" cellspacing="0" style="margin: 0px; background: rgb(242, 242, 242);" width="100%"><tbody><tr><td style="padding: 30.0px 20.0px;" valign="top"><table cellpadding="0" cellspacing="0" style="margin: 0.0px auto;" width="90%"><tbody><tr><td valign="top" style="border: 1.0px solid rgb(218, 218, 218); background-color: #ffffff; padding: 30px;"><div style="font-family: lucida grande, lucida sans, lucida sans unicode, arial, helvetica, verdana, sans-serif; font-size: 14px; line-height: 24px; font-weight: normal; color: rgb(34, 34, 34);">${Cases.Recent Comment By} has deleted the following comment in the ticket, #${Cases.Request Id} ${Cases.Subject}.<br> <br>${Cases.Recent Comment}<br><br><br>${Cases.SUPPORT_PORTAL_BUTTON}</div> </td> </tr> <tr> <td style="padding-top: 5.0px;" valign="top">  </td> </tr> </tbody> </table> </td> </tr> </tbody> </table>'
                category: DEFAULT_TEMPLATE
                fromId: null
                contentType: richtext
                folderId: '4000000007021'
    templateAttachmentResponse:
      description: templateAttachmentResponse template definitions
      content:
        application/json:
          schema:
            additionalProperties: false
            allOf:
            - $ref: ./EmailTemplates.json#/components/schemas/templateResponse
            - type:
              - 'null'
              - object
              properties:
                attachments:
                  $ref: ./EmailTemplates.json#/components/schemas/attachmentsResponse
              required:
              - attachments
          examples:
            Valid responses Definitions:
              value:
                attachments:
                - size: '8842'
                  name: rick.jpeg
                  id: '1892000000132047'
                recordType: tickets
                subject: My New Template
                departmentId: '4000000007039'
                templateId: '4000000040001'
                body: null
                fromId: newportal<support@zylker.com>
                folderId: '4000000007021'
                folder:
                  folderName: Agent Notifications
                  folderId: '4000000007021'
                replyToAddr: null
                templateName: new Template
                category: CUSTOM_TEMPLATE
                contentType: richtext
  securitySchemes:
    iam-oauth2-schema:
      $ref: ./Common.json#/components/securitySchemes/iam-oauth2-schema
x-entity: Helpcenter