SleekFlow

SleekFlow Conversations API

Read conversations and update conversation assignment.

Documentation GitHub OpenAPI

Business capability

Customer Inquiry Management BC-430.10

Operations 3

GET /v1/conversations Get conversations #

GET /v1/conversations/{conversationId}/messages Get messages #

PUT /v1/conversations/{conversationId}/assignee Update conversation's assignee #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: SleekFlow Platform Conversations API
  description: The SleekFlow Platform API lets you build custom integrations on top of the SleekFlow omnichannel messaging platform.
  termsOfService: https://sleekflow.io/terms-of-service
  contact:
    name: SleekFlow Support
    url: https://help.sleekflow.io
  version: '1.0'
servers:
- url: https://api.sleekflow.io
  description: SleekFlow Platform API
security:
- ApiKeyAuth: []
tags:
- name: Conversations
  description: Read conversations and update conversation assignment.
paths:
  /v1/conversations:
    get:
      operationId: getConversations
      tags:
      - Conversations
      summary: Get conversations
      description: Returns conversations, optionally filtered by assignee, team, status, channel, and date range, for analytics and inbox integrations.
      parameters:
      - name: assignedTo
        in: query
        schema:
          type: string
      - name: teamId
        in: query
        schema:
          type: string
      - name: status
        in: query
        schema:
          type: string
          enum:
          - open
          - pending
          - closed
      - name: limit
        in: query
        schema:
          type: integer
          default: 50
      responses:
        '200':
          description: A list of conversations.
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/Conversation'
  /v1/conversations/{conversationId}/messages:
    get:
      operationId: getMessages
      tags:
      - Conversations
      summary: Get messages
      description: Returns the messages within a conversation.
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: A list of messages.
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/Message'
  /v1/conversations/{conversationId}/assignee:
    put:
      operationId: updateConversationAssignee
      tags:
      - Conversations
      summary: Update conversation's assignee
      description: Updates the staff member or team assigned to a conversation.
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AssigneeUpdate'
      responses:
        '200':
          description: The updated conversation.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Conversation'
components:
  schemas:
    AssigneeUpdate:
      type: object
      properties:
        assignedToStaffId:
          type: string
        teamId:
          type: string
    Conversation:
      type: object
      properties:
        id:
          type: string
        contactId:
          type: string
        channel:
          type: string
        status:
          type: string
          enum:
          - open
          - pending
          - closed
        assignedTo:
          type: string
        teamId:
          type: string
        updatedAt:
          type: string
          format: date-time
    Message:
      type: object
      properties:
        id:
          type: string
        conversationId:
          type: string
        contactId:
          type: string
        channel:
          type: string
        direction:
          type: string
          enum:
          - inbound
          - outbound
        messageType:
          type: string
        message:
          type: string
        createdAt:
          type: string
          format: date-time
  securitySchemes:
    ApiKeyAuth:
      type: apiKey
      in: header
      name: X-Sleekflow-ApiKey
      description: Platform API key issued from the SleekFlow Integrations dashboard (Admin access required).