Webex Contact List Management API

openapi: 3.0.0
info:
  title: Webex Admin Address Book Contact List Management API
  version: 1.0.0
  description: The Webex Admin APIs provide comprehensive programmatic access to administrative functions for managing Webex organizations, users, licenses, and settings. These APIs enable automation of user provisioning, license assignment, compliance management, and audit event retrieval. Administrators can integrate with enterprise identity systems, enforce security policies, monitor usage, and streamline onboarding/offboarding processes. The APIs support granular control over organizational resources, making them ideal for large-scale deployments and custom admin tooling.
tags:
- name: Contact List Management
  description: Operations for managing contact lists and contacts
paths:
  /v3/campaign-management/campaigns/{campaignId}/contact-list:
    post:
      tags:
      - Contact List Management
      summary: Create contact list
      operationId: createContactList
      description: Creates and activates a contact list for a campaign. The system can activate a contact list even if there are no contact records within it.
      parameters:
      - name: campaignId
        in: path
        required: true
        description: Campaign ID to which the contact list belongs.
        schema:
          type: string
        example: CCV_123456789
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateContactListRequest'
            examples:
              basic:
                value:
                  supportedChannels:
                  - Voice
                  - SMS
                  activationTimeLagMinutes: 180
              withTimestamp:
                value:
                  supportedChannels:
                  - Email
                  activationDateTime: '2025-09-24T18:47:00Z'
      responses:
        '201':
          description: Contact list created successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateContactListResponse'
              examples:
                success:
                  value:
                    outcome: Success
                    statusCode: 0
                    contactListId: '501'
        '400':
          description: Invalid request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
  /v3/campaign-management/campaigns/{campaignId}/contact-list/{contactListId}/contacts:
    post:
      tags:
      - Contact List Management
      summary: Create contacts within a contact list
      operationId: createContactsInContactList
      description: Creates contacts within a contact list (only if that contact list was created using API method). If the contact record is invalid, it will be added as INVALID and reflected in the 'Processed' and 'Invalid' counts. This is an Asynchronous operation. The values within the 'contactAttributes' param should conform to datatypes of the contact attributes as specified in the 'Field mapping' associated with the campaign.
      parameters:
      - name: campaignId
        in: path
        required: true
        description: Campaign ID to which the contact list belongs.
        schema:
          type: string
        example: CCV_123456789
      - name: contactListId
        in: path
        required: true
        description: Contact List ID (as a number string).
        schema:
          type: string
          pattern: ^\d+$
        example: '501'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateContactRequest'
      responses:
        '202':
          description: Request accepted
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateContactResponse'
              example:
                outcome: Queued
                statusCode: 0
                summary: Queued for adding to the contact list
        '400':
          description: Invalid request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
  /v3/campaign-management/campaigns/{campaignId}/contact-list/{contactListId}/contacts/{contactId}:
    patch:
      tags:
      - Contact List Management
      summary: Update a contact's status within a contact list
      operationId: updateContactStatusInContactList
      description: Updates a contact's status within a contact list. After update, system overwrites 'Latest Telephony Outcome' to blank and 'Latest Business Outcome' to 'Closed via API call' if status is CLOSED. This is an Asynchronous operation.
      parameters:
      - name: campaignId
        in: path
        required: true
        description: Campaign ID.
        schema:
          type: string
        example: CCV_123456789
      - name: contactListId
        in: path
        required: true
        description: Contact List ID (as a number string).
        schema:
          type: string
          pattern: ^\d+$
        example: '501'
      - name: contactId
        in: path
        required: true
        description: Contact Unique ID (Customer Unique ID or Account Unique ID or Contact_Phone)
        schema:
          type: string
        example: CUST12345
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/UpdateContactRequest'
            example:
              contactStatus: CLOSED
      responses:
        '202':
          description: Request queued
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UpdateContactResponse'
              example:
                outcome: Queued
                statusCode: 0
                summary: Queued for updating the contact status
        '400':
          description: Invalid request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
  /v3/campaign-management/campaigns/{campaignId}/contact-list/{contactListId}/status:
    patch:
      tags:
      - Contact List Management
      summary: Update contact list status
      operationId: updateContactListStatus
      description: 'Updates the status of a contact list (e.g., EXPIRED). Note: This value is not case-sensitive.'
      parameters:
      - name: campaignId
        in: path
        required: true
        description: Campaign ID.
        schema:
          type: string
        example: CCV_123456789
      - name: contactListId
        in: path
        required: true
        description: Contact List ID (as a number string).
