Webex Contact Service Queue API

openapi: 3.2.0
info:
  title: Webex Contact Service Queue API
  version: 1.0.0
  description: 'Operations tagged Contact Service Queue across 2 of this provider''s published API definitions: webex-contact-center-openapi.json,
    webex-contact-service-queue-api-openapi.yml. Each path carries the servers of the definition it was published in.'
  x-provenance:
    method: harvested
    authored_by: Cisco Webex
    harvested_by: API Evangelist
    harvested_on: '2026-08-19'
    first_party: true
    note: Published by Cisco. Retrieved unmodified except for this x-provenance block.
    provider_published: true
    derived_view: Per-tag view of webex-contact-center-openapi.json, the provider's source document. Operations and schemas
      are the provider's, unmodified; only the partition is ours.
    derived_from: webex-contact-center-openapi.json
    operation_coverage: 23/30
  x-evidence:
  - type: source
    url: https://github.com/webex/webex-openapi-specs/blob/main/public-spec/webex-contact-center.json
  - type: raw
    url: https://raw.githubusercontent.com/webex/webex-openapi-specs/main/public-spec/webex-contact-center.json
tags:
- name: Contact Service Queue
paths:
  /organization/{orgid}/contact-service-queue:
    get:
      tags:
      - Contact Service Queue
      summary: List Contact Service Queues
      description: "Retrieve a list of Contact Service Queues in a given organization.\n Note: Returning array fields in the\
        \ List (Get All) API response is deprecated. To retrieve the complete resource with all fields, please use the Get-by-ID\
        \ API instead. Deprecated. Use GET /v2/contact-service-queue instead."
      operationId: getAllFilteredConfigContactServiceQueue
      parameters:
      - name: orgid
        in: path
        description: Organization ID to be used for this operation. The specified security token must have permission to interact
          with the organization.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
      - name: filter
        in: query
        description: "Specify a filter based on which the results will be fetched. Supported filterable fields:  id. \n\n\
          The examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\
          \n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\
          ,\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for\
          \ expressing criteria for filtering REST entities. For more information about RSQL in general, see  <a href=\"https://www.here.com/docs/bundle/data-client-library-developer-guide-java-scala/page/client/rsql.html\"\
          >this reference</a>. For a list of supported operators, see <a href=\"https://github.com/perplexhub/rsql-jpa-specification#rsql-syntax-reference\"\
          >this syntax guide</a>.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please\
          \ enclose them in quotes to apply the filter.\n"
        required: false
        schema:
          type: string
        example: id=="2f9eecc5-0472-4549-9a83-2afdae0d4ba1"
      - name: channelTypes
        in: query
        description: ' [DEPRECATED] Channel type(s) allowed by the system.Separate values with commas.Use uppercase. By default,
          there is no channel type filtering.'
        required: false
        style: form
        explode: false
        schema:
          type: array
          items:
            type: string
        example:
        - TELEPHONY
        - CHAT
      - name: attributes
        in: query
        description: Specify the attributes to be returned. By default, all attributes are returned along with the specified
          columns. All attributes are supported. except (callDistributionGroups,queueSkillRequirements,links)
        required: false
        schema:
          type: string
          format: string
        example: id
      - name: page
        in: query
        description: Defines the number of displayed page. The page number starts from 0.
        schema:
          type: integer
          default: 0
          example: 0
        example: 0
      - name: pageSize
        in: query
        description: Defines the number of items to be displayed on a page. If the number specified is more than allowed max
          page size, the API will automatically adjust the page size to the max page size.
        schema:
          type: integer
          default: 100
          example: 100
        example: 100
      - name: singleObjectResponse
        in: query
        description: Specify whether to include array fields in the response. This query parameter should be used only when
          the response contains a single record. It is not supported for responses with multiple objects and throws an exception.
        schema:
          type: boolean
          default: false
          example: false
      responses:
        '200':
          description: OK
          content:
            '*/*':
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/ContactServiceQueueDTOList'
              example:
              - recordingPermitted: true
                ivrRequeueUrl: https://www.youtube.com
                agentsLastUpdatedByUserEmailPrefix: string
                personalizedAIRouting: string
                timezone: America/New_York
                socialChannelType: MESSENGER
                controlFlowScriptUrl: https://flow-control.produs1.ciscoccservice.com/31f1c57f-4fa1-417b-b5c5-6feb6abea062/royal-enfield
                description: Queue created by system
                monitoringPermitted: true
                vendorId: AB123CSDR
                queueLevelRealTimeTranscriptionsInclusion: INCLUDED
                channelType: TELEPHONY
                queueRoutingType: TEAM_BASED
                recordingAllCallsPermitted: true
                organizationId: f53c8b54-46ca-43f6-ba05-08426a46e23d
                recordingPauseDuration: 2
                systemDefault: false
                defaultMusicInQueueMediaFileId: defaultmusic_on_hold.wav
                queueLevelPredictedWaitTimeInclusion: INCLUDED
                queueLevelAutoCsatInclusion: INCLUDED
                serviceLevelThreshold: 0
                routingType: SKILLS_BASED
                skillBasedRoutingType: BEST_AVAILABLE_AGENT
                pauseAndResume: string
                createdTime: 123456789
                lastUpdatedTime: 123456789
                id: 93912f11-6017-404b-bf14-5331890b1797
                maxTimeInQueue: 2
                xspVersion: xsp-24.0
                maxActiveContacts: 5
                pauseRecordingPermitted: true
                checkAgentAvailability: true
                outdialCampaignEnabled: true
                assistantSkill: string
                parkingPermitted: true
                agentsLastUpdatedByUserName: string
                active: true
                version: 1
                queueLevelSummariesInclusion: INCLUDED
                overflowNumber: '1245677'
                agentsLastUpdatedTime: 1742553000000
                queueLevelSentimentAnalysisInclusion: INCLUDED
                name: Queue-1
