Supaglue Tickets API
The Ticket object is used to represent a ticket or a task within a system.
OpenAPI Specification
openapi: 3.0.3
info:
version: 0.25.7
title: Unified CRM Accounts Tickets API
contact:
name: Supaglue
email: docs@supaglue.com
url: https://supaglue.com
description: '#### Introduction
Welcome to the Unified API (CRM) documentation. You can use this API to write to multiple third-party providers within the CRM category.
[View common schema for CRM](https://docs.supaglue.com/platform/common-schemas/crm)
#### Base API URL
```
https://api.supaglue.io/crm/v2
```
'
servers:
- url: https://api.supaglue.io/crm/v2
description: Supaglue API
tags:
- name: Tickets
description: 'The Ticket object is used to represent a ticket or a task within a system.
'
paths:
/tickets:
parameters:
- $ref: '#/components/parameters/x-customer-id'
- $ref: '#/components/parameters/x-provider-name'
get:
operationId: listTickets
summary: List tickets
description: ':::note
This feature is only available in Preview to select customers on our Enterprise plan. [Contact us](mailto:team@supaglue.com) for more information.
:::
Returns a list of Ticket objects.
'
tags:
- Tickets
security:
- x-api-key: []
parameters:
- $ref: '#/components/parameters/modified_after'
- $ref: '#/components/parameters/page_size'
- $ref: '#/components/parameters/cursor'
responses:
'200':
description: TicketsData
content:
application/json:
schema:
type: object
properties:
pagination:
$ref: '#/components/schemas/pagination'
records:
type: array
items:
$ref: '#/components/schemas/ticket'
required:
- pagination
- records
post:
operationId: createTicket
summary: Create ticket
description: Creates a Ticket object with the given values.
tags:
- Tickets
parameters: []
security:
- x-api-key: []
requestBody:
required: true
content:
application/json:
schema:
type: object
properties:
record:
$ref: '#/components/schemas/create_ticket'
required:
- record
responses:
'201':
description: Ticket created
content:
application/json:
schema:
type: object
properties:
errors:
$ref: '#/components/schemas/errors'
record:
$ref: '#/components/schemas/created_record'
warnings:
$ref: '#/components/schemas/warnings'
/tickets/{ticket_id}:
parameters:
- $ref: '#/components/parameters/x-customer-id'
- $ref: '#/components/parameters/x-provider-name'
- name: ticket_id
in: path
required: true
schema:
type: string
example: 0258cbc6-6020-430a-848e-aafacbadf4ae
get:
operationId: getTicket
summary: Get ticket
description: ':::note
This feature is only available in Preview to select customers on our Enterprise plan. [Contact us](mailto:team@supaglue.com) for more information.
:::
Returns an Ticket object with the given id.
'
tags:
- Tickets
security:
- x-api-key: []
parameters:
- $ref: '#/components/parameters/include_raw_data'
responses:
'200':
description: TicketData
content:
application/json:
schema:
$ref: '#/components/schemas/ticket'
patch:
operationId: updateTicket
summary: Update ticket
description: Updates a Ticket object with the given values.
tags:
- Tickets
parameters: []
security:
- x-api-key: []
requestBody:
required: true
content:
application/json:
schema:
type: object
properties:
record:
$ref: '#/components/schemas/update_ticket'
required:
- record
responses:
'200':
description: Ticket updated
content:
application/json:
schema:
type: object
properties:
errors:
$ref: '#/components/schemas/errors'
warnings:
$ref: '#/components/schemas/warnings'
components:
schemas:
errors:
type: array
items:
type: object
properties:
id:
type: string
description: A unique identifier for the instance of the error. Provide this to support when contacting Supaglue.
example: 9366efb4-8fb1-4a28-bfb0-8d6f9cc6b5c5
detail:
type: string
description: A detailed description of the error.
