Unified.to ticketing API

openapi: 3.0.0
info:
  contact:
    email: hello@unified.to
    url: https://unified.to/contact
  description: One API to Rule Them All
  termsOfService: https://unified.to/tos
  title: Unified.to account ticketing API
  version: '1.0'
servers:
- description: North American data region
  url: https://api.unified.to
- description: European data region
  url: https://api-eu.unified.to
- description: Australian data region
  url: https://api-au.unified.to
security:
- jwt: []
tags:
- name: ticketing
paths:
  /ticketing/{connection_id}/category:
    get:
      operationId: listTicketingCategories
      parameters:
      - in: query
        name: limit
        required: false
        schema:
          type: number
      - in: query
        name: offset
        required: false
        schema:
          type: number
      - description: Return only results whose updated date is equal or greater to this value (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
        in: query
        name: updated_gte
        required: false
        schema:
          type: string
      - in: query
        name: sort
        required: false
        schema:
          type: string
      - in: query
        name: order
        required: false
        schema:
          type: string
      - description: Query string to search. eg. email address or name
        in: query
        name: query
        required: false
        schema:
          type: string
      - description: The parent ID to filter by
        in: query
        name: parent_id
        required: false
        schema:
          type: string
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - name
            - description
            - is_active
            - parent_id
            - raw
            type: string
          type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingCategories'
          description: Successful
      security:
      - jwt: []
      summary: List All Categories
      tags:
      - ticketing
    post:
      operationId: createTicketingCategory
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - name
            - description
            - is_active
            - parent_id
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketingCategory'
        required: true
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingCategory'
          description: Successful
      security:
      - jwt: []
      summary: Create a Category
      tags:
      - ticketing
  /ticketing/{connection_id}/category/{id}:
    delete:
      operationId: removeTicketingCategory
      parameters:
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Category
        in: path
        name: id
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Successful
        default:
          content: {}
          description: Successful
          headers:
            Content-Type:
              required: false
              schema:
                type: string
      security:
      - jwt: []
      summary: Remove a Category
      tags:
      - ticketing
    get:
      operationId: getTicketingCategory
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - name
            - description
            - is_active
            - parent_id
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Category
        in: path
        name: id
        required: true
        schema:
          type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingCategory'
          description: Successful
      security:
      - jwt: []
      summary: Retrieve a Category
      tags:
      - ticketing
    patch:
      operationId: patchTicketingCategory
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - name
            - description
            - is_active
            - parent_id
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Category
        in: path
        name: id
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketingCategory'
        required: true
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingCategory'
          description: Successful
      security:
      - jwt: []
      summary: Update a Category
      tags:
      - ticketing
    put:
      operationId: updateTicketingCategory
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - name
            - description
            - is_active
            - parent_id
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Category
        in: path
        name: id
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketingCategory'
        required: true
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingCategory'
          description: Successful
      security:
      - jwt: []
      summary: Update a Category
      tags:
      - ticketing
  /ticketing/{connection_id}/customer:
    get:
      operationId: listTicketingCustomers
      parameters:
      - in: query
        name: limit
        required: false
        schema:
          type: number
      - in: query
        name: offset
        required: false
        schema:
          type: number
      - description: Return only results whose updated date is equal or greater to this value (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
        in: query
        name: updated_gte
        required: false
        schema:
          type: string
      - in: query
        name: sort
        required: false
        schema:
          type: string
      - in: query
        name: order
        required: false
        schema:
          type: string
      - description: Query string to search. eg. email address or name
        in: query
        name: query
        required: false
        schema:
          type: string
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - name
            - emails
            - telephones
            - tags
            - raw
            type: string
          type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingCustomers'
          description: Successful
      security:
      - jwt: []
      summary: List All Customers
      tags:
      - ticketing
    post:
      operationId: createTicketingCustomer
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - name
            - emails
            - telephones
            - tags
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketingCustomer'
        required: true
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingCustomer'
          description: Successful
      security:
      - jwt: []
      summary: Create a Customer
      tags:
      - ticketing
  /ticketing/{connection_id}/customer/{id}:
    delete:
      operationId: removeTicketingCustomer
      parameters:
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Customer
        in: path
        name: id
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Successful
        default:
          content: {}
          description: Successful
          headers:
            Content-Type:
              required: false
              schema:
                type: string
      security:
      - jwt: []
      summary: Remove a Customer
      tags:
      - ticketing
    get:
      operationId: getTicketingCustomer
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - name
            - emails
            - telephones
            - tags
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Customer
        in: path
        name: id
        required: true
        schema:
          type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingCustomer'
          description: Successful
      security:
      - jwt: []
      summary: Retrieve a Customer
      tags:
      - ticketing
    patch:
      operationId: patchTicketingCustomer
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - name
            - emails
            - telephones
            - tags
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Customer
        in: path
        name: id
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketingCustomer'
        required: true
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingCustomer'
          description: Successful
      security:
      - jwt: []
      summary: Update a Customer
      tags:
      - ticketing
    put:
      operationId: updateTicketingCustomer
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - name
            - emails
            - telephones
            - tags
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Customer
        in: path
        name: id
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketingCustomer'
        required: true
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingCustomer'
          description: Successful
      security:
      - jwt: []
      summary: Update a Customer
      tags:
      - ticketing
  /ticketing/{connection_id}/note:
    get:
      operationId: listTicketingNotes
      parameters:
      - in: query
        name: limit