                queueType: INBOUND
                subscriptionId: 04d0bdf6-6d6a-4aae-8a8a-71c9152e6478
                manuallyAssignable: false
        '401':
          description: Unauthorized Operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '401'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '401'
                    entity: cc_user
                    references: []
        '403':
          description: Operation is forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '403'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '403'
                    entity: cc_user
                    references: []
        '404':
          description: Resource not found or URI is invalid
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '404'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '404'
                    entity: cc_user
                    references: []
        '429':
          description: Too many requests have been sent in a given amount of time and the request has been rate limited
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '429'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '429'
                    entity: cc_user
                    references: []
        '500':
          description: An Unexpected Error Occurred
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '500'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '500'
                    entity: cc_user
                    references: []
      deprecated: true
    post:
      tags:
      - Contact Service Queue
      summary: Create a new Contact Service Queue
      description: Create a new Contact Service Queue in a given organization.
      operationId: createConfig_16
      parameters:
      - name: orgid
        in: path
        description: Organization ID to be used for this operation. The specified security token must have permission to interact
          with the organization.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
      requestBody:
        description: The Contact Service Queue object to create.
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ContactServiceQueueDTO_2'
        required: true
      responses:
        '201':
          description: Created
          content:
            '*/*':
              schema:
                $ref: '#/components/schemas/ContactServiceQueueDTO_2'
        '400':
          description: The request was invalid and cannot be served. An accompanying error message will explain further
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '400'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '400'
                    entity: cc_user
                    references: []
        '401':
          description: Unauthorized Operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '401'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '401'
                    entity: cc_user
                    references: []
        '403':
          description: Operation is forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '403'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '403'
                    entity: cc_user
                    references: []
        '409':
          description: Similar entity is already present
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '409'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '409'
                    entity: cc_user
                    references: []
        '429':
          description: Too many requests have been sent in a given amount of time and the request has been rate limited
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '429'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '429'
                    entity: cc_user
                    references: []
        '500':
          description: An Unexpected Error Occurred
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '500'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '500'
                    entity: cc_user
                    references: []
  /organization/{orgid}/contact-service-queue/bulk:
    post:
      tags:
      - Contact Service Queue
      summary: Bulk save Contact Service Queues
      description: Create, Update or delete Contact Service Queues in bulk in a given organization.
      operationId: saveAllConfigContactServiceQueue
      parameters:
      - name: orgid
        in: path
        description: Organization ID to be used for this operation. The specified security token must have permission to interact
          with the organization.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/BulkRequestDTOContactServiceQueueDTO'
        required: true
      responses:
        '207':
          description: Multi-Status
          content:
            '*/*':
              schema:
                $ref: '#/components/schemas/BulkResponseDTO'
        '400':
          description: The request was invalid and cannot be served. An accompanying error message will explain further
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '400'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '400'
                    entity: cc_user
                    references: []
        '401':
          description: Unauthorized Operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '401'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '401'
                    entity: cc_user
                    references: []
        '403':
          description: Operation is forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '403'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '403'
                    entity: cc_user
                    references: []
        '409':
          description: Similar entity is already present
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '409'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '409'
                    entity: cc_user
                    references: []
        '429':
          description: Too many requests have been sent in a given amount of time and the request has been rate limited
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '429'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '429'
                    entity: cc_user
                    references: []
        '500':
          description: An Unexpected Error Occurred
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '500'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '500'
                    entity: cc_user
                    references: []
    patch:
      tags:
      - Contact Service Queue
      summary: Bulk partial update Contact Service Queues
      description: Update some or all properties for multiple Contact Service Queues in bulk in a given organization.
      operationId: patchAllConfigContactServiceQueue
      parameters:
      - name: orgid
        in: path
        description: Organization ID to be used for this operation. The specified security token must have permission to interact
          with the organization.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
      requestBody:
        description: 'For each of the item to update,

          We only need to provide the patch JSON.

