Zoho AgentTimeEntry API

openapi: 3.1.0
info:
  title: Helpcenter AgentTimeEntry API
  version: 1.0.0
tags:
- name: AgentTimeEntry
paths:
  /api/v1/agents/{agentId}/timeEntry:
    get:
      tags:
      - AgentTimeEntry
      summary: List Agent Time Entries
      description: This API lists the time entries associated with an agent.
      operationId: getTimeEntryByAgentId
      parameters:
      - name: include
        in: query
        description: Secondary information related to the time entry. Value supported is @owner@.
        required: false
        style: form
        explode: true
        schema:
          type: string
          description: Secondary information related to the time entry. Value supported is @owner@.
          enum:
          - owner
      - $ref: '#/components/parameters/module'
      - $ref: '#/components/parameters/departmentId'
      - name: createdTimeRange
        in: query
        description: Key that filters time entries created in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, createdTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z.
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Key that filters time entries created in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, createdTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z.
          maxLength: 100
          minLength: 0
          pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z)),(((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))|null
      - name: limit
        in: query
        description: Number of time entries to fetch
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int32
          description: Number of time entries to fetch
          pattern: ([0-9]+)
      - $ref: '#/components/parameters/billStatus'
      - name: orderBy
        in: query
        description: Key that sorts the time entries in ascending or descending order, based on the @executedTime@ attribute. Values allowed are @ASC@ (default) and @DESC@.
        required: false
        style: form
        explode: true
        schema:
          type: string
          description: Key that sorts the time entries in ascending or descending order, based on the @executedTime@ attribute. Values allowed are @ASC@ (default) and @DESC@.
          enum:
          - ASC
          - DESC
      - name: from
        in: query
        description: Index number, starting from which the time entries must be fetched
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - integer
          format: int32
          description: Index number, starting from which the time entries must be fetched
          pattern: ([0-9]+)
      - name: modifiedTimeRange
        in: query
        description: Key that filters time entries whose details were modified in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, modifiedTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z.
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Key that filters time entries whose details were modified in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, modifiedTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z.
          maxLength: 100
          minLength: 0
          pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z)),(((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))|null
      - $ref: '#/components/parameters/agentId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '200':
          $ref: '#/components/responses/getTimeEntryByAgentIdResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
  /api/v1/agents/{agentId}/timeEntrySummation:
    get:
      tags:
      - AgentTimeEntry
      summary: Get summation of Agent Time Entries
      description: This API fetches the sum of time entries associated with an agent.
      operationId: getSummationOfTimeEntryForAgent
      parameters:
      - $ref: '#/components/parameters/module'
      - $ref: '#/components/parameters/departmentId'
      - $ref: '#/components/parameters/billStatus'
      - $ref: '#/components/parameters/agentId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/getSummationOfTimeEntryForAgentResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
  /api/v1/agents/{agentId}/timeEntry/{agentTimeEntryId}:
    get:
      tags:
      - AgentTimeEntry
      summary: Get an Agent Time Entry
      description: This API fetches a time entry related to an agent.
      operationId: getTimeEntryForAgent
      parameters:
      - name: include
        in: query
        description: Secondary information related to the time entry. Value supported is owner.
        required: false
        style: form
        explode: true
        schema:
          type: string
          description: Secondary information related to the time entry. Value supported is owner.