        schema:
          type: string
          pattern: ^\d+$
        example: '501'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/UpdateContactListStatusRequest'
            example:
              contactListStatus: EXPIRED
      responses:
        '200':
          description: Contact list status updated successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UpdateContactListStatusResponse'
              example:
                outcome: Success
                statusCode: 0
                summary: Contact list status updated successfully
        '400':
          description: Invalid request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
  /v3/campaign-management/campaigns/{campaignId}/contact-lists:
    get:
      tags:
      - Contact List Management
      summary: Get Contact Lists within a Campaign
      operationId: getContactListsInCampaign
      description: Retrieves all contact lists within a campaign, with optional filters for status and source.
      parameters:
      - name: campaignId
        in: path
        required: true
        description: Campaign ID.
        schema:
          type: string
        example: CCV_123456789
      - name: status
        in: query
        required: false
        description: Contact List Status filter (Active, Expired, UploadFailed, etc.)
        schema:
          type: string
          enum:
          - Active
          - Expired
          - UploadFailed
        example: Active
      - name: source
        in: query
        required: false
        description: Contact List Source filter (API, SFTP, ManualFile, GlobalUpload, GlobalSFTP)
        schema:
          type: string
          enum:
          - API
          - SFTP
          - ManualFile
          - GlobalUpload
          - GlobalSFTP
        example: API
      responses:
        '200':
          description: Contact lists retrieved successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetContactListsResponse'
              example:
                outcome: Success
                statusCode: 0
                contactLists:
                - contactListId: '501'
                  contactListStatus: Active
                  contactListRecordCount: 100
                  contactListSource: API
                  dateOfCreation: '2025-08-01T10:00:00Z'
                  dateOfActivation: '2025-08-01T12:00:00Z'
                  dateOfExpiry: '2025-09-01T00:00:00Z'
        '400':
          description: Invalid request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
components:
  schemas:
    CreateContactResponse:
      type: object
      properties:
        outcome:
          type: string
          enum:
          - Queued
          - Failed
          description: Outcome of the operation
          example: Queued
        statusCode:
          type: integer
          description: 0 for Queued, non-zero for Failed
          example: 0
        summary:
          type: string
          description: Summary of the operation
          example: Queued for adding to the contact list
      example:
        outcome: Queued
        statusCode: 0
        summary: Queued for adding to the contact list
    GetContactListsResponse:
      type: object
      description: Response containing a list of contact lists
      properties:
        outcome:
          type: string
          enum:
          - Success
          - Failure
          description: Outcome of the operation
        statusCode:
          type: integer
          description: 0 for success, non-zero for failure or validation failure
        contactLists:
          type: array
          description: List of contact lists
          items:
            type: object
            properties:
              contactListId:
                type: string
                description: Contact List ID
                example: '501'
              contactListStatus:
                type: string
                description: Contact List Status
                example: Active
              contactListRecordProcessed:
                type: integer
                description: Number of records in the contact list
                example: 100
              contactListSource:
                type: string
                description: Source of the contact list
                example: API
              dateOfCreation:
                type: string
                format: date-time
                description: Date of creation
                example: '2025-08-01T10:00:00Z'
              dateOfActivation:
                type: string
                format: date-time
                description: Date of activation
                example: '2025-08-01T12:00:00Z'
              dateOfExpiry:
                type: string
                format: date-time
                description: Date of expiry
                example: '2025-09-01T00:00:00Z'
      example:
        outcome: Success
        statusCode: 0
        contactLists:
        - contactListId: '501'
          contactListStatus: Active
          contactListRecordProcessed: 100
          contactListSource: API
          dateOfCreation: '2025-08-01T10:00:00'
          dateOfActivation: '2025-08-01T12:00:00'
          dateOfExpiry: '2025-09-01T00:00:00'
    UpdateContactResponse:
      type: object
      properties:
        outcome:
          type: string
          enum:
          - Queued
          - Failed
          description: Outcome of the operation
          example: Queued
        statusCode:
          type: integer
          description: 0 for Queued, non-zero for Failed
          example: 0
        summary:
          type: string
          description: Summary of the operation
          example: Queued for updating the contact status
      example:
        outcome: Queued
        statusCode: 0
        summary: Queued for updating the contact status
    CreateContactListRequest:
      type: object
      required:
      - supportedChannels
      properties:
        supportedChannels:
          type: array
          items:
            type: string
            enum:
            - Voice
            - SMS
            - Email
          description: Supported channels for the contact list
        activationTimeLagMinutes:
          type: integer
          description: Contact list activation time lag in minutes (0 = immediate activation, 180 = 3 hours delay). Required if activationDateTime is not provided.
