Webex BroadWorks Enterprises API

openapi: 3.0.0
info:
  title: Webex Admin Address Book BroadWorks Enterprises API
  version: 1.0.0
  description: The Webex Admin APIs provide comprehensive programmatic access to administrative functions for managing Webex organizations, users, licenses, and settings. These APIs enable automation of user provisioning, license assignment, compliance management, and audit event retrieval. Administrators can integrate with enterprise identity systems, enforce security policies, monitor usage, and streamline onboarding/offboarding processes. The APIs support granular control over organizational resources, making them ideal for large-scale deployments and custom admin tooling.
tags:
- name: BroadWorks Enterprises
paths:
  /broadworks/enterprises:
    get:
      responses:
        '200':
          description: OK
          headers: {}
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/EnterpriseListResponse'
              example:
                items:
                - id: Y2lzY29zcGFyazovL3VzL0VOVEVSUFJJU0UvOTZhYmMyYWEtM2RjYy0xMWU1LWExNTItZmUzNDgxOWNkYzlh
                  orgId: Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi85NmFiYzJhYS0zZGNjLTExZTUtYTE1Mi1mZTM0ODE5Y2RjOWE
                  spEnterpriseId: Reseller1+acme
                  provisioningId: ZjViMzYxODctYzhkZC00NzI3LThiMmYtZjljNDQ3ZjI5MDQ2OjQyODVmNTk0LTViNTEtNDdiZS05Mzk2LTZjMzZlMmFkODNhNQ
                  broadworksDirectorySync:
                    enableDirSync: true
                    directorySyncStatus:
                      lastSyncStartTime: '2021-04-07T15:26:40.704911Z'
                      lastSyncEndTime: '2021-04-07T15:26:42.695060Z'
                      syncStatus: COMPLETE
                      usersAdded: 0
                      usersUpdated: 0
                      usersDeleted: 0
                      machinesAdded: 0
                      machinesUpdated: 0
                      machinesDeleted: 0
                      totalExternalUsersInCI: 2
                      totalExternalMachinesInCI: 1
                      lastSyncTrackingId: WEBEX-DEV-PORTAL_2de9b76f-6ad4-4f28-b8e8-c835885f9e7d_44
        '400':
          description: 'Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.'
        '401':
          description: 'Unauthorized: Authentication credentials were missing or incorrect.'
        '403':
          description: 'Forbidden: The request is understood, but it has been refused or access is not allowed.'
        '404':
          description: 'Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.'
        '405':
          description: 'Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.'
        '409':
          description: 'Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.'
        '410':
          description: 'Gone: The requested resource is no longer available.'
        '415':
          description: 'Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.'
        '423':
          description: 'Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.'
        '428':
          description: 'Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.'
        '429':
          description: 'Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.'
        '500':
          description: 'Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).'
        '502':
          description: 'Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.'
        '503':
          description: 'Service Unavailable: Server is overloaded with requests. Try again later.'
        '504':
          description: 'Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.'
      summary: List BroadWorks Enterprises
      operationId: List BroadWorks Enterprises
      description: List the provisioned enterprises for a Service Provider. This API also lets a Service Provider search for their provisioned enterprises on Webex. A search on enterprises can be performed by either a full or partial enterprise identifier.
      tags:
      - BroadWorks Enterprises
      parameters:
      - name: spEnterpriseId
        in: query
        description: The Service Provider supplied unique identifier for the subscriber's enterprise.
        example: Reseller1+acme
        schema:
          type: string
      - name: startsWith
        in: query
        description: The starting string of the enterprise identifiers to match against.
        example: Res
        schema:
          type: string
      - name: max
        in: query
        description: Limit the number of enterprises returned in the search, up to 1000.
        example: '10'
        schema:
          type: number
          default: 100
  /broadworks/enterprises/{id}/broadworksDirectorySync:
    put:
      responses:
        '200':
          description: OK
          headers: {}
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UpdateDirectorySyncResponse'
              example:
                enableDirSync: true
                directorySyncStatus:
                  syncStatus: NOT_SYNCED
        '400':
          description: 'Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.'
