Twilio Transcripts API

openapi: 3.2.0
info:
  title: Twilio - Intelligence Transcripts API
  description: This is the public Twilio REST API.
  termsOfService: https://www.twilio.com/legal/tos
  contact:
    name: Twilio Support
    url: https://support.twilio.com
    email: support@twilio.com
  license:
    name: Apache 2.0
    url: https://www.apache.org/licenses/LICENSE-2.0.html
  version: 1.52.0
servers:
- url: https://intelligence.twilio.com
tags:
- name: Transcripts
paths:
  /v2/Transcripts/{Sid}/Media:
    servers:
    - url: https://intelligence.twilio.com
    description: 'TODO: Resource-level docs'
    x-twilio:
      defaultOutputProperties:
      - account_sid
      - service_sid
      - sid
      pathType: instance
      parent: /Transcripts/{Sid}
    get:
      description: Get download URLs for media if possible
      tags:
      - Transcripts
      parameters:
      - name: Sid
        in: path
        description: The unique SID identifier of the Transcript.
        schema:
          type: string
          minLength: 34
          maxLength: 34
          pattern: ^GT[0-9a-fA-F]{32}$
        required: true
      - name: Redacted
        in: query
        description: Grant access to PII Redacted/Unredacted Media. If redaction is enabled, the default is `true` to access redacted media.
        schema:
          type: boolean
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/intelligence.v2.transcript.media'
          description: OK
      security:
      - accountSid_authToken: []
      operationId: FetchMedia
      x-maturity:
      - Beta
      summary: Fetch media
      x-summary-source: derived
  /v2/Transcripts/{TranscriptSid}/OperatorResults:
    servers:
    - url: https://intelligence.twilio.com
    description: 'TODO: Resource-level docs'
    x-twilio:
      defaultOutputProperties:
      - operator_sid
      pathType: list
      parent: /Transcripts/{Sid}
    get:
      description: Retrieve a list of Operator Results for the given Transcript.
      tags:
      - Transcripts
      parameters:
      - name: TranscriptSid
        in: path
        description: A 34 character string that uniquely identifies this Transcript.
        schema:
          type: string
          minLength: 34
          maxLength: 34
          pattern: ^GT[0-9a-fA-F]{32}$
        required: true
      - name: Redacted
        in: query
        description: Grant access to PII redacted/unredacted Language Understanding operator. If redaction is enabled, the default is True.
        schema:
          type: boolean
      - name: PageSize
        in: query
        description: How many resources to return in each list page. The default is 50, and the maximum is 1000.
        schema:
          type: integer
          minimum: 1
          maximum: 1000
      - name: Page
        in: query
        description: The page index. This value is simply for client state.
        schema:
          type: integer
          minimum: 0
      - name: PageToken
        in: query
        description: The page token. This is provided by the API.
        schema:
          type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ListOperatorResultResponse'
          description: OK
      security:
      - accountSid_authToken: []
      operationId: ListOperatorResult
      x-maturity:
      - Beta
      summary: List operator result
      x-summary-source: derived
  /v2/Transcripts/{TranscriptSid}/OperatorResults/{OperatorSid}:
    servers:
    - url: https://intelligence.twilio.com
    description: 'TODO: Resource-level docs'
    x-twilio:
      defaultOutputProperties:
      - operator_sid
      pathType: instance
      parent: /Transcripts/{Sid}
    get:
      description: Fetch a specific Operator Result for the given Transcript.
      tags:
      - Transcripts
      parameters:
      - name: TranscriptSid
        in: path
        description: A 34 character string that uniquely identifies this Transcript.
        schema:
          type: string
          minLength: 34
          maxLength: 34
          pattern: ^GT[0-9a-fA-F]{32}$
        required: true
      - name: OperatorSid
        in: path
        description: A 34 character string that identifies this Language Understanding operator sid.
        schema:
          type: string
          minLength: 34
          maxLength: 34
          pattern: ^LY[0-9a-fA-F]{32}$
        required: true
      - name: Redacted
        in: query
        description: Grant access to PII redacted/unredacted Language Understanding operator. If redaction is enabled, the default is True.
        schema:
          type: boolean
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/intelligence.v2.transcript.operator_result'
          description: OK
      security:
      - accountSid_authToken: []
      operationId: FetchOperatorResult
      x-maturity:
      - Beta
      summary: Fetch operator result
      x-summary-source: derived
  /v2/Transcripts/{TranscriptSid}/Sentences:
    servers:
    - url: https://intelligence.twilio.com
    description: 'TODO: Resource-level docs'
    x-twilio:
      defaultOutputProperties:
      - sid
      - media_channel
      - sentence_index
      - transcript
      - start_time
      - end_time
      - confidence
      pathType: list
      parent: /Transcripts/{Sid}
    get:
      description: Get all Transcript Sentences by TranscriptSid
      tags:
      - Transcripts
      parameters:
      - name: TranscriptSid
        in: path
        description: The unique SID identifier of the Transcript.
