Thriva

Thriva Escalations API API

The Escalations API API from Thriva — 1 operation(s) for escalations api.

Documentation GitHub OpenAPI

Operations 1

POST /v1/escalations/{escalation_id}/acknowledge Acknowledge an escalation

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Platform API V1 Appointments Escalations API
  version: '1.0'
  description: End-to-end API to send tests kits and process samples
servers:
- url: https://api.thriva.io
- url: https://api.euw2.sandbox.thriva.io/
tags:
- name: Escalations API
paths:
  /v1/escalations/{escalation_id}/acknowledge:
    post:
      summary: Acknowledge an escalation
      tags:
      - Escalations API
      parameters:
      - name: escalation_id
        in: path
        required: true
        schema:
          type: string
          description: The ID of an escalation
          example: ESC-A7A2A7C5-8FAB-4DE3-8836-513E53BAB194
      requestBody:
        content:
          application/vnd.api+json:
            schema:
              type: object
              required:
              - data
              properties:
                data:
                  type: object
                  required:
                  - type
                  - attributes
                  properties:
                    type:
                      type: string
                      example: escalation
                    attributes:
                      type: object
                      required:
                      - level
                      properties:
                        level:
                          description: The escalation level that you are acknowledging
                          type: string
                          example: critical
      responses:
        '202':
          $ref: '#/components/responses/EscalationResponse'
        '404':
          $ref: '#/components/responses/NotFoundResponse'
        '422':
          description: The request syntax was valid, but we were unable to process the request
          content:
            application/vnd.api+json:
              schema:
                type: object
                required:
                - errors
                properties:
                  errors:
                    type: array
                    items:
                      oneOf:
                      - $ref: '#/components/schemas/ArchivedEscalationError'
                      - $ref: '#/components/schemas/InvalidEscalationLevelError'
components:
  schemas:
    Escalation:
      type: object
      required:
      - id
      - type
      - attributes
      properties:
        id:
          description: Escalation ID
          type: string
          example: ESC-0A657293-28A9-47C1-A119-126540BCBB5A
        type:
          type: string
          example: escalation
        attributes:
          type: object
          required:
          - level
          - acknowledgment_due_by
          - acknowledged_at
          - status
          properties:
            level:
              description: The level of the escalation
              type: string
              example: very_high
              enum:
              - very_high
              - high
              - medium
              - low
              - very_low
              - not_escalated
            acknowledgment_due_by:
              description: When the escalation needs to be acknowledged by
              type:
              - string
              - 'null'
              format: date-time
            acknowledged_at:
              description: When you acknowledged the escalation
              type:
              - string
              - 'null'
              format: date-time
            status:
              description: The current status of the escalation
              type: string
              enum:
              - acknowledged
              - awaiting_acknowledgment
              - no_acknowledgment_required
              - archived
    ArchivedEscalationError:
      type: object
      required:
      - code
      - title
      - detail
      - meta
      properties:
        code:
          type: string
          description: Error code
          example: ARCHIVED_ESCALATION
        title:
          type: string
          description: Title of the error
          example: archived escalation
        detail:
          type: string
          example: This escalation is archived. Only an active escalation can be acknowledged.
        meta:
          type: object
          required:
          - active_escalation_id
          properties:
            active_escalation_id:
              description: The id of the current active escalation.
              type: string
              example: ESC-A7A2A7C5-8FAB-4DE3-8836-513E53BAB194
    InvalidEscalationLevelError:
      type: object
      required:
      - code
      - title
      - detail
      properties:
        code:
          type: string
          description: Error code
          example: INVALID_ESCALATION_LEVEL
        title:
          type: string
          description: Title of the error
          example: invalid escalation level
        detail:
          type: string
          example: The level passed in does not match the current level of the escalation.
    NotFoundError:
      type: object
      required:
      - title
      - detail
      properties:
        title:
          type: string
          description: Title of the error
          example: resource not found
  responses:
    NotFoundResponse:
      description: Resource not found
      content:
        application/vnd.api+json:
          schema:
            type: object
            required:
            - errors
            properties:
              errors:
                type: array
                items:
                  $ref: '#/components/schemas/NotFoundError'
    EscalationResponse:
      description: Successful request
      content:
        application/vnd.api+json:
          schema:
            type: object
            required:
            - data
            properties:
              data:
                $ref: '#/components/schemas/Escalation'