Windstream Holdings

Windstream Holdings Extensions API

Extension management

Documentation GitHub OpenAPI

Operations 6

GET /tenants/{tenantUuid}/extensions List Tenant Extensions #

PUT /tenants/{tenantUuid}/extensions/{extensionUuid} Update Tenant Extension #

GET /extensions/{extensionUuid}/agent-state Get Agent State #

GET /extensions List Extensions #

GET /extensions/{extensionId} Get Extension Details #

PUT /extensions/{extensionId} Update Extension #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Windstream Holdings Extensions API
  contact:
    name: Windstream Enterprise Developer Support
    url: https://api.solutions.uniti.com/
  termsOfService: https://www.windstreamenterprise.com/legal/
  version: '1.0'
  description: 'Operations tagged extensions across 2 of this provider''s published API definitions: windstream-contact-center-openapi.yml, windstream-voice-openapi.yml. Each path carries the servers of the definition it was published in.'
servers:
- url: https://{ccs_domain}/6/v2/api
  description: CCS REST API
  variables:
    ccs_domain:
      default: ccs.windstreamenterprise.com
      description: CCS domain hostname
- url: https://{webadmin}/api
  description: Voice API server
  variables:
    webadmin:
      default: webadmin.windstreamenterprise.com
      description: WebAdmin server hostname
tags:
- name: Extensions
  description: Extension management
paths:
  /tenants/{tenantUuid}/extensions:
    get:
      operationId: listTenantExtensions
      summary: List Tenant Extensions
      description: Returns all extensions configured for a specific tenant.
      tags:
      - Extensions
      parameters:
      - name: tenantUuid
        in: path
        required: true
        description: Tenant UUID
        schema:
          type: string
          format: uuid
      responses:
        '200':
          description: List of extensions
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/Extension'
    servers:
    - url: https://{ccs_domain}/6/v2/api
      description: CCS REST API
      variables:
        ccs_domain:
          default: ccs.windstreamenterprise.com
          description: CCS domain hostname
  /tenants/{tenantUuid}/extensions/{extensionUuid}:
    put:
      operationId: updateTenantExtension
      summary: Update Tenant Extension
      description: Updates configuration for a specific extension within a tenant.
      tags:
      - Extensions
      parameters:
      - name: tenantUuid
        in: path
        required: true
        description: Tenant UUID
        schema:
          type: string
          format: uuid
      - name: extensionUuid
        in: path
        required: true
        description: Extension UUID
        schema:
          type: string
          format: uuid
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ExtensionUpdate'
      responses:
        '200':
          description: Extension updated
    servers:
    - url: https://{ccs_domain}/6/v2/api
      description: CCS REST API
      variables:
        ccs_domain:
          default: ccs.windstreamenterprise.com
          description: CCS domain hostname
  /extensions/{extensionUuid}/agent-state:
    get:
      operationId: getAgentState
      summary: Get Agent State
      description: Returns the current presence/state of a specific agent extension.
      tags:
      - Extensions
      parameters:
      - name: extensionUuid
        in: path
        required: true
        description: Extension UUID
        schema:
          type: string
          format: uuid
      responses:
        '200':
          description: Agent state details
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AgentState'
    servers:
    - url: https://{ccs_domain}/6/v2/api
      description: CCS REST API
      variables:
        ccs_domain:
          default: ccs.windstreamenterprise.com
          description: CCS domain hostname
  /extensions:
    get:
      operationId: listExtensions
      summary: List Extensions
      description: Returns a list of all extensions in the tenant.
      tags:
      - Extensions
      parameters:
      - name: tenant
        in: query
        description: Tenant ID to filter extensions
        required: false
        schema:
          type: string
      - name: page
        in: query
        description: Page number for pagination
        required: false
        schema:
          type: integer
      - name: per_page
        in: query
        description: Number of results per page
        required: false
        schema:
          type: integer
      responses:
        '200':
          description: List of extensions
          content:
            application/hal+json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/Extension_2'
      security:
      - basicAuth: []
    servers:
    - url: https://{webadmin}/api
      description: Voice API server
      variables:
        webadmin:
          default: webadmin.windstreamenterprise.com
          description: WebAdmin server hostname
  /extensions/{extensionId}:
    get:
      operationId: getExtension
      summary: Get Extension Details
      description: Retrieves details of a specific extension.
      tags:
      - Extensions
      parameters:
      - name: extensionId
        in: path
        required: true
        description: Extension identifier
        schema:
          type: string
      responses:
        '200':
          description: Extension details
          content:
            application/hal+json:
              schema:
                $ref: '#/components/schemas/Extension_2'
        '404':
          description: Extension not found
      security:
      - basicAuth: []
    put:
      operationId: updateExtension
      summary: Update Extension
      description: Updates the configuration of an existing extension.
      tags:
      - Extensions
      parameters:
      - name: extensionId
        in: path
        required: true
        description: Extension identifier
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ExtensionUpdate_2'
      responses:
        '200':
          description: Extension updated
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Extension_2'
      security:
      - basicAuth: []
    servers:
    - url: https://{webadmin}/api
      description: Voice API server
      variables:
        webadmin:
          default: webadmin.windstreamenterprise.com
          description: WebAdmin server hostname
components:
  schemas:
    Extension:
      type: object
      description: A contact center extension
      properties:
        uuid:
          type: string
          format: uuid
          description: Extension UUID
        number:
          type: string
          description: Extension number
        name:
          type: string
          description: Display name
        tenant_uuid:
          type: string
          description: Tenant UUID
    ExtensionUpdate:
      type: object
      description: Extension update request
      properties:
        name:
          type: string
          description: New display name
        role:
          type: string
          description: Updated role assignment
    AgentState:
      type: object
      description: Current agent state/presence
      properties:
        extension_uuid:
          type: string
          description: Extension UUID
        state:
          type: string
          description: Current presence state
        available_for_calls:
          type: boolean
          description: Whether agent can receive calls
        updated_at:
          type: string
          format: date-time
          description: Timestamp of last state change
    Extension_2:
      type: object
      description: A user extension in the system
      properties:
        id:
          type: string
          description: Extension identifier
        number:
          type: string
          description: Extension number
        name:
          type: string
          description: Display name for the extension
        tenant:
          type: string
          description: Tenant ID this extension belongs to
        type:
          type: string
          description: Extension type
          enum:
          - user
          - auto_attendant
          - hunt_group
          - voicemail
          - conference
        status:
          type: string
          description: Extension status
          enum:
          - active
          - inactive
          - suspended
    ExtensionUpdate_2:
      type: object
      description: Extension update request body
      properties:
        name:
          type: string
          description: New display name
        forward_to:
          type: string
          description: Call forwarding destination
        do_not_disturb:
          type: boolean
          description: Enable/disable do not disturb
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: Bearer token authentication for CCS API
    basicAuth:
      type: http
      scheme: basic
      description: 'HTTP Basic Authentication using extension@tenantId credentials. Username formats: ext@tenantId, ext@tenantId.ID, ext@tenantDID.DID, ext@tenantURI.URI'
x-refined-from:
- windstream-contact-center-openapi.yml
- windstream-voice-openapi.yml