Windstream Holdings

Windstream Holdings roles API

Role and permission management

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OpenAPI Specification

openapi: 3.0.3
info:
  title: Windstream Enterprise Contact Center Services agents roles API
  description: The Windstream Enterprise Contact Center Services (CCS) API provides programmatic access to contact center operations, enabling developers to route calls, web chats, and text messages, manage agent states, configure tenants, and monitor queue activity. The REST API is complemented by a WebSocket interface for real-time event streaming.
  version: 2.0.0
  contact:
    name: Windstream Enterprise Developer Support
    url: https://api.solutions.uniti.com/
  termsOfService: https://www.windstreamenterprise.com/legal/
servers:
- url: https://{ccs_domain}/6/v2/api
  description: CCS REST API
  variables:
    ccs_domain:
      default: ccs.windstreamenterprise.com
      description: CCS domain hostname
tags:
- name: roles
  description: Role and permission management
paths:
  /roles/:
    get:
      operationId: listRoles
      summary: List Roles
      description: Returns a list of all roles and permissions available in the system.
      tags:
      - roles
      responses:
        '200':
          description: List of roles
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/Role'
  /tenants/{tenantUuid}/roles:
    get:
      operationId: listTenantRoles
      summary: List Tenant Roles
      description: Returns all roles configured for a specific tenant.
      tags:
      - roles
      parameters:
      - name: tenantUuid
        in: path
        required: true
        description: Tenant UUID
        schema:
          type: string
          format: uuid
      responses:
        '200':
          description: List of tenant roles
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/Role'
components:
  schemas:
    Role:
      type: object
      description: A role with associated permissions
      properties:
        id:
          type: string
          description: Role identifier
        name:
          type: string
          description: Role name
          enum:
          - API
          - Agent Control
          - Call Control
          - Agent Events
          - Call Events
          - Inbound Queue Events
        description:
          type: string
          description: Role description
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: Bearer token authentication for CCS API