          Only the following properties are mandatory to identify a unique item for update. Other properties are optional.

          Mandatory Properties: [id]

          All properties that can be updated via the PUT API can also be updated here.

          To nullify or remove a property, specify null as the value for the JSON property.

          Valid value for requestAction property is ''SAVE''. It is optional property and default SAVE is assumed.

          '
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/BulkRequestDTOContactServiceQueueDTO'
            example:
              items:
              - item:
                  id: 26e2df70-0f77-41b8-8e8f-1d76e92c9638
                  assistantSkill:
                    assistantSkillId: 26e2df70-0f77-41b8-8e8f-1d76e92c9639
                itemIdentifier: 0
                requestAction: SAVE
        required: true
      responses:
        '207':
          description: Multi-Status
          content:
            '*/*':
              schema:
                $ref: '#/components/schemas/BulkResponseDTO'
        '400':
          description: The request was invalid and cannot be served. An accompanying error message will explain further
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '400'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '400'
                    entity: cc_user
                    references: []
        '401':
          description: Unauthorized Operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '401'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '401'
                    entity: cc_user
                    references: []
        '403':
          description: Operation is forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '403'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '403'
                    entity: cc_user
                    references: []
        '404':
          description: Resource not found or URI is invalid
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '404'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '404'
                    entity: cc_user
                    references: []
        '429':
          description: Too many requests have been sent in a given amount of time and the request has been rate limited
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '429'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '429'
                    entity: cc_user
                    references: []
        '500':
          description: An Unexpected Error Occurred
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '500'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '500'
                    entity: cc_user
                    references: []
  /organization/{orgid}/contact-service-queue/by-skill-profile-id/{id}:
    get:
      tags:
      - Contact Service Queue
      summary: List skill-based Contact Service Queues by skill profile ID (public)
      description: Retrieve a list of skill-based Contact Service Queues associated with a given skill profile ID, accessible
        to authorized clients in a given organization.
      operationId: getSkillBasedCSQsBySkillProfileIdPublicContactServiceQueue
      parameters:
      - name: orgid
        in: path
        description: Organization ID to be used for this operation. The specified security token must have permission to interact
          with the organization.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
      - name: id
        in: path
        description: ID of this contact center resource.
        required: true
        schema:
          type: string
        example: af9eecc5-0472-4549-9a83-2afdae0d4ba0
      responses:
        '200':
          description: OK
          content:
            '*/*':
              schema:
                $ref: '#/components/schemas/ResponseEnvelopeSkillBasedCSQDTO'
        '401':
          description: Unauthorized Operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '401'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '401'
                    entity: cc_user
                    references: []
        '403':
          description: Operation is forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '403'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '403'
                    entity: cc_user
                    references: []
        '404':
          description: Resource not found or URI is invalid
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '404'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '404'
                    entity: cc_user
                    references: []
        '429':
          description: Too many requests have been sent in a given amount of time and the request has been rate limited
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '429'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '429'
                    entity: cc_user
                    references: []
        '500':
          description: An Unexpected Error Occurred
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '500'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '500'
                    entity: cc_user
                    references: []
  /organization/{orgid}/contact-service-queue/delete-reference:
    post:
      tags:
      - Contact Service Queue
      summary: Delete references from Contact Service Queues
      description: Removes the references to the specified entities (such as teams, sites, or agents) from Contact Service
        Queues for a given organization.
      operationId: deleteReferencesContactServiceQueue
      parameters:
      - name: orgid
        in: path
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/FieldRequestBody'
        required: true
      responses:
        '200':
          description: OK
          content:
            '*/*':
              schema:
                $ref: '#/components/schemas/Response'
        '400':
          description: The request was invalid and cannot be served. An accompanying error message will explain further
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '400'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '400'
                    entity: cc_user
                    references: []
        '401':
          description: Unauthorized Operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '401'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '401'
                    entity: cc_user
                    references: []
        '403':
          description: Operation is forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '403'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '403'
                    entity: cc_user
                    references: []
        '409':
          description: Similar entity is already present
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '409'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '409'
                    entity: cc_user
                    references: []
        '429':
          description: Too many requests have been sent in a given amount of time and the request has been rate limited
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '429'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '429'
                    entity: cc_user
                    references: []
        '500':
     

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# Full source: https://raw.githubusercontent.com/api-evangelist/webex/refs/heads/main/openapi/webex-contact-service-queue-api-openapi.yml