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OpenAPI Specification

openapi: 3.2.0
info:
  title: Webex AI Feature API
  version: 1.0.0
  description: 'Operations tagged AI Feature across 2 of this provider''s published API definitions: webex-ai-feature-api-openapi.yml, webex-contact-center-openapi.json. Each path carries the servers of the definition it was published in.'
  x-provenance:
    method: harvested
    authored_by: Cisco Webex
    harvested_by: API Evangelist
    harvested_on: '2026-08-19'
    first_party: true
    note: Published by Cisco. Retrieved unmodified except for this x-provenance block.
    provider_published: true
    derived_view: Per-tag view of webex-contact-center-openapi.json, the provider's source document. Operations and schemas are the provider's, unmodified; only the partition is ours.
    derived_from: webex-contact-center-openapi.json
    operation_coverage: 8/8
  x-evidence:
  - type: source
    url: https://github.com/webex/webex-openapi-specs/blob/main/public-spec/webex-contact-center.json
  - type: raw
    url: https://raw.githubusercontent.com/webex/webex-openapi-specs/main/public-spec/webex-contact-center.json
tags:
- name: AI Feature
paths:
  /organization/{orgid}/ai-feature/auto-csat/question:
    post:
      tags:
      - AI Feature
      summary: Create a new Question mapped to AutoCSAT
      description: Create a new Auto CSAT mapped Question in a given organization.
      operationId: createConfigAutoCSATQuestion2
      parameters:
      - name: orgid
        in: path
        description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AutoCSATQuestionDTO'
        required: true
      responses:
        '201':
          description: Created
          content:
            '*/*':
              schema:
                $ref: '#/components/schemas/AutoCSATQuestionDTO'
        '400':
          description: The request was invalid and cannot be served. An accompanying error message will explain further
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '400'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '400'
                    entity: cc_user
                    references: []
        '401':
          description: Unauthorized Operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '401'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '401'
                    entity: cc_user
                    references: []
        '403':
          description: Operation is forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '403'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '403'
                    entity: cc_user
                    references: []
        '409':
          description: Similar entity is already present
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '409'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '409'
                    entity: cc_user
                    references: []
        '429':
          description: Too many requests have been sent in a given amount of time and the request has been rate limited
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '429'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '429'
                    entity: cc_user
                    references: []
        '500':
          description: An Unexpected Error Occurred
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '500'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '500'
                    entity: cc_user
                    references: []
  /organization/{orgid}/ai-feature/auto-csat/question/bulk:
    post:
      tags:
      - AI Feature
      summary: Bulk save Question mapped to AutoCSAT
      description: Create, Update or delete Auto CSAT mapped Question(s) in bulk for Auto CSAT resource in a given organization.
      operationId: saveAllConfigAutoCSATQuestion2
      parameters:
      - name: orgid
        in: path
        description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/BulkRequestDTOAutoCSATQuestionDTO'
        required: true
      responses:
        '207':
          description: Multi-Status
          content:
            '*/*':
              schema:
                $ref: '#/components/schemas/BulkResponseDTO'
        '400':
          description: The request was invalid and cannot be served. An accompanying error message will explain further
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '400'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '400'
                    entity: cc_user
                    references: []
        '401':
          description: Unauthorized Operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '401'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '401'
                    entity: cc_user
                    references: []
        '403':
          description: Operation is forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '403'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '403'
                    entity: cc_user
                    references: []
        '409':
          description: Similar entity is already present
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '409'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '409'
                    entity: cc_user
                    references: []
        '429':
          description: Too many requests have been sent in a given amount of time and the request has been rate limited
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '429'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '429'
                    entity: cc_user
                    references: []
        '500':
          description: An Unexpected Error Occurred
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '500'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '500'
                    entity: cc_user
                    references: []
  /organization/{orgid}/ai-feature/auto-csat/question/{id}:
    get:
      tags:
      - AI Feature
      summary: Get specific Question mapped to AutoCSAT by ID
      description: Retrieve an existing Auto CSAT mapped Question by ID in a given organization.
