Wazo Agent Statistics API

openapi: 3.2.0
info:
  title: wazo-call-logd Agent Statistics API
  description: Consult call logs from a REST API
  version: 1.0.0
  contact:
    name: Wazo Dev Team
    url: https://wazo-platform.org/
    email: dev@wazo.community
  x-logo:
    url: https://wazo-platform.org/images/logo-black.svg
    backgroundColor: '#FAFAFA'
    altText: Wazo Logo
servers:
- url: /1.0
security:
- wazo_auth_token: []
tags:
- name: agent_statistics
paths:
  /agents/statistics:
    get:
      summary: Statistics for all agents
      description: '**Required ACL:** `call-logd.agents.statistics.read`

        Statistics are aggregated by agents over the period specified by the `from` and `until` query parameters.'
      tags:
      - agent_statistics
      parameters:
      - $ref: '#/components/parameters/tenantuuid'
      - $ref: '#/components/parameters/from'
      - $ref: '#/components/parameters/until'
      - $ref: '#/components/parameters/day_start_time'
      - $ref: '#/components/parameters/day_end_time'
      - $ref: '#/components/parameters/week_days'
      - $ref: '#/components/parameters/timezone'
      responses:
        '200':
          description: Get an agent statistics by ID
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AgentsStatistics'
        '400':
          $ref: '#/components/responses/InvalidRequest'
  /agents/{agent_id}/statistics:
    get:
      summary: Statistics for a specific agent
      description: '**Required ACL:** `call-logd.agents.statistics.{agent_id}.read` Statistics for an agent are aggregated by the `interval` query parameter, or if not specified or empty, as a unique result over the period. The period is specified by the `from` and `until` query parameters. The last result returned by this route is always the aggregation of all calls over the whole specified period.'
      tags:
      - agent_statistics
      parameters:
      - name: agent_id
        description: ID of the agent.
        required: true
        in: path
        schema:
          type: integer
      - $ref: '#/components/parameters/tenantuuid'
      - $ref: '#/components/parameters/from'
      - $ref: '#/components/parameters/until'
      - $ref: '#/components/parameters/interval'
      - $ref: '#/components/parameters/day_start_time'
      - $ref: '#/components/parameters/day_end_time'
      - $ref: '#/components/parameters/week_days'
      - $ref: '#/components/parameters/timezone'
      responses:
        '200':
          description: Get an agent statistics by ID
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AgentStatistics'
        '400':
          $ref: '#/components/responses/InvalidRequest'
        '404':
          $ref: '#/components/responses/NotFoundError'
components:
  schemas:
    AgentQueueStatistic:
      type: object
      properties:
        queue_id:
          type: integer
          description: ID of the queue.
        answered:
          type: integer
          description: Number of calls this agent answered on this queue
        conversation_time:
          type: integer
          description: Time this agent spent in conversation on this queue, in seconds
        login_time:
          type: integer
          description: Time this agent was logged in to this queue, in seconds
        pause_time:
          type: integer
          description: Time this agent spent in pause on this queue, in seconds
        wrapup_time:
          type: integer
          description: Time this agent spent in wrap-up after calls on this queue, in seconds
    AgentStatistics:
      type: object
      properties:
        items:
          type: array
          items:
            $ref: '#/components/schemas/AgentStatistic'
        total:
          type: integer
    AgentsStatistics:
      type: object
      properties:
        items:
          type: array
          items:
            $ref: '#/components/schemas/AgentStatistic'
        total:
          type: integer
    AgentStatistic:
      type: object
      properties:
        from:
          type: string
          description: Start of the statistic interval.
        until:
          type: string
          description: End of the statistic interval.
        tenant_uuid:
          type: string
          format: uuid
          description: Tenant UUID of the corresponding queue.
        agent_id:
          type: integer
          description: ID of the corresponding agent.
        agent_number:
          type: string
          description: The number of this agent
        answered:
          type: integer
          description: The number of answered calls
        conversation_time:
          type: integer
          description: The time spent in conversation in seconds
        login_time:
          type: integer
          description: The time spent logged-in in seconds
        pause_time:
          type: integer
          description: The time spent in pause in seconds
        wrapup_time:
          type: integer
          description: The time spent in wrapup in seconds
        queues:
          type: array
          description: Per-queue breakdown of agent activity over this interval
          items:
            $ref: '#/components/schemas/AgentQueueStatistic'
    Error:
      title: Error
      description: Error message for the client
      properties:
        message:
          description: Human readable explanation of the error
          type: string
        error_id:
          description: Identifier of the type of error. It is more precise than the HTTP status code.
          type: string
        details:
          description: Additional information about the error. The keys are specific to each error.
          type: object
        timestamp:
          description: Time when the error occured
          type: number
          format: timestamp
  responses:
    NotFoundError:
      description: The resource requested was not found on the server
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    InvalidRequest:
      description: Invalid request
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  parameters:
    day_end_time:
      name: day_end_time
      description: The time at which a day ends, inclusively. Accepted format is `HH:MM`, minutes are ignored.
      in: query
      required: false
      schema:
        type: string
    until:
      name: until
      description: Ignore CDR starting at or after the given date. Format is <a href="https://en.wikipedia.org/wiki/ISO_8601">ISO-8601</a>.
      in: query
      required: false
      schema:
        type: string
        format: date-time
    from:
      name: from
      description: Ignore CDR starting before the given date. Format is <a href="https://en.wikipedia.org/wiki/ISO_8601">ISO-8601</a>.
      in: query
      required: false
      schema:
        type: string
        format: date-time
    tenantuuid:
      name: Wazo-Tenant
      in: header
      description: The tenant's UUID, defining the ownership of a given resource.
      required: false
      schema:
        type: string
    interval:
      name: interval
      description: Aggregation interval. An empty value means no interval, so an aggregation on all values.
      in: query
      required: false
      schema:
        type: string
        enum:
        - hour
        - day
        - month
    day_start_time:
      name: day_start_time
      description: The time at which a day starts, inclusively. Accepted format is `HH:MM`, minutes are ignored.
      in: query
      required: false
      schema:
        type: string
    week_days:
      name: week_days
      description: The days of the week that should be included. A week starts on Monday (1) and ends on Sunday (7).
      in: query
      required: false
      schema:
        type: array
        items:
          type: integer
          minimum: 1
          maximum: 7
        default:
        - 1
        - 2
        - 3
        - 4
        - 5
        - 6
        - 7
        uniqueItems: true
    timezone:
      name: timezone
      description: 'Name of the timezone to use for dates and times. Example: America/New_York. Valid timezones

        are defined by the <a href="https://en.wikipedia.org/wiki/Tz_database">Time Zone Database</a>

        version installed on the server.

        '
      in: query
      required: false
      schema:
        type: string
        default: UTC
  securitySchemes:
    wazo_auth_token:
      type: apiKey
      name: X-Auth-Token
      in: header
x-xivo-port: 9298
x-xivo-name: call-logs
x-apievangelist-source:
  harvested_from: https://github.com/wazo-platform/wazo-call-logd
  assembly: base plugin api.yml deep-merged with all plugin api.yml fragments, reproducing what the running service serves at /api/call-logd/1.0/api/api.yml (see wazo_call_logd/plugins/api/http.py — xivo.chain_map.ChainMap)
  spec_version: Swagger 2.0 (as published by Wazo)
  harvested: '2026-08-17'