        schema:
          type: string
          minLength: 34
          maxLength: 34
          pattern: ^GT[0-9a-fA-F]{32}$
        required: true
      - name: Redacted
        in: query
        description: Grant access to PII Redacted/Unredacted Sentences. If redaction is enabled, the default is `true` to access redacted sentences.
        schema:
          type: boolean
      - name: PageSize
        in: query
        description: How many resources to return in each list page. The default is 50, and the maximum is 1000.
        schema:
          type: integer
          minimum: 1
          maximum: 1000
      - name: Page
        in: query
        description: The page index. This value is simply for client state.
        schema:
          type: integer
          minimum: 0
      - name: PageToken
        in: query
        description: The page token. This is provided by the API.
        schema:
          type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ListSentenceResponse'
          description: OK
      security:
      - accountSid_authToken: []
      operationId: ListSentence
      x-maturity:
      - Beta
      summary: List sentence
      x-summary-source: derived
  /v2/Transcripts:
    servers:
    - url: https://intelligence.twilio.com
    description: 'TODO: Resource-level docs'
    x-twilio:
      defaultOutputProperties:
      - sid
      - date_created
      - media_start_time
      - duration
      - status
      pathType: list
      dependentProperties:
        sentences:
          mapping:
            transcript_sid: sid
          resource_url: /v2/Transcripts/{transcript_sid}/Sentences
        media:
          mapping:
            sid: sid
          resource_url: /v2None
        operator_results:
          mapping:
            transcript_sid: sid
          resource_url: /v2/Transcripts/{transcript_sid}/OperatorResults
    post:
      description: Create a new Transcript for the service
      tags:
      - Transcripts
      responses:
        '202':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/intelligence.v2.transcript'
          description: Accepted
      security:
      - accountSid_authToken: []
      operationId: CreateTranscript
      x-maturity:
      - Beta
      requestBody:
        content:
          application/x-www-form-urlencoded:
            schema:
              $ref: '#/components/schemas/CreateTranscriptRequest'
      summary: Create transcript
      x-summary-source: derived
    get:
      description: Retrieve a list of Transcripts for a given service.
      tags:
      - Transcripts
      parameters:
      - name: ServiceSid
        in: query
        description: The unique SID identifier of the Service.
        schema:
          type: string
          minLength: 34
          maxLength: 34
          pattern: ^GA[0-9a-fA-F]{32}$
      - name: BeforeStartTime
        in: query
        description: Filter by before StartTime.
        schema:
          type: string
      - name: AfterStartTime
        in: query
        description: Filter by after StartTime.
        schema:
          type: string
      - name: BeforeDateCreated
        in: query
        description: Filter by before DateCreated.
        schema:
          type: string
      - name: AfterDateCreated
        in: query
        description: Filter by after DateCreated.
        schema:
          type: string
      - name: Status
        in: query
        description: Filter by status.
        schema:
          type: string
      - name: LanguageCode
        in: query
        description: Filter by Language Code.
        schema:
          type: string
      - name: SourceSid
        in: query
        description: Filter by SourceSid.
        schema:
          type: string
      - name: PageSize
        in: query
        description: How many resources to return in each list page. The default is 50, and the maximum is 1000.
        schema:
          type: integer
          minimum: 1
          maximum: 1000
      - name: Page
        in: query
        description: The page index. This value is simply for client state.
        schema:
          type: integer
          minimum: 0
      - name: PageToken
        in: query
        description: The page token. This is provided by the API.
        schema:
          type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ListTranscriptResponse'
          description: OK
      security:
      - accountSid_authToken: []
      operationId: ListTranscript
      x-maturity:
      - Beta
      summary: List transcript
      x-summary-source: derived
  /v2/Transcripts/{Sid}:
    servers:
    - url: https://intelligence.twilio.com
    description: 'TODO: Resource-level docs'
    x-twilio:
      defaultOutputProperties:
      - sid
      - date_created
      - media_start_time
      - duration
      - status
      pathType: instance
      dependentProperties:
        sentences:
          mapping:
            transcript_sid: sid
          resource_url: /v2/Transcripts/{transcript_sid}/Sentences
        media:
          mapping:
            sid: sid
          resource_url: /v2None
        operator_results:
          mapping:
            transcript_sid: sid
          resource_url: /v2/Transcripts/{transcript_sid}/OperatorResults
    get:
      description: Fetch a specific Transcript.
      tags:
      - Transcripts
      parameters:
      - name: Sid
        in: path
        description: A 34 character string that uniquely identifies this Transcript.