example: 'Property values were not valid: [{"isValid":false,"message":"Property \"__about_us\" does not exist","error":"PROPERTY_DOESNT_EXIST","name":"__about_us","localizedErrorMessage":"Property \"__about_us\" does not exist"}]'
problem_type:
type: string
description: The Supaglue error code associated with the error.
example: MISSING_REQUIRED_FIELD
deprecated: true
title:
type: string
description: A brief description of the error. The schema and type of message will vary by Provider.
example: 'Property values were not valid
'
code:
type: string
description: The Supaglue error code associated with the error.
example: MISSING_REQUIRED_FIELD
status:
type: string
description: The HTTP status code associated with the error.
example: '400'
meta:
type: object
description: Additional metadata about the error.
properties:
cause:
type: object
description: The cause of the error. Usually the underlying error from the remote Provider.
example:
code: 400
body:
status: error
message: 'Property values were not valid: [{"isValid":false,"message":"Property \"__about_us\" does not exist","error":"PROPERTY_DOESNT_EXIST","name":"__about_us","localizedErrorMessage":"Property \"__about_us\" does not exist"}]'
correlationId: ac94252c-90b5-45d2-ad1d-9a9f7651d7d2
category: VALIDATION_ERROR
headers:
access-control-allow-credentials: 'false'
cf-cache-status: DYNAMIC
cf-ray: 8053d17b9dae9664-SJC
connection: close
content-length: '361'
content-type: application/json;charset=utf-8
date: Mon, 11 Sep 2023 23:51:22 GMT
nel: '{"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}'
report-to: '{"endpoints":[{"url":"https://a.nel.cloudflare.com/report/v3?s=FgwuXObO%2Fz6ahUJKsxjDLaXTWjooJ8tB0w4%2B%2BKaulGStx0FGkn1PoJoOx2KrFMfihzNdfAqikq7CmgbdlmwKB8hkmp3eTb68qpg10LXFlRgiSqRhbWM7yYSfo8CXmPBc"}],"group":"cf-nel","max_age":604800}'
server: cloudflare
strict-transport-security: max-age=31536000; includeSubDomains; preload
vary: origin, Accept-Encoding
x-content-type-options: nosniff
x-envoy-upstream-service-time: '91'
x-evy-trace-listener: listener_https
x-evy-trace-route-configuration: listener_https/all
x-evy-trace-route-service-name: envoyset-translator
x-evy-trace-served-by-pod: iad02/hubapi-td/envoy-proxy-6c94986c56-9xsh2
x-evy-trace-virtual-host: all
x-hubspot-correlation-id: ac94252c-90b5-45d2-ad1d-9a9f7651d7d2
x-hubspot-ratelimit-interval-milliseconds: '10000'
x-hubspot-ratelimit-max: '100'
x-hubspot-ratelimit-remaining: '99'
x-hubspot-ratelimit-secondly: '10'
x-hubspot-ratelimit-secondly-remaining: '9'
x-request-id: ac94252c-90b5-45d2-ad1d-9a9f7651d7d2
x-trace: 2B1B4386362759B6A4C34802AD168B803DDC1BE770000000000000000000
origin:
type: string
enum:
- remote-provider
- supaglue
description: The origin of the error.
example: remote-provider
application_name:
type: string
description: The name of the application that generated the error.
