Zoho

Zoho Blueprints API

The blueprints API from Zoho — 6 operation(s) for blueprints.

GitHub OpenAPI

Operations 9

GET /api/v1/blueprints List all blueprints in a department #
POST /api/v1/blueprints Create Blueprint #
POST /api/v1/blueprints/reorder Reorder blueprints #
GET /api/v1/tickets/{ticket_id}/blueprint Get Applied Blueprint details of ticket for a user #
GET /api/v1/blueprints/{blueprint_id} Get Blueprint Details #
DELETE /api/v1/blueprints/{blueprint_id} Delete Blueprint #
PATCH /api/v1/blueprints/{blueprint_id} Update a blueprint #
POST /api/v1/blueprints/{blueprint_id}/revoke Revoke Blueprint from Blueprint Level #
POST /api/v1/tickets/{ticket_id}/revokeBlueprint Revoke Blueprint at Entity Level #

Documentation

📖
Documentation
https://www.zoho.com/crm/developer/docs/api/
📖
APIReference
https://www.zoho.com/crm/developer/docs/api/v8/
📖
GettingStarted
https://www.zoho.com/crm/developer/docs/
📖
Documentation
https://desk.zoho.com/DeskAPIDocument
📖
Documentation
https://www.zoho.com/analytics/api/v2/introduction.html
📖
APIReference
https://www.zoho.com/analytics/api/v2/
📖
Documentation
https://www.bigin.com/developer/docs/apis/v2/

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/zoho/refs/heads/main/openapi/zoho-blueprints-api-openapi.yml

Code Examples

💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-Sample-apps-iOS
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-android
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-flutter
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-reactnative
💻
CodeExamples
https://github.com/zoho/Zoho-Desk-ASAP-Mobile-SDK-API-Samples
💻
CodeExamples
https://github.com/zoho/analytics-codestudio

Other Resources

🔗
SDKs
https://packagist.org/packages/zohocrm/php-sdk-8.0
🔗
SDKs
https://pypi.org/project/zohocrmsdk8-0/
🔗
SDKs
https://www.nuget.org/packages/ZOHOCRMSDK-8.0/
🔗
SDKs
https://github.com/zoho/zohocrm-java-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/nodejs-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/typescript-sdk-8.0
🔗
SDKs
https://rubygems.org/gems/ZOHOCRMSDK8_0
🔗
SDKs
https://github.com/zoho/zohocrm-javascript-sdk-8.0
🔗
SDKs
https://github.com/zoho/zohocrm-scala-sdk-8.0
🔗
SDKs
https://cocoapods.org/pods/ZCRMiOS
🔗
DeveloperPortal
https://www.zoho.com/desk/developers/
🔗
SDKs
https://github.com/zoho/ZohoDeskPortalSDK
🔗
SDKs
https://github.com/zoho/react-native-zohodesk-portal-sdk
🔗
SDKs
https://github.com/zoho/zdesk-asap-flutter
🔗
SDKs
https://github.com/zoho/cordova-plugin-zohodesk-portal
🔗
Tools
https://github.com/zoho/analytics-mcp-server
🔗
Integrations
https://github.com/zoho/analytics-dataiku-import-plugin
🔗
Integrations
https://github.com/zoho/analytics-dataiku-export-plugin
🔗
DeveloperPortal
https://www.bigin.com/developer-center.html