        schema:
          type: string
          minLength: 34
          maxLength: 34
          pattern: ^GT[0-9a-fA-F]{32}$
        required: true
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/intelligence.v2.transcript'
          description: OK
      security:
      - accountSid_authToken: []
      operationId: FetchTranscript
      x-maturity:
      - Beta
      summary: Fetch transcript
      x-summary-source: derived
    delete:
      description: Delete a specific Transcript.
      tags:
      - Transcripts
      parameters:
      - name: Sid
        in: path
        description: A 34 character string that uniquely identifies this Transcript.
        schema:
          type: string
          minLength: 34
          maxLength: 34
          pattern: ^GT[0-9a-fA-F]{32}$
        required: true
      responses:
        '204':
          description: The resource was deleted successfully.
      security:
      - accountSid_authToken: []
      operationId: DeleteTranscript
      x-maturity:
      - Beta
      summary: Delete transcript
      x-summary-source: derived
components:
  schemas:
    intelligence.v2.transcript.operator_result:
      type: object
      properties:
        operator_type:
          type:
          - string
          - 'null'
          $ref: '#/components/schemas/operator_result_enum_operator_type'
          description: The type of the applied Language Understanding Operator. One of conversation-classify, utterance-classify, extract, extract-normalize, or pii-extract
        name:
          type:
          - string
          - 'null'
          description: The name of the applied Language Understanding.
        operator_sid:
          type:
          - string
          - 'null'
          minLength: 34
          maxLength: 34
          pattern: ^LY[0-9a-fA-F]{32}$
          description: A 34 character string that identifies this Language Understanding operator sid.
        extract_match:
          type:
          - boolean
          - 'null'
          description: Boolean to tell if extract Language Understanding Processing model matches results.
        match_probability:
          type:
          - number
          - 'null'
          description: Percentage of 'matching' class needed to consider a sentence matches
        normalized_result:
          type:
          - string
          - 'null'
          description: Normalized output of extraction stage which matches Label.
        utterance_results:
          type:
          - array
          - 'null'
          items: {}
          description: List of mapped utterance object which matches sentences.
        utterance_match:
          type:
          - boolean
          - 'null'
          description: Boolean to tell if Utterance matches results.
        predicted_label:
          type:
          - string
          - 'null'
          description: The 'matching' class. This might be available on conversation classify model outputs.
        predicted_probability:
          type:
          - number
          - 'null'
          description: Percentage of 'matching' class needed to consider a sentence matches.
        label_probabilities:
          description: The labels probabilities. This might be available on conversation classify model outputs.
        extract_results:
          description: List of text extraction results. This might be available on classify-extract model outputs.
        text_generation_results:
          description: Output of a text generation operator for example Conversation Sumamary.
        transcript_sid:
          type:
          - string
          - 'null'
          minLength: 34
          maxLength: 34
          pattern: ^GT[0-9a-fA-F]{32}$
          description: A 34 character string that uniquely identifies this Transcript.
        url:
          type:
          - string
          - 'null'
          format: uri
          description: The URL of this resource.
    CreateTranscriptRequest:
      type: object
      required:
      - ServiceSid
      - Channel
      properties:
        ServiceSid:
          type: string
          minLength: 34
          maxLength: 34
          pattern: ^GA[0-9a-fA-F]{32}$
          description: The unique SID identifier of the Service.
        Channel:
          description: JSON object describing Media Channel including Source and Participants
        CustomerKey:
          type: string
          description: Used to store client provided metadata. Maximum of 64 double-byte UTF8 characters.
        MediaStartTime:
          type: string
          format: date-time
          description: The date that this Transcript's media was started, given in ISO 8601 format.
    transcript_enum_status:
      type: string
      enum:
      - queued
      - in-progress
      - completed
      - failed
      - canceled
    operator_result_enum_operator_type:
      type: string
      enum:
      - conversation_classify
      - utterance_classify
      - extract
      - extract_normalize
      - pii_extract
    intelligence.v2.transcript.media:
      type: object
      properties:
        account_sid:
          type:
          - string
          - 'null'
          minLength: 34
          maxLength: 34
          pattern: ^AC[0-9a-fA-F]{32}$
          description: The unique SID identifier of the Account.
        media_url:
          type:
          - string
          - 'null'
          format: uri
          description: Downloadable URL for media, if stored in Twilio AI.
        service_sid:
          type:
          - string
          - 'null'
          minLength: 34
          maxLength: 34
          pattern: ^GA[0-9a-fA-F]{32}$
          description: The unique SID identifier of the Service.
        sid:
          type:
          - string
          - 'null'
          minLength: 34
          maxLength: 34
          pattern: ^GT[0-9a-fA-F]{32}$
          description: The unique SID identifier of the Transcript.
        url:
          type:
          - string
          - 'null'
          format: uri
          description: The URL of this resource.
    intelligence.v2.transcript.sentence:
      type: object
      properties:
        media_channel:
          type:
          - integer
          - 'null'
          description: The channel number.
