Webex

Webex Features: Customer Assist API

The Features: Customer Assist API from Webex — 7 operation(s) for features: customer assist.

GitHub OpenAPI
Business capability
Contact Centre Operations Management BC-430.30

Operations 13

GET /telephony/config/cxEssentials/wrapup/reasons List Wrap Up Reasons #
POST /telephony/config/cxEssentials/wrapup/reasons Create Wrap Up Reason #
GET /telephony/config/cxEssentials/wrapup/reasons/{wrapupReasonId} Read Wrap Up Reason #
PUT /telephony/config/cxEssentials/wrapup/reasons/{wrapupReasonId} Update Wrap Up Reason #
DELETE /telephony/config/cxEssentials/wrapup/reasons/{wrapupReasonId} Delete Wrap Up Reason #
POST /telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke Validate Wrap Up Reason #
GET /telephony/config/cxEssentials/wrapup/reasons/{wrapupReasonId}/availableQueues Read Available Queues #
GET /telephony/config/cxEssentials/locations/{locationId}/queues/{queueId}/wrapup/settings Read Wrap Up Reason Settings #
PUT /telephony/config/cxEssentials/locations/{locationId}/queues/{queueId}/wrapup/settings Update Wrap Up Reason Settings #
GET /telephony/config/locations/{locationId}/queues/{queueId}/cxEssentials/screenPop Read Screen Pop Configuration #
PUT /telephony/config/locations/{locationId}/queues/{queueId}/cxEssentials/screenPop Update Screen Pop Configuration #
GET /telephony/config/locations/{locationId}/cxEssentials/agents/availableAgents List Available Agents #
GET /telephony/config/cxEssentials/agents/availableAgents Get Available Agents #

Documentation

📖
Documentation
https://developer.webex.com/docs/messaging
📖
Documentation
https://developer.webex.com/docs/meetings
📖
Documentation
https://developer.webex.com/docs/admin
📖
Documentation
https://developer.webex.com/docs/cloud-calling
📖
Documentation
https://developer.webex.com/docs/contact-center
📖
Documentation
https://developer.webex.com/docs/devices
📖
Documentation
https://developer.webex.com/docs/broadworks
📖
Documentation
https://developer.webex.com/docs/ucm
📖
Documentation
https://developer.webex.com/docs/wholesale

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/webex/refs/heads/main/openapi/webex-features-customer-assist-api-openapi.yml

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OpenAPI Specification

webex-features-customer-assist-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: 'Webex Features: Customer Assist API'
  version: 1.0.0
  x-refined-note:
  - x-evidence differs across the merged source definitions and was not carried
  - x-provenance differs across the merged source definitions and was not carried
  description: 'Operations tagged Features: Customer Assist across 2 of this provider''s published API definitions: webex-cloud-calling-openapi.json, webex-cloud-calling-openapi.yml. Each path carries the servers of the definition it was published in.'
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/webex/refs/heads/main/openapi/webex-features-customer-assist-api-openapi.yml