Webex

Webex Features: Call Queue API

The Features: Call Queue API from Webex — 24 operation(s) for features: call queue.

GitHub OpenAPI
Business capability
Contact Centre Operations Management BC-430.30

Operations 50

GET /telephony/config/queues Read the List of Call Queue or Customer Assist Queues #
GET /telephony/config/queues/settings Get Call Queue Settings #
PUT /telephony/config/queues/settings Update Call Queue Settings #
POST /telephony/config/locations/{locationId}/queues Create Call Queue or Customer Assist Queue #
DELETE /telephony/config/locations/{locationId}/queues/{queueId} Delete a Call Queue #
GET /telephony/config/locations/{locationId}/queues/{queueId} Get Details for a Call Queue or Customer Assist Queue #
PUT /telephony/config/locations/{locationId}/queues/{queueId} Update a Call Queue #
GET /telephony/config/locations/{locationId}/queues/{queueId}/announcements Read the List of Call Queue Announcement Files #
DELETE /telephony/config/locations/{locationId}/queues/{queueId}/announcements/{fileName} Delete a Call Queue Announcement File #
GET /telephony/config/locations/{locationId}/queues/{queueId}/callForwarding Get Call Forwarding Settings for a Call Queue #
PUT /telephony/config/locations/{locationId}/queues/{queueId}/callForwarding Update Call Forwarding Settings for a Call Queue #
POST /telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules Create a Selective Call Forwarding Rule for a Call Queue #
GET /telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId} Get Selective Call Forwarding Rule for a Call Queue #
PUT /telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId} Update a Selective Call Forwarding Rule for a Call Queue #
DELETE /telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId} Delete a Selective Call Forwarding Rule for a Call Queue #
GET /telephony/config/locations/{locationId}/queues/{queueId}/holidayService Get Details for a Call Queue Holiday Service #
PUT /telephony/config/locations/{locationId}/queues/{queueId}/holidayService Update a Call Queue Holiday Service #
GET /telephony/config/locations/{locationId}/queues/{queueId}/nightService Get Details for a Call Queue Night Service #
PUT /telephony/config/locations/{locationId}/queues/{queueId}/nightService Update a Call Queue Night Service #
GET /telephony/config/locations/{locationId}/queues/{queueId}/forcedForward Get Details for a Call Queue Forced Forward #
PUT /telephony/config/locations/{locationId}/queues/{queueId}/forcedForward Update a Call Queue Forced Forward Service #
GET /telephony/config/locations/{locationId}/queues/{queueId}/strandedCalls Get Details for a Call Queue Stranded Calls #
PUT /telephony/config/locations/{locationId}/queues/{queueId}/strandedCalls Update a Call Queue Stranded Calls Service #
GET /telephony/config/locations/{locationId}/queues/availableNumbers Get Call Queue Primary Available Phone Numbers #
GET /telephony/config/locations/{locationId}/queues/alternate/availableNumbers Get Call Queue Alternate Available Phone Numbers #
GET /telephony/config/locations/{locationId}/queues/callForwarding/availableNumbers Get Call Queue Call Forward Available Phone Numbers #
GET /telephony/config/queues/agents/availableAgents Get Call Queue Available Agents #
GET /telephony/config/supervisors Get List of Supervisors for Call Queue or Customer Assist #
POST /telephony/config/supervisors Create a Supervisor for Call Queue or Customer Assist #
DELETE /telephony/config/supervisors Delete Call Queue or Customer Assist Supervisors #
DELETE /telephony/config/supervisors/{supervisorId} Delete a Supervisor #
GET /telephony/config/supervisors/{supervisorId} Get Supervisor Details for Call Queue or Customer Assist #
PUT /telephony/config/supervisors/{supervisorId} Assign or Unassign Agents to Supervisor for Call Queue or Customer Assist #
GET /telephony/config/supervisors/availableSupervisors List Available Supervisors for Call Queue or Customer Assist #
GET /telephony/config/supervisors/availableAgents List Available Agents for Call Queue or Customer Assist #
GET /telephony/config/queues/agents Read the List of Agents for Call Queue or Customer Assist #
GET /telephony/config/queues/agents/{id} Get Details for an Agent for Call Queue or Customer Assist #
PUT /telephony/config/queues/agents/{id}/settings Update an Agent's Settings for One or More Call Queue or Customer Assist Queues #
POST /telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/actions/switchMode/invoke Switch Mode for Call Forwarding Settings for a Call Queue #
GET /telephony/config/locations/{locationId}/queues/{queueId}/dnis Get List of DNIS for a Call Queue #
POST /telephony/config/locations/{locationId}/queues/{queueId}/dnis Create a DNIS for a Call Queue #
DELETE /telephony/config/locations/{locationId}/queues/{queueId}/dnis Bulk Delete DNIS for a Call Queue #
GET /telephony/config/locations/{locationId}/queues/{queueId}/dnis/{dnisId} Get a DNIS for a Call Queue #
PUT /telephony/config/locations/{locationId}/queues/{queueId}/dnis/{dnisId} Modify a DNIS for a Call Queue #
DELETE /telephony/config/locations/{locationId}/queues/{queueId}/dnis/{dnisId} Delete a DNIS for a Call Queue #
GET /telephony/config/locations/{locationId}/queues/{queueId}/dnis/settings Get DNIS Settings for a Call Queue #
PUT /telephony/config/locations/{locationId}/queues/{queueId}/dnis/settings Modify DNIS Settings for a Call Queue #
GET /telephony/config/locations/{locationId}/queues/{queueId}/dnis/{dnisId}/announcements Get DNIS Announcements for a Call Queue #
PUT /telephony/config/locations/{locationId}/queues/{queueId}/dnis/{dnisId}/announcements Modify DNIS Announcements for a Call Queue #
GET /telephony/config/locations/{locationId}/queues/dnis/availableNumbers Get Available Phone Numbers for DNIS #

Documentation

📖
Documentation
https://developer.webex.com/docs/messaging
📖
Documentation
https://developer.webex.com/docs/meetings
📖
Documentation
https://developer.webex.com/docs/admin
📖
Documentation
https://developer.webex.com/docs/cloud-calling
📖
Documentation
https://developer.webex.com/docs/contact-center
📖
Documentation
https://developer.webex.com/docs/devices
📖
Documentation
https://developer.webex.com/docs/broadworks
📖
Documentation
https://developer.webex.com/docs/ucm
📖
Documentation
https://developer.webex.com/docs/wholesale

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/webex/refs/heads/main/openapi/webex-features-call-queue-api-openapi.yml

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OpenAPI Specification

webex-features-call-queue-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: 'Webex Features: Call Queue API'
  version: 1.0.0
  x-refined-note:
  - x-evidence differs across the merged source definitions and was not carried
  - x-provenance differs across the merged source definitions and was not carried
  description: 'Operations tagged Features: Call Queue across 2 of this provider''s published API definitions: webex-cloud-calling-openapi.json, webex-cloud-calling-openapi.yml. Each path carries the servers of the definition it was published in.'
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/webex/refs/heads/main/openapi/webex-features-call-queue-api-openapi.yml