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OpenAPI Specification

zoho-blueprints-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Helpcenter Blueprints API
  version: 1.0.0
tags:
- name: blueprints
paths:
  /api/v1/blueprints:
    get:
      tags:
      - blueprints
      summary: List all blueprints in a department
      description: To get all blueprints in a specific department
      operationId: getBluePrints
      parameters:
      - $ref: '#/components/parameters/departmentId'
      - $ref: '#/components/parameters/module'
      - name: status
        in: query
        description: To get blueprints by status, allowed values are @ACTIVE@ ,@INACTIVE@ and @DRAFT@
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: To get blueprints by status, allowed values are @ACTIVE@ ,@INACTIVE@ and @DRAFT@
          enum:
          - ACTIVE
          - INACTIVE
          - DRAFT
          maxLength: 100
          minLength: 0
          pattern: ACTIVE|INACTIVE|DRAFT
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '200':
          $ref: '#/components/responses/getAllResponseObject'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
    post:
      tags:
      - blueprints
      summary: Create Blueprint
      description: To create a blueprint
      operationId: createBlueprint
      parameters:
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/createBlueprint'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/createBlueprintResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.CREATE
      x-audience:
      - external-public
  /api/v1/blueprints/reorder:
    post:
      tags:
      - blueprints
      summary: Reorder blueprints
      description: To reorder blueprints in a specific department
      operationId: reorderBlueprints
      parameters:
      - $ref: '#/components/parameters/departmentId'
      - $ref: '#/components/parameters/module'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/blueprintIdsObject'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: ./Common.json#/components/responses/emptyResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.UPDATE
      x-audience:
      - external-public
  /api/v1/tickets/{ticket_id}/blueprint:
    get:
      tags:
      - blueprints
      summary: Get Applied Blueprint details of ticket for a user
      description: To get the applied blueprint details of a ticket
      operationId: getAppliedBlueprintDetailsForTicket
      parameters:
      - name: include
        in: query
        description: Meta information related to the transition owners. Values allowed are: @transitionOwnerAgents@, @transitionOwnerTeams@, @transitionOwnerDept@ to include agents,teams,department under owners. You can pass multiple values by separating them with commas in the API request.
        required: false
        style: simple
        explode: true
        schema:
          type:
          - 'null'
          - array
          description: Meta information related to the transition owners. Values allowed are: @transitionOwnerAgents@, @transitionOwnerTeams@, @transitionOwnerDept@ to include agents,teams,department under owners. You can pass multiple values by separating them with commas in the API request.
          items:
            type:
            - string
            - 'null'
            enum:
            - transitionOwnerAgents
            - transitionOwnerTeams
            - transitionOwnerDept
            maxLength: 100
            minLength: 0
          uniqueItems: false
      - $ref: '#/components/parameters/ticket_id'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '200':
          $ref: '#/components/responses/getAppliedBlueprintDetailsResponse'
      security:
      - iam-oauth2-schema:
        - Desk.tickets.READ
      x-audience:
      - external-public
  /api/v1/blueprints/{blueprint_id}:
    get:
      tags:
      - blueprints
      summary: Get Blueprint Details
      description: To get a specific blueprint details
      operationId: getBlueprint
      parameters:
      - $ref: '#/components/parameters/blueprint_id'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/getBlueprintDetailsResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
    delete:
      tags:
      - blueprints
      summary: Delete Blueprint
      description: To delete a specific blueprint
      operationId: deleteBlueprint
      parameters:
      - $ref: '#/components/parameters/blueprint_id'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: ./Common.json#/components/responses/emptyResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.DELETE
      x-audience:
      - external-public
    patch:
      tags:
      - blueprints
      summary: Update a blueprint
      description: To update an existing blueprint
      operationId: updateBlueprint
      parameters:
      - $ref: '#/components/parameters/blueprint_id'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/updateBlueprint'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/createBlueprintResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.UPDATE
      x-audience:
      - external-public
  /api/v1/blueprints/{blueprint_id}/revoke:
    post:
      tags:
      - blueprints
      summary: Revoke Blueprint from Blueprint Level
      description: To revoke all entities from a particular blueprint
      operationId: revokeBlueprintForAllEntities
      parameters:
      - $ref: '#/components/parameters/blueprint_id'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/revokeBlueprintObject'
      security:
      - iam-oauth2-schema:
        - Desk.settings.UPDATE
      x-audience:
      - external-public
  /api/v1/tickets/{ticket_id}/revokeBlueprint:
    post:
      tags:
      - blueprints
      summary: Revoke Blueprint at Entity Level
      description: To revoke blueprint from an entity
      operationId: revokeBlueprintForATicket
      parameters:
      - $ref: '#/components/parameters/ticket_id'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/revokeBlueprintObject'
      security:
      - iam-oauth2-schema:
        - Desk.tickets.UPDATE
      x-audience:
      - external-public
components:
  parameters:
    departmentId:
      name: departmentId
      in: query
      description: Department for which the blueprints are listed
      required: false
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        description: Department for which the blueprints are listed
        pattern: ([0-9]+)
    module:
      name: module
      in: query
      description: module of the blueprints to be listed
      required: true
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        description: module of the blueprints to be listed
        enum:
        - tickets
        maxLength: 100
        minLength: 0
        pattern: tickets
    ticket_id:
      name: ticket_id
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    blueprint_id:
      name: blueprint_id
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        minimum: 1
        pattern: ([0-9]+)
  responses:
    revokeBlueprintObject:
      description: revokeBlueprintObject template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              message:
                type:
                - string
                - 'null'
                maxLength: 200
                minLength: 1
                pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
            required:
            - message
          examples:
            Valid responses Definitions:
              value:
                message: Blueprint has been revoked from this ticket
    getBlueprintDetailsResponse:
      description: getBlueprintDetailsResponse template definitions
      content:
        application/json:
          schema:
            oneOf:
            - type:
              - 'null'
              - object
              additionalProperties: false
              properties:
                orderNumber:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int32
                  minimum: 1
                  pattern: ([0-9]+)
                criteria:
                  $ref: ./blueprintCriteria.json#/components/schemas/criteriaObjectForResponse
                departmentId:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                module:
                  type:
                  - string
                  - 'null'
                  enum:
                  - tickets
                  maxLength: 100
                  minLength: 0
                  pattern: tickets
                description:
                  type:
                  - string
                  - 'null'
                  maxLength: 100
                  minLength: 0
                  pattern: '[0-9a-zA-Z_\-\.\$@\?\,\:\''\/\!\P{InBasicLatin}\s]+|^$'
                dynamicTransOwnerType:
                  type:
                  - string
                  - 'null'
                  enum:
                  - ACTIVE
                  - INACTIVE
                  maxLength: 100
                  minLength: 0
                  pattern: ACTIVE|INACTIVE
                active:
                  type:
                  - boolean
                  - 'null'
                type:
                  type:
                  - string
                  - 'null'
                  enum:
                  - NON_CONTINUOUS
                  - CONTINUOUS
                  maxLength: 100
                  minLength: 0
                  pattern: NON_CONTINUOUS|CONTINUOUS
                transitions:
                  $ref: ./blueprintTransitions.json#/components/schemas/transitionsArrayForResponse
                layoutId:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                states:
                  $ref: ./blueprintStates.json#/components/schemas/statesArrayForResponse
                layout:
                  $ref: ./blueprints.json#/components/schemas/layoutObject
                chartData:
                  $ref: ./blueprintChartData.json#/components/schemas/chartDataObjectForResponse
                strictModeConfig:
                  $ref: ./blueprintStrictModeConfig.json#/components/schemas/strictModeConfigObject
                createdBy:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                draft:
                  type:
                  - boolean
                  - 'null'
                name:
                  type:
                  - string
                  - 'null'
                  maxLength: 60
                  minLength: 1
                  pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
                modifiedBy:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                id:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  minimum: 1
                  pattern: ([0-9]+)
                modifiedTimeInMillis:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  minimum: 1
                  pattern: ([0-9]+)
                createdTimeInMillis:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  minimum: 1
                  pattern: ([0-9]+)
                connections:
                  $ref: ./blueprintConnections.json#/components/schemas/connectionsArrayForResponse
                fieldId:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
              required:
              - active
              - chartData
              - connections
              - createdBy
              - createdTimeInMillis
              - criteria
              - departmentId
              - description
              - draft
              - dynamicTransOwnerType
              - fieldId
              - id
              - layout
              - layoutId
              - modifiedBy
              - modifiedTimeInMillis
              - module
              - name
              - orderNumber
              - states
              - strictModeConfig
              - transitions
              - type
            - type:
              - 'null'
              - object
              additionalProperties: false
              properties:
                orderNumber:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int32
                  minimum: 1
                  pattern: ([0-9]+)
                criteria:
                  $ref: ./blueprintCriteria.json#/components/schemas/criteriaObjectForResponse
                departmentId:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                module:
                  type:
                  - string
                  - 'null'
                  enum:
                  - tickets
                  maxLength: 100
                  minLength: 0
                  pattern: tickets
                description:
                  type:
                  - string
                  - 'null'
                  maxLength: 100
                  minLength: 0
                  pattern: '[0-9a-zA-Z_\-\.\$@\?\,\:\''\/\!\P{InBasicLatin}\s]+|^$'
                dynamicTransOwnerType:
                  type:
                  - string
                  - 'null'
                  enum:
                  - ACTIVE
                  - INACTIVE
                  maxLength: 100
                  minLength: 0
                  pattern: ACTIVE|INACTIVE
                active:
                  type:
                  - boolean
                  - 'null'
                draftAt:
                  type:
                  - string
                  - 'null'
                  maxLength: 100
                  minLength: 0
                  pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
                type:
                  type:
                  - string
                  - 'null'
                  enum:
                  - NON_CONTINUOUS
                  - CONTINUOUS
                  maxLength: 100
                  minLength: 0
                  pattern: NON_CONTINUOUS|CONTINUOUS
                transitions:
                  $ref: ./blueprintTransitions.json#/components/schemas/transitionsArrayForResponse
                layoutId:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                states:
                  $ref: ./blueprintStates.json#/components/schemas/statesArrayForResponse
                layout:
                  $ref: ./blueprints.json#/components/schemas/layoutObject
                chartData:
                  $ref: ./blueprintChartData.json#/components/schemas/chartDataObjectForResponse
                strictModeConfig:
                  $ref: ./blueprintStrictModeConfig.json#/components/schemas/strictModeConfigObject
                createdBy:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                draft:
                  type:
                  - boolean
                  - 'null'
                name:
                  type:
                  - string
                  - 'null'
                  maxLength: 60
                  minLength: 1
                  pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
                modifiedBy:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                id:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  minimum: 1
                  pattern: ([0-9]+)
                modifiedTimeInMillis:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  minimum: 1
                  pattern: ([0-9]+)
                createdTimeInMillis:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  minimum: 1
                  pattern: ([0-9]+)
                connections:
                  $ref: ./blueprintConnections.json#/components/schemas/connectionsArrayForResponse
                fieldId:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
              required:
              - active
              - chartData
              - connections
              - createdBy
              - createdTimeInMillis
              - criteria
              - departmentId
              - description
              - draft
              - draftAt
              - dynamicTransOwnerType
              - fieldId
              - id
              - layout
              - layoutId
              - modifiedBy
              - modifiedTimeInMillis
              - module
              - name
              - orderNumber
              - states
              - strictModeConfig
              - transitions
              - type
          examples:
            Valid responses Definitions:
              value:
                criteria:
                  fieldConditions:
                  - condition: is open
                    fieldName: Status
                    fieldModule: tickets
                    value:
                    - ${OPEN}
                  pattern: (1)
                departmentId: '4000000007235'
                module: Cases
                isDraft: false
                description: Automates Private Threading Handling
                type: NON_CONTINUOUS
                transitions:
                - isAutoTransition: false
                  before:
                    accessors:
                      actionId: 4000000007723
                      owners:
                        agentIds:
                        - 4000000009158
                        otherRecpts:
                        - RECORD_OWNER
                        teamIds:
                        - 4000000009158
                      sharedDeptAccessors:
                      - accessors:
                          agentIds:
                          - 4000000009158
                          teamIds:
                          - 4000000009158
                        deptId: 4000000009158
                        sharingType: READ_ONLY
                    criteriaDetails:
                      criteria:
                        fieldConditions:
                        - condition: is open
                          fieldName: Status
                          value:
                          - ${OPEN}
                        pattern: (1)
                      actionId: 4000000007723
                  name: Feedbacks need to be monitored
                  description: Lack of instruments to repair
                  id: 4000000007723
                  during:
                  - actionId: 4000000007723
                    message: Add comment here
                  - fieldUpdates:
                      criteria:
                        fieldConditions:
                        - condition: is open
                          fieldName: Status
                          value:
                          - ${OPEN}
                        pattern: (1)
                      fieldId: 4000000009158
                      errorMsg: Enter a valid Priority
                    actionId: 4000000007723
                    isMandatory: true
                  - otherActions: BUG
                    actionId: 4000000007723
                    isMandatory: false
                  - otherActions: COMMENT
                    actionId: 4000000007723
                    isMandatory: true
                  after:
                    fieldUpdate:
                      ids:
                      - name: Update Sensitive fields
                        id: 4000000007723
                      actionId: 4000000007723
                    task:
                      ids:
                      - name: Create followup task
                        id: 4000000007723
                      actionId: 4000000007723
                    customFunction:
                      ids:
                      - name: Update Associated time entries
                        id: 4000000007723
                      actionId: 4000000007723
                    alert:
                      ids:
                      - name: Trigger Closed Alert
                        id: 4000000007723
                      actionId: 4000000007723
                  autoTransitionActions:
                    feedback: SURVEY_ALL
                    reply: REPLY_ALL
                  isCommonTransition: false
                - isAutoTransition: false
                  before:
                    accessors:
                      actionId: 4000000007723
                      owners:
                        agentIds:
                        - 4000000009158
                        otherRecpts:
                        - RECORD_OWNER
                        teamIds:
                        - 4000000009158
                      sharedDeptAccessors:
                      - accessors:
                          agentIds:
                          - 4000000009158
                          teamIds:
                          - 4000000009158
                        deptId: 4000000009158
                        sharingType: READ_ONLY
                    criteriaDetails:
                      criteria:
                        fieldConditions:
                        - condition: is open
                          fieldName: Status
                          value:
                          - ${OPEN}
                        pattern: (1)
                      actionId: 4000000007723
                  name: Common Handling
                  description: Its common transition
                  commonStates:
                  - Open
                  id: 4000000007723
                  during:
                  - actionId: 4000000007723
                    message: Add comment here
                  - fieldUpdates:
                      criteria:
                        fieldConditions:
                        - condition: is open
                          fieldName: Status
                          value:
                          - ${OPEN}
                        pattern: (1)
                      fieldId: 4000000009158
                      errorMsg: Enter a valid Priority
                    actionId: 4000000007723
                    isMandatory: true
                  - otherActions: BUG
                    actionId: 4000000007723
                    isMandatory: false
                  - otherActions: COMMENT
                    actionId: 4000000007723
                    isMandatory: true
                  after:
                    fieldUpdate:
                      ids:
                      - name: Update Sensitive fields
                        id: 4000000007723
                      actionId: 4000000007723
                    task:
                      ids:
                      - name: Create followup task
                        id: 4000000007723
                      actionId: 4000000007723
                    customFunction:
                      ids:
                      - name: Update Associated time entries
                        id: 4000000007723
                      actionId: 4000000007723
                    alert:
                      ids:
                      - name: Trigger Closed Alert
                        id: 4000000007723
                      actionId: 4000000007723
                  autoTransitionActions:
                    feedback: SURVEY_ALL
                    reply: REPLY_ALL
                  isCommonTransition: true
                layoutId: 4000000007723
                states:
                - timeInMins: 90
                  escalations:
                  - escalationRecipients:
                      agentIds:
                      - 4000000009158
                      otherRecpts:
                      - RECORD_OWNER
                    templateId: 4000000007355
                    escalationLevel: 1
                    whenToEscalate: 15
                  transitionsOrder:
                  - Common Handling
                  - Feedbacks need to be monitored
                  businessHrId: 4000000007355
                  name: Open
                  id: 4000000007723
                  type: START
                - timeInMins: 30
                  name: Escalated
                  id: 4000000007723
                  type: INTERMEDIATE
                - timeInMins: 30
                  name: Closed
                  id: 4000000007723
                  type: END
                chartData:
                  canvasPosition:
                    top: -29
                    left: -127
                  connectionDetails:
                  - toUuid: Closed2
                    transName: Check3
                    isCommTrans: true
                    fromUuid: Escalated1
                    usedStates:
                    - On Hold
                    - Open
                    isAuto: false
                  - toUuid: Closed3
                    transName: Check3
                    isCommTrans: false
                    fromUuid: OnHold2
                    isAuto: false
                  - toUuid: OnHold3
                    transName: Check3
                    isCommTrans: false
                    fromUuid: Open2
                    isAuto: false
                  stateDetails:
                  - lastModifiedStateName: Closed
                    stateName: Closed
                    displayName: Closed
                    stateId: '4000000007723'
                    position:
                      top: 316
                      left: 225
                  - lastModifiedStateName: Escalated
                    stateName: Escalated
                    displayName: Escalated
                    stateId: '4000000007723'
                    position:
                      top: 316
                      left: 225
                  - lastModifiedStateName: Open
                    stateName: Open
                    displayName: Open
                    stateId: '4000000007723'
                    position:
                      top: 316
                      left: 225
                name: Private Threading Handling
                id: '4000000007723'
                connections:
                - fromState:
                    name: Open
                    id: 4000000324027
                  toState:
                    name: Escalated
                    id: 4000000324027
                  transition:
                  - name: Feedbacks need to be monitored
                    id: 4000000324027
                - fromState:
                    name: Escalated
                    id: 4000000324027
                  toState:
                    name: Closed
                    id: 4000000324027
                  transition:
                  - name: Feedbacks need to be monitored
                    id: 4000000324027
                fieldId: 4000000000377
    createBlueprintResponse:
      description: createBlueprintResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              orderNumber:
                type:
                - string
                - 'null'
                - integer
                format: int32
                minimum: 1
                pattern: ([0-9]+)
              criteria:
                $ref: ./blueprintCriteria.json#/components/schemas/criteriaObjectForResponse
              departmentId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              module:
                type:
                - string
                - 'null'
                enum:
                - tickets
                maxLength: 100
                minLength: 0
                pattern: tickets
              description:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: '[0-9a-zA-Z_\-\.\$@\?\,\:\''\/\!\P{InBasicLatin}\s]+|^$'
              dynamicTransOwnerType:
                type:
                - string
                - 'null'
                enum:
                - ACTIVE
                - INACTIVE
                maxLength: 100
                minLength: 0
                pattern: ACTIVE|INACTIVE
              active:
                type:
                - boolean
                - 'null'
              type:
                type:
                - string
                - 'null'
                enum:
                - NON_CONTINUOUS
                - CONTINUOUS
                maxLength: 100
      

# --- truncated at 32 KB (67 KB total) ---
# Full source: https://raw.githubusercontent.com/api-evangelist/zoho/refs/heads/main/openapi/zoho-blueprints-api-openapi.yml