          enum:
          - owner
      - $ref: '#/components/parameters/agentId'
      - name: agentTimeEntryId
        in: path
        required: true
        style: simple
        explode: false
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/getTimeEntryForAgentResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
components:
  responses:
    getSummationOfTimeEntryForAgentResponse:
      description: getSummationOfTimeEntryForAgentResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              totalMins:
                type:
                - string
                - 'null'
                - integer
                format: int32
                pattern: ([0-9]+)
              totalHours:
                type:
                - string
                - 'null'
                - integer
                format: int32
                pattern: ([0-9]+)
              totalCosts:
                type:
                - string
                - 'null'
                - number
                pattern: ([0-9\.]+)
              totalSeconds:
                type:
                - string
                - 'null'
                - integer
                format: int32
                pattern: ([0-9]+)
            required:
            - totalCosts
            - totalHours
            - totalMins
            - totalSeconds
          examples:
            Valid responses Definitions:
              value:
                totalMins: 5
                totalHours: 12
                totalCosts: 1000
                totalSeconds: 24
    getTimeEntryByAgentIdResponse:
      description: getTimeEntryByAgentIdResponse template definitions
      content:
        application/json:
          schema:
            allOf:
            - type: object
              properties:
                data:
                  type: array
                  items:
                    type: object
                    properties:
                      owner:
                        type:
                        - 'null'
                        - object
                        additionalProperties: false
                        maxProperties: 5
                        minProperties: 5
                        properties:
                          firstName:
                            type:
                            - string
                            - 'null'
                            maxLength: 50
                            minLength: 0
                          lastName:
                            type:
                            - string
                            - 'null'
                            maxLength: 50
                            minLength: 0
                          photoURL:
                            type:
                            - string
                            - 'null'
                            maxLength: 100
                            minLength: 0
                            pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
                          name:
                            type:
                            - string
                            - 'null'
                            maxLength: 50
                            minLength: 0
                          id:
                            type:
                            - string
                            - 'null'
                            - integer
                            format: int64
                            pattern: ([0-9]+)
                        required:
                        - firstName
                        - id
                        - lastName
                        - name
                        - photoURL
            - type:
              - 'null'
              - object
              additionalProperties: false
              properties:
                data:
                  $ref: ./AgentTimeEntry.json#/components/schemas/data
              required:
              - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - owner:
                    firstName: Eswer
                    lastName: KM
                    photoURL: https://contacts.zoho.com/file?t=user&ID=4851669
                    name: Eswer KM
                    id: '4000000008688129'
                  secondsSpent: '21'
                  parent:
                    ticketNumber: '1001'
                    associatedTicketId: '4000000031007'
                    subject: Task subject
                    id: '4000000031010'
                    type: TASKS
                  executedTime: 1466627400000
                  fixedCost: null
                  departmentId: '4000000008694'
                  minutesSpent: '23'
                  creatorId: '4000000008692'
                  agentCostPerHour: '3.0'
                  description: Time Entry description
                  hoursSpent: '3'
                  ownerId: '4000000008692'
                  isBillable: true
                  mode: MANUAL
                  isTrashed: 'false'
                  billingType: FIXED_COST_FOR_TICKETS
                  createdTime: 1466061884000
                  invoiceId: '40000000086881212'
                  id: '4000000033001'
                  requestChargeType: Customer Service
                  additionalCost: '10.0'
                  totalCost: '20.17'
                - owner:
                    firstName: Eswer
                    lastName: KM
                    photoURL: https://contacts.zoho.com/file?t=user&ID=4851669
                    name: Eswer KM
                    id: '4000000008688129'
                  secondsSpent: '21'
                  parent:
                    ticketNumber: '1001'
                    associatedTicketId: '4000000031007'
                    subject: Task subject
                    id: '4000000031010'
                    type: TASKS
                  executedTime: 1466796600000
                  fixedCost: null
                  departmentId: '4000000008694'
                  minutesSpent: '34'
                  creatorId: '4000000008692'
                  agentCostPerHour: '10.0'
                  description: Time Entry description
                  hoursSpent: '3'
                  ownerId: '4000000012090'
                  isBillable: true
                  mode: MANUAL
                  isTrashed: 'false'
                  billingType: FIXED_COST_FOR_TICKETS
                  createdTime: 1466063199000
                  invoiceId: '40000000086881212'
                  id: '4000000033006'
                  requestChargeType: Product Consultation
                  additionalCost: '10.0'
                  totalCost: '45.72'
                - owner:
                    firstName: Eswer
                    lastName: KM