        sentence_index:
          type:
          - integer
          - 'null'
          description: The index of the sentence in the transcript.
        start_time:
          type:
          - number
          - 'null'
          description: Offset from the beginning of the transcript when this sentence starts.
        end_time:
          type:
          - number
          - 'null'
          description: Offset from the beginning of the transcript when this sentence ends.
        transcript:
          type:
          - string
          - 'null'
          description: Transcript text.
          x-twilio:
            pii:
              handling: sensitive
              deleteSla: 30
        sid:
          type:
          - string
          - 'null'
          minLength: 34
          maxLength: 34
          pattern: ^GX[0-9a-fA-F]{32}$
          description: A 34 character string that uniquely identifies this Sentence.
        confidence:
          type:
          - number
          - 'null'
    ListOperatorResultResponse:
      type: object
      properties:
        operator_results:
          type: array
          items:
            $ref: '#/components/schemas/intelligence.v2.transcript.operator_result'
        meta:
          type: object
          properties:
            first_page_url:
              type: string
              format: uri
            next_page_url:
              type:
              - string
              - 'null'
              format: uri
            page:
              type: integer
            page_size:
              type: integer
            previous_page_url:
              type:
              - string
              - 'null'
              format: uri
            url:
              type: string
              format: uri
            key:
              type: string
    ListSentenceResponse:
      type: object
      properties:
        sentences:
          type: array
          items:
            $ref: '#/components/schemas/intelligence.v2.transcript.sentence'
        meta:
          type: object
          properties:
            first_page_url:
              type: string
              format: uri
            next_page_url:
              type:
              - string
              - 'null'
              format: uri
            page:
              type: integer
            page_size:
              type: integer
            previous_page_url:
              type:
              - string
              - 'null'
              format: uri
            url:
              type: string
              format: uri
            key:
              type: string
    intelligence.v2.transcript:
      type: object
      properties:
        account_sid:
          type:
          - string
          - 'null'
          minLength: 34
          maxLength: 34
          pattern: ^AC[0-9a-fA-F]{32}$
          description: The unique SID identifier of the Account.
        service_sid:
          type:
          - string
          - 'null'
          minLength: 34
          maxLength: 34
          pattern: ^GA[0-9a-fA-F]{32}$
          description: The unique SID identifier of the Service.
        sid:
          type:
          - string
          - 'null'
          minLength: 34
          maxLength: 34
          pattern: ^GT[0-9a-fA-F]{32}$
          description: A 34 character string that uniquely identifies this Transcript.
        date_created:
          type:
          - string
          - 'null'
          format: date-time
          description: The date that this Transcript was created, given in ISO 8601 format.
        date_updated:
          type:
          - string
          - 'null'
          format: date-time
          description: The date that this Transcript was updated, given in ISO 8601 format.
        status:
          type:
          - string
          - 'null'
          $ref: '#/components/schemas/transcript_enum_status'
          description: The Status of this Transcript. One of `queued`, `in-progress`, `completed`, `failed` or `canceled`.
        channel:
          description: Media Channel describing Transcript Source and Participant Mapping
        data_logging:
          type:
          - boolean
          - 'null'
          description: 'Data logging allows Twilio to improve the quality of the speech recognition & language understanding services through using customer data to refine, fine tune and evaluate machine learning models.

            Note: Data logging cannot be activated via API, only via www.twilio.com, as it requires additional consent.'
        language_code:
          type:
          - string
          - 'null'
          description: The default language code of the audio.
        customer_key:
          type:
          - string
          - 'null'
        media_start_time:
          type:
          - string
          - 'null'
          format: date-time
          description: The date that this Transcript's media was started, given in ISO 8601 format.
        duration:
          type:
          - integer
          - 'null'
          description: The duration of this Transcript's source
        url:
          type:
          - string
          - 'null'
          format: uri
          description: The URL of this resource.
        redaction:
          type:
          - boolean
          - 'null'
          description: If the transcript has been redacted, a redacted alternative of the transcript will be available.
        links:
          type:
          - object
          - 'null'
          format: uri-map
    ListTranscriptResponse:
      type: object
      properties:
        transcripts:
          type: array
          items:
            $ref: '#/components/schemas/intelligence.v2.transcript'
        meta:
          type: object
          properties:
            first_page_url:
              type: string
              format: uri
            next_page_url:
              type:
              - string
              - 'null'
              format: uri
            page:
              type: integer
            page_size:
              type: integer
            previous_page_url:
              type:
              - string
              - 'null'
              format: uri
            url:
              type: string
              format: uri
            key:
              type: string
  securitySchemes:
    accountSid_authToken:
      type: http
      scheme: basic
x-maturity:
- name: Beta
  description: PLEASE NOTE that this is a Beta product that is subject to change. Use it with caution.