Weave

Weave Phone & Calls API

VoIP call records, recordings, voicemails, and call queues.

Documentation GitHub OpenAPI

Business capability

Contact Centre Operations Management BC-430.30

Operations 7

GET /v1/call-records List call records #

GET /v1/call-recordings List call recordings #

GET /v1/call-recording/signed-url Get a call recording signed URL #

GET /v1/voicemail-messages List voicemail messages #

GET /v1/call-queues List call queues #

GET /v1/call-queues/metrics Get call queue metrics #

GET /v1/department/phone-numbers List department phone numbers #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Weave Phone & Calls API
  description: The Weave API is the developer surface of the Weave customer/patient communication and payments platform for small healthcare businesses (dental, optometry, veterinary, medical, and specialty practices).
  version: '1.0'
  contact:
    name: Weave
    url: https://www.getweave.com
  license:
    name: Proprietary
    url: https://www.getweave.com/legal/terms/
servers:
- url: https://api.weaveconnect.com
  description: Weave production API
security:
- oauth2: []
- bearerAuth: []
tags:
- name: Phone & Calls
  description: VoIP call records, recordings, voicemails, and call queues.
paths:
  /v1/call-records:
    get:
      operationId: listCallRecords
      tags:
      - Phone & Calls
      summary: List call records
      description: Lists inbound and outbound call records for a location.
      parameters:
      - $ref: '#/components/parameters/LocationId'
      - $ref: '#/components/parameters/Limit'
      responses:
        '200':
          description: A list of call records.
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/CallRecord'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /v1/call-recordings:
    get:
      operationId: listCallRecordings
      tags:
      - Phone & Calls
      summary: List call recordings
      description: Lists available call recordings for a location.
      parameters:
      - $ref: '#/components/parameters/LocationId'
      responses:
        '200':
          description: A list of call recordings.
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/CallRecording'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /v1/call-recording/signed-url:
    get:
      operationId: getCallRecordingSignedUrl
      tags:
      - Phone & Calls
      summary: Get a call recording signed URL
      description: Returns a short-lived signed URL to download a specific call recording.
      parameters:
      - $ref: '#/components/parameters/LocationId'
      - name: recording_id
        in: query
        required: true
        schema:
          type: string
      responses:
        '200':
          description: A signed download URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  url:
                    type: string
                    format: uri
                  expires_at:
                    type: string
                    format: date-time
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /v1/voicemail-messages:
    get:
      operationId: listVoicemailMessages
      tags:
      - Phone & Calls
      summary: List voicemail messages
      description: Lists voicemail messages for a location.
      parameters:
      - $ref: '#/components/parameters/LocationId'
      responses:
        '200':
          description: A list of voicemails.
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/Voicemail'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /v1/call-queues:
    get:
      operationId: listCallQueues
      tags:
      - Phone & Calls
      summary: List call queues
      description: Lists the call queues configured for a location.
      parameters:
      - $ref: '#/components/parameters/LocationId'
      responses:
        '200':
          description: A list of call queues.
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      type: object
                      additionalProperties: true
        '401':
          $ref: '#/components/responses/Unauthorized'
  /v1/call-queues/metrics:
    get:
      operationId: getCallQueueMetrics
      tags:
      - Phone & Calls
      summary: Get call queue metrics
      description: Returns performance metrics for the location's call queues.
      parameters:
      - $ref: '#/components/parameters/LocationId'
      responses:
        '200':
          description: Call queue metrics.
          content:
            application/json:
              schema:
                type: object
                additionalProperties: true
        '401':
          $ref: '#/components/responses/Unauthorized'
  /v1/department/phone-numbers:
    get:
      operationId: listDepartmentPhoneNumbers
      tags:
      - Phone & Calls
      summary: List department phone numbers
      description: Lists phone numbers assigned to departments within a location.
      parameters:
      - $ref: '#/components/parameters/LocationId'
      responses:
        '200':
          description: A list of department phone numbers.
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/PhoneNumber'
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  schemas:
    CallRecord:
      type: object
      properties:
        id:
          type: string
          format: uuid
        direction:
          type: string
          enum:
          - inbound
          - outbound
        from:
          type: string
        to:
          type: string
        duration_seconds:
          type: integer
        person_id:
          type: string
        started_at:
          type: string
          format: date-time
    Error:
      type: object
      properties:
        error:
          type: object
          properties:
            code:
              type: string
            message:
              type: string
    Voicemail:
      type: object
      properties:
        id:
          type: string
          format: uuid
        from:
          type: string
        duration_seconds:
          type: integer
        viewed:
          type: boolean
        created_at:
          type: string
          format: date-time
    CallRecording:
      type: object
      properties:
        id:
          type: string
          format: uuid
        call_record_id:
          type: string
          format: uuid
        duration_seconds:
          type: integer
        created_at:
          type: string
          format: date-time
    PhoneNumber:
      type: object
      properties:
        id:
          type: string
        number:
          type: string
        label:
          type: string
  responses:
    Unauthorized:
      description: Missing or invalid access token.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    NotFound:
      description: The requested resource was not found.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  parameters:
    LocationId:
      name: location_id
      in: query
      required: false
      description: The Weave location (sub-account) the request is scoped to. Required on most endpoints; may alternatively be supplied via a location header.
      schema:
        type: string
        format: uuid
    Limit:
      name: limit
      in: query
      required: false
      description: Maximum number of items to return.
      schema:
        type: integer
        default: 50
  securitySchemes:
    oauth2:
      type: oauth2
      description: 'OAuth 2.0 access token issued by Weave''s OIDC provider. Authorization and token endpoints are served under https://auth.weaveconnect.com/oauth2/default (issuer https://oidc.weaveconnect.com). Present as `Authorization: Bearer ACCESS_TOKEN`.'
      flows:
        authorizationCode:
          authorizationUrl: https://auth.weaveconnect.com/oauth2/default/v1/authorize
          tokenUrl: https://auth.weaveconnect.com/oauth2/default/v1/token
          scopes: {}
    bearerAuth:
      type: http
      scheme: bearer
      description: 'OAuth 2.0 bearer access token passed as `Authorization: Bearer ACCESS_TOKEN`.'