example: MyCompany Production
required:
- origin
additionalProperties: true
required:
- id
- detail
- problem_type
- title
- code
- status
- meta
example:
- meta:
cause:
code: 400
body:
status: error
message: 'Property values were not valid: [{"isValid":false,"message":"Property \"__about_us\" does not exist","error":"PROPERTY_DOESNT_EXIST","name":"__about_us","localizedErrorMessage":"Property \"__about_us\" does not exist"}]'
correlationId: ac94252c-90b5-45d2-ad1d-9a9f7651d7d2
category: VALIDATION_ERROR
headers:
access-control-allow-credentials: 'false'
cf-cache-status: DYNAMIC
cf-ray: 8053d17b9dae9664-SJC
connection: close
content-length: '361'
content-type: application/json;charset=utf-8
date: Mon, 11 Sep 2023 23:51:22 GMT
nel: '{"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}'
report-to: '{"endpoints":[{"url":"https://a.nel.cloudflare.com/report/v3?s=FgwuXObO%2Fz6ahUJKsxjDLaXTWjooJ8tB0w4%2B%2BKaulGStx0FGkn1PoJoOx2KrFMfihzNdfAqikq7CmgbdlmwKB8hkmp3eTb68qpg10LXFlRgiSqRhbWM7yYSfo8CXmPBc"}],"group":"cf-nel","max_age":604800}'
server: cloudflare
strict-transport-security: max-age=31536000; includeSubDomains; preload
vary: origin, Accept-Encoding
x-content-type-options: nosniff
x-envoy-upstream-service-time: '91'
x-evy-trace-listener: listener_https
x-evy-trace-route-configuration: listener_https/all
x-evy-trace-route-service-name: envoyset-translator
x-evy-trace-served-by-pod: iad02/hubapi-td/envoy-proxy-6c94986c56-9xsh2
x-evy-trace-virtual-host: all
x-hubspot-correlation-id: ac94252c-90b5-45d2-ad1d-9a9f7651d7d2
x-hubspot-ratelimit-interval-milliseconds: '10000'
x-hubspot-ratelimit-max: '100'
x-hubspot-ratelimit-remaining: '99'
x-hubspot-ratelimit-secondly: '10'
x-hubspot-ratelimit-secondly-remaining: '9'
x-request-id: ac94252c-90b5-45d2-ad1d-9a9f7651d7d2
x-trace: 2B1B4386362759B6A4C34802AD168B803DDC1BE770000000000000000000
detail: 'Property values were not valid: [{"isValid":false,"message":"Property \"__about_us\" does not exist","error":"PROPERTY_DOESNT_EXIST","name":"__about_us","localizedErrorMessage":"Property \"__about_us\" does not exist"}]'
problem_type: MISSING_REQUIRED_FIELD
title: 'Property values were not valid
'
code: MISSING_REQUIRED_FIELD
status: '400'
id: 9366efb4-8fb1-4a28-bfb0-8d6f9cc6b5c5
ticket:
type: object
properties:
name:
type: string
nullable: true
example: Please add more integrations
assignees:
type: array
items:
type: string
example: 17a54124-287f-494d-965e-3c5b330c9a68
creator:
type: string
example: 3fa85f64-5717-4562-b3fc-2c963f66afa6
due_date:
type: string
example: '2022-10-11T00:00:00Z'
status:
type: string
example: OPEN
description:
type: string
example: Can you please add more integrations? It'll make syncing data much easier!
collections:
type: array
items:
type: string
example: fb8c55b6-1cb8-4b4c-9fb6-17924231619d
ticket_type:
type: string
example: incident
account:
type: string
example: 0958cbc6-6040-430a-848e-aafacbadf4ae
contact:
type: string
example: 65c345ba-6870-4974-87ba-dd31509c367a
parent_ticket:
type: string
example: 75b33d04-30d2-4f3e-be45-27838bc94342
tags:
type: array
items:
type: string
example: enterprise
completed_at:
type: string
example: '2021-12-09T00:00:00Z'
ticket_url:
type: string
example: https://thirdpartysoftware.com/project/3/issue/1
priority:
type: string
example: HIGH
required:
- name
- creator
created_record:
type: object
properties:
id:
type: string
required:
- id
create_ticket:
type: object
properties:
name:
type: string
nullable: true
example: Please add more integrations
assignees:
type: array
items:
type: string
example: 17a54124-287f-494d-965e-3c5b330c9a68
creator:
type: string
example: 3fa85f64-5717-4562-b3fc-2c963f66afa6
due_date:
type: string
example: '2022-10-11T00:00:00Z'
status:
type: string
example: OPEN
description:
type: string
example: Can you please add more integrations? It'll make syncing data much easier!
collections:
type: array
items:
type: string
example: fb8c55b6-1cb8-4b4c-9fb6-17924231619d
ticket_type:
type: string
example: incident
account:
type: string
example: 0958cbc6-6040-430a-848e-aafacbadf4ae
contact:
type: string
example: 65c345ba-6870-4974-87ba-dd31509c367a
parent_ticket:
type: string
example: 75b33d04-30d2-4f3e-be45-27838bc94342
tags:
type: array
items:
type: string
example: enterprise
completed_at:
type: string
example: '2021-12-09T00:00:00Z'
ticket_url:
type: string
example: https://thirdpartysoftware.com/project/3/issue/1
priority:
type: string
example: HIGH
required:
- name
- creator
pagination:
type: object
properties:
next:
type: string
nullable: true
example: eyJpZCI6IjQyNTc5ZjczLTg1MjQtNDU3MC05YjY3LWVjYmQ3MDJjNmIxNCIsInJldmVyc2UiOmZhbHNlfQ==
previous:
type: string
nullable: true
example: eyJpZCI6IjBjZDhmYmZkLWU5NmQtNDEwZC05ZjQxLWIwMjU1YjdmNGI4NyIsInJldmVyc2UiOnRydWV9
total_count:
type: number
example: 100
required:
- next
- previous
update_ticket:
type: object
properties:
name:
type: string
nullable: true
example: Please add more integrations
assignees:
type: array
items:
type: string
example: 17a54124-287f-494d-965e-3c5b330c9a68
creator:
type: string
example: 3fa85f64-5717-4562-b3fc-2c963f66afa6
due_date:
type: string
example: '2022-10-11T00:00:00Z'
status:
type: string
example: OPEN
description:
type: string
example: Can you please add more integrations? It'll make syncing data much easier!
collections:
type: array
items:
type: string
example: fb8c55b6-1cb8-4b4c-9fb6-17924231619d
ticket_type:
type: string
example: incident
account:
type: string
example: 0958cbc6-6040-430a-848e-aafacbadf4ae
contact:
type: string
example: 65c345ba-6870-4974-87ba-dd31509c367a
parent_ticket:
type: string
example: 75b33d04-30d2-4f3e-be45-27838bc94342
tags:
type: array
items:
type: string
example: enterprise
completed_at:
type: string
example: '2021-12-09T00:00:00Z'
ticket_url:
type: string
example: https://thirdpartysoftware.com/project/3/issue/1
priority:
type: string
example: HIGH
required:
- name
- creator
warnings:
type: array
items:
type: object
properties:
detail:
type: string
problem_type:
type: string
title:
type: string
parameters:
page_size:
name: page_size
in: query
schema:
type: string
example: 123
description: 'Number of results to return per page. (Max: 1000)'
include_raw_data:
name: include_raw_data
in: query
schema:
type: boolean
description: Whether to include raw data fetched from the 3rd party provider.
example: true
x-provider-name:
name: x-provider-name
in: header
schema:
type: string
example: salesforce
description: The provider name
required: true
modified_after:
name: modified_after
in: query
schema:
type: string
format: date-time
description: If provided, will only return objects modified after this datetime. Datetime must be in ISO 8601 format and URI encoded.
example: '2023-02-23T00:00:00Z'
x-customer-id:
name: x-customer-id
in: header
schema:
type: string
example: my-customer-1
description: The customer ID that uniquely identifies the customer in your application
required: true
cursor:
name: cursor
in: query
schema:
type: string
example: cD0yMDIxLTAxLTA2KzAzJTNBMjQlM0E1My40MzQzMjYlMkIwMCUzQTAw
description: The pagination cursor value
securitySchemes:
x-api-key:
type: apiKey
name: x-api-key
in: header
description: API key to allow developers to access the API