      operationId: getConfigAutoCSATQuestion2
      parameters:
      - name: orgid
        in: path
        description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
      - name: id
        in: path
        description: Resource ID of the Auto CSAT mapped Question.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba2
      responses:
        '200':
          description: OK
          content:
            '*/*':
              schema:
                $ref: '#/components/schemas/AutoCSATQuestionDTO'
        '401':
          description: Unauthorized Operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '401'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '401'
                    entity: cc_user
                    references: []
        '403':
          description: Operation is forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '403'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '403'
                    entity: cc_user
                    references: []
        '404':
          description: Resource not found or URI is invalid
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '404'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '404'
                    entity: cc_user
                    references: []
        '429':
          description: Too many requests have been sent in a given amount of time and the request has been rate limited
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '429'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '429'
                    entity: cc_user
                    references: []
        '500':
          description: An Unexpected Error Occurred
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '500'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '500'
                    entity: cc_user
                    references: []
    delete:
      tags:
      - AI Feature
      summary: Delete specific Question mapped to AutoCSAT by ID
      description: Delete an existing Auto CSAT mapped Question by ID in a given organization.
      operationId: deleteConfigAutoCSATQuestion2
      parameters:
      - name: orgid
        in: path
        description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
      - name: id
        in: path
        description: Resource ID of the Auto CSAT mapped Question.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba2
      responses:
        '204':
          description: No Content
        '401':
          description: Unauthorized Operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '401'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '401'
                    entity: cc_user
                    references: []
        '403':
          description: Operation is forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '403'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '403'
                    entity: cc_user
                    references: []
        '404':
          description: Resource not found or URI is invalid
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '404'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '404'
                    entity: cc_user
                    references: []
        '412':
          description: Resource referred in other entity(s). Please get all the reference entities info by invoking Get incoming-references api.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '412'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '412'
                    entity: cc_user
                    references: []
        '429':
          description: Too many requests have been sent in a given amount of time and the request has been rate limited
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '429'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '429'
                    entity: cc_user
                    references: []
        '500':
          description: An Unexpected Error Occurred
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '500'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '500'
                    entity: cc_user
                    references: []
  /organization/{orgid}/ai-feature/{id}:
    get:
      tags:
      - AI Feature
      summary: Get specific AI Feature resource by ID
      description: Retrieve an existing AI Feature resource by ID in a given organization.
      operationId: getConfigAiFeature
      parameters:
      - name: orgid
        in: path
        description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
      - name: id
        in: path
        description: Resource ID of the AI Feature resource.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba2
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AiFeatureDTO'
        '401':
          description: Unauthorized Operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '401'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '401'
                    entity: cc_user
                    references: []
        '403':
          description: Operation is forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '403'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '403'
                    entity: cc_user
                    references: []
        '404':
          description: Resource not found or URI is invalid
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '404'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '404'
                    entity: cc_user
                    references: []
        '429':
          description: Too many requests have been sent in a given amount of time and the request has been rate limited
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '429'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '429'
                    entity: cc_user
                    references: []
        '500':
          description: An Unexpected Error Occurred
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '500'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '500'
                    entity: cc_user
                    references: []
    patch:
      tags:
      - AI Feature
      summary: Partially update AI Feature resource by ID
      description: Partially update AI Feature resource by ID in a given organization.
      operationId: patchConfigAiFeature
      parameters:
      - name: orgid
        in: path
        description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
      - name: id
        in: path
        description: Resource ID of the AI Feature resource.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba2
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AiFeatureDTO'
            examples:
              realTimeTranscriptsPatchExample:
                summary: Real time transcripts configuration update
                description: Real time transcripts configuration update. Must have access to update.
                value:
                  id: 26e2df70-0f77-41b8-8e8f-1d76e92c9638
                  realtimeTranscripts:
                    enable: true
              suggestedResponsesPatchExample:
                summary: Generated Summaries configuration update
                description: Generated Summaries configuration update. Must have access to update.
                value:
                  id: 26e2df70-0f77-41b8-8e8f-1d76e92c9638
                  generatedSummaries:
                    callDropSummariesEnabled: true
                    virtualAgentTransferSummariesEnabled: true
                    consultTransferSummariesEnabled: true
                    wrapUpSummariesEnabled: true
                    queuesInclusionType: ALL
              agentWellbeingPatchExample:
                summary: Agent Wellbeing configuration update
                description: Agent Wellbeing configuration update. Must have access to update.
