United Airlines

United Airlines Servicing API

Post-booking modifications, refunds, and ancillaries

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OpenAPI Specification

openapi: 3.1.0
info:
  title: United Airlines NDC Booking Servicing API
  description: United Airlines NDC (New Distribution Capability) API enables travel agencies, online booking tools, and corporate travel platforms to search, book, and service United flights. The API provides access to continuous pricing, dynamic bundled fares (30+ product combinations), ancillary products, hold bookings, exchanges, refunds, cancellations, automatic waiver application, and ARC/BSP reporting. Compliant with IATA NDC standards.
  version: 1.0.0
  contact:
    name: United Airlines NDC Support
    email: ndcagency@united.com
    url: https://united.business/NDC-corporate
  termsOfService: https://united.business/NDC-corporate
servers:
- url: https://api.united.com/v1
  description: United Airlines NDC Production API
tags:
- name: Servicing
  description: Post-booking modifications, refunds, and ancillaries
paths:
  /bookings/{bookingId}:
    delete:
      operationId: cancelBooking
      summary: Cancel Booking
      description: Cancel an existing booking. Applies automatic waivers during operational disruptions.
      tags:
      - Servicing
      parameters:
      - name: bookingId
        in: path
        required: true
        schema:
          type: string
        description: Unique booking identifier
      responses:
        '200':
          description: Booking cancelled successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CancellationResponse'
        '404':
          $ref: '#/components/responses/NotFound'
        '401':
          $ref: '#/components/responses/Unauthorized'
      security:
      - OAuth2:
        - booking
  /bookings/{bookingId}/exchange:
    post:
      operationId: exchangeBooking
      summary: Exchange Booking
      description: Modify an existing booking by exchanging flights. Supports changes, multi-option flight displays for rebooking, and exchange of held bookings.
      tags:
      - Servicing
      parameters:
      - name: bookingId
        in: path
        required: true
        schema:
          type: string
        description: Unique booking identifier
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ExchangeRequest'
      responses:
        '200':
          description: Booking exchange completed
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BookingResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
      security:
      - OAuth2:
        - booking
  /bookings/{bookingId}/refund:
    post:
      operationId: refundBooking
      summary: Refund Booking
      description: Process a refund for a cancelled or eligible booking.
      tags:
      - Servicing
      parameters:
      - name: bookingId
        in: path
        required: true
        schema:
          type: string
        description: Unique booking identifier
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/RefundRequest'
      responses:
        '200':
          description: Refund processed successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/RefundResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
      security:
      - OAuth2:
        - booking
  /bookings/{bookingId}/ancillaries:
    post:
      operationId: addAncillary
      summary: Add Ancillary Service
      description: Add ancillary products and services (seats, bags, upgrades) to an existing booking.
      tags:
      - Servicing
      parameters:
      - name: bookingId
        in: path
        required: true
        schema:
          type: string
        description: Unique booking identifier
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AncillaryRequest'
      responses:
        '200':
          description: Ancillary service added successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BookingResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
      security:
      - OAuth2:
        - booking
components:
  schemas:
    Error:
      type: object
      properties:
        code:
          type: string
        message:
          type: string
        details:
          type: array
          items:
            type: string
  responses:
    NotFound:
      description: Resource not found
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    BadRequest:
      description: Invalid request parameters
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    Unauthorized:
      description: Authentication required or failed
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    OAuth2:
      type: oauth2
      flows:
        clientCredentials:
          tokenUrl: https://api.united.com/v1/oauth/token
          scopes:
            read: Read-only access to flight data
            booking: Full booking and servicing access