Tessell

Tessell Agent Controller API

The Agent Controller API from Tessell — 2 operation(s) for agent controller.

Documentation GitHub OpenAPI

Operations 2

GET /tickets/agents Get agent list #

GET /tickets/agents/{id} Get agent by id #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Tessell Agent Controller API
  contact:
    email: support@tessell.com
    name: Tessell Inc
    url: https://www.tessell.com
  description: Tessell API Documentation
  termsOfService: https://www.tessell.com/terms
  version: '1.0'
servers:
- url: '{server}'
  variables:
    server:
      default: console.tessell.com
tags:
- name: Agent Controller
paths:
  /tickets/agents:
    get:
      summary: Get agent list
      description: returns a list of all agents
      tags:
      - Agent Controller
      operationId: getAgents
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AgentsResponse'
        default:
          description: API error response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiError'
      parameters:
      - name: Authorization
        in: header
        description: Authorization Token
        required: true
        style: simple
        schema:
          type: string
  /tickets/agents/{id}:
    get:
      summary: Get agent by id
      description: returns an agent with the given id
      tags:
      - Agent Controller
      operationId: getAgentById
      parameters:
      - name: id
        in: path
        description: Id of the agent
        required: true
        schema:
          type: string
      - name: Authorization
        in: header
        description: Authorization Token
        required: true
        style: simple
        schema:
          type: string
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AgentDTO'
        default:
          description: API error response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiError'
components:
  schemas:
    ContactDTO:
      title: Contact
      type: object
      description: Contact object
      properties:
        active:
          type: boolean
          description: Set to true if the contact has been verified
        address:
          type: string
          description: Address of the contact
        avatar:
          type: object
          description: Avatar DTO
          properties:
            avatar_url:
              type: string
              description: avatar url
            content_type:
              type: string
              description: avatar content type
            created_at:
              type: string
              format: date-time
              description: avatar creation date
            id:
              type: integer
              format: int64
              description: avatar identifier
            name:
              type: string
              description: avatar name
            size:
              type: integer
              format: int64
              description: avatar size
            updated_at:
              type: string
              format: date-time
              description: avatar last updated
        company_id:
          type: integer
          format: int64
          description: ID of the primary company to which this contact belongs
        view_all_tickets:
          type: boolean
          description: Set to true if the contact can see all tickets that are associated with the company to which he belong
        custom_fields:
          type: object
          description: Key value pairs containing the names and values of custom fields
          additionalProperties:
            type: object
            properties:
              code:
                type: integer
              text:
                type: string
        deleted:
          type: boolean
          description: Set to true if the contact has been deleted. Note that this attribute will only be present for deleted contacts
        description:
          type: string
          description: A short description of the contact
        email:
          type: string
          description: Primary email address of the contact. If you want to associate additional email(s) with this contact, use the other_emails attribute
        id:
          type: integer
          format: int64
          description: ID of the contact
        job_title:
          type: string
          description: Job title of the contact
        language:
          type: string
          description: Language of the contact
        mobile:
          type: string
          description: Mobile number of the contact
        name:
          type: string
          description: Name of the contact
        other_emails:
          type: array
          description: Additional emails associated with the contact
          items:
            type: string
        phone:
          type: string
          description: Telephone number of the contact
        tags:
          type: array
          description: Tags associated with this contact
          items:
            type: string
        time_zone:
          type: string
          description: Time zone in which the contact resides
        twitter_id:
          type: string
          description: Twitter handle of the contact
        unique_external_id:
          type: string
          description: External ID of the contact
        created_at:
          type: string
          format: date-time
          description: ticket creation date
        updated_at:
          type: string
          format: date-time
          description: ticket last updated
    ApiError:
      type: object
      description: Common error response object for non 2xx responses
      properties:
        code:
          type: string
          description: Status code for the error response
        message:
          type: string
          description: Error message for API response
        resolution:
          type: string
        timestamp:
          type: string
          format: date-time
        contextId:
          type: string
          description: ContextId of API request
        sessionId:
          type: string
          description: SessionId of API request
        tessellErrorCode:
          type: string
          description: Unique error code specific to Tessell
    AgentDTO:
      title: Agent
      type: object
      description: Agent object
      properties:
        available:
          type: boolean
          description: If the agent is in a group that has enabled "Automatic Ticket Assignment", this attribute will be set to true if the agent is accepting new tickets
        available_since:
          type: string
          format: date-time
          description: Timestamp that denotes when the agent became available/unavailable
        id:
          type: integer
          format: int64
          description: User ID of the agent
        occasional:
          type: boolean
          description: Set to true if this is an occasional agent (true => occasional, false => full-time)
        signature:
          type: string
          description: Signature of the agent in HTML format
        ticket_scope:
          type: integer
          format: int64
          description: Ticket permission of the agent
        type:
          type: string
          description: Type of Agent
        skill_ids:
          type: array
          description: Skill ids associated with the agent
          items:
            type: integer
            format: int64
        group_ids:
          type: array
          description: Group IDs associated with the agent
          items:
            type: integer
            format: int64
        role_ids:
          type: array
          description: Role IDs associated with the agent
          items:
            type: integer
            format: int64
        created_at:
          type: string
          format: date-time
          description: Agent creation timestamp
        updated_at:
          type: string
          format: date-time
          description: Agent updated timestamp
        contact:
          $ref: '#/components/schemas/ContactDTO'
    AgentsResponse:
      title: Get Agents Response
      description: array of agents
      type: array
      items:
        $ref: '#/components/schemas/AgentDTO'
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer