Sinch Flows API

openapi: 3.2.0
info:
  title: Chatlayer Analytics Flows API
  version: 1.0.0
  contact:
    name: Support
    url: www.sinch.com
    email: support@sinch.com
servers:
- url: https://analytics.api.chatlayer.ai
  description: Europe
- url: https://analytics.api.prod.us-east4.gcp.chatlayer.ai
  description: US
- url: https://analytics.api.prod.asia-south1.gcp.chatlayer.ai
  description: APAC
- url: https://analytics.api.prod.sa-east1.gcp.chatlayer.ai
  description: South America
security:
- basicAuth: []
tags:
- name: Flows
paths:
  /v1/bots/{bot_id}/flows:
    get:
      tags:
      - Flows
      operationId: Analytics_GetFlows
      parameters:
      - name: bot_id
        in: path
        description: Identifies the bot.
        required: true
        schema:
          type: string
      - name: version
        in: query
        description: Identifies the bot version.
        required: true
        schema:
          type: string
      - name: start_time
        in: query
        description: The starting date for the time range of the data series.
        required: true
        schema:
          type: string
      - name: end_time
        in: query
        description: The ending date for the time range of the data series, exclusive.
        required: true
        schema:
          type: string
      - name: channel_type
        in: query
        description: Filter by specific channels, multiple values separated by comma.
        schema:
          type: string
      - name: language
        in: query
        description: Filter by specific languages, multiple values separated by comma.
        schema:
          type: string
      - name: path
        in: query
        description: "Filter by specific path, multiple values with each value specifying the nodes in that path.\n  eg. path[0]=somepath&path[1]=someOtherPath\n   or path=somepath&path=someOtherPath"
        style: form
        explode: true
        schema:
          type: array
          items:
            type: string
      responses:
        '200':
          description: A successful response.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetFlowsResponse'
      summary: Analytics get flows
      x-summary-source: derived
  /v1/bots/{bot_id}/flows/funnel:
    post:
      tags:
      - Flows
      operationId: Analytics_ComputeFlowFunnel
      parameters:
      - name: bot_id
        in: path
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              required:
              - end_time
              - start_time
              - steps
              - version
              type: object
              properties:
                version:
                  type: string
                start_time:
                  type: string
                end_time:
                  type: string
                steps:
                  type: array
                  items:
                    $ref: '#/components/schemas/FunnelStep'
                breakdown_property:
                  type: string
                order_type:
                  title: one of 'strict' or  'sequential'
                  type: string
                  default: sequential
                properties:
                  type: array
                  items:
                    $ref: '#/components/schemas/FunnelStepFilter'
        required: true
      responses:
        '200':
          description: A successful response.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ComputeFunnelResponse'
      summary: Analytics compute flow funnel
      x-summary-source: derived
  /v1/bots/{bot_id}/flows/{step_id}:
    get:
      tags:
      - Flows
      operationId: Analytics_GetFlowStepDetails
      parameters:
      - name: bot_id
        in: path
        description: Identifies the bot.
        required: true
        schema:
          type: string
      - name: step_id
        in: path
        description: Filter by specific step in the flow identified by dialogstate id
        required: true
        schema:
          type: string
      - name: version
        in: query
        description: Identifies the bot version.
        required: true
        schema:
          type: string
      - name: start_time
        in: query
        description: The starting date for the time range of the data series.
        required: true
        schema:
          type: string
      - name: end_time
        in: query
        description: The ending date for the time range of the data series, exclusive.
        required: true
        schema:
          type: string
      - name: channel_type
        in: query
        description: Filter by specific channels, multiple values separated by comma.
        schema:
          type: string
      - name: language
        in: query
        description: Filter by specific languages, multiple values separated by comma.
        schema:
          type: string
      responses:
        '200':
          description: A successful response.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetFlowStepDetailsResponse'
      summary: Analytics get flow step details
      x-summary-source: derived
  /v1/bots/{bot_id}/flows/{step_id}/edges:
    get:
      tags:
      - Flows
      operationId: Analytics_GetFlowStepEdges
      parameters:
      - name: bot_id
        in: path
        description: Identifies the bot.
        required: true
        schema:
          type: string
      - name: step_id
        in: path
        description: Filter by specific step in the flow identified by dialogstate id
        required: true
        schema:
          type: string
      - name: version
        in: query
        description: Identifies the bot version.
        required: true
        schema:
          type: string
      - name: start_time
        in: query
        description: The starting date for the time range of the data series.
        required: true
        schema:
          type: string
      - name: end_time
        in: query
        description: The ending date for the time range of the data series, exclusive.
        required: true
        schema:
          type: string
      - name: channel_type
        in: query
        description: Filter by specific channels, multiple values separated by comma.
        schema:
          type: string
      - name: language
        in: query
        description: Filter by specific languages, multiple values separated by comma.
        schema:
          type: string
      - name: type
        in: query
        description: The edge type to return, one of 'sources' or 'targets'
        required: true
        schema:
          type: string
      responses:
        '200':
          description: A successful response.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetFlowStepEdgesResponse'
      summary: Analytics get flow step edges
      x-summary-source: derived
components:
  schemas:
    GetFlowsResponse:
      type: object
      properties:
        nodes:
          type: array
          items:
            $ref: '#/components/schemas/FlowStep'
    GetFlowStepDetailsResponse:
      type: object
      properties:
        message_count:
          title: Total number of times the specified step was invoked
          type: integer
          format: int64
        drop_off_count:
          title: Number of dropoffs from the specified step
          type: integer
          format: int64
        conversation_count:
          title: Number of conversations which includes the specified step
          type: integer
          format: int64
    FunnelStepResult:
      type: object
      properties:
        event_id:
          type: string
        count:
          type: integer
          format: int32
        order:
          type: integer
          format: int64
        breakdown_value:
          type: string
    FunnelStepResultByCohort:
      type: object
      properties:
        values:
          type: array
          items:
            $ref: '#/components/schemas/FunnelStepResult'
    FunnelStep:
      type: object
      properties:
        order:
          type: integer
          format: int32
        event_id:
          type: string
        properties:
          type: array
          items:
            $ref: '#/components/schemas/FunnelStepFilter'
    ComputeFunnelResponse:
      type: object
      properties:
        result:
          type: array
          items:
            $ref: '#/components/schemas/FunnelStepResultByCohort'
    Step:
      type: object
      properties:
        id:
          type: string
        type:
          type: string
    FlowStep:
      type: object
      properties:
        occurrences:
          type: integer
          description: The number of times this flow step occurred.
          format: int64
        id:
          type: string
          description: Identifies a bot dialog or a dropoff if the special value "DROPOFF is used.
    Edge:
      type: object
      properties:
        count:
          title: Total number of times this edge was traversed
          type: integer
          format: int64
        id:
          title: The id of the destination/source step (Deprecated)
          type: string
        type:
          title: The type of the destination/source step (Deprecated)
          type: string
        from_step:
          $ref: '#/components/schemas/Step'
        to_step:
          $ref: '#/components/schemas/Step'
    GetFlowStepEdgesResponse:
      type: object
      properties:
        edges:
          type: array
          items:
            $ref: '#/components/schemas/Edge'
    FunnelStepFilter:
      type: object
      properties:
        key:
          type: string
        operator:
          type: string
        type:
          type: string
        value:
          type: array
          items:
            type: string
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: Generate your access token on the [Chatlayer platform](https://app.chatlayer.ai/settings/api-access/tokens).
externalDocs:
  description: Learn more
  url: https://developers.sinch.com/docs/chatlayer-analytics/
x-original-swagger-version: '2.0'