                value:
                  id: 26e2df70-0f77-41b8-8e8f-1d76e92c9638
                  agentWellbeing:
                    enable: true
                    agentInclusionType: ALL
                    wellnessBreakReminders: ENABLED
        required: true
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AiFeatureDTO'
        '400':
          description: The request was invalid and cannot be served. An accompanying error message will explain further
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '400'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '400'
                    entity: cc_user
                    references: []
        '401':
          description: Unauthorized Operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '401'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '401'
                    entity: cc_user
                    references: []
        '403':
          description: Operation is forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '403'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '403'
                    entity: cc_user
                    references: []
        '404':
          description: Resource not found or URI is invalid
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '404'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '404'
                    entity: cc_user
                    references: []
        '429':
          description: Too many requests have been sent in a given amount of time and the request has been rate limited
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '429'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '429'
                    entity: cc_user
                    references: []
        '500':
          description: An Unexpected Error Occurred
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiErrorResponse'
              example:
                trackingId: ccconfig_af9eecc5-0472-4549-9a83-2afdae0d4ba0
                error:
                  key: '500'
                  reason: Test reason
                  message:
                  - description: Test error
                    code: '500'
                    entity: cc_user
                    references: []
      deprecated: false
  /organization/{orgid}/v2/ai-feature:
    get:
      tags:
      - AI Feature
      summary: List AI Feature resource(s)
      description: Retrieve a list of AI Feature resource(s) in a given organization.Only one entry per organization can exist for AI Feature resource.
      operationId: getAllConfigWithPagedMetaDataAiFeature
      parameters:
      - name: orgid
        in: path
        description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
        required: true
        schema:
          type: string
        example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
      - name: filter
        in: query
        description: "Specify a filter based on which the results will be fetched. Supported filterable fields:  id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see  <a href=\"https://www.here.com/docs/bundle/data-client-library-developer-guide-java-scala/page/client/rsql.html\">this reference</a>. For a list of supported operators, see <a href=\"https://github.com/perplexhub/rsql-jpa-specification#rsql-syntax-reference\">this syntax guide</a>.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n"
        required: false
        schema:
          type: string
        example: id=="2f9eecc5-0472-4549-9a83-2afdae0d4ba1"
      - name: attributes
        in: query
        description: Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.
        required: false
        schema:
          type: string
          format: string
        example: id
      - name: page
        in: query
        description: Defines the number of displayed page. The page number starts from 0.
        schema:
          type: integer
          default: 0
          example: 0
        example: 0
      - name: pageSize
        in: query
        description: Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.
        schema:
          type: integer
          default: 100
          example: 100
        example: 100
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: string
                example: "\"{\n    \"meta\": {\n        \"orgid\": \"28bde207-a31c-49de-8e66-9b83954d6355\",\n        \"page\": 0,\n        \"pageSize\": 100,\n        \"totalPages\": 1,\n        \"totalRecords\": 1,\n        \"links\": {\n            \"self\": \"/cms/api/organization/28bde207-a31c-49de-8e66-9b83954d6355/v2/ai-feature?page=0&pageSize=100\"\n        }\n    },\n    \"data\": [\n        {\n            \"organizationId\": \"28bde207-a31c-49de-8e66-9b83954d6355\",\n            \"id\": \"d4bff13d-ae88-49d6-872f-e4b58bddc10b\",\n            \"version\": 9,\n            \"realtimeTranscripts\": {\n                \"enable\": true,\n                \"agentInclusionType\": \"ALL\",\n                \"queuesInclusionType\": \"ALL\"\n            },\n            \"suggestedResponses\": {\n                \"enable\": false\n            },\n            \"generatedSummaries\": {\n                \"callDropSummariesEnabled\": true,\n                \"virtualAgentTransferSummariesEnabled\": true,\n                \"consultTransferSummariesEnabled\": false,\n                \"wrapUpSummariesEnabled\": false,\n                \"queuesInclusionType\": \"ALL\"\n            },\n            \"agentWellbeing\": {\n                \"enable\": true,\n                \"agentInclusionType\": \"ALL\",\n                \"wellnessBreakReminders\": \"DISABLED\"\n            },\n            \"autoCSAT\": {\n                \"enable\": true,\n                \"queuesInclusionType\": \"SPECIFIC\",\n                \"surveyDataSo

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