          example: 180
        activationDateTime:
          type: string
          description: 'Contact list activation DateTimeStamp (format: YYYY-MM-DDTHH:MM). Required if activationTimeLagMinutes is not provided.'
          example: 2025-09-24T18:47
      example:
        supportedChannels:
        - Voice
        activationTimeLagMinutes: 180
        activationDateTime: '2025-09-24T18:47:00Z'
    CreateContactRequest:
      type: object
      properties:
        contacts:
          type: array
          description: Array of contact attributes, max 10 contacts per request
          items:
            type: object
            required:
            - contactAttributes
            properties:
              contactAttributes:
                type: array
                description: Array of field mapping field name & value pairs.
                items:
                  type: object
                  properties:
                    fieldName:
                      type: string
                      description: Field name
                    value:
                      type: string
                      description: Field value
                  example:
                    fieldName: FirstName
                    value: John
                example:
                - fieldName: FirstName
                  value: John
                - fieldName: LastName
                  value: Doe
                - fieldName: AccountStatus
                  value: Active
    UpdateContactRequest:
      type: object
      properties:
        contactStatus:
          type: string
          enum:
          - CLOSED
          description: Contact status (CLOSED)
          example: CLOSED
    UpdateContactListStatusRequest:
      type: object
      properties:
        contactListStatus:
          type: string
          description: 'Contact List Status (e.g., EXPIRED). Note: This value is not case-sensitive.'
          example: EXPIRED
    ErrorResponse:
      type: object
      description: Error response
      properties:
        code:
          type: string
          description: Error code
        message:
          type: string
          description: Error description
      example:
        code: InvalidRequest
        message: The contact list ID is missing
    CreateContactListResponse:
      type: object
      properties:
        outcome:
          type: string
          enum:
          - Success
          - Failure
          description: Outcome of the operation
          example: Success
        statusCode:
          type: integer
          description: 0 for success, non-zero for failure or validation failure
          example: 0
        contactListId:
          type: string
          description: Contact List ID within the campaign (number only)
          example: '501'
      example:
        success:
          summary: Contact list created successfully
          value:
            outcome: Success
            statusCode: 0
            contactListId: '501'
        failure:
          summary: Failed to create contact list
          value:
            outcome: Failure
            statusCode: 400
            error:
              code: InvalidRequest
              message: Invalid request parameters
    UpdateContactListStatusResponse:
      type: object
      properties:
        outcome:
          type: string
          enum:
          - Success
          - Failure
          description: Outcome of the operation
        statusCode:
          type: integer
          description: 0 for success, non-zero for failure or validation failure
        contactLists:
          type: array
          description: List of contact lists
          items:
            type: object
            properties:
              contactListId:
                type: string
                description: Contact List ID
                example: '501'
              contactListStatus:
                type: string
                description: Contact List Status
                example: Active
              contactListRecordCount:
                type: integer
                description: Number of records in the contact list
                example: 100
              contactListSource:
                type: string
                description: Source of the contact list
                example: API
              dateOfCreation:
                type: string
                format: date-time
                description: Date of creation
                example: '2025-08-01T10:00:00Z'
              dateOfActivation:
                type: string
                format: date-time
                description: Date of activation
                example: '2025-08-01T12:00:00Z'
              dateOfExpiry:
                type: string
                format: date-time
                description: Date of expiry
                example: '2025-09-01T00:00:00Z'
      example:
        success:
          summary: Contact list status updated successfully
          value:
            outcome: Success
            statusCode: 0
        failure:
          summary: Failed to update contact list status
          value:
            outcome: Failure
            statusCode: 400
            error:
              code: InvalidStatus
              message: Contact list status is invalid
  securitySchemes:
    oauth2:
      flows:
        authorizationCode:
          authorizationUrl: /
          scopes: {}
          tokenUrl: /
      type: oauth2
    bearer-key:
      type: http
      description: e.g. Bearer YOUR_AUTHORIZATION_TOKEN
      scheme: bearer
      bearerFormat: JWT
    bearerAuth:
      type: oauth2
      description: OAuth 2.0 Bearer token authentication
      flows:
        authorizationCode:
          authorizationUrl: https://webexapis.com/v1/authorize
          tokenUrl: https://webexapis.com/v1/access_token
          scopes:
            spark:applications_token: Create access tokens for Service Apps