        required: false
        schema:
          type: number
      - in: query
        name: offset
        required: false
        schema:
          type: number
      - description: Return only results whose updated date is equal or greater to this value (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
        in: query
        name: updated_gte
        required: false
        schema:
          type: string
      - in: query
        name: sort
        required: false
        schema:
          type: string
      - in: query
        name: order
        required: false
        schema:
          type: string
      - description: Query string to search. eg. email address or name
        in: query
        name: query
        required: false
        schema:
          type: string
      - description: The ticket ID to filter by
        in: query
        name: ticket_id
        required: false
        schema:
          type: string
      - description: The customer ID to filter by
        in: query
        name: customer_id
        required: false
        schema:
          type: string
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - customer_id
            - description
            - ticket_id
            - user_id
            - raw
            type: string
          type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingNotes'
          description: Successful
      security:
      - jwt: []
      summary: List All Notes
      tags:
      - ticketing
    post:
      operationId: createTicketingNote
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - customer_id
            - description
            - ticket_id
            - user_id
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketingNote'
        required: true
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingNote'
          description: Successful
      security:
      - jwt: []
      summary: Create a Note
      tags:
      - ticketing
  /ticketing/{connection_id}/note/{id}:
    delete:
      operationId: removeTicketingNote
      parameters:
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Note
        in: path
        name: id
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Successful
        default:
          content: {}
          description: Successful
          headers:
            Content-Type:
              required: false
              schema:
                type: string
      security:
      - jwt: []
      summary: Remove a Note
      tags:
      - ticketing
    get:
      operationId: getTicketingNote
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - customer_id
            - description
            - ticket_id
            - user_id
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Note
        in: path
        name: id
        required: true
        schema:
          type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingNote'
          description: Successful
      security:
      - jwt: []
      summary: Retrieve a Note
      tags:
      - ticketing
    patch:
      operationId: patchTicketingNote
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - customer_id
            - description
            - ticket_id
            - user_id
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Note
        in: path
        name: id
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketingNote'
        required: true
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingNote'
          description: Successful
      security:
      - jwt: []
      summary: Update a Note
      tags:
      - ticketing
    put:
      operationId: updateTicketingNote
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - customer_id
            - description
            - ticket_id
            - user_id
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Note
        in: path
        name: id
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketingNote'
        required: true
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingNote'
          description: Successful
      security:
      - jwt: []
      summary: Update a Note
      tags:
      - ticketing
  /ticketing/{connection_id}/ticket:
    get:
      operationId: listTicketingTickets
      parameters:
      - in: query
        name: limit
        required: false
        schema:
          type: number
      - in: query
        name: offset
        required: false
        schema:
          type: number
      - description: Return only results whose updated date is equal or greater to this value (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
        in: query
        name: updated_gte
        required: false
        schema:
          type: string
      - in: query
        name: sort
        required: false
        schema:
          type: string
      - in: query
        name: order
        required: false
        schema:
          type: string
      - description: Query string to search. eg. email address or name
        in: query
        name: query
        required: false
        schema:
          type: string
      - description: The customer ID to filter by
        in: query
        name: customer_id
        required: false
        schema:
          type: string
      - description: The user/employee ID to filter by (reference to HrisEmployee)
        in: query
        name: user_id
        required: false
        schema:
          type: string
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - customer_id
            - subject
            - description
            - status
            - closed_at
            - priority
            - category_id
            - category
            - source
            - source_ref
            - tags
            - user_id
            - url
            - raw
            type: string
          type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingTickets'
          description: Successful
      security:
      - jwt: []
      summary: List All Tickets
      tags:
      - ticketing
    post:
      operationId: createTicketingTicket
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - customer_id
            - subject
            - description
            - status
            - closed_at
            - priority
            - category_id
            - category
            - source
            - source_ref
            - tags
            - user_id
            - url
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketingTicket'
        required: true
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingTicket'
          description: Successful
      security:
      - jwt: []
      summary: Create a Ticket
      tags:
      - ticketing
  /ticketing/{connection_id}/ticket/{id}:
    delete:
      operationId: removeTicketingTicket
      parameters:
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Ticket
        in: path
        name: id
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Successful
        default:
          content: {}
          description: Successful
          headers:
            Content-Type:
              required: false
              schema:
                type: string
      security:
      - jwt: []
      summary: Remove a Ticket
      tags:
      - ticketing
    get:
      operationId: getTicketingTicket
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - customer_id
            - subject
            - description
            - status
            - closed_at
            - priority
            - category_id
            - category
            - source
            - source_ref
            - tags
            - user_id
            - url
            - raw
            type: string
          type: array
        type: array
      - description: 'Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar'
        in: query
        name: raw
        required: false
        schema:
          type: string
      - description: ID of the connection
        in: path
        name: connection_id
        required: true
        schema:
          type: string
      - description: ID of the Ticket
        in: path
        name: id
        required: true
        schema:
          type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketingTicket'
          description: Successful
      security:
      - jwt: []
      summary: Retrieve a Ticket
      tags:
      - ticketing
    patch:
      operationId: patchTicketingTicket
      parameters:
      - description: Fields to return
        in: query
        name: fields
        required: false
        schema:
          items:
            enum:
            - id
            - created_at
            - updated_at
            - customer_id
            - subject
            - d

# --- truncated at 32 KB (39 KB total) ---
# Full source: https://raw.githubusercontent.com/api-evangelist/unified-to/refs/heads/main/openapi/unified-to-ticketing-api-openapi.yml