        '401':
          description: 'Unauthorized: Authentication credentials were missing or incorrect.'
        '403':
          description: 'Forbidden: The request is understood, but it has been refused or access is not allowed.'
        '404':
          description: 'Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.'
        '405':
          description: 'Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.'
        '409':
          description: 'Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.'
        '410':
          description: 'Gone: The requested resource is no longer available.'
        '415':
          description: 'Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.'
        '423':
          description: 'Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.'
        '428':
          description: 'Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.'
        '429':
          description: 'Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.'
        '500':
          description: 'Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).'
        '502':
          description: 'Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.'
        '503':
          description: 'Service Unavailable: Server is overloaded with requests. Try again later.'
        '504':
          description: 'Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.'
      summary: Update Directory Sync for a BroadWorks Enterprise
      operationId: Update Directory Sync for a BroadWorks Enterprise
      description: This API lets a Partner Admin enable or disable directory sync for the customer's Broadworks enterprise on Webex.
      tags:
      - BroadWorks Enterprises
      parameters:
      - name: id
        in: path
        description: A unique identifier for the enterprise in question.
        required: true
        example: Y2lzY29zcGFyazovL3VzL1NVQlNDUklCRVIvNjk3MGU2YmItNzQzOS00ZmZiLWFkMzQtZDNmZjAxNjdkZGFk
        schema:
          type: string
      requestBody:
        content:
          application/json:
            example:
              enableDirSync: true
            schema:
              type: object
              required:
              - enableDirSync
              properties:
                enableDirSync:
                  type: boolean
                  example: true
                  description: The toggle to enable/disable directory sync.
    post:
      responses:
        '200':
          description: OK
          headers: {}
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TriggerDirectorySyncResponse'
              example:
                enableDirSync: true
                directorySyncStatus:
                  syncStatus: IN_PROGRESS
        '400':
          description: 'Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.'
        '401':
          description: 'Unauthorized: Authentication credentials were missing or incorrect.'
        '403':
          description: 'Forbidden: The request is understood, but it has been refused or access is not allowed.'
        '404':
          description: 'Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.'
        '405':
          description: 'Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.'
        '409':
          description: 'Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.'
        '410':
          description: 'Gone: The requested resource is no longer available.'
        '415':
          description: 'Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.'
        '423':
          description: 'Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.'
        '428':
          description: 'Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.'
        '429':
          description: 'Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.'
        '500':
          description: 'Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).'
        '502':
          description: 'Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.'
        '503':
          description: 'Service Unavailable: Server is overloaded with requests. Try again later.'
        '504':
          description: 'Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.'
      summary: Trigger Directory Sync for an Enterprise
      operationId: Trigger Directory Sync for an Enterprise
      description: This API lets a Partner Admin trigger a directory sync for the customer's Broadworks enterprise on Webex.
      tags:
      - BroadWorks Enterprises
      parameters:
      - name: id
        in: path
        description: A unique identifier for the enterprise in question.
        required: true
        example: Y2lzY29zcGFyazovL3VzL1NVQlNDUklCRVIvNjk3MGU2YmItNzQzOS00ZmZiLWFkMzQtZDNmZjAxNjdkZGFk
        schema:
          type: string
      requestBody:
        content:
          application/json:
            example:
              syncStatus: SYNC_NOW
            schema:
              type: object
              required:
              - syncStatus
              properties:
                syncStatus:
                  type: string
                  example: SYNC_NOW
                  description: At this time, the only value allowed for this attribute is `SYNC_NOW` which will trigger the directory sync for the BroadWorks enterprise.
    get:
      responses:
        '200':
          description: OK
          headers: {}
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetDirectorySyncStatusResponse'
              example:
                enableDirSync: true
                directorySyncStatus:
                  lastSyncStartTime: '2021-03-23T16:09:06.527199Z'
                  lastSyncEndTime: '2021-03-23T17:21:41.532770Z'
                  syncStatus: COMPLETE
                  usersAdded: 44
                  usersUpdated: 21
                  usersDeleted: 34
                  machinesAdded: 24
                  machinesUpdated: 4
                  machinesDeleted: 9
                  totalExternalUsersInCI: 1077
                  totalExternalMachinesInCI: 326
                  lastSyncTrackingId: NA_dde3a13a-bad7-4990-b155-9b4574e545b9
        '400':
          description: 'Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.'
        '401':
          description: 'Unauthorized: Authentication credentials were missing or incorrect.'
        '403':
          description: 'Forbidden: The request is understood, but it has been refused or access is not allowed.'
        '404':
          description: 'Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.'
        '405':
          description: 'Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.'
        '409':
          description: 'Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.'
        '410':
          description: 'Gone: The requested resource is no longer available.'
        '415':
          description: 'Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.'
        '423':
          description: 'Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.'
        '428':
          description: 'Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.'
        '429':
          description: 'Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.'
        '500':
          description: 'Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).'
        '502':
          description: 'Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.'
        '503':
          description: 'Service Unavailable: Server is overloaded with requests. Try again later.'
        '504':
          description: 'Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.'
      summary: Get Directory Sync Status for an Enterprise
      operationId: Get Directory Sync Status for an Enterprise
      description: This API lets a Partner Admin get the most recent directory sync status for a customer's Broadworks enterprise on Webex.
      tags:
      - BroadWorks Enterprises
      parameters:
      - name: id
        in: path
        description: A unique identifier for the enterprise in question.
        required: true
        example: Y2lzY29zcGFyazovL3VzL1NVQlNDUklCRVIvNjk3MGU2YmItNzQzOS00ZmZiLWFkMzQtZDNmZjAxNjdkZGFk
        schema:
          type: string
  /broadworks/enterprises/{id}/broadworksDirectorySync/externalUser:
    post:
      responses:
        '200':
          description: OK
          headers: {}
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TriggerUserDirectorySyncResponse'
              example:
                userResponse:
                  userId: john.anderson@acme.com
                  firstName: John
                  lastName: Anderson
                  extension: '4653'
                  number: '+35391884653'
                  mobile: +188-(2323)-(343)
                status: ADD
        '400':
          description: 'Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.'
        '401':
          description: 'Unauthorized: Authentication credentials were missing or incorrect.'
        '403':
          description: 'Forbidden: The request is understood, but it has been refused or access is not allowed.'
        '404':
          description: 'Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.'
        '405':
          description: 'Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.'
        '409':
          description: 'Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.'
        '410':
          description: 'Gone: The requested resource is no longer available.'
        '415':
          description: 'Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.'
        '423':
          description: 'Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.'
        '428':
          description: 'Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.'
        '429':
          description: 'Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.'
        '500':
          description: 'Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).'
        '502':
          description: 'Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.'
        '503':
          description: 'Service Unavailable: Server is overloaded with requests. Try again later.'
        '504':
          description: 'Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.'
      summary: Trigger Directory Sync for a User
      operationId: Trigger Directory Sync for a User
      description: This API lets a Partner Admin trigger a directory sync for an external user (real or virtual user) on Broadworks enterprise with Webex.
      tags:
      - BroadWorks Enterprises
      parameters:
      - name: id
        in: path
        description: A unique identifier for the enterprise in question.
        required: true
        example: Y2lzY29zcGFyazovL3VzL1NVQlNDUklCRVIvNjk3MGU2YmItNzQzOS00ZmZiLWFkMzQtZDNmZjAxNjdkZGFk
        schema:
          type: string
      requestBody:
        content:
          application/json:
            example:
              userId: john_anderson@acme.com
            schema:
              type: object
              properties:
                userId:
                  type: string
                  example: john_anderson@acme.com
                  description: The user ID of the Broadworks user to be synced (A non-webex user).
