Webex

Webex Contact Service Queue API

The Contact Service Queue API from Webex — 24 operation(s) for contact service queue.

GitHub OpenAPI
Business capability
Contact Centre Operations Management BC-430.30

Operations 30

GET /organization/{orgid}/contact-service-queue List Contact Service Queues #
POST /organization/{orgid}/contact-service-queue Create a new Contact Service Queue #
POST /organization/{orgid}/contact-service-queue/bulk Bulk save Contact Service Queues #
PATCH /organization/{orgid}/contact-service-queue/bulk Bulk partial update Contact Service Queues #
GET /organization/{orgid}/contact-service-queue/by-skill-profile-id/{id} List skill-based Contact Service Queues by skill profile ID (public) #
POST /organization/{orgid}/contact-service-queue/delete-reference Delete references from Contact Service Queues #
POST /organization/{orgid}/contact-service-queue/fetch-by-dynamic-skills-and-skillProfile List skill-based Contact Service Queues by dynamic skills and skill profile #
POST /organization/{orgid}/contact-service-queue/fetch-by-userId-skillProfileId List skill-based Contact Service Queues by skill profile ID and user ID #
POST /organization/{orgid}/contact-service-queue/fetch-manually-assignable-queues List manually assignable Contact Service Queues #
POST /organization/{orgid}/contact-service-queue/purge-inactive-entities Purge inactive Contact Service Queues #
GET /organization/{orgid}/contact-service-queue/{id} Get specific Contact Service Queue by ID #
DELETE /organization/{orgid}/contact-service-queue/{id} Delete specific Contact Service Queue by ID #
PUT /organization/{orgid}/contact-service-queue/{id} Update specific Contact Service Queue by ID #
GET /organization/{orgid}/contact-service-queue/{id}/incoming-references List references for a specific Contact Service Queue #
POST /organization/{orgid}/contact-service-queue/v2/bulk Bulk save Contact Service Queues #
GET /organization/{orgid}/v2/contact-service-queue List Contact Service Queues #
POST /organization/{orgid}/v2/contact-service-queue Create a new Contact Service Queue #
GET /organization/{orgid}/v2/contact-service-queue/by-user-id/{userid}/agent-based-queues List agent-based Contact Service Queues by user ID #
GET /organization/{orgid}/v2/contact-service-queue/by-user-id/{userid}/skill-based-queues List skill-based Contact Service Queues by user ID #
GET /organization/{orgid}/v2/contact-service-queue/by-user-id/{userid}/team-based-queues List team-based Contact Service Queues by user ID #
POST /organization/{orgid}/v2/contact-service-queue/fetch-by-grouped-assistant-skill List queue mapping summary grouped by Assistant Skill #
GET /organization/{orgid}/v2/contact-service-queue/{id} Get specific Contact Service Queue by ID #
PUT /organization/{orgid}/v2/contact-service-queue/{id} Update specific Contact Service Queue by ID #
POST /organization/{orgid}/v2/contact-service-queue/{id}/reassign-agents Add or remove agents/users to/from an agent based queue #
GET /organization/{orgid}/v3/contact-service-queue List Contact Service Queues #
GET /organization/{orgid}/contact-service-queue/bulk-export Bulk export Contact Service Queue(s) #
GET /organization/{orgid}/contact-service-queue/by-skill-profile-id/{id}/internal List Internal Skill CSQs by Profile #
GET /organization/{orgid}/contact-service-queue/by-team-id/{id}/internal List Team CSQs by Team ID #
GET /organization/{orgid}/contact-service-queue/by-user-ci-id/{ciUserId}/internal List Agent CSQs by CI User ID #
GET /organization/{orgid}/contact-service-queue/skill-based-queues/by-ci-user-id/{id}/internal List Skill CSQs by CI User ID #

Documentation

📖
Documentation
https://developer.webex.com/docs/messaging
📖
Documentation
https://developer.webex.com/docs/meetings
📖
Documentation
https://developer.webex.com/docs/admin
📖
Documentation
https://developer.webex.com/docs/cloud-calling
📖
Documentation
https://developer.webex.com/docs/contact-center
📖
Documentation
https://developer.webex.com/docs/devices
📖
Documentation
https://developer.webex.com/docs/broadworks
📖
Documentation
https://developer.webex.com/docs/ucm
📖
Documentation
https://developer.webex.com/docs/wholesale

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/webex/refs/heads/main/openapi/webex-contact-service-queue-api-openapi.yml

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OpenAPI Specification

webex-contact-service-queue-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Webex Contact Service Queue API
  version: 1.0.0
  x-evidence:
  - type: source
    url: https://github.com/webex/webex-openapi-specs/blob/main/public-spec/webex-contact-center.json
  - type: raw
    url: https://raw.githubusercontent.com/webex/webex-openapi-specs/main/public-spec/webex-contact-center.json
  x-refined-note:
  - x-provenance differs across the merged source definitions and was not carried
  - x-refined-note differs across the merged source definitions and was not carried
  description: 'Operations tagged Contact Service Queue across 2 of this provider''s published API definitions: webex-contact-center-openapi.json, webex-contact-service-queue-api-openapi.yml. Each path carries the servers of the definition it was published in.'
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/webex/refs/heads/main/openapi/webex-contact-service-queue-api-openapi.yml