                    photoURL: https://contacts.zoho.com/file?t=user&ID=4851669
                    name: Eswer KM
                    id: '4000000008688129'
                  secondsSpent: '22'
                  parent:
                    ticketNumber: '1001'
                    associatedTicketId: '4000000031007'
                    subject: Task subject
                    id: '4000000031010'
                    type: TASKS
                  executedTime: 1465846200000
                  fixedCost: null
                  departmentId: '4000000008694'
                  minutesSpent: '22'
                  creatorId: '4000000008692'
                  agentCostPerHour: '20.0'
                  description: Time Entry description
                  hoursSpent: '32'
                  ownerId: '4000000008692'
                  isBillable: true
                  mode: MANUAL
                  isTrashed: 'false'
                  billingType: FIXED_COST_FOR_TICKETS
                  createdTime: 1466063392000
                  invoiceId: '40000000086881212'
                  id: '4000000033011'
                  requestChargeType: Customer Service
                  additionalCost: '10.0'
                  totalCost: '657.46'
    getTimeEntryForAgentResponse:
      description: getTimeEntryForAgentResponse template definitions
      content:
        application/json:
          schema:
            allOf:
            - type: object
              properties:
                owner:
                  type:
                  - 'null'
                  - object
                  additionalProperties: false
                  maxProperties: 5
                  minProperties: 5
                  properties:
                    firstName:
                      type:
                      - string
                      - 'null'
                      maxLength: 50
                      minLength: 0
                    lastName:
                      type:
                      - string
                      - 'null'
                      maxLength: 50
                      minLength: 0
                    photoURL:
                      type:
                      - string
                      - 'null'
                      maxLength: 100
                      minLength: 0
                      pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
                    name:
                      type:
                      - string
                      - 'null'
                      maxLength: 50
                      minLength: 0
                    id:
                      type:
                      - string
                      - 'null'
                      - integer
                      format: int64
                      pattern: ([0-9]+)
                  required:
                  - firstName
                  - id
                  - lastName
                  - name
                  - photoURL
            - oneOf:
              - additionalProperties: false
                allOf:
                - $ref: ./AgentTimeEntry.json#/components/schemas/getTimeEntryForAgentResponse
                - type:
                  - 'null'
                  - object
                  properties:
                    parent:
                      $ref: ./AgentTimeEntry.json#/components/schemas/getTicketParent
                  required:
                  - parent
              - additionalProperties: false
                allOf:
                - $ref: ./AgentTimeEntry.json#/components/schemas/getTimeEntryForAgentResponse
                - type:
                  - 'null'
                  - object
                  properties:
                    parent:
                      $ref: ./AgentTimeEntry.json#/components/schemas/getActivityParent
                  required:
                  - parent
          examples:
            Valid responses Definitions:
              value:
                owner:
                  firstName: Eswer
                  lastName: KM
                  photoURL: https://contacts.zoho.com/file?t=user&ID=4851669
                  name: Eswer KM
                  id: '4000000008688129'
                secondsSpent: '21'
                parent:
                  ticketNumber: '1001'
                  associatedTicketId: '4000000031007'
                  subject: Task subject
                  id: '4000000031010'
                  type: TASKS
                cf:
                  cf_timeentryname: time1
                executedTime: 1466627400000
                fixedCost: null
                departmentId: '4000000008694'
                minutesSpent: '23'
                creatorId: '4000000008692'
                agentCostPerHour: '3.0'
                description: Time Entry description
                hoursSpent: '3'
                ownerId: '4000000008692'
                isBillable: true
                mode: MANUAL
                isTrashed: 'false'
                billingType: FIXED_COST_FOR_TICKETS
                createdTime: 1466061884000
                invoiceId: '40000000086881212'
                id: '4000000033001'
                requestChargeType: Customer Service
                additionalCost: '10.0'
                totalCost: '20.17'
  parameters:
    module:
      name: module
      in: query
      description: Module from which the time entries must be fetched. Values allowed are @tickets@ and @tasks@.
      required: false
      style: form
      explode: true
      schema:
        type: string
        description: Module from which the time entries must be fetched. Values allowed are @tickets@ and @tasks@.
        enum:
        - tickets
        - tasks
        - calls
        - events
    agentId:
      name: agentId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    billStatus:
      name: billStatus
      in: query
      description: 'Key that filters time entries, based on their billing status: @nonBillable@ , @billable@ or @billed@'
      required: false
      style: form
      explode: true
      schema:
        type: string
        description: 'Key that filters time entries, based on their billing status: @nonBillable@ , @billable@ or @billed@'
        enum:
        - nonBillable
        - billable
        - billed
    departmentId:
      name: departmentId
      in: query
      description: ID of the department
      required: false
      style: form
      explode: true
      schema:
        type:
        - string
        - integer
        format: int64
        description: ID of the department
        pattern: ([0-9]+)
  securitySchemes:
    iam-oauth2-schema:
      $ref: ./Common.json#/components/securitySchemes/iam-oauth2-schema
x-entity: Helpcenter