components:
  schemas:
    TriggerUserDirectorySyncResponse:
      type: object
      properties:
        userResponse:
          type: object
          properties:
            userId:
              type: string
              example: john.anderson@acme.com
              description: The UserID of the user on Broadworks (A non-webex user).
            firstName:
              type: string
              example: John
              description: First name of the user on Broadworks.
            lastName:
              type: string
              example: Anderson
              description: Last name of the user on Broadworks.
            extension:
              type: string
              example: '4653'
              description: Extension of the user on Broadworks.
            number:
              type: string
              example: '+35391884653'
              description: Phone number of the user on Broadworks.
            mobile:
              type: string
              example: +188-(2323)-(343)
              description: Mobile number of the user on Broadworks.
          description: User Directory sync response
        status:
          type: string
          enum:
          - ADD
          - UPDATE
          - DELETE
          - NO_OPERATION
          description: "The Status of the operation being performed.\n * `ADD` - The external user is added in this sync\n * `UPDATE` - The external user is updated in this sync\n * `DELETE` - The external user is deleted in this sync\n * `NO_OPERATION` - No changes made on the external user in this sync\n"
    EnterpriseListResponse:
      type: object
      properties:
        id:
          type: string
          example: Y2lzY29zcGFyazovL3VzL0VOVEVSUFJJU0UvOTZhYmMyYWEtM2RjYy0xMWU1LWExNTItZmUzNDgxOWNkYzlh
          description: A unique Cisco identifier for the enterprise.
        orgId:
          type: string
          example: Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi85NmFiYzJhYS0zZGNjLTExZTUtYTE1Mi1mZTM0ODE5Y2RjOWE
          description: The Organization ID of the enterprise on Webex.
        provisioningId:
          type: string
          example: ZjViMzYxODctYzhkZC00NzI3LThiMmYtZjljNDQ3ZjI5MDQ2OjQyODVmNTk0LTViNTEtNDdiZS05Mzk2LTZjMzZlMmFkODNhNQ
          description: The Provisioning ID associated with the enterprise.
        spEnterpriseId:
          type: string
          example: Reseller1+acme
          description: The Service Provider supplied unique identifier for the subscriber's enterprise.
        broadworksDirectorySync:
          type: object
          properties:
            enableDirSync:
              type: boolean
              example: true
              description: The toggle to enable/disable directory sync.
            directorySyncStatus:
              type: object
              properties:
                lastSyncStartTime:
                  type: string
                  example: '2021-04-01T14:49:50.309640Z'
                  description: The start date and time of the last sync.
                lastSyncEndTime:
                  type: string
                  example: '2021-04-01T14:49:52.667189Z'
                  description: The end date and time of the last sync.
                syncStatus:
                  type: string
                  example: COMPLETE
                  description: The sync status of the enterprise.
                usersAdded:
                  type: number
                  example: 44
                  description: The number of users added to Common Identity (CI) in this sync.
                usersUpdated:
                  type: number
                  example: 21
                  description: The number of users updated in Common Identity (CI) in this sync.
                usersDeleted:
                  type: number
                  example: 34
                  description: The number of users deleted from Common Identity (CI) in this sync.
                machinesAdded:
                  type: number
                  example: 24
                  description: The number of machines added to Common Identity (CI) in this sync.
                machinesUpdated:
                  type: number
                  example: 4
                  description: The number of machines updated in Common Identity (CI) in this sync.
                machinesDeleted:
                  type: number
                  example: 9
                  description: The number of machines deleted from Common Identity (CI) in this sync.
                totalExternalUsersInCI:
                  type: number
                  example: 1077
                  description: The number of total external users that have been added to CI across all syncs.
                totalExternalMachinesInCI:
                  type: number
                  example: 326
                  description: The number of total external machines that have been added to Common Identity (CI) across all syncs.
                lastSuccessfulSyncTime:
                  type: string
                  example: '2021-04-01T14:48:30.502539Z'
                  description: The date and time of the last successful sync.
                lastSyncTrackingId:
                  type: string
                  example: NA_dde3a13a-bad7-4990-b155-9b4574e545b9
                  description: Unique tracking identifier.
                errors:
                  type: array
                  items:
                    type: object
                    properties:
                      errorCode:
                        type: number
                        example: 6003
                        description: An error code that identifies the reason for the error
                      description:
                        type: string
                        example: Broadworks External Directory User Sync failed while trying to connect to Broadworks cluster.
                        description: A textual representation of the error code.
                  description: List of errors that occurred during that last attempt to sync this BroadWorks enterprise. This list captures errors that occurred during *directory sync* of the BroadWorks enterprise, *after* the API has been accepted and 200 OK response returned. Any errors that occur during initial API request validation will be captured directly in error response with appropriate HTTP status code.
                userContactsAdded:
                  type: number
                  example: 5
                  description: The number of user contacts added to Contact service in this sync.
                userContactsUpdated:
                  type: number
                  example: 2
                  description: The number of user contacts updated in Contact service in this sync.
                userContactsDeleted:
                  type: number
                  example: 1
                  description: The number of user contacts deleted from Contact service in this sync.
                orgContactsAdded:
                  type: number
                  example: 5
                  description: The number of org contacts added to Contact service in this sync.
                orgContactsUpdated:
                  type: number
                  example: 2
                  description: The number of org contacts updated in Contact service in this sync.
                orgContactsDeleted:
                  type: number
                  example: 1
                  description: The number of org contacts deleted from Contact service in this sync.
                totalUserContactsInContactService:
                  type: number
                  example: 10
                  description: The total number of user contacts in Contact service.
                totalOrgContactsInContactService:
                  type: number
                  example: 2
                  description: The total number of org contacts in Contact service.
              description: Directory sync status
          description: BroadWorks Directory sync
    TriggerDirectorySyncResponse:
      type: object
      properties:
        enableDirSync:
          type: boolean
          example: true
          description: The toggle that enabled the directory sync.
        directorySyncStatus:
          type: object
          properties:
            syncStatus:
              type: string
              example: IN_PROGRESS
              description: The sync status of the enterprise.
          description: Directory sync status
    UpdateDirectorySyncResponse:
      type: object
      properties:
        enableDirSync:
          type: boolean
          example: true
          description: The toggle to enable/disable directory sync.
        directorySyncStatus:
          type: object
          properties:
            syncStatus:
              type: string
              example: NOT_SYNCED
              description: The sync status of the enterprise.
          description: Directory sync status
    GetDirectorySyncStatusResponse:
      type: object
      properties:
        enableDirSync:
          type: boolean
          example: true
          description: The toggle to enable/disable directory sync.
        directorySyncStatus:
          type: object
          properties:
            lastSyncStartTime:
              type: string
              example: '2021-04-01T14:49:50.309640Z'
              description: The start date and time of the last sync.
            lastSyncEndTime:
              type: string
              example: '2021-04-01T14:49:52.667189Z'
              description: The end date and time of the last sync.
            syncStatus:
              type: string
              example: COMPLETE
              description: The sync status of the enterprise.
            usersAdded:
              type: number
              example: 44
              description: The number of users added to Common Identity (CI) in this sync.
            usersUpdated:
              type: number
              example: 21
              description: The number of users updated in Common Identity (CI) in this sync.
            usersDeleted:
              type: number
              example: 34
              description: The number of users deleted from Common Identity (CI) in this sync.
            machinesAdded:
              type: number
              example: 24
              description: The number of machines added to Common Identity (CI) in this sync.
            machinesUpdated:
              type: number
              example: 4
              description: The number of machines updated in Common Identity (CI) in this sync.
            machinesDeleted:
              type: number
              example: 9
              description: The number of machines deleted from Common Identity (CI) in this sync.
            totalExternalUsersInCI:
              type: number